The Pacesetter programs recognizes Sales Representatives, in their first 4 years on the job, who perform over-and-above the expectations of the sale of Personal Insurance policies.

Pacesetter

North Carolina

South Carolina

At the Liberty Mutual office in Charlotte, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Charlotte office is located in Ballantyne Corporate Park. For more than 40 years our office has proudly served North Carolina and South Carolina.Causes close to our heartsOur representatives participate in a number of community activities including:<ul><li>Providing educational seminars to many local businesses and organizations to increase community understanding of insurance products.</li><li>Hosting child identification and Bicycle safety events.</li><li>Volunteering with local organizations through our Serve with Liberty program</li><li>Sponsoring various community events</li></ul>Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Charlotte, NC

Thank you! We look forward to helping you again in the future.

Lisa McGee was an amazing help! She even went above and beyond when she could! Great agent!

Hi Somone, thanks for your kind words. We look forward to helping you for years to come.

I had the best experience with Lisa! She was able to get me an affordable quote with me being such a young driver and her customer service was exceptional!I would definitely recommend her to my friends and family or just anybody in general!

Hi Derek McGee, Thank you for taking the time to leave us a review.

I got my life insurance via this office, and I could not be any happier!! Now I have cash value building in my whole life policy. Super friendly and helpful staff, and I highly recommend.

Hi ROMA CUSTOMER, thanks for your kind words.

It's been a great experience having Agent like Jean from that office to work on my insurance need. I didn't have to pay any broker fee like I used to dealing with other office in the pass.

Hi Caleb Innocent, the local sales agents in this office thank you for your positive review!

The best insurance agent and customer service in Charlotte North Carolina

Thank you Phillip, the local sales agents in this office thank you for your positive review! If you have friends who need insurance, please send them to this oustanding team!

My experience with Justin was outstanding. He went above and beyond with finding me affordable insurance and working during my available hours. I can definitely see myself being a lifelong customer with him.

Hi Matthew, the local sales agents in this office thank you for your positive review! We look forward to helping you again in the future.

They’ve never kept me waiting on the phone for more than 3 minutes. They explain everything thoroughly, and simply. The insurance is very affordable and I feel like they have my back.

Hi Calandra Rowland, our local sales agents were blown away by your positive experience Your review means a lot to us and lets us know I’m on the right track!

Justin is amazing no matter what questions I had he would answer.. He worked non st to find the best rate for my daughter .

Thank you for leaving Alma such a great compliment! We look forward to helping you again in the future.

Alma Martinez is such a great insurance agent I took her card called her she was very professional but what was perfect for me was her speed to have a quote ready for me in no longer then 15 minutes may be even less but I recommend her to all my family and friend’s she really helped us big time thanks Alma

Amazing and quick service for insurance I love Alma 💕💕

Wow! Thank you. This review made my day. I’m thrilled that you are satisfied with our services and look forward to helping you again.

I spoke to a Woman Name Alma. She was amazing gave me a quote and I couldn’t be more satisfied with the amount of money I was saving. I jumped right in. I also told her to look at all my policies and see if she can get me a lower rate. She worked with me and made things happen. I couldn’t be happier with her service. Overall I’ll give her more than 5 starts if I can. Highly recommend.

Thank you Mesha! We look forward to helping you again in the future.

Insurance agent is knowledgeable, handles things in a timely manner, and quick to respond.

Thank you Carol! I look forward to helping you again in the future.

Jennifer was very friendly and professional in getting me insurance. Outstanding customer service

Hi Cindy Weldon, thank you for taking the time to leave our local sales agents such a great compliment.

They are friendly and they was very nice to me. They  got me the quote I needed.I give them 5 stars.

Hi Sean Turner, Thank you for taking the time to leave us a review.

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

Seems like they're double charging me the app doesn't update sometimes and my price went up with no accidents at renewal. I made a payment and it still saying it's past due

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

Hate it been trying to get my money for where I paid my insurance ahead money and my towing bill since November 2 2021 and now it's January 20, 2022 no money yet

We’d like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out!

Was shopping for lower insurance and the agent was very helpful but was not my final decision. I  don't work so the husband made the decision to wait.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Talked to a guy by the name of "warren" I believe? He was real cordial and professional  with me he took his time did everything he could. The man really does he's job and I appreciate his service he completely  understood what I was saying and never gave me an attitude  not once

Edward Crosby, thank you for your review. We’re so sorry that your experience did not match your expectations.

This office is a call center. You can't get anything done here. Waste of my time driving out there.

Philip Knauff (FLUP), thank you for your review. We’re so sorry that your experience did not match your expectations.

BangiT EnterTainmenT, thank you for your review. We’re so sorry that your experience did not match your expectations.

They need to do better
Charged me two months after I cancelled
Didn’t want to give them one star

Thank you for the 5 stars, PAMELA ELLERBEE!

James Dean, thank you for letting us know about this. Your feedback helps us get better

Thank you for the 5 stars, Jennifer Benton!

Thank you for the 5 stars, jessica hildebrant!

david hoffman, thank you for your review. We’re so sorry that your experience did not match your expectations.

I wouldn't suggest to a dog for a walk with a leash.

Thank you, Chiquita Marsh. This review made our day!

Thank you for the 5 stars, Knight_of_Dorn!

Nick Wyatt, thank you for your review. We’re so sorry that your experience did not match your expectations.

They hiked my auto and home every year and had no claims minus a speeding ticket 3 years ago and when I went to cancel cause I found a much better deal they made me pay the rest of my auto policy. I highly suggest you find another insurance company.

Thank you for the 5 stars, Kelly McLaughlin!

Thank you for the 5 stars, Alejandro A Lopez R!

Anitra Anderson, thank you for your review. We’re so sorry that your experience did not match your expectations.

Liberty Mutual is a scam. They take forever to contact you on your claims. Then once they do they give you the run around without clearly explaining things with you. They make their own decisions about things without confining with you. They will do what ever to not pay. When dealing with them PLEASE get a lawyer first before you talk or do anything...

Liz McRoberts, thank you for your review. We’re so sorry that your experience did not match your expectations.

Stay away! Terrible company - will be taking my business elsewhere. Company isn’t here to insure you but to simply find a way not to cover what your paying them to cover.

Carolyn Davis, thank you for letting us know about this. Your feedback helps us get better

I've been given the run around for a week now and still holding to speak to someone about my life insurance

Hermetic Adept, thank you for your review. We’re so sorry that your experience did not match your expectations.

First agent gave bad information wasted too much time at DMV of NC for a wasted trip there.. Next agent gave the correct information.

Mr.D was helpful and made my transition  effortless thank you for your patience in answering all my questions

George Sellers, thank you for your review. We’re so sorry that your experience did not match your expectations.

Thank you for the 5 stars, Steve Thompson!

I got really nice service at that location even though it was not easy to find. Best offer for international students!

Thank you for the 5 stars, Jennifer Falls!

Thank you for the 5 stars, Sharon Sellars!

Lakishia Simmons, thank you for your review. We’re so sorry that your experience did not match your expectations.

brad Kendrick, thank you for letting us know about this. Your feedback helps us get better

Highly dissatisfied and feel completed insured due to the fact that I have a full coverage policy through liberty mutual and no one informed me that a full coverage policy doesn't include rental car support. So I had an incident with a deer yesterday. My vechile is in the shop, and I have no way to an from work. Now they did set up a reservation with the rental car company and gave me a discount on the price which was close to $400 out of pocket that I should not have to pay especially when I pay for full coverage. So I call back and ask is there something else that can be don't because nothing is working for me at this point. The agent tells me that there is nothing they can do, and here I am stuck with no ride to work and no way to get my daughter. Thanks liberty mutual for leaving me hanging. Its not my fault no one agent notified me that I need to add rental car to a dull coverage policy....smh

Brooke Branch, thank you for your review. We’re so sorry that your experience did not match your expectations.

Dont ever do business with them!! Scammers! MY HVAC was hit by lightning which is covered under my home insurance policy however Matt with Liberty sent out "their" HVAC investigators who told us that it was struck by lightning as well. Matt called and said it could be repaired and that if repairing it did not fix it to call them back. Whats the point in having insurance if you cant use it!!! Will never do business with them again! Matt was unprofessional and very rude.

reaper 3016, thank you for your review. We’re so sorry that your experience did not match your expectations.

A Rs1 is critical to driving in NC, liberty mutual seems to think it's not a problem when they don't do their job. Since moving to NC I have never experienced this issue and I've had 2 other insurance companies besides liberty. It gets better. Over the phone they think it's a great idea to make their customers wait 48 hours to speak with a manager. So when the manger calls you while you're at work and you miss it you get to wait another 48 hours to get a voice mail from a manager. If that's not some of the worst customer service I've ever witnessed in my life. Her name was Kaitlin Verady and she gets zero stars for attempting to play phone tag with a customer that has no intention of playing any games. Games are for kids as are tricks. Silly rabbit I think not. ZERO STARS

Rosalyn Renderos, thank you for letting us know about this. Your feedback helps us get better

The worst customer service ever
Sent refund check to wrong address after verifying new address over 10 times
I called after 7 days to see where my check was and then they said they sent to old address

Like did I not call you prior to sending my check to confirm new address

They suck , they won't get my business again
Train your staff

Jonathan Boyd, we always aim to deliver a great experience. Thanks for taking the time to bring this to our attention.

3 months only 1 actual contact with case manager. Say they never recieve paperwork but have multiple signatures from certified mail showing someone there signed for it. Mixed information given countlessly. Say they have no info regarding my doctor and then call my doctor. Voicemails will say will call back in 24 hours and in 3 months and countless calls on our end only been reached out to twice. Supervisors will say can only give general info and will refer back to case manager who has calls set up to go directly to voicemail and then will not call you back within a reasonable time frame (2 weeks later saying she hasnt heard from you.)

Cynthia Rostad, thank you for your review. We’re so sorry that your experience did not match your expectations.

Ricardo Hernandez, thank you for letting us know about this. Your feedback helps us get better

Takes forever to get a response from them, first time trying to see how to do a claim. Very rude case manager, could be more polite explaining how a claim process starts instead of being mean.

Lisa Privatename, thank you for your review. We appreciate your business!

Went here for an[PT] interview and the process isn't too bad. They give a tour for about 30min to an hr after the interview; not sure if this is a test or what but I advise you to ask questions. Their insurance is pretty good as well.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in AL, AR, FL, GA, NC, SC and TN. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Southeast Region Virtual Agents

Lachia C., we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

I have never met her in person but was referred to her by my former employer. She is absolutely the best agent. She is always attentive to my needs and I will continue to utilize her services. I highly recommend her and the services she provides.

Thank you for your review. We appreciate your business!

Kara was extremely helpful explaining different options available. She was able to respond to all my questions. I was very pleased that she stressed how important it was to tailor any plan to my budget needs. Kara was thorough & professional.

Thank you for the 5 star review! We appreciate you!

Kara is fantastic to work with with!  She is so knowledgeable and responsive when it comes to any of mine or my clients' insurance needs.
As a real estate agent, I feel confident referring Kara Gelnett and Liberty Mutual to help any of our clients get the best insurance policies for their properties.

Kara Gelnett

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1-704-496-5962

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Kara Gelnett

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