Michael Frye

I'm blown away with how quickly the lack of professionalism started. I began working with Michael on 10/2022 and FIVE DAYS LATER the issues began. He wouldn't return calls/texts and if he did, he'd say he'd get back to me with a response to my questions but NEVER did. On an occasion, he said he went out to Las Cruces with family (that’s why he wasn’t responding) and “surely” I knew what that was like. Um, no sir. I’m an adult who takes accountability. Plus, he told me he was in a meeting that day and would call me right after, not that he was heading out on a family vacation. Michael deceived me and gave me a different price, different coverages than what I asked for and assured me I had insurance on my home, when he never even quoted me on it, only to make a sale. Agent negligence at its finest. This guy shouldn’t be allowed to be selling insurance. How is it possible to give a client wrong information about their coverages/rate and not be penalized? I kept trying to figure out how he has such a high rating. In my experience, Michael sent me a link to his webpage on the very first day we worked together. Of course, he had great customer service then but I should’ve waited to do the review. Most people submit their reviews and forget to ever come back. However, not all of us do. Maybe he sends his link to every first time customer. Please don’t be fooled, take this review as your sign to not do business with this guy. He seems to be doing this for the sales, not to actually help clients. There’s no reason why anybody should call to get insurance somewhere, only to be given false information. I can’t even imagine what would have happened if my car or my home would’ve been damaged by some sort of accident and come to find out my coverages were manipulated to get a better sale price or worse… not even having a policy!!!!! Do yourself a favor and go elsewhere.

Great experience

Was very helpful at first as described below, now is unresponsive when trying to contact him, guess once they make the insurance sale, this is what happens, hopefully the insurance isn't the same way. Very helpful, very professional, polite, prompt and outstanding service!! Helped me save a bundle!!! Thanks