New York

Florida

At the Liberty Mutual office in Buffalo, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Buffalo office is located down the side street from Wegmans. Our office proudly serves the communities of Buffalo, Cheektowaga, Tonawanda and Amherst. Causes close to our hearts Our office has helped to award 14 Firemark Awards to firefighters in our community since 2005. Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Buffalo, NY

Hi Jeff, the local sales agents in this office thank you for your positive review!

Very knowledgeable and recommends what coverage is needed. No pressure sales. Does what's best for the client.

Thank you for your positive review, Marjorie! This kind of feedback motivates us to continue exceeding quality standards.

Friendly and reliable service with prompt callbacks:) They have met all my insurance needs!

Hi Indigo Wings Healing, thanks for your kind words!

Brad has worked with us for almost 15 years - he and everyone at the agency have been super helpful!

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

There is nothing more invaluable than peace of mind. Brad and his team stepped in when we found ourselves in a very unfortunate situation. We are proud to give this company 5 stars and would recommend them to anyone for all their insurance needs! We are so grateful.

Hi Kyle, thank you for taking the time to leave us such a great compliment! We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

In every experience I’ve had with the Buffalo Comparion sales team member(s), they’ve always addressed every concern I had and were fully transparent through the sales process. I’ve gone through this office twice now for two different insurance products and each time they presented me with several options to pick from and build a package specific for me(while also sharing their personal recommendations for coverage options based on their experience along the way). Each time was a low stress hassle free experience and were very timely in responding back to me. I highly recommend getting in touch Brad or Jill based on my experience, but any Comparion Buffalo agent will meet and exceed your insurance needs!

Insurance is all about reliability and I know that this team is always there for me no matter what happens. I sleep well at night because of my multiple coverages with Comparion Insurance Agency.

Everyone we have worked with was amazing and so helpful. They really helped us out when we had a very bad experience buying our house and our prior insurance dropped us. They were able to help us navigate that and get us better insurance with better coverage at a better price! Thank you!

Comparion is my companion for auto and home insurance. The staff and even the management are friendly and professional.

Thank you for your positive review, Jessica!

Thank you for your positive review, Mari-Jo!

Hi Mary, the local sales agents in this office thank you for your positive review!

I echo what my friend Evan said, Brad Waldron has consistently provided me excellent customer service, and great pricing. Excited to see Comparion’s growth under the rebranding

Always above and beyond to meet all my insurance needs!

Excellent service; reasonable rates; and grat coverage. The experience is personalized and the agents care about your best interests.

Hi Alex, the local sales agents in this office thank you for your positive review!

Comparion has given us tremendous customer service. I recommend

I’ve know several Comparion agents over the years, and found them knowledgeable and helpful. Great experience!

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Great company, wonderful service and proactive checking for the best rates for me and my family.

Thank you for your positive review, Lynn! This kind of feedback motivates us to continue exceeding quality standards.

Extremely knowledgeable caring agents!  Worth the 10 minutes to get a quote and coverage tailored to your needs. Highly recommend!!

Hi Drew, thank you for taking the time to leave us a review.

Best place.  Amazing people.  More helpful than you can imagine.

I’ve always experienced great customer service!

They always get back to me. Brad is the consistent professional.

Brad Waldron has consistently provided me excellent customer service, and great pricing. Excited to see Comparion’s growth under the rebranding

Wow! Thank you, Brandon. This review made our day.

I was in need of a renters policy ASAP. These wonderful people took care of me. You gotta give them a shot if you want  customer first caring individuals. No harm if you don't take my word for it but if you don't there's a good chance you put ranch on your wings!

Hi Brian, thank you for taking the time to leave our local sales agents such a great compliment.

Great effort put forth by team to tailor insurance to my needs at a great price

Very satisfied customer. Great service. Very helpful when I had car accident. Highly recommend.

Hi Taylor, thanks for your kind words. I’m thrilled that you are satisfied with our services.

Worked closely with this agency for many years for home, auto and life. Brad is amazing and his staff does a wonderful job and is very responsive.

Hi Jerry, thank you for leaving a review.

Hi Brian J, the local sales agents in this office thank you for your positive review!

Works diligently to obtain the best coverage options and rates.

I understand your frustration. We pride ourselves in providing the best experience and service to our customers. I was able to research your policy and it was actually not sold through this local sales office. If you'd like to review your policy, please call at 844-349-8391.

Terrible insurance company would not recommend to anyone.

Hi Eric V, the local sales agents in this office thank you for your positive review!

Brad, Matt, Jason and the rest of the gang at Comparion are top notch insurance pros!

Hi Anthony Chatman, the local sales agents in this office thank you for your positive review!

Hi Ruby Andrew, thanks for your kind words.

