New York

At the Liberty Mutual office in Clifton Park, trained local agents can help you find the coverage you need, and the discounts you deserve. Corporate Drive is located behind Hewitts off route 9 in Clifton Park/Halfmoon. Our office has proudly served the Adirondacks and other northern counties of Eastern New York. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Sponsoring a DWI awareness crash car at Shenendehowa High School.</li>
<li>Sponsoring a local race car driver who won a championship race at the Fonda Speedway in 2011.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Albany, NY

Recommend getting quote … saved money and service was great ! Thank you

Great pricing and great service .. recommend anyone get a quote !!

Liberty Mutual has the best rates around! Professional and loyal!

Joe is one of the best in the business. Has saved us thousands of dollars over the years and has been there whenever we needed him! I recommend him to anyone who wants another look into quality insurance coverage for the best price!

Hi Rose, thanks for your kind words. I’m thrilled that you are satisfied with our services.

Kevin was very helpful.  He reviewed my current policies suggested changes to get me better coverage.  Was able to shop multiples carriers and was able to get me better coverage and save me money.  It’s a pleasure always.

Wow, we were blown away by your positive words. We really appreciate the time you took to write such a detailed review! Thank you!

Kevin was very helpful. Not only did he go over my coverages but he made some great suggestions to my particular circumstances. He was able to do all my insurance shopping for me. Not only was he able to save me money but he was able to get me better coverages as well. Best call I ever made.

Excellent service, Joseph DiCaprio saved us a lot of money! Highly recommended…

Great customer services and great rates!!

Thank you for taking the time to leave us such a great compliment, Johanna! We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

I need a lot of homeowners insurance due to investment properties- Joe always gets me a great rate and is able to underwrite just about anything, even last minute! Worth every penny to be able to contact him at any time!

Thank you for taking the time to leave us such a great compliment. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

Kevin was outstanding. Not only did he take the time to go over all of my coverages(nobody has done that before) he was able to shop a bunch over other highly rated insurance companies for me. Not only did he save me time but he got me the best deals out there on my auto/homeowners insurance and life insurance. If your shopping call him. You won't be disappointed.

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

Hi Forever love. Thank you for taking the time to leave us a review.

Hi Roberto Antonio Perez, thank you for taking the time to leave us a review.

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

Literally been calling all morning to add a vehicle. Keeping getting transferred and getting dial up noise. Worst experience I have ever had. Just pass over these guys

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

I have been using Liberty Mutual for about 18 yrs. Great rates always a quick response when I call to get an answer on any question on my policy.

The most difficult company I've ever had the displeasure to work with.

Just to obtain ID cards for our mutual customer (I work at a dealership) we've spent days calling, emailing and still they were sent with incorrect information.

Due to this we can not send the paperwork into the DMV to get the vehicle registered and titled legally!

100% Would not recommend to anyone, if it's this horrible to get cards I can only imagine how awful a claim would be.

Clifton Park, NY office specifically

I've been a liberty customer for over 25 years for most of my insurance needs.  They were a great company but recently the changes have been sweeping and the customer service is in the toilet.  Had storm damage and a couple holes in my roof.  Tried to put a claim in and the claims representative takes days to get back to me and I get misinformation.  My rep left and my account was reassigned and my new rep won't call me back.  Trying to reach anybody in the local office is impossible. The national office you can get somebody on the phone but they're unable to help you.  Needless to say come renewal times I will be looking elsewhere.

I cringe every time I see one of Liberty Mutual's many commercials on TV now. They used to give good customer service with local agents. We even had a local account manager come into my workplace monthly to answer questions and work with his clients. Now it is impossible to even connect with someone in the state. I got shipped around on phone calls to disinterested people in CA, NV, FL and IN recently and none of them knew the laws in my state.
I would suggest that LM cut down on the advertising budget and increase the personnel budget. They are about to lose me as a longtime client.

Overpriced, got 3 other quotes for about half what I was paying, when I called they would not even talk to me about adjusting or looking for a lower rate

Not the least expensive, but they come through every time.  NEVER a hassle with claims or customer service service.

I have been a customer for over 20 years. I've had claims for car accidents, always handled fast and as painlessly as possible. I've never been punished for little mishaps. I have home, auto,life and umbrella policies. Always have access to helpful service reps, and they helped me save on policy discounts.

Rates are higher, getting costly, changing insurance.

Called around and am now saving $1000 a year with State Farm.

Although a bit chaotic in filing a claim on our end the representatives were patient courteous and returned calls quickly. Answered questions in an understandable way. Not finished with the process but it is moving in the right direction.

Charles Tangredi took care of all my insurance needs.
I've been a customer for more than 20 years.

This Agency is a JOKE. Do not attempt to do business with them because customer service is not only Slow but also terrible. They take your money and will mess up your whole day. Than you will be here writing a horrible review too.

Was with Liberty Mutual for 12 yrs. Had one accident, then they canceled me without proper notice.

I have been a customer since 1981 and any situations I've ever had with Liberty Mutual have been handled professionally and in a timely fashion.  Excellent experience overall.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CT, MA, ME, NH, NY, RI and VT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Northeast Region Virtual Agents

Excellent responses and extremely helpful

I’m so grateful for your kind words, Rick! Thanks for sharing your review with us and the community.

I had the pleasure of working with Michele in the search of an auto policy to replace my existing one.  I found Michele to be a total professional and was honestly the best insurance person that I've worked with.  Searching for insurance can sometimes be an unpleasant experience but Michele's approach made it a totally satisfactory outcome.  I feel that Michele found me the best value for my money, which is really appreciated.  Michele is friendly, outgoing, and knowledgeable.  I would highly recommend her!

