New Mexico

At the Liberty Mutual office in Albuquerque, trained local agents can help you find the coverage you need, and the discounts you deserve. The office is conveniently located west of Interstate 25 and Osuna Road NE, in the Jefferson Plaza business park. Jefferson Plaza intersects off of Jefferson street south of Osuna Road NE. The Liberty Mutual office has grown significantly in recent years with a Sales Team of 15+ locally trained and licensed Sales Representatives, covering the entire state of New Mexico. As the Insurance laws of New Mexico residents change, we are available and ready to discuss your Insurance needs to protect what you value the most. Our Local Sales Team is available to come to Community events, Homeowner &amp; Apartment Association meetings, Retirement centers, Recreation centers, Employer events, Health Fairs or any small group function throughout the state. We look forward to meeting the Insurance needs of the people of New Mexico with Automobile, Homeowners, Renters, Liability, Specialty Lines, Life, Small Business &amp; Pet Insurance. Our office proudly serves the entire state of New Mexico. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Supporting the New Mexico Storm hockey league.</li>
<li>Participating in local community events for Breast Cancer Awareness, March of Dimes and the Albuquerque and Rio Rancho Chambers of Commerce.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Albuquerque, NM

Highest priced quote out of the six I called. Agent was friendly but a little pushy and rushing the call- not qualities I need.

My sister and I had an awesome experience ce..there were only 3 tables.so we took our time.. food was phenomenal!! Seriously! Enchilads we very hot(hot as like  food spicey and hot food(like out of stove!! Omg..what  awesome food and a great experience..I give this meal an
10+..

Horrible. Liberty Mutual as a company. I was hit by 1 of their policy holders who ran a red light and admitted fault at the scene to the cop. They value my vehicle at $10,000.00 then want to send me a check for $4,300.00 and tell me I'm responsible for towing, storage and administrative fees for the difference.

What a bunch of crooks, you pay them every year just so they can deny your claim when you need them most.  What a terrible business this is nothing but a big scam, where can I buy insurance for the insurance company?

Worse insurance agency EVER! I don't want to explain the BS they put me through.

Poor customer service. I never got good results contacting anyone from this company. I'm cancelling my policy!

Thank you for the 5 stars, Sharon Youman!

Thank you for taking the time time to leaving us a positive review!

Liberty Mutual was no help when two pipe leaks were found in my home. They claimed it was "old damage" because the drip was happening over a long period of time and they would not cover it. Sorry Liberty Mutual, I do not have xray vision, so I could not see this leak behind WALLS. And the other leak was behind my water heater in the garage. I do not live in my garage Liberty Mutual! I have a mold policy so I thought they would at least cover the clean up of that. That was wishful thinking, they are not as they are just a useless home insurance company. I cannot find anywhere in my policy that says they will not cover anything if it was determined to be an "old" leak. Their customer service was nothing to write home about. They never would call me, they never responded to my messages online, long hold times just for them to hang up on you when they do pick up. I feel that they really did not want to help solve my problem.

I wish I could give this company a zero, I am pregnant and had one of the supervisors yelling at me, when I didn't understand what was going on.. they had a bill after they told me my policy isn't up for renewing but still trying to charge me for another month. I got behind on my bill last year and paid in full what I owed and now they are saying I didn't pay all my bills and yet I got a bank statement to show I put up my bills up to date... Worse place ... DO NOT GO THRU THIS COMPANY ALL THEY WANT IS UR MONEY.. THEY WILL ALSO CHARGE U BILLS WITHOUT EVEN DISCUSSING IT WITH U FIRST.. 👎

Thank you for the 5 stars, Margaret Friend!

Service was great and waitress was very good. Food was a little bit of a disappointment.

Insurance is ok (haven’t had to use it) but it’s not like my old insurance company where you can call your agent direct or get a birthday or Christmas card every once in a while.

Thank you for the 5 stars, Alfreda Fragua!

It was "Assurance" that was wonderful in helping.

Thank you for taking the time to leave 5 Stars!

Thank you for sharing and for the review!

They are always friendly and addressed my concerns immediately and got it taken care of.

OMGOSH. If you have Liberty Mutual for CAR, AUTO, BOAT, HOME.  CANCEL NOW.

Unfortunately I had to give your company 1 star, just so I could write a review... Your company is horrible.  We have been with Liberty Mutual for 18 years with our home insurance and our vehicle insurance.  We found out that our insurance payment was due and it was over $250. When my husband called, he found out that your company added our son back on our policies WITHOUT our permission.. When asked why and to take him off, we were told.. "Nothing we can do about it." Your representative got rude, hateful and down right disrespectful to my husband.

