Massachusetts

New Hampshire

At the Liberty Mutual office in Salem, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Salem office is located in the Anada Professional Building. For over 25 years our office has proudly served Salem, Pelham, Londonderry, Windham, Derry, Atkinson, Hampstead, Plaistow, Sandown, Hudson, and Litchfield. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Participating in driver's education courses to help teens build good driving habits.</li>
<li>Partnering with local schools, fire and police departments to offer educational seminars.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Salem, NH

I’m thrilled that you are satisfied with our services.

Comparion Insurance helped me with all my insurance needs, they were professional, knowledgeable, and quick to respond! They shopped my insurance and got be better coverage at a more affordable rate!

Hi Roger, thank you for taking the time to leave our local sales agents such a great compliment.

In this world many people are quick to criticize and complain about someone's work if they make a small mistake, but seldom mention any good or exceptional performance.
I have always had a positive experience with Liberty Mutual - Comparion Insurance Company and most recently had an insurance issue that came up, so I contacted their office and spoke with LAUREN. She attended to my issue and immediately provided the necessary documents I needed and made the changes I requested. This is not the first time I have interacted with her, and this time (as always) I found her to be friendly, upbeat, pleasant to deal with and very well versed in insurance matters. She was (and always is) a delight to talk with and I feel she is an asset to Liberty Mutual, plus an EXCELLENT team player!!
Keep up the great work, please give Lauren an "At-a-Girl", and I will continue to sing your praises and recommend Liberty Mutual - Comparion Insurance!

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

This office is simply the best! great service!

Wow! Thank you. This review made our day.

Great customer service, very helpful agents

Office staff were really nice and helpful.  Sounds like a great place to work being in that office.  They also saved me a lot of money on auto insurance.

Thanks Jeremy, If you have friends who need insurance, please send them to this outstanding team!

Great agency! I am very pleased with all the carrier options they offer to customize the coverage for my needs.

Hi Hammie The Bull, Thank you for your review. We’re sorry to hear you had a frustrating experience, but we want to reiterate that our office is not closed.  Our business hours are 9am to 5pm Monday - Friday.  Please come visit us!

Went here to talk to a luve person .
And it was closed ,Permanently!!
Very disappointing 😞

We’d like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out!

Hi Dan, Thank you for taking the time to leave us a review.

Joan, we’d like to thank you for taking the time to write this amazing review. Every bit of feedback like this does so much to help us out!

My agent, Rachel Foley,, is the BEST! She's professional and a pleasure to deal with. Always has the answers for me and is quick to respond to my email. Rachel you ROCK! Amazing rates on my insurance needs,

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

Just spoke with Doug in the Salem, NH office in attempts to get a quote for home owners insurance on a recently purchased property. He was extremely rude and non professional. Liberty Mutual Insurance just lost a potential new customer.

Dear God in Heaven! This is by far the worst insurance company I've ever dealt with. When we got flooded out, my family took days off to help us,.LMI covered nothing, not even the materials. Though they admitted coverage, they did nothing to help. Since they didn't help with repairs, when we got flooded out again, for the same issue, I didn't call in my family and immediately called LMI for help. Absolutely zero response to calls, emails or texts. Why bother paying them?

I have never had an issue or any questions unanswered dealing with any of the service rep's. And found them very friendly and atenative.

I am dealing with a meagan as my claims rep.  She has been very difficult to work with.  Last call she hung up because she felt I was insulting her.  I want another claims rep and I have no success getting anyone else.  It is all computers and your choices are very limited.  No matter what I do I end up at her desk.   HELP!

Tree fell on my house at 2am Saturday morning. Wouldn't get back to me until Monday. Even with the tree still on my house and a giant hole in my roof. AVOID AT ALL COSTS.

Quoted one price by Sales _ bought policy. Being billed another amount. It's up to me to track down the Sales Rep I spoke with about the quote. Liberty never honors quotes!

Rice is very nice &₹10 meals . congratulations

This is by far the worst insurance company I've ever heard of! I had them for 3 years and they raised their price on me every year and when I called to find out why I was told "that's just just what we do our rates go up every year." Where is the customer loyalty in that? Then upon switching my insurance to Geico who i pay $100 less to i called liberty mutual to let them know I was canceling them and sent them a cancellation form they took my payment out of my account anyway. Upon calling again to try to get the payment put back they refused to do so claiming that the payment they took out was for the previous month which they had already charged me for and also told me i would owe them an additional $300 fee for canceling their insurance. I refused to pay this $300 cancellation fee considering how much they had already robbed me for upon which they sent my case to a collection agency forcing me to either pay the fee or have my credit suffer. PLEASE BEWARE!!!!! DO NOT USE LIBERTY MUTUAL INSURANCE!!!!

Accident forgiveness is nothing but a scam. Why they are allowed to use this statement in their ads is totally deceiving.

Liberty is the worst with claims processing. They try to make the policy holder to all the heavy lifting. What the hell am I paying them to do? I had out of pocket costs that should have been covered up front. Then I had to chase the insurance complies on my own to get reimbursed.

Stay away from these frauds.

They WERE good until my car got totaled and they refused to fix it, even though I am positive they sold it for profit. It was a fully loaded Camry and only needed a new bumper .  Anyway, got a new, used Camry, just got off the phone for 29 minutes and 34 seconds...was told I have free glass on my renewed policy, transfer, transfer ....transfer finally got to the glass agent, then she tells me they want to just fix it..Ummm No I have FREE GLASS WHAT AM I PAYING FOR EACH MONTH. THEY NEED TO GET IN THE GAME AND IMPROVE THEIR CUSTOMER PHONE SERVICE. Considering switching back to Geico next month I have had it!!!

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CT, MA, ME, NH, NY, RI and VT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Northeast Region Virtual Agents

Hi Ryan, that's great to hear! I’m thrilled that you are satisfied with our services.

Mike has done an excellent job with both our home and auto! He’s personable and very knowledgeable! Would highly recommend him!

Keith, thank you for your review. We appreciate your business! I look forward to helping you again in the future.

Michael is the best insurance agent I've ever had.  Always responds to calls, helps me with the difficult questions, and is very handsome.  I highly recommend!

Mark Legos, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

I was referred to Liberty by my brother who swore by this company. With prices going up and up and up each year, it was time for a change. I’m glad I reached out to Mike, because it saved me over $500 on my auto insurance and he got me better coverage too. It was super easy to switch- I didn’t have to do anything, which is a bonus!

Martin, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Great agent at a great company. Michael shopped around and saved my family almost $1,000 from what we were paying Geico and AAA. Now he’s working on life insurance for us! Keep up the great work Mr. Lopez!

I’m so glad you had a good experience. I look forward to helping you again in the future.

Michael Lopez has done a great job helping me and my family over the last 10 years.  He has found the insurance coverage that best suits our family and growing number of teenage drivers at a significant cost savings compared to other insurance providers.

Michael has also assisted my of my clients purchasing a new home and has been able to save them thousands in coverage for both home and auto.

You will be impressed with Michael's follow-up and reviewing your needs thoroughly to make sure he provides the best coverage for the best value.

Hi Dawn, I appreciate the fantastic review! I’m thrilled that you are satisfied with our services.

Mike handles all of our home and auto policies and does a terrific job.

Mike has been the best agent I have ever experienced. He explains everything very well and gives the best honest advice.

Michael Lopez

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