Hi, Raymond! Thank you so much for taking the time to leave us this amazing review.

Michele was very informitive,  friendly and helpful. I would definitly recommend her for any insurance needs.

Hi Debra Kielkkowski, that's great to hear!

She helped me a lot .she is very good she knows her job

I’m so grateful for your kind words, Ruby Finetail. Thanks for sharing your review with us and the community.

Michele has worked very hard for me in the brief time that she's been my agent.
She's been awesome in helping me deal with another insurance company. I'm happy to have found an agent who I can contact for help

Hi Ken Harris, thanks for leaving such a positive review!

A great help. I believe Michele searched every possibility to ensure that I was receiving the proper quote. Michele was easy to talk to, very thorough and excited to help. I definitely appreciate it and will definitely recommend you to anyone who needs your vast covering services.

Michele was very helpful in making changes to one of our current Liberty Mutual policies.

Awesome! Very easy to understand. Pleasant to listen to it was all around good time setting up my policy thank you, Michele Metzger

Thank you, Keli Horick. This review made our day!

So Happy to have Michelle as our Agent- We have been with Liberty Mutual for years & Michelle helped us set our Son up with his new account- Knowledgeable & Friendly

Thank you for the 5 stars, Justin Pregent!

Michele was informative and friendly! She was incredibly helpful, without being the least bit pushy. I reccomend her!

Ashley Hovey, we are so glad that you enjoyed your experience. Thank you for your business!

Competent and always responds immediately, and if she says she's going to send you something it's in your inbox in minutes. She even found out about an old claim on my house I just purchased, and got me more info that no one else had.

Hi, Andy OKeefe! Thank you so much for taking the time to leave us this amazing review.

Michele went above and beyond updating my policies.  Very friendly, honest,  and knowledgeable.

Hi, Mark! Thank you so much for taking the time to leave us this amazing review.

Michele put my mind at ease by addressing all my concerns
about my homeowners policy.

I’m so grateful for your kind words, Susan. Thanks for sharing your review with us and the community.

Michele was very knowledgeable and helpful in assisting us with our homeowners and auto insurance. She found us great rates without sacrificing our coverage needs. Michele is always there to answer questions or take care of something that comes up.

Was very helpful in  getting a lower rate for me .
Thanks

Michele was great and helped me tremendously with my policy and helped me get the best possible price. Thanks again Michele!

Erica, we are so glad that you enjoyed your experience. Thank you for your business!

Michele is extremely personable and professional. She shopped around for new rates for me and was about to save me around $20/month!
She doesn’t push any specific company only what is best for you!
I was with another agent prior but when Michelle followed up with me the second time I knew that she was on top of her game and would be the best agent for me.
I made the switch from another provider for both auto and renters insurance and she made it quick and seamless, everything was transferred and signed in less than an hour!

Hi, Christine! Thank you so much for taking the time to leave us this amazing review.

Michel was very helpful. she took the time to over my policy and see where I can be saving money and helped me make the necessary changes.

Gannon, thank you for your review. We appreciate your business!

Michele was extremely helpful and was able to save me so much on my insurance!

Jose Torres, we are so glad that you enjoyed your experience. Thank you for your business!

Michele has been tremendous she is always going above and beyond expectations I recommend anyone who wants an agent who is always there when in need give her a call

Hi, Spyro! Thank you so much for taking the time to leave us this amazing review.

Michele Metzger, our Liberty Mutual Agent, is the most positive, responsive, and knowledgeable professional we have ever engaged. Michele always followed through on all of her commitments early on a time-sensitive transaction she partnered with us on. Her can-do attitude and willingness to be a trusted adviser sets her apart from other agents that just show up. Michele is all-in and we don’t take for granted that she is on our side!

She's amazing helped me save money and get a lower rate.

Derek, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Michele was very patient and responsive through the whole process. I asked her multiple questions and she was happy to answer them to make sure I understood the whole way. I will definitely recommend her to anyone that needs help obtaining a policy.

Thank you for the 5 stars, Brenda Lazarou!

Mollie, we are so glad that you enjoyed your experience. Thank you for your business!

Super helpful informational and attentive! Found the best deal for me and made my challenging situation easier than ever! highly recommend Michele to anyone!!

We are so glad that you enjoyed your experience. Thank you for your business!

I've been using Liberty Mutual for years, Michele helped me get my new policy for 2021-2022 setup and add renters insurance.  She made the process quick and easy!

Red Hular, we are so glad that you enjoyed your experience. Thank you for your business!

Michele was helpful. She made it easy for me to understand the rates and policies which help me pick the best for our needs. She was able to answer all my inquiries, very professional. I would higly recommend her service to anyone.

Michelle, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Michele was extremely helpful with setting up house insurance on our first home. She was very informative and relaxed making the process feel friendly then stressful. Michele even set up my husband and I with life insurance at a rate we can afford! She even was there after we had to get a tow with our questions on having it covered a month later! I highly recommend Michele to anyone needing any insurance first time or not.

Michele was absolutely great to work with. She helped me get better coverage and a better price on my home and auto insurance! Highly recommend.

Michele was extremely helpful and quick to respond to all of my inquiries.

Hi, Anton Pasquill! Thank you so much for taking the time to leave us this amazing review.

Michelle was sharp, attentive, and helpful. It was a pleasure to work with her.

Jennifer Betzinger, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Michelle saved me so much money! She also was very helpful with my Home, Auto and Life insurance questions.

Michele Metzger

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