New York

At the Liberty Mutual office in Buffalo, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Buffalo office is located down the side street from Wegmans. Our office proudly serves the communities of Buffalo, Cheektowaga, Tonawanda and Amherst. Causes close to our hearts Our office has helped to award 14 Firemark Awards to firefighters in our community since 2005. Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Buffalo, NY

Professional, Ethical, and Fast with service.

The Employees are 10/10.

I would recommend them to anyone.

Wow! Thank you, MaryLouise. This review made my day!

The insurance company is willing to go above and beyond for the customer. When I need something done no matter what Jill is always there. Wonderful company no complaints.

Excellent service and communication. Worked hard to find the best coverage at the best price.

Hi Scott, thank you for taking the time to leave our local sales agents such a great compliment.

Hi Brock, thank you for taking the time to leave our local sales agents such a great compliment.

Staff is very helpful. Always looking for ways to help you save.

Thank you for taking the time to leave us such a great compliment, Kaitlyn! We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

The staff is very polite, professional, and easy to work with. I had a pleasant experience and would recommend.

We can’t thank you enough for your kind words, Jim. Your review means a lot to us and lets us know we’re on the right track!

10 stars if I could Great customer service very professional I highly recommend the Dorr agency to all my friends an family all the time

Jessica has been wonderful in making sure I understood what I was purchasing and covering what I needed.

Wow! Thank you, Lisa. This review made my day.

Jessica is absolutely the best. We were able to get much more coverage for a reasonable rate! She took care of everything!!!

Hi Cassie, the local sales agents in this office thank you for your positive review!

Love my agent and Comparion is easy to work with

Hi Jeff, the local sales agents in this office thank you for your positive review!

Very knowledgeable and recommends what coverage is needed. No pressure sales. Does what's best for the client.

Thank you for your positive review, Marjorie! This kind of feedback motivates us to continue exceeding quality standards.

Friendly and reliable service with prompt callbacks:) They have met all my insurance needs!

Although I no longer live in the area Matt Dorr set me up with his colleague for my area and I’ve been saving money since!  Thanks again Matt!!

Hi Indigo Wings Healing, thanks for your kind words!

Brad has worked with us for almost 15 years - he and everyone at the agency have been super helpful!

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

There is nothing more invaluable than peace of mind. Brad and his team stepped in when we found ourselves in a very unfortunate situation. We are proud to give this company 5 stars and would recommend them to anyone for all their insurance needs! We are so grateful.

Hi Kyle, thank you for taking the time to leave us such a great compliment! We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

In every experience I’ve had with the Buffalo Comparion sales team member(s), they’ve always addressed every concern I had and were fully transparent through the sales process. I’ve gone through this office twice now for two different insurance products and each time they presented me with several options to pick from and build a package specific for me(while also sharing their personal recommendations for coverage options based on their experience along the way). Each time was a low stress hassle free experience and were very timely in responding back to me. I highly recommend getting in touch Brad or Jill based on my experience, but any Comparion Buffalo agent will meet and exceed your insurance needs!

Insurance is all about reliability and I know that this team is always there for me no matter what happens. I sleep well at night because of my multiple coverages with Comparion Insurance Agency.

Everyone we have worked with was amazing and so helpful. They really helped us out when we had a very bad experience buying our house and our prior insurance dropped us. They were able to help us navigate that and get us better insurance with better coverage at a better price! Thank you!

Comparion is my companion for auto and home insurance. The staff and even the management are friendly and professional.

Thank you for your positive review, Jessica!

Thank you for your positive review, Mari-Jo!

Hi Mary, the local sales agents in this office thank you for your positive review!

I echo what my friend Evan said, Brad Waldron has consistently provided me excellent customer service, and great pricing. Excited to see Comparion’s growth under the rebranding

Always above and beyond to meet all my insurance needs!

Excellent service; reasonable rates; and grat coverage. The experience is personalized and the agents care about your best interests.

Hi Alex, the local sales agents in this office thank you for your positive review!

Comparion has given us tremendous customer service. I recommend

I’ve know several Comparion agents over the years, and found them knowledgeable and helpful. Great experience!

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Great company, wonderful service and proactive checking for the best rates for me and my family.

Thank you for your positive review, Lynn! This kind of feedback motivates us to continue exceeding quality standards.

Extremely knowledgeable caring agents!  Worth the 10 minutes to get a quote and coverage tailored to your needs. Highly recommend!!

Hi Drew, thank you for taking the time to leave us a review.

Best place.  Amazing people.  More helpful than you can imagine.

I’ve always experienced great customer service!

They always get back to me. Brad is the consistent professional.

Brad Waldron has consistently provided me excellent customer service, and great pricing. Excited to see Comparion’s growth under the rebranding

Wow! Thank you, Brandon. This review made our day.

I was in need of a renters policy ASAP. These wonderful people took care of me. You gotta give them a shot if you want  customer first caring individuals. No harm if you don't take my word for it but if you don't there's a good chance you put ranch on your wings!

Hi Brian, thank you for taking the time to leave our local sales agents such a great compliment.

Great effort put forth by team to tailor insurance to my needs at a great price

Very satisfied customer. Great service. Very helpful when I had car accident. Highly recommend.

Hi Taylor, thanks for your kind words. I’m thrilled that you are satisfied with our services.

Worked closely with this agency for many years for home, auto and life. Brad is amazing and his staff does a wonderful job and is very responsive.

Hi Jerry, thank you for leaving a review.

Hi Brian J, the local sales agents in this office thank you for your positive review!

Works diligently to obtain the best coverage options and rates.

I understand your frustration. We pride ourselves in providing the best experience and service to our customers. I was able to research your policy and it was actually not sold through this local sales office. If you'd like to review your policy, please call at 844-349-8391.

Terrible insurance company would not recommend to anyone.

Hi Eric V, the local sales agents in this office thank you for your positive review!

Brad, Matt, Jason and the rest of the gang at Comparion are top notch insurance pros!

Hi Anthony Chatman, the local sales agents in this office thank you for your positive review!

Hi Ruby Andrew, thanks for your kind words.

Kim is the best.  She took me from no hope to insurance.  She was kind, knowledgeable and considerate seeing that I was at work.  Thank you so much for finding me insurance so I wouldn’t lose my job.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

One of their insured hit a car behind me which was pushed into me. They ignored outreach from my company (Allstate) continually for months and did not pay for everything. Terrible company. Would not recommend.

Really bad customer service skills with my adjuster. It's been 7 days and nothing has happened with my claim. Zero contact. When I called for service they said he didn't contact me because I said I would call back. I must have forgotten that. But shouldn't they make a point of following up? I'm a very busy person. The customer service rep ended the conversation when and how she felt like and disconnected abruptly without answering my questions. Seems like trying to cover their own a$$.

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

I called to inquire whether I had coverage for a water claim. I was told I did not. I had the water problem resolved on my own. New home owner policy came in mail with an increase if $150. Was told the increase was due to my inquiry, even though no claim was paid out.! Now all insurance Co. See this as a claim and I'm forced to pay higher amount for insurance.

I was in a accident a little while ago and had my pregnant wife in the car, we were pulling out from a parking lot to the middle lane, traffic was stopped for me and from across the street a lady floors it across oncoming traffic and into my car, she lied to liberty m about the accident. And liberty took her side and didn’t inform me about anything that was going on, they refused to listen to witnesses I had. Didn’t inform me I was at fault, didn’t inform me about anything that was going on. They fully believed someone else’s insurance story and claim and ignored the truth and eye witness reports of the accident. I’d give 0 stars if I could and Geico was the insurance that informed me of these facts because liberty had not told me anything about the accident.
Advice for anyone out there, do not come to this company for anything, go to Geico or any company that actually will take care of you I saved $130 by switching, this company isn’t worth it and will not fight for you or your family.

LIBERTY MUTUAL TRIED TO RIP ME OFF BY PAYING ONLY FOR REMEDIATION OF MY PROPERTY (CLEANUP) AND NOTHING FOR THE COST TO REBUILD THE PROPERTY.   TWO OF THE ADJUSTERS TRIED TO RUN THIS SCAM.  SEEMS TO BE COMPANY POLICY.  WHEN CAUGHT IN THEIR LIES THEY JUST STOPPED RESPONDING TO MY COMPLAINTS.  HAD TO SUE.