Kim is the best.  She took me from no hope to insurance.  She was kind, knowledgeable and considerate seeing that I was at work.  Thank you so much for finding me insurance so I wouldn’t lose my job.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

One of their insured hit a car behind me which was pushed into me. They ignored outreach from my company (Allstate) continually for months and did not pay for everything. Terrible company. Would not recommend.

Really bad customer service skills with my adjuster. It's been 7 days and nothing has happened with my claim. Zero contact. When I called for service they said he didn't contact me because I said I would call back. I must have forgotten that. But shouldn't they make a point of following up? I'm a very busy person. The customer service rep ended the conversation when and how she felt like and disconnected abruptly without answering my questions. Seems like trying to cover their own a$$.

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

I called to inquire whether I had coverage for a water claim. I was told I did not. I had the water problem resolved on my own. New home owner policy came in mail with an increase if $150. Was told the increase was due to my inquiry, even though no claim was paid out.! Now all insurance Co. See this as a claim and I'm forced to pay higher amount for insurance.

I was in a accident a little while ago and had my pregnant wife in the car, we were pulling out from a parking lot to the middle lane, traffic was stopped for me and from across the street a lady floors it across oncoming traffic and into my car, she lied to liberty m about the accident. And liberty took her side and didn’t inform me about anything that was going on, they refused to listen to witnesses I had. Didn’t inform me I was at fault, didn’t inform me about anything that was going on. They fully believed someone else’s insurance story and claim and ignored the truth and eye witness reports of the accident. I’d give 0 stars if I could and Geico was the insurance that informed me of these facts because liberty had not told me anything about the accident.
Advice for anyone out there, do not come to this company for anything, go to Geico or any company that actually will take care of you I saved $130 by switching, this company isn’t worth it and will not fight for you or your family.

LIBERTY MUTUAL TRIED TO RIP ME OFF BY PAYING ONLY FOR REMEDIATION OF MY PROPERTY (CLEANUP) AND NOTHING FOR THE COST TO REBUILD THE PROPERTY.   TWO OF THE ADJUSTERS TRIED TO RUN THIS SCAM.  SEEMS TO BE COMPANY POLICY.  WHEN CAUGHT IN THEIR LIES THEY JUST STOPPED RESPONDING TO MY COMPLAINTS.  HAD TO SUE.

I would give 0 stars if that was possible, liberty mutual is absolute bush league when it comes to customer satisfaction. My wife was in an accident where she hit a deer. After she got car fixed and it was returned she got it back with every light on the dash on. It drove sloppy and jerked all over the road.( mind you she just bought this vehicle 1 year prior.) Has never been in an accident prior.  Liberty mutual never fixed any of the mechanical damage just the body work, then they made my wife pay for a diagnostic report which said the deer hit caused the bell housing to break and now she is in a fright with them over that. O yeah and on top of that they will not honor her rental insurance for a rent a car until it’s fixed correctly. Steer clear of this company at all costs!!!!!

Hi Theodore Hampton, Thank you for taking the time to leave us a review.

I believe in liberty, it's what you get with Liberty Mutual. No commercial, only the truth.

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

Mismanaged my policy when an address change was requested, costing a significant amount of money. Impossible to reach when attempting to rectify the issue and when trying to switch insurers.

Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.

This is the most awful insurance company I have ever dealt with. The people you talk to on the phone have horrible customer service and they don't care about you or your problems. Would never get them again or recommend

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

Been trying to get info on my auto claim and have called multiple times with no call backs from the adjuster. Horrible customer service.  Keep getting the run around telling me they will call back and I hear nothing. If anyone is looking at reviews to decide if this is an good insurance company my advice is to go with another company. Trying to get answers from them for the past 2/3 weeks has been unsuccessful. It’s clear that they don’t want to take care of their customers.

Thank you for the 5 stars, Charles Gennaro!

I figured & thought that this auto insurance would be costly as well as expensive,it isn't. It's good & affordable, SORRY GEICO,I chosed L.M.Insurance.

My mom's kitchen roof has been letting in water for 2 weeks. She's been assigned people that are in the midwest and completely unavailable to help her. The manager says it hasn't been long enough. Everything in her kitchen is getting ruined and no one at Liberty cares at all. FFS I didn't want to have to talk to the family lawyer but here we are. Their advice was that my elderly mother move all of her appliances and tarp her roof. Yup, SHE should clamber on the roof and tarp it. STEER CLEAR OF THESE CLOWNS.

Thank you for the 5 stars, ZAHIDUL ISLAM!

