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At the Liberty Mutual office in Springfield, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Springfield office is located at the corner of E Ridgeview and Ingram Mill Rd (off Battlefield Road) across from Bancorp Since the 1950s our office has proudly served the southwestern Missouri communities of Ozark, Nixa and Republic. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Awarding several local firefighters the Liberty Mutual Firemark Award.</li>
<li>Partnering with Safe Kids and Safety Council to promote safe living.</li>
<li>Working with the Breast Council Foundation of the Ozarks.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Springfield, MO

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

Hi Sharon, Thank you for taking the time to leave us a review.

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

Had liberty Rip off for a year paid faithfully then hit with a700 dollar bill! Progressive is way cheaper!

Hi! Thanks for your kind words! I’m thrilled that you are satisfied with our services! We look forward to helping you again in the future!

Have had great experiences with this company. Today i spoke with Chetarra and i just wanna say the customer service was amazing, very kind, and extremely helpful. 10 out of 10 would recommend. Keep being awesome folks!

Hi. Thank you for providing feedback. We set high standards for ourselves, and we are sorry to hear this was not met in your interaction.

Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.

Have had TWO FALSE car accident claims placed on MY name through this company. When I have held a different insurance company since 2013, and have NEVER held a policy through this company and NEVER WILL!!! I found out from looking for NEW car insurance and found the crooks who STOLE my IDENTITY. It was TWO TIMES THESE SAME PEOPLW GOT INTO ACCIDENTS AND USED MY NAME!! These accidents happened in ANOTHER STATE then where I live in and claim I have a DL FROM THAT STATE where the accidents occured when I have held MY states DL since 2014!! I've have MY DL from my state 4 and 6 years BEFORE these accidents happened!!! This company NEVER VERIFIED any information from these people obviously who is THEIR CLIENTS that were involved in the wrecks!! I've contacted a lawyer already and even THEY SAID I NOW HAVE A lawsuit! That what Liberty has done was Fraud and identity theft!!!!! STAY AWAY FROM THIS COMPANY PEOPLE!!!!!

Hi Jenny, Thank you for taking the time to leave us a review.

Hi Eric, thank you for taking the time to leave our local sales agents such a great compliment. Positive feedback motivates agents in this office to continue exceeding expectations. If you have friends who need insurance, please send them to this oustanding team!

I’m sorry you had a bad experience with Liberty Mutual's claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

Liberty Mutual Insurance is horrible as a company, when a issue arises they fight you tooth and nail from paying out on the policies you hold. I do not understand why a company would treat their customers this way. Only pay out the bare minimum. I hope the agents from this office can do better than the corporate office.

I had Liberty mutual for a little over a year. At the one year mark they raised my rate by almost $100 a month. I called to see what changed and how I could possibly lower my rate, they put me on hold for 8 minutes. I hung up and never heard back from them. So I called Progressive and I'm saving $120 a month!

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

They have been Great to work with! I recommend Liberty Mutual for ALL your Insurance Needs!😉

Thank you Jennifer, for your five star review!

Jennifer, thank you for your 5 star review!!

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

We've had Liberty Mutual for several months on our 2 vehicles. We are impressed with their prices and customer service support!!

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

Sometimes I could not reach my claims specialist. Other times the person I talked with was not helpful . We have been with Liberty Mutual for a long time....I was disappointed

I have always had excellent customer service when I have had to contact Liberty. They make dealing with insurance painless! If only they made health insurance as well!

Belle, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

I've only been with them a month, but so far it has been pretty great!

They helped me with information on local insurance policy. You can't hope for nicer folks.

Checked a quote have recieved 10+ calls since I told them I wanted to stay with my current provider.

Scammers. Charged me for 3 months AFTER I cancelled policy. Did not bill me or inform me of continued charges after I cancelled. Found out I was being billed when sent to collections. Paid collection settlement and two months later they sent to collections for remainder on settled account.
Fraud.
No phone calls, no billing, no mail correspondence and no emails received since I cancelled them.

