The Pacesetter programs recognizes Sales Representatives, in their first 4 years on the job, who perform over-and-above the expectations of the sale of Personal Insurance policies.

Pacesetter

Michigan

At the Liberty Mutual office in Kalamazoo, trained local agents can help you find the coverage you need, and the discounts you deserve. For more than 40 years we have proudly served the communities of Portage, Battle Creek, Plainwell and Benton Harbor. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Partnering with the ESCAPE program to teach children the proper way to escape from a burning building.</li>
<li>Sponsoring and participating in many park parties though out the area.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Kalamazoo, MI

Thank you Michael for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Sarah Hoffman had great response time and took care of my request immediately.  Thanks you!!!

Neil Boff is very helpful for all my insurance needs and questions 

Hi Amy, the local sales agents in this office thank you for your positive review!

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Neil is easy to work with and great rates. 

Hi Brittnay, thanks for your kind words. I’m thrilled that you are satisfied with our services.

Neil Boff has provided expert guidance with all of my insurance needs. Detail oriented, extremely efficient, and always friendly. Highly recommend. 

Wow! Thank you. This review made my day. Thank you for providing feedback.

We switched to Neil on the advice of a friend and couldn't be happier.  He has been great to work with. We trust and value his advice.

Hi Kelly, the local sales agents in this office thank you for your positive review!

Excellent experience adding a life insurance policy. Neil even saved me money on my auto/homeowners insurance policies during the process. 

Excellent customer service and prompt attention to questions 

Thank you for taking the time to leave us such a great review, Kiva. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

Neil was a huge help in getting my policy started. He answered all of my questions and was very knowledgeable and informative. I would definitely recommend him!

I have been with this company for years. I have 8 policies with them, from dirt bikes to home owners to life insurance. Not even USAA can match the prices and service. Highly recommend working with them.

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

Worst experience, unintelligent, expensive, useless.

Are a few things that come to mind.

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Neil was very helpful and explained alot of things to me..he got me insurance quickly and was very generous with his customer service

We’d like to thank you for taking the time to write this review.  Every bit of feedback is appreciated.

Good coverage 3 times the cost of state farm

Thank you for letting us know about this. Your feedback helps us get better.

They initiated A policy at Quoted Rate then arbitrarily increased rate directly auto debit my bank account. Many phone calls and time but with an increased rate because pro-rated since two months elapsed.

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

Great with claims, terrible with changes to policy and paperwork.

We would like to apologize for your experience. We're sorry to hear you were less than satisfied.

NOT a local agent!!  I called to get a quote answered 5 mins worth of questions, then was transferred to a new agent who asked me the SAME questions, then transferred me to ANOTHER agent who started to ask the same questions AGAIN!  Never ended up getting my quote, because I hung up.  If this is how their service is on the FRONT end, I can only imagine how horrible it is when you really need something.  Moving on to another company!

Local service is fantastic however the customer service at the Liberty Claims dept is the absolute WORST I have ever encountered.
Leaving several messages with no responses, e-mail no response, even as far as being HUNG up on by a customer service rep, terrible customer service.
I will be finding a new company for home and auto.

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

Horrible customer service and you can find better prices

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

Wanted to charge me 4x more than current insurance

Thank you for your review. We appreciate your business!

We’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Our rep has retired and we still grt great service.

The local agent I work with is great, however Liberty themselves has absolutely terrible customer service and don't bother getting the Roadside Assistance, it is awful. It took an hour for them to even schedule a tow truck and another hour before it showed up. That was after several phone calls from me and them trying to make us wait for a tow truck that was coming from 2 hours away. There was a tow service within a few miles of us, but they didn't want to use them because they weren't on their list of preferred providers. When I complained, I was told that someone would contact me within 48 hours, nothing. Let them know and they said someone would contact me that day, nothing. A week later, still have not heard from customer service. Glad I am paying you hundreds of dollars a month to get treated like I don't matter!!

Not happy about not having an agent to talk to face to face.

They have the worst customer service and follow up possible. They have competitive rates but better hope you dont every actually need to use the service you a paying for. I have been dealing with an insurance claim for 2 months and cant get follow up.

TL,DR: This business is shady at best. Shop with caution.

We went with liberty upon buying our home. They messed up our move in date, and sent an agent out to inspect the house nearly a month before we even owned it and threatened to cancel our policy due to the fact that the home was unoccupied and the roof was old.
We got in contact with them and told them that they had the wrong move in date and that our home inspector said that there was still a good 5 years until the roof needed to be fixed, and that we could provide proof of both of these things. Their agent said that it was not an issue and that there would be no problem fixing the date and contesting the inspection.
Two months go by without a word, and we receive notice that we failed to provide evidence that our roof was fine (evidence that we offered them mind you) and that our policy was canceled. They were not going to accept any argument on the matter, the legality of which is shaky at best.
Now I have no insurance on my home completely out of the blue.
They may offer good rates, but their processes are all over the place. Don't use this company if you don't want to be left high and dry.

Highly competitive rates, comprehensive coverage, and customer service is top-notch. I've had questions, and Colleen is quick to answer or follow up almost immediately. I'm more than happy with Liberty Mutual, and have recommended them to friends and family.

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

No staff. Dont care. Might have to change companies

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in IL, IN, MI, MN and WI. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Midwest Region Virtual Agents

Wow, we were blown away by your positive words Nehemiah. We really appreciate the time you took to write such a detailed review!  Thank you!

Justin does a fantastic job putting the customer first.  He is always thorough with explaining any questions that I have regarding my insurance coverage/plans and does a great job making sure my family has the necessary coverage to keep us well protected!  Nothing but an A++ working with him!

Thank you Jamie for taking the time to leave us such a great review. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

Justin is by far the best agent I have worked with. He sets you up with the best options for your needs. He is also reachable if you have any questions. I recommend him to everyone!

Justin Hampton

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1-269-569-7196

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1-800-426-9898

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Justin Hampton

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About me

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Pacesetter

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