The Liberty Leaders Club recognizes and honors the top 12% of outstanding performance in the sale of Personal Lines policies.

Liberty Leaders

The Pacesetter programs recognizes Sales Representatives, in their first 4 years on the job, who perform over-and-above the expectations of the sale of Personal Insurance policies.

Pacesetter

Pacesetter Plus

North Carolina

At the Liberty Mutual office in Raleigh, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Raleigh office is located in the Arena Centre on Sunday Drive. Central location with easy access to I-40, the I-440 Beltline, I-540, Research Triangle Park, RDU International Airport, Cary and Downtown Raleigh. For more than 40 years our office has proudly been serving the Triangle area. Causes close to our heartsOur representatives participate in a number of community activities including: <ul><li>Partnering with universities such as University of North Carolina Chapel Hill, Meredith College and East Carolina University to provide savings for alumni.</li><li>Providing educational seminars to many local businesses and organizations to increase community understanding of insurance products.</li><li>Supporting non-profit organizations such as Ronald McDonald House and Habitat for Humanity</li></ul> ﻿Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Raleigh, NC

We appreciate you recommending our consultation services and we're happy to hear that you had a wonderful customer experience.

The agent was very friendly and explained.  Was a great experience highly recommend

Hi Dorisa, thanks for your kind words. We look forward to helping you again in the future.

My agent Morgan is the best! I have never been treated so well by a company or agent! Do not hesitate to ask them for a quote! I’m so glad I did!

I understand your frustration. We pride ourselves in providing the best experience and service to our customers. I was able to research your policy and it was actually not sold through this local sales office. If you'd like to review your policy, please call at 844-349-8391.

Liberty Mutal is full of it. I contacted them in mid September about starting a new policy in October when my current one ends did a quote everything. For the rest of Sept  until I paid my down payment on September 30 for my policy to start on Oct 08 I got emails phone calls and texts about the quote I had waiting. On 0ct 15th I get a letter dated for Oct 07 stating they are removing all phyicial damages covered. I financed my car so technically I do not have the coverage I need now for a car I am still paying on. But all those emails and calls I got bout the quote I had not once did any one contact prior to my policy starting to inform me of this why basically I would have had the opportunity to take my business elsewhere and obtain a refund on my down payment they purposely waited until my policy was in effect. Trolls ?

Wow, we were blown away by your positive words. We really appreciate the time you took to write such a detailed review! Thank you!

Brianna Postlethwait is an excellent agent/sales representative. I have been working with her for 2 years and have received superb support and direction from her on our homeowners policy and an auto policy. She has made the purchase and renewal of our North Carolina insurance needs very easy.

Hi Fernando Salazar, Thank you for taking the time to leave us a review.

Very helpful and knowledgeable. My agent was Cynthia and she helped me get the policy I needed ASAP.

Hi Eusebio Ramos, thank you for taking the time to leave our local sales agents such a great compliment.

Great rates and top notch service! Plus they were able to save me even more money by moving my auto insurance to another company. Highly recommend!!

Kelly Goode is one of the most customer-centric agents I've ever worked with! She provides information which helps YOU can make an informed decision.

Hi Mike, thanks for your kind words.  Look forward to help you or your friends and family in the future.

I’m not a fan of insurance but as a result of my agent, I couldn’t be more thankful. Highly recommended!!

Hi Karen, thank you for taking the time to leave our local sales agents such a great compliment.

I have worked soley with Kelly Goode with Liberty Mutual for almost 20 years.  She is the consummate professional and an expert in her field. I trust her!

Thank you Gene!  We are so glad you had a good experience.

I had a fantastic experience with my agent who was new to the company. I already had an auto policy and she was able to further explain the coverages.

Thank you Danielle for such kind words.  Please don't hesitate to contact us for all your insurance needs.

Liberty Mutual has been amazing thanks to my agent Morgan Cable. Life insurance was most important for me as my daughter is going to be attending college soon. I wanna make sure she's covered regardless of anything. My experience was amazing!!!!!

Hi Midge, Thank you for taking the time to leave us a review. We look forward to helping you again in the future.

Cam was amazing and so professional and helpful! Overall, great experience.

Thank you Jason!  We appreciate your business and look for to helping you for years to come!

I’ve been doing business with Bob Messig for several years now. I’m a big believer in personalized service and he always rises to the occasion. Highly recommend

Hi Halei, Thank you for taking the time to leave us a review. If you have friends who need insurance, please send them to this oustanding team!

Bob Messig is a wonderful agent! Very helpful with any questions you may have. Would highly recommend giving him a call!

Thank you so much Leysla!  I appreciate your business.

Joana was great, helped me get the best coverage and rates. I am so happy with the service!

Thank you Carla!  This review made my day.  Please don't hesitate to reach out anytime.

It was such a pleasure speaking with Cameran Lewis with the Bunn Team!!
She is very knowledgeable and went above and beyond to snag the best coverage while keeping the cost down!
I will be sending my referrals your way!
Thanks again!!

Hi Siegfried Tiegs, thank you for taking the time to leave Libby and our local sales agents such a great compliment.

I value how dedicated Libby Woolcock is to the team.  She is dedicated and cares about her clients and goes above and beyond to provide excellent customer service. I could not recommend more.

Hi Whitaker, thank you for taking the time to leave our local sales agents such a great compliment. We appreciