New York

Pennsylvania

At the Liberty Mutual office in Binghamton, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Binghamton office is located on Plaza Drive next to Campus Plaza. Close to Time Warner. For more than 70 years we have been proud to serve the Binghamton area including upstate New York and northern Pennsylvania. Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Binghamton, NY

Hi Abigale, thank you for taking the time to leave us a review.

Cindy Baxter truly cares about her customers. She responds very quickly and always does her best to find the best rates that will work for me. Highly recommend having Cindy as an agent!

Hi Brenna, thank you for taking the time to leave us a review. We really appreciate the time you took to write such a detailed review!

Cindy Baxter is the best insurance agent. She is professional, knowledgeable and attentive.  She truly cares for her customers and their needs.  She has always gone above and beyond for us.

Hi, Damon! Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Cindy baxter is the best agent she keeps me up to date on my savings on my policy’s and anytime I have questions she’s easy to get ahold of I’ve been using her for years and never once had any issues if you’re looking for a great agent contact her

Tim at the Vestal office was so helpful. He was able to get me the best price and appropriate coverage for my needs.  I was shopping for insurance and he saved me a bunch of time and phone calls by checking everywhere for me.  Very friendly too. 5 stars. Would recommend.

Hi Jenn Brotzman, thanks for your kind words.

Fast and easy to obtain insurance online. Policy prices won't empty your wallet either!

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

Four of us went for dinner. Each of us had a complaint. Either the food was not chewable, or it was incorrectly delivered. We received coupons for $ off or dinner for 2 as appeasement. Waitress was superb, so I gave them 2 stars.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

The worst insurance anyone could go with one of there customers hit my car and I’m still waiting for my check to come in I have to deal with Keith Schwartz, And he’s soo slow and the worst anyone with liberty mutal leave my brother is leaving there agent as well. 👎👎👎👎👎👎👎👎👎👎👎👎👎

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

Was closed do to covid no lights no not and no one could tell me anything

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Thank you, Jesse Appell-DeBrock. We set high standards for ourselves, and we are sorry to hear this was not met in your interaction.

How they are still shut down and still “by appointment only” is BEYOND me. Anytime I call they don’t answer. How am I supposed to schedule an appointment if they don’t even answer? It’s a total joke.

My insurance agent is not a bird he's a good guy contact me after I thought something was Haywire hey call me right back tell me what I need to do and it was good to go he's a great agent I would go with them again

Saved a ton of money on my renters insurance and got better coverage

Nightmare to deal with. Company is being used to steal identitys with false car  insurance policies . Which they then try to bill you for!
Google liberty mutual scam it comes up!

Thank you for the 5 stars, Cynthia “Cindy” Melanson!

Thank you for the 5 stars, Danny Hernandez!

Thank you for the 5 stars, Quiniece Perry!

I think it better then Geico. And the General. They really do help and understand you.

Thank you for the 5 stars, Talialynn Siano!

Agent for Liberty Mutual. Worst customer service I have every seen in my 40+ years of dealing with insurance agents/companies. My agent has NEVER returned one of my several calls in 3 years now.  They absolutely do not deserve 1 star!!!!!

Liberty ins . In vestal is the worst ins
Co. to deal with worst customer service I have ever had. I would rather have a young kid at Mickey does or burger king treat me bad.

Horrible ive lost almost all my things in home theft there taking a long time for reemburstment  not curious at all I got forced out my home and there is no understanding I will never get insurance from them again after this

If you want an insurance company that doesn't pay out when they should and are rude and disrespectful this would be the one!!

This company not only claims to have local offices ( they do not ) But they are trying to scam me out of $174.62. Claiming I never called and cancelled my motorcycle insurance with them, when in fact I did. This company has locations all over the U.S, but the local agent never answers phone. So calls are transferred outside of NY state, never knowing who I will talk to. Liberty Mutual claims they have no record of my calls to cancel. They have no record because they transfer outside of NY state! This company is a scam and I will not pay them a single cent more. I've gone with Erie Insurance for my business and personal coverage.

Great service.  I have never had a problem with these guys and they have helped me out more than once.

We had Liberty Mutual for years, my husband signed up with them to automatically take payment out of his check.  Sadly we were nieve and didn’t realize we were overpaying for YEARS!  For just the two of us, two vehicles, they were charging us over $5,000 a year.  We tried asking for a reduced rate since we were with them well over 5 years with NO accidents or tickets.  They would not budge.  We found another insurance company for a fraction of the price we were paying, added a third vehicle and also our two boys and STILL better rates than Liberty Mutual.  I say, if you want to throw your money down the drain, than you’ve found your insurance company with Liberty Mutual.  This company is a total rip off!!

