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At the Liberty Mutual office in Yorktown Heights, trained local agents can help you find the coverage you need, and the discounts you deserve. The office is Located in the same building as Yorktown Height's Mercy College campus off Strang Blvd. Left off of route 202 between the Taconic State Parkway and FDR Park. Our office proudly serves from Yonkers to just south of Albany including White Plains, Yonkers, Mt Kisco, Peekskill, Mahopac, Carmel, Brewster, Pawling, Patterson, Somers, Westchester/Putnam/Dutchess/Ulster Counties. Poughkeepsie, Fishkill, Wappingers Falls.... Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Our representatives actively participate in many local Chambers of Commerce.</li>
<li>Working closely with the Alumni of Dutchess Community College, Mount Saint Mary College, and SUNY New Paltz.</li>
<li>Recognizing firefighters for their diligence and self-sacrificing labor with the Firemark Award.</li>
<li>Co-sponsoring various educational programs on fire safety and defensive driver training.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Yorktown Heights, NY

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

I would of gave 5 stars. But the pre-selected Insurance agent (Adriana Rincon) at Liberty Mutual was a complete Jerk/nuance!! She never answered her phone for Claim #050578031. The few times she did answer her phone I told her I wanted the portal to show Acura of Westchester. It still says Danielle's Auto body under damge review (which is wrong)! This is why the check got sent to the wrong address and delayed my car pick up. Adriana Rincon told  me I had a Lien on a car that is paid off; so I couldn't get the money sent to my bank account to pay the Acura dealership.  A lien is a right against property or a legal claim, according to the balance. So she told me I had to contact the DMV first which is not necessary. The car is paid in full!!!  My only saving grace was speaking with Jose; at the first desk of Acura of Westchester. He was calm,  answered all my questions, and made my difficult process smooth. I'm thankful to Acura of Westchester in Larchmont for Jose

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

really hate to say but everytime i call it is  a complete horror show every office -takes 30 minutes every time need to change date, add middle intitial, etc.Probably their computer system but it happens EVERY SINGLE TIME. Had 2 items to correct but after the 1st one i had to pull the plug. Actual on with them now still going at 15 minutes and counting just to make small change-now have to do everything from begining-makes NO sense-no other insurance co does this-now 20 minutes-please chop off my finger instead

I’m so grateful for your kind words, jeffrey weiser. Thanks for sharing your review with us and the community.

Am trying to speak with a human at Liberty Mutual to cancel a policy and can not get a human being.  I am on the phone waiting to speak with an agent and it is taking very, very long. The website does not clearly give me the option to cancel...so I give Liberty just one star.

CUSTOMER SERVICE SUCKS , AGENTS DO NOTHING BUT TRANSFER YOU TO CUSTOMER SERVICE WHO DON'T KNOW ANYTHING AND THEY NEVER GET INFO RIGHT.

Thank you for the 5 stars, Heidi Seymour!

The customer seevice rep was amazing thwy answered all my questions

Great office locations and professional staff  !

Very bad business practice, will not recommend them to a dead person

They overcharge by almost 4X over any other insurance company
You can cancel their insurance and go to any other company and enjoy tremendous savings.
I was told by someone at this office that the reason for the sky high rates is they need to recover costs of other areas such as California and Florida.
I will NEVER EVER give them another dime.
Do yourself a favor and check out other company prices.  These guys should close up shop.

My wife and I got a new car 8 days ago and chose Liberty Mutual. The website was easy to navigate and the customer service was superb! The agents were extremely patient and kind, while being professional and helpful. After reviewing our coverage and getting to the final step in the online process, I was presented with three payment options: The first being a monthly premium which had no additional discounts; the second which offered a $136 discount but required an initial payment of half of the discounted rate followed by a second payment six months from the initial payment for the remaining half; and the third option which granted a $138 discount if you pay all of the premium initially. I selected the second payment option because of the $136 discount that would help my wife and I.
After logging in to my account shortly after paying *half of the year's premium*, the website generates a new value as my yearly premium which is $400 more than what I initially saw *and paid for.* The following day, this yearly total amount due lowered by $200, for no apparent reason -- another system discrepancy. When I called the company, several people agreed that my payment points to me having selected the second option -- pay *half* now, and *half* later -- but, "due to [their] system reading an error," it decided to switch me to the monthly repayment option after that, which not only took off my discount, but gave an entirely different value.
Certainly, by reviewing my initial payment, the representatives saw that I paid half (and if you multiply that half by 2, that is -- and was -- the value that I saw and paid half of); however, "because that premium value that *[I was] claiming* to have seen was never logged in [their] system, there's nothing [they can] do for [me],"  except recommend that I issue a refund and reapply for their car insurance, which rates are subject to daily change.
When their system changed my rate the second time, there was a discrepancy of $216 from what I first confirmed *and paid for* -- it is on my bank statement and is on your file, clearly seen; yet, in all the departments I was transferred to, for each of my 45 minute phone calls (calls where an operator picked up for me this first time, with no waiting), no one was willing to remedy $216 for my wife and I. Well, after spending 15-minutes on *another insurance agency,* making sure to match our Liberty Mutual coverages, we saved at least $1100 when we compared yearly premiums. The one mistake helped greatly for us and our car insurance.

Great place to work, and one of the best place for your insurance needs

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At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CT, MA, ME, NH, NY, RI and VT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Justin Brady, LUTCF

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Justin Brady, LUTCF

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