New York

At the Liberty Mutual office in Clifton Park, trained local agents can help you find the coverage you need, and the discounts you deserve. Corporate Drive is located behind Hewitts off route 9 in Clifton Park/Halfmoon. Our office has proudly served the Adirondacks and other northern counties of Eastern New York. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Sponsoring a DWI awareness crash car at Shenendehowa High School.</li>
<li>Sponsoring a local race car driver who won a championship race at the Fonda Speedway in 2011.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Albany, NY

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

Hi Forever love. Thank you for taking the time to leave us a review.

Hi Roberto Antonio Perez, thank you for taking the time to leave us a review.

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

Literally been calling all morning to add a vehicle. Keeping getting transferred and getting dial up noise. Worst experience I have ever had. Just pass over these guys

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

I have been using Liberty Mutual for about 18 yrs. Great rates always a quick response when I call to get an answer on any question on my policy.

The most difficult company I've ever had the displeasure to work with.

Just to obtain ID cards for our mutual customer (I work at a dealership) we've spent days calling, emailing and still they were sent with incorrect information.

Due to this we can not send the paperwork into the DMV to get the vehicle registered and titled legally!

100% Would not recommend to anyone, if it's this horrible to get cards I can only imagine how awful a claim would be.

Clifton Park, NY office specifically

I've been a liberty customer for over 25 years for most of my insurance needs.  They were a great company but recently the changes have been sweeping and the customer service is in the toilet.  Had storm damage and a couple holes in my roof.  Tried to put a claim in and the claims representative takes days to get back to me and I get misinformation.  My rep left and my account was reassigned and my new rep won't call me back.  Trying to reach anybody in the local office is impossible. The national office you can get somebody on the phone but they're unable to help you.  Needless to say come renewal times I will be looking elsewhere.

I cringe every time I see one of Liberty Mutual's many commercials on TV now. They used to give good customer service with local agents. We even had a local account manager come into my workplace monthly to answer questions and work with his clients. Now it is impossible to even connect with someone in the state. I got shipped around on phone calls to disinterested people in CA, NV, FL and IN recently and none of them knew the laws in my state.
I would suggest that LM cut down on the advertising budget and increase the personnel budget. They are about to lose me as a longtime client.

Overpriced, got 3 other quotes for about half what I was paying, when I called they would not even talk to me about adjusting or looking for a lower rate

Not the least expensive, but they come through every time.  NEVER a hassle with claims or customer service service.

I have been a customer for over 20 years. I've had claims for car accidents, always handled fast and as painlessly as possible. I've never been punished for little mishaps. I have home, auto,life and umbrella policies. Always have access to helpful service reps, and they helped me save on policy discounts.

Rates are higher, getting costly, changing insurance.

Called around and am now saving $1000 a year with State Farm.

Although a bit chaotic in filing a claim on our end the representatives were patient courteous and returned calls quickly. Answered questions in an understandable way. Not finished with the process but it is moving in the right direction.

Charles Tangredi took care of all my insurance needs.
I've been a customer for more than 20 years.

This Agency is a JOKE. Do not attempt to do business with them because customer service is not only Slow but also terrible. They take your money and will mess up your whole day. Than you will be here writing a horrible review too.

Was with Liberty Mutual for 12 yrs. Had one accident, then they canceled me without proper notice.

I have been a customer since 1981 and any situations I've ever had with Liberty Mutual have been handled professionally and in a timely fashion.  Excellent experience overall.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CT, MA, ME, NH, NY, RI and VT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Northeast Region Virtual Agents

James, we are so glad that you enjoyed your experience. Thank you for your business!

When no insurance company would work with me because of my driving record Kevin was there to save the day and not only did he get me insurance but I saved money in the process.  Could not have asked for a better agent.

I’m so grateful for your kind words, Madeline. Thanks for sharing your review with us and the community.

Kevin was extremely helpful in answering all of my questions related to my insurance. He was professional and very thorough. I’m happy that I am able to call him when I have questions or need help and know that he will actually take the time to walk me through the answers. I would highly recommend working with Kevin to get the best insurance coverage and service.

Thomas Liu, we are so glad that you enjoyed your experience. Thank you for your business!

Thank you for your review. We appreciate your business!

Great customer service. Great prices. Kevin was very responsive and tailored my insurance to me. Would highly recommend.

Kevin Simon

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