I would give 0 stars if that was possible, liberty mutual is absolute bush league when it comes to customer satisfaction. My wife was in an accident where she hit a deer. After she got car fixed and it was returned she got it back with every light on the dash on. It drove sloppy and jerked all over the road.( mind you she just bought this vehicle 1 year prior.) Has never been in an accident prior.  Liberty mutual never fixed any of the mechanical damage just the body work, then they made my wife pay for a diagnostic report which said the deer hit caused the bell housing to break and now she is in a fright with them over that. O yeah and on top of that they will not honor her rental insurance for a rent a car until it’s fixed correctly. Steer clear of this company at all costs!!!!!

Hi Theodore Hampton, Thank you for taking the time to leave us a review.

I believe in liberty, it's what you get with Liberty Mutual. No commercial, only the truth.

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

Mismanaged my policy when an address change was requested, costing a significant amount of money. Impossible to reach when attempting to rectify the issue and when trying to switch insurers.

Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.

This is the most awful insurance company I have ever dealt with. The people you talk to on the phone have horrible customer service and they don't care about you or your problems. Would never get them again or recommend

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

Been trying to get info on my auto claim and have called multiple times with no call backs from the adjuster. Horrible customer service.  Keep getting the run around telling me they will call back and I hear nothing. If anyone is looking at reviews to decide if this is an good insurance company my advice is to go with another company. Trying to get answers from them for the past 2/3 weeks has been unsuccessful. It’s clear that they don’t want to take care of their customers.

Thank you for the 5 stars, Charles Gennaro!

I figured & thought that this auto insurance would be costly as well as expensive,it isn't. It's good & affordable, SORRY GEICO,I chosed L.M.Insurance.

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At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CT, MA, ME, NH, NY, RI and VT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Northeast Region Virtual Agents

All ways exceptional service from Jesse!
I recommend for all your insurance needs!

Samantha Chmura, thank you for your review. We appreciate your business!

Working with Jesse has been amazing! He was extremely knowledgeable and not only helped me understand my coverages but also saved me on all my policies. He is always available to answer my questions or help. I always recommend him to all my friends and family!

Thank you, Samer H. This review made our day!

Jesse should be celebrated for his incredible track record! As a mortgage loan originator, it is absolutely refreshing to work with such a knowledgeable insurance agent. With each of my clients having a unique need/scenario, Jesse always finds a solution no matter how daunting and intimidating the task at hand may be. He offers a plethora of options, giving my clients the ability to shop across multiple providers. He continues to earn my business through his integrity, expertise, and professionalism. Highly recommended!

I’m so grateful for your kind words, Oddy B. Thanks for sharing your review with us and the community.

Jesse is very diligent and easy to work with. He takes his time to make sure I understand everything. Whenever I have a question, he gets back to me right away. Very helpful and knowledgeable!

My family and I couldn’t be happier with the service we received! 

We are so grateful for your kind words, Nicole. Thanks for sharing your review!

Jesse was great to work with - very knowledgeable and excellent communication and patience! I would recommend him to anyone!

We appreciate the fantastic review and are glad we could be of service!

Jesse is great to work with. He is prompt at responding to questions/concerns we have and has made this entire insurance process seamless for us. I highly recommend him as your agent you won’t be sorry! He’s also very honest and tried to guide you based off what your needs are! My husband and I look forward to working with him.

Hi Greg, that's great to hear! Thanks for leaving such a kind review

Awesome customer service! Very knowledgeable and friendly. 

Terri B, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Excellent customer service. Jesse what a pleasure to work with. Very prompt in responding. Highly recommend him. 

Nick, we are so glad that you enjoyed your experience. Thank you for your business!

Jesse was very helpful in getting our polices switched over. The entire process was effortless!

Thank you, Joshua. This review made our day!

Jesse was extremely professional and made the entire process of changing insurance providers seamless. He managed to get me auto AND renters insurance for less than what my total cost of only auto was at my previous provider! I will definitely be referring him to all my family and friends!

Wonderful person and a pleasure to work with 

Jesse Harlach

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