They told me my license was suspended so I called the DMV and they said it wasn't and they told me I could pay for a paper proving otherwise I told them no because if they're system is that messed up I will shop elsewhere

Thanks for sharing your review with us and the community.  Great to hear!

Hi Meghan, I’m so glad you had a good experience. Your review means a lot to us and lets us know I’m on the right track!

After a recent situation with Liberty Mutual I was very disappointed in this company. And had no plans to use them ever again. UNTIL I received a call from Springfield local agent Paul Theby. He had been notified of situation. Before calling he had researched to find us a good rate with a partner company. He didn't stop there but continued researching and working on solutions even after we had agreed on a policy. He worked hard and was extremely nice and understanding. We chose to continue with a new policy from a Liberty Mutual because of him. He is an asset to his company and I'm truly grateful he's our agent.

Hi Robert, thanks for your kind words. and for taking the time to leave us a positive review!

Was ok. For me it was never meant to be a long term thing. For filled moving across country.

So far they've been deceptive with my information. Other told me they would do certain things , and they did not

Hi Joseph, Thank you for taking the time to leave us a review!

Thank you for sharing how you feel and for providing feedback.

Expensive compared to others but good customer service.

Thank you for letting us know that you're frustrated.

Thank you for the 5 stars and for your positive review, Gabriel!

D and R is one of the best places to go in Springfield cheap rates and accurate diagnoses dan and brandon are good people known them for years and never had a bad experience with them

Negative Office Greeting Thank you for letting us know that you're frustrated.

Worst insurance company I have ever dealt with.

Raised my insurance 14.00 after the first year. No accidents or tickets. Switching to someone else.

Thank you for leaving a review, even if it was negative.

Insurance has gone up EVERY year even though PERFECT driving record for over  25 years! Run from this company as fast as you can.

Thank you for sharing how you feel. We would like to apologize for your recent experience. That's not typical of how we do business.

This company is an absolute joke. Don't buy into those "were so much better than our competitors" commercials. You will find out real quick that they are far worse. All smoke and mirrors kind of people!!

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

Terrible company. Beware!
They do offer your service. Therefor, it has been the worst experience roundabout. I would not recommend anyone offering your insurance.

Thank you for sharing how you feel. We strive hard to make every customer experience enjoyable and we’re sorry we didn't meet your expectations this time.

Horrible, i would give this company less stars if possible. They leave customers poorly informed from the beginning. Take your money somewhere else.

The only company with worse customer service/customer scams is AT&T.

Thank you for leaving a review, even if it was negative. We're sorry to hear you weren't satisfied.

Just saying your reviews arent that great and more than that you make people look like idiots with your tv commercials. They must be getting paid good too look like fools

We really appreciate the time you took to write such a detailed review! Please consider calling again when you have insurance needs.

Chad Johnson is my rep and he has done a great job! With a previous company we experienced a hail storm at our home and on our cars and that company paid out easily and smoothly, however a few months later they raised our yearly rate by several thousands of dollars. Chad was able to give me a little lower than my original rate with that previous company, saving me over $2,500 for the year. They have been quick to answer phone calls or emails, auto pay has been great, very polite and easy to work with. I would highly recommend seeing if they can get you a lower quote for the same if not better insurance coverage than you currently have.

Hi Jeremy, the local sales agents in this office thank you for your positive review!

Liberty Mutual has always been great to me! I have been with them for 20 years and can not find a better price for the coverage. I have always had great customer service and quick resolutions to any claims I have made

I would NEVER go to Liberty for insurance mainly because I hate their f--- commercials  they used to be nice and quiet then they came up with this Liberty-liberty-liberty crud!!!  can wake you up from a sound sleep so annoying  why do you have to jolt people to get their attention? are you really that desperate for customers??? no way for you liberty!!

On August 15th, my truck was hit by one of Liberty Mutual's insured. It has been 6 weeks and they still haven't fixed my vehicle. They passed us through 3 different reps and were extremely unprofessional. The day of the accident, they left their insured waiting for a long time for someone to come and give them a jump start and then when they couldn't get the car to start, they left her waiting a couple of hours more for a tow truck to come and get her car. Never, will I ever, consider them for insurance! They are horrible to work with, whether you are their insured or you are in an accident with their insured!!!

Hi Charles, thank you for taking the time to leave such a great compliment.

Adam McGrath is amazingly helpful.  He will help you save the most amount of money but have the coverage you need!  Very informative when it comes to what you need!  Auto, Home, Life.. I trust this guy!!

We're sorry to hear you weren't satisfied. Our company prides itself on delighting customers. We have many talented agents. Perhaps we could find a better fit?

My insurance is cheap, so that's nice, however getting ahold of my insurance lady is almost impossible. I set up an account a little over a month ago and she failed to put the right email address in, I cannot get ahold of her to fix this and add a couple things so my boss is able to employee me. I finally got an answer today, but I'm guessing she immediately put me on mute and continued having her conversation, THEN HUNG UP!!! I didnt even have the chance to say anything! Very unprofessional.

Thanks for sharing your review with us and the community.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in LA, MO, OK and TX. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Central Region Virtual Agents

Jeff was kind, knowledgeable, and so helpful! Most of the time when you deal with insurance or taxes or something of that nature, it’s so confusing and overwhelming. Not with Jeff, he explained everything in a way that was easy to understand and didn’t make me feel unintelligent; professional without being cold.  I felt comfortable and confident while opening new policies. I highly recommend working with him. 5 starts across the board!

Hi, Erin! Thank you so much for taking the time to leave us this amazing review.  I’m so glad you had a good experience. I look forward to helping you again in the future.

I have worked with Jeff for years, and he has always been incredibly professional, extremely prompt with responses, and I have always been happy with his service. Not only that, he recently contacted me about a new car insurance policy that will save me SO much money. Highly recommend!!!

Thanks for sharing your review with us and the community. I’m thrilled that you are satisfied with our services. Please don't hesitate to contact me next time you want help with insurance.

Jeff was amazing to work with , very responsive in getting me exactly what I needed. I have already let friends know he will do them a good turn.

I’m so grateful for your kind words, Pam. Thanks for sharing your review with us and the community.

Jeff got right on my situation that I needed help with and I appreciated him.

Hi Mike, I appreciate the fantastic review!

Friendly answered all my questions and me a better rate. Easy to work with.

Thank you, Tom! I’m so glad you had a good experience. Insurance is complicated. I love to help make it simple.

I feel like Jeff was very helpful. And very helpful. All around great guy to work with.

Great to hear! I’m so glad you had a good experience. If you have additional needs or questions, please reach out!

Made a move to a new state and Jeff was the nearest agent so I called.  I had no idea how lucky a call that turned out to be.  He's gone the extra mile to make the switch from one state to another a breeze.  He's also been instrumental in the switch from a homeowner's policy, to a rental policy and back to a homeowner's policy as things progressed.  It was nice not to have the insurance be an added stress point during all of the other chaos that comes with a move.

Hi Megan, I appreciate the fantastic review! I’m so glad you had a good experience! I look forward to helping you again in the future.

Jeff has been a big help when has came to helping find affordable insurance. He is my go to!! Thank you for helping me!!

Courtney, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

I have been working with Jeff for years and he has been wonderful.  I have been through car claims and home claims and he is always extremely responsive and gets the works done. I would definitely recommend.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Trey!

Jeff has been fantastic to deal with. Everything we have needed gets taken care of immediately, and he has been very informative as to how each policy we have looked at differs from the others. I could not recommend Jeff enough for any of your insurance needs.

Chubs, I am so glad that you enjoyed your experience. Thank you for your business!

Jeff did very well in assisting me in finding a new and more affordable policy cutting my payments in half. Outstanding work in his ability to take care of everything so quick and nearly seamlessly.

Thank you, Jun. This review made our day!

Jeff is a great agent!  He helped me understand why having insurance was important and saved me money too!

Hi, Lutece! Thank you so much for taking the time to leave this amazing review.

Jeff was very helpful with the best option for coverage. I am very happy that you were my agent,  you explore options and had a great customer service attitude!

I have been with Jeff over a year now and couldn't be happier. Anytime I need anything I can call him and talk right to him, not some automated system. He knows what he is talking about.

Hi, Kimberly! Thank you so much for taking the time to leave us this amazing review.

My family has worked with Jeff for many years for our insurance needs. Jeff is very knowledgeable and provides all information needed to make necessary decisions. He responds to all requests and inquiries in a timely manner whether it is through text, email or phone call. All of my contact with Jeff has been positive and I will continue to work with him for our future needs.

LaShonda, we are so glad that you enjoyed your experience. Thank you for your business!

Jeff is amazing and has helped me for years with my auto insurance. If you need someone who cares about what you want and can afford he's the professional for you! He's so patient and takes the time to answer any and all questions that I have. Give him a call!

Becky, thank you for your review. We appreciate your business!

Jeff is very easy to work with, and is always quick to respond to my emails when I add or remove a vehicle, or any other question I might have.

I’m so grateful for your kind words! Thanks for sharing your review with us and the community.

I had a misunderstanding and a issue. I woke to the problems in a bad way. All huffy and puffy, contacted Jeff via email.
Jeff replied in moments. Took my issues and immediately got me answers. Got my issues fixed and helped with my misunderstanding. The entire process took less then a hour. That is with a call back, less then a hour!!!

Would recommend? YES!
Thank you Jeff.

Brian, I are so glad that you enjoyed your experience. Thank you for your business!

Great experience working with Jeff! Very professional, knowledgeable, and responsive. Worked hard to find the best value and the right coverage. Also provided great insight and recommendations regarding coverage. Very highly recommend!

David, thank you for your review. We appreciate your business!

Jeff is always looking for ways to save you money will getting you quality coverage.  On top of that he is very to get a hold of.  I highly recommend his services to anyone that needs insurance coverage.

I’m so grateful for your kind words, Tara. Thanks for sharing your review with us and the community.

I’ve been using Jeff for many, many years. He’s been so great that I even kept him when I moved from Missouri to Arkansas. He’s super responsive and helpful with my housing and car insurance needs. Whenever we’ve come across a possible issue, he’s figured out a solution. Best service I’ve ever had for my insurance needs!

Rodney, we always aim to deliver a great experience.  We look forward to serving your insurance needs for years to come!

I normally do not provide reviews as they can sometime seem less than genuine.  With Jeff and Liberty Mutual I have to share what an awesome job they have done for me and my family for 10+ years.  From covering multiple homes/cars to easy claims processing, JEFF IS THE BEST!!!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Tascha!

I knocked on the door and it said appointments only but Jeff came to the door and asked me if he could help me my policy was wrong that I had done over the phone with another person not the local office so Jeff looked over it and said there was a few things that he could take care of for me that I didn’t know we’re wrong he ended up writing up a whole new policy And made all the corrections and gave me everything I needed was very courteous very kind very understanding very responsive very everything Jeff is awesome thank you so much for your help

I’m so grateful for your kind words, Katie. Thanks for sharing your review with us and the community.

Jeff is a great agent!  Saved us a lot of money and he always has our best interest in mind!  SO happy we made the switch to Jeff.

Hi, J Ya! Thank you so much for taking the time to leave us this amazing review.

I have used Jeff for the past several years for home and auto policies. He will spend the time to make sure you get the best value and is always quick to respond to calls or emails.

I’m so grateful for your kind words, Jason. Thanks for sharing your review with us and the community.

Jeff was my agent for years before I left for a lower rate. He always treated me well and with respect. Recently, it was time to check rates again and I called Jeff to see what he could do. He was thorough, timely and consistent with getting me the info I needed and following up to see how I wanted to proceed.
If you are in need of insurance, don’t hesitate to give Jeff a call. He will be open, honest and ready to provide all the info you need to make a good decision. Jeff would get my 5 stars whether or not he has the lowest rates. He’s a pure professional.

Jeff Oedewaldt, LUTCF

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