Horrible, never ever will get insurance through these crooks again!!!!!!

I work with insurance companies on a daily basis.. This is probably the worst company you can go with.

I have had multiple cars insured by Liberty for years.  The only reason I am with them is the rate I get.  They have the worst customer service I have ever experienced.  I transfer vehicles in and out every year due to going to Florida for the winter.  I have Gecko in Fl and they never screw it up.   EVERY time I change anything Liberty screws it up.  Their customer service representatives are very badly trained and many times I have had to argue with them as to NYS rules as far as turning in plates and canceling the insurance.  I just called the other day and screened at them for all the screw ups again.  Today I received a notice from NYS that I do not have insurance on one of my cars because they cancelled it on the same day I added it, how ridiculous.  Not to mention we had some damage to a car from a deer a few years back and there adjuster low balled us for the damage.  I had 2 other estimates showing $800 more in damage and they still refused to pay it out.  I have decided to put more effort in to finding a new company with competitive rates and finally be done with them forever.

Pleasant people, but screwed up my insurance resulting in a registration suspension.  And they won't fix it.  NEVER again

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CT, MA, ME, NH, NY, RI and VT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Northeast Region Virtual Agents

I’m so grateful for your kind words, Gianna. Thanks for sharing your review with us and the community.

Best insurance agent around, helps gets the best rates for what I need personally and always available to answer questions when I have them! Highly recommend.

Hi, Danielle! Thank you so much for taking the time to leave us this amazing review.

He has given me QUICK and THUROUGH answers to all my insurance needs and giving me the best deal ever. Thanks Jim ❤️❤️

Thank you, Abigale. This review made our day!

Great customer service! Always available and looking for the best for his customers!

Morgan Hollenbeck, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

James has been a life saver the last few years for us!! When I say we keep him busy, I mean it, and he’s never once complained. I can’t tell you the last time I’ve had to personally talk to an insurance company, James handles everything for us, while constantly trying to save us money. We’ve never had any problems, he’s super patient and always honest. It doesn’t matter the time or the day, if I call, he answers and is always quick to work! We’re so appreciative of everything he’s done for us! Hands down, the best you could ask for.

Lauren, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

James saved me over $500 a year! Not only did I save money, but I ended up with more coverage on my new policies. The process was quick and easy. James answered any questions I had and found the answers immediately for anything he didn’t! Highly recommend having him run your current policy and see what you could be saving!

Hi, Bianca! Thank you so much for taking the time to leave us this amazing review.

James was so great with all of my questions and even helped save me money while adding more protection for me! Highly recommend working with James!

I’m so grateful for your kind words, Jackie. Thanks for sharing your review with us and the community.

James does an amazing job. He is very personable. He takes his time and looks into everything to get you the best rates. I highly recommend him!

Hi, Maricia! Thank you so much for taking the time to leave us this amazing review.

Helped my husband and I get a great insurance rate for mine and my step son's vehicles! Extremely friendly, easy to work with, and highly recommend to anyone who is looking to save money.

Very professional,  great service. Highly recommend 

Hi, Kathys Biz! Thank you so much for taking the time to leave us this amazing review.

James is very helpful. He is definitely on your side when it comes to saving money and looking for the best bang for your buck. He responds promptly and makes the transition from one agency to another smooth and effortless.

Great agent to work with he is very nice and always willing to help in anyway he can.🙂

Susan, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

James contacted me...I didn't have to go to him.  He was offering to save me money.  I couldn't believe it.  He has followed through, answered calls, and I feel good about having an actual "agent" again.  Thank you.!

Shauna Maurouard, we are so glad that you enjoyed your experience. Thank you for your business!

Gianna, thank you for your review. We appreciate your business!

Very kind and gets back to you immediately. Personalized insurance for your exact needs, all you need to do is let them know! Highly recommend

Thank you for the 5 stars, Tracey Austin!

Kendra Light, we are so glad that you enjoyed your experience. Thank you for your business!

James is excellent. He works with you to get that you want. I needed to lower the cost of my car insurance and he did just that. I also wanted to have a high coverage homeowners insurance and we got about $80,000 more in coverage for only a few more dollars a month! Completely recommend!

Hi, Kim! Thank you so much for taking the time to leave us this amazing review.

I've been with James for a few years now and have never had someone so personal and professional at the same time.
He is very compassionate and listens to what I need or don't need.
He always has my best interest at heart and that makes him sit above the rest!  He's not in it for just a paycheck!  He really cares!!

Jocelyn, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

James was the best agent. He lowered my monthly costs on my mortgage & car insurance. I definitely recommend him!

James Harder

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