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

Sitting on hold forever, then got a person who transferred me to a number that is disconnected after being on hold another 15 minutes.

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

Worst service ever!!!! They end up charging you more than what they say..would not recommend  service really sucks they dont care what u have to say.

Poor custumer service Regret having insurance with them

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

The best customer service ever in a insurance company. Glad I switched over.

Only gave one star because zero couldn't be given.  Worst insurance EVER! They do everything in their power to not pay out a claim. Hail damaged roof cost $26,000 to replace and Liberty Mutual adjusters only willing  to pay $6,000. DO NOT USE THIS COMPANY FOR HOME INSURANCE!!!

I love our insurance! Just had a small accident concerning our car, Liberty Mutual was quick to contact us and get the ball rolling. Very happy

Thank you for taking the time to leave us such a great compliment. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

Mike is awesome and definitely has my referral for any family and friends or clients looking for great customer service and affordability!

Dishonest cheats. Will not investigate properly and will side to those at fault in order to not compensate.

If you are looking for an honest insurance company Liberty Mutual is not the one.  They are dishonest cheats. Will not investigate properly and will side to those at fault in order to not compensate.  I was rear-ended and they offered to pay 80%, when I questioned how this was possible the went back and because I didn't agree with their proposal they decided to offer only 20%.  How is this possible?  How do they sleep at night?  RUN...  Look for an honest insurance company.

Fair Customer service dishonest insurance company i have ever dealt with.
my car was totaled, gave half of my car's value.

Hi Kami Snoeberger (K4family), the local sales agents in this office thank you for your positive review!

Our Liberty Mutual agent in Albuquerque has been Paul Cunningham for many, many years. He has never done anything, but great for us. We have had the vehicle coverage, and it has been awesome. It even seems to go down in payments. Our home insurance with them has covered our issues, several times. They do such a great job with the claims for home damage. We never want to switch to another company. We have used several different insurance companies, and we know the difference..

The worst Agents ever.  They will do anything but their job then brag about how much money they make.

They do not care about the customers or long term relations

I usually deal with them over the phone. Always polite and helpful. Always doable by phone and email. Good company.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in AZ, CO, NM, NV and UT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Mountain Region Virtual Agents

It has been a great pleasure working with Brooklyn. She reached out to us regarding our homeowners insurance to make sure everything was okay and if there was anything she could do for us. We mentioned that we might be purchasing a car in the near future and so she said to reach out to her and she would see what she could do for us. When the time came Brooklyn has been very diligent in finding us the best rate, options to bundle, and other options to further reduce our rate. She is very knowledgeable, courteous, diligent and quick to respond. We are very fortunate to have Brooklyn as our agent.

Ms. Gibson is gifted with EXCELLENT people skills, GREAT communication skills, and you can feel the warmth that she does her job from the heart.  I am SUPER LUCKY to have her as my agent!!!

One of my best insurance experience' of all time! There aren't enough characters allowed in this review to fully give Brooklyn the kudos she deserves, so I'll keep it simple. Brooklyn is prompt, efficient and very knowledgable with options that work for you and your family. She made my search seamless with prompt replies, easy payment options and friendly service. I highly recommend letting Brooklyn see if she can beat your current rate(s) or if you're looking for new. coverage. Five Stars!

I spent the past 20 years with another company.   Sad it took me so long to find Ms. Brooklynn.   She has been most helpful at every turn.  I am a senior so sometimes I'm not as quick as you younger people but she has been patient and understanding.  Understanding and OUTSTANDING.   Thank you Ms. Brooklynn

Brooklyn honestly cares about her customers

I have worked with Brooklynn on many transactions as a Mortgage Lender here in Albuquerque, and all my borrowers who she has assisted appreciate her professional work ethic, prompt responses and really working to get them the best value for their policies.  I highly recommend working with Brooklynn...she truly has her clients best interest at heart!

Brooklynn helped save us a ton of money per year on our home and auto insurances. That was 2+ years ago and still the same today. She knows her business and can explain it well. She is easy to get a hold of and returns calls, emails and text messages. We were pleasantly surprised to know that Brooklynn is qualified to offer not only home and auto insurance polices, she also offers life, pet, content, tenant, business insurances and more. I highly recommend her to all who need an agent who is willing to do All of the research so that you can be presented with All of your options. She will come along side you and your family and stay there. Thank you Brooklynn for all you have done for us. :-) <3

Ms. Gibson is prompt, courteous and professional.  She is very responsive to my personal and professional needs.

Brooklynn Gibson

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