I would like to start by saying that liberty mutual as a whole is a good insurance company and this review is simply a reflection on this specific branch. My agent was very delighted to set up a policy for me; returning calls back and forth, putting in the necessary work to find me a policy that I was happy with. I’m convinced the driving force behind her commitment was purely commission. 15 days later I receive a letter for the dmv stating they have no record of my insurance. No big deal probably just a side effect of COVID communication break down. Called my agent to get a piece of mind, left a message and received no return call. 3 calls, 2 more messages, and 15 days later still no return call. I attempted to contact other agents at this branch and after 4 more calls and 3 more days I finally got through to someone. I got the “im very sorry” speech followed by a insincere promise of helping. I forwarded the dmv letter over to her email as requested and received no response and communication came to an end. Got my second letter from the dmv stating my license and registration will be suspended in 3 days. Another message no return call. Resolved the issue by calling liberty mutual direct and waiting 30 mins on hold. Just terrible costumer service. I’m convinced that nobody at this branch gives a s***

HORRIBLE! WORST COMPANY EVER! Too much too list. I consistently paid $140- $170 a month for liability until I woke up and shopped around. I have a good driving record so there's no way I should be paying that much. Now I'm with Geico paying $60.49 a month. Before I left I payed $260. They claim I owed another $110.00 and sent it to collections. I wouldn't recommend them to an martain!

Awesome customer service, price was great for me also. No complaints!

The woman I spoke with gave me very incorrect information at first which got me pretty upset, and then ended up telling me she was wrong. Not my best interaction with Liberty.

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At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CT, MA, ME, NH, NY, RI and VT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

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Jess is great! Helped me in a pinch and she was very friendly.

Hi Sam, thanks for leaving such a positive review!

Jessica is amazing! So sweet, personal, and always so informative/updates with all our policies! Best insurance agent ever!

Thank you, Olivia. This review made our day!

Jessica helped me throughout every step when purchasing auto insurance for the first time. She took the time to explain every detail. Whether it was early morning or late at night, she always responded right away. Thank you so much Jessica!

Mennie Ridgeway, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Jessica was awesome. Very confident in what she does and works in your favor. She did exactly what she said and helped me with affordable coverage. I appreciated working with Jessica she's the best

Thank you, Madelyn St. Pierre. This review made our day!

Jessica always goes above and beyond to make sure we are taken care of! Highly recommend- it is so nice to be able to rely on her!

Thank you, Lisa Meade. This review made our day!

Jessica was wonderful and helped with our insurance - start to finish.  I couldn’t have asked for anyone else to take this on and provide us with the needed details. Exceptional agent.

Helpful  and friendly  definitely  recommend

I’m so grateful for your kind words, Jon. Thanks for sharing your review with us and the community.

5 Star Service! Jessica took the time to review my policy and let me know about things that I could change to make the policy better. I was able to make the changes she suggested for a lot less than I thought it was going to cost; now I have peace of mind that if anything does happen, I won't have to worry. If nothing else, have Jessica review your current policy to make sure you're FULLY covered!

I’m so grateful for your kind words, David Popham. Thanks for sharing your review with us and the community.

Jessica is one of the best insurance agents i have worked with. She is extremely responsive and offers a ton of industry knowledge to her clients. I highly recommend her to anyone in the market for insurance!

Hi, Kevin! Thank you so much for taking the time to leave us this amazing review.

Jessica is knowledgeable and easy to work with. She looks out for the the best way to keep you properly covered.

Deborah, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Jessica saved us quite a bit of money and gave us great coverage.Jessica is wonderful to deal with and she’s very knowledgeable I’m so thrilled we switched over.

Susan, thank you for your review. We appreciate your business!

Jessica is helpful in picking what plans will work best and kind , funny, listens to your needs
Highly recommend anyone looking for car, home or life insurance to contact her.

Thank you so much Lee! It was my pleasure to help you!

Jessica was fast and helpful. Saved me lots of money and ensured my coverage was exactly what my family needed.
She's awesome 👌 👏 😍

I’m so grateful for your kind words, Brittany! Thanks for sharing your review with us and the community.

Jessica is extremely helpful and excellent at breaking things down for people (like me) who don't have much knowledge about insurance. She really goes the extra mile to get you the best rate and recommend the appropriate coverage!  Plus she is an all around nice, genuine, and helpful person! She always makes you feel like you are a priority!

Jessica did a great job in getting my husband and I insured. Fast and very knowledgeable.

B, thank you for your review. We appreciate your business!

Great experience with everything needed to get my policy going! Quick responses and used whatever means of communication I preferred,definetly recommend...

The best customer service  rep that I have had in a long time

Jessica helped me with all of my insurance needs. I would highly recommend.

Hi, Kevin Hokanson! Thank you so much for taking the time to leave us this amazing review.

Jessica was amazing in getting me the best quote and setup within a couple of hours. The best part was we were able to do everything via text message, which was awesome for me because of my work schedule.

