The Pacesetter programs recognizes Sales Representatives, in their first 4 years on the job, who perform over-and-above the expectations of the sale of Personal Insurance policies.

Pacesetter

Pacesetter Plus

Nevada

The Liberty Mutual office in Reno, has trained local agents can help you find the coverage you need, and the discounts you deserve. Our office is located just north of The Sierra Summit Mall on 1-580 at the South Meadows Parkway off ramp &amp; then turn south on Double R Blvd. Since 1993 we have proudly served Reno, Sparks, Carson City, Incline and Mogul, Nevada communities. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Volunteering at the Food Bank of Northern Nevada.</li>
<li>Sponsoring advertising at all University of Nevada Reno Men's football and basketball games.</li>
<li>Providing a $10,000 donation to the Boys and Girls Club of Truckee Meadows.</li>
<li>Recognizing local fire fighters with the Firemark Award.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Reno, NV

Thank you for providing feedback. We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

Once they have you, the increases per year are terrible. My policy went up over 40%, worse part, you can't get through to anyone to discuss options. I WAS a client for over 20 years, Bye Bye!

Thank you for the review and the 5 Stars!

They trusted me in the past.  I believe I can trust them now. Appointment next Saturday.

Thank you for the 5 stars, Sugar Magnolia!

Great customer service! Took care of me no problem.  Called to follow up with me next day. Much better than past experiences with other insurance companies!!

Thank you for the 5 stars, Laura Smolyansky!

Very disappointed , this company mixed up my contacts with another customers, cancel my policy without my knowledge, so if you like paying fines and fees to DMV, I'm with State farm now .

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

If I could give you zero stars i would! What a joke you guys are. Your customer service is atrocious. You would be better going out of business. So diappointed. As for "Sonia"....you deserve to be out of a job. I can not believe liberty mutual lets their reps talk to people the way they do. Ill definitely be going higher than google reviews with this one. But i hope every one sees this.

Positive feedback motivates agents in this office to continue exceeding expectations.

When I was looking to switch companies, not only did they... crush what I was currently paying, that didn't even include a couple of extras! The gals I worked with were Professional, Courteous, and.. had a great sense of humor. Yes, they are now my insurance company!

*STAY AWAY* Liberty Mutual decided to not renew our insurance because we decided to use our insurance for a non injury strictly cosmetic claim. This would have been fine had they properly notified us that we were not eligible for renewal with them. We were never mailed, emailed or called regarding the non renewal. After calling them to see if we could renew there was no answer on their behalf, they simply emailed the non renewal letter almost 30 days after it expired. For almost 30 days we were uninsured without knowing, luckily we were not involved in any accidents. Unfortunately now because of the lapse in insurance we have to pay penalties to the DMV and our insurance is nearly double, costing us thousands of dollars more than what we should be paying. Stay away from these criminals.

Stay away from this company, They have dishonest agents. with bad customer service skills, Do not get lure by the initial "low rates." They will increase your premiums year after year, even though you did not file claims. I assure you will end up paying much more than the market rates. They will cancel your policy withot previous notification.

We had an accident.  An simi truck trailer ran a red light and totaled  our suv that my wife was driving to town. My wifes leg was broken. I call liberty and was told I had to call  there insurance company.  You got to be kidding. Called main office that helped.  They gave me low blue book for a pay off. Later they jacked up my rate. I guess so they could get some of there pay off back. By the way this was our first ever claim. So much for first time forgiveness. Dropped them and went to USAA

Thank you for taking the time to leave us such a great compliment.

I've used Liberty for years and find them to be an extremely good company.  I've had very good experiences with their customer service department and I find the rates to be very fair.

Hi Marissa Cunningham, thanks for your kind words.

Customer service was excellent when we had to file a claim for an accident while it off town. They made it easy to get the car patched up and then let us keep the claim open for another three weeks until we got back home to fix the cosmetic damage. Not only that, but when I was signing up for the insurance itself, they were very helpful and informative. Would definitely recommend, especially after coming from Farmers.

Hi Cliff Lange, thank you for taking the time to leave our local sales such a positive review!

I had a situation that was completely my fault and it led to Liberty having to pay claims for someone else.  Some other things happened and long story short, Liberty stepped up to the plate and sorted everything out.  There were some additional issues with the DMV and they went ahead and talked directly to them on my behalf and made everything right.  It was an all around really good experience.  They kept in contact with me during the whole process and I even received a call from the branch manager making sure everything was taken care of.  I really appreciate all they did.  It was nice to have someone local to talk to also.

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At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in AZ, CO, NM, NV and UT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Stephen Fuzfa

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Stephen Fuzfa

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My office

Get claims help

About me

Awards & Honors

Pacesetter

Pacesetter Plus

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Stephen

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Stephen

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Stephen