Thank you, Carolyn Wolfram. This review made our day!

Jess was wonderful helping me set up and bundle my car and homeowners insurance! She explained everything and asked really good questions to make sure I was getting the coverage I actually care about. Thank you for your help!!

Purchased life insurance at a competitive rate with no hassles! Highly recommend!!

Thank you, Ray Ammerman. This review made our day!

Jessica doesn't simply work as a quoting machine. She clearly takes into account the legitimate needs and lifestyles of the people she interacts with.

Jessica Helped me get last-minute insurance when I really needed it I appreciate her time and she’s appreciate yours

Jessica was amazing !!! We got houseand car insurance at a bundled great rate. She was very professional, understanding and thorough.  I highly recommend her for your insurance needs.

Jessica really takes the time to listen to her clients and find the product that best fits their needs and budget. She's incredibly friendly, very knowledgeable, and genuinely cares for all her clients. If I could give 10 stars, I would.

Jessica is very knowledgeable and professional. I always recommend her to anyone looking for insurance. I love that she takes the time to explain things, and she goes above and beyond to make sure you get what you need.

Antwon, we are so glad that you enjoyed your experience. Thank you for your business!

Jess was a pleasure to work with bought homeowners insurance with ease thanks again Jess!

Thank you for the 5 stars, Mark Thomas Duggan!

Jessica has helped me to secure the BEST coverage and was wildly educational throughout the process. So easy to get ahold of and even easier to talk to when you do!

I’m so grateful for your kind words, eric powell. Thanks for sharing your review with us and the community.

I have been working with Jessica for a couple of years now and the thing I love the most about her is she is always honest and up front with me and I can tell she is always trying to get the best price for me

Jessica is professional and very responsive. She is really informative about insurance and is able to help you understand the process. I love that she is available whenever I need her and she puts her clients needs first!

Jessica knows the insurance business, if she doesn’t know the answer...she will get the correct information quickly.  She has taken our previous insurance portfolio and increased it with little or no cost.  I would recommend Jessica, give her a call...you would be happy that you did.

Dabir W, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

She is easy to get in contact with, personal and very helpful. She made the process easy and help me save alot of money this year 🥳. I suggest you give her a call and see what she can do for you.

Fantastic Service, very friendly and easy to deal with. I definitely recommend Jessica to all of my friends and family. She is a joy to talk to.

Hi, Rebecca Allen! Thank you so much for taking the time to leave us this amazing review.

Jessica was extremely knowledgeable and always there to assist us with any questions! We are so lucky to have such an amazing agent to work with!

Amber Guagliano, we are so glad that you enjoyed your experience. Thank you for your business!

Jessica is more than just an outstanding agent. She is the person I trust to make sure my family is covered during the most stressful moments of our lives. She has always gone above and beyond. Getting us the best coverage for a reasonable price. When my mother passed unexpectedly, she helped us find the policies that were in place, which saved us from additional stress. I would recommend her to anyone.

Thank you for the 5 stars, Tanner Rhoades!

Jessica is incredible! I've had many positive interactions with her. She's always responsive, respectful, and committed to ensuring I'm getting a competitive rate. It also helps that her team just so happened to be the most affordable, which was truly a "cherry on top"!

A couple of years ago I was in the market for homeowners insurance, a family member told me to contact Jessica Piedmont and I am so glad I did. Not only has Jessica helped us to secure a good price on homeowners insurance, she has since helped me with auto quotes, an umbrella policy for our home, as well as whole & term life insurance. Jessica has gone above and beyond for me with my insurance needs. Anytime I reach out with a question (and I have had many) she has never made me feel stupid for calling and is always quick to assist with finding answers.  She has made herself available to me whenever I need her even if it is nights or weekends or through a text. If she is not available she is always quick to respond with another available time.  Unfortunately, we recently had to make a claim on our homeowners insurance which was a stressful time for me and my family. Fortunately, Jessica was there to assure us of our coverage, make phone calls, expedite the process as needed and guide us through this difficult time.  Working with Jessica has made me feel at ease. I would refer any of my family or friends to Jessica. Thank you!

The best! Has been beyond helpful especially as an insurance newbie.  Explains everything clearly and genuinely cares to make sure you are getting the best rates. Thank you, Jessica!

Jess was wonderful to work with for our car and home insurance. It truly felt like we were dealing with family. She was so patient and informative! I would recommend her to anyone!!

Hands down one of the best in the business! Top to bottom nothing more to say other than 5 stars in my book!

Jessica is quick and responsive to questions. She makes insurance easy to understand and works hard to save her customers money. Wouldn’t take my business anywhere else!

Jessica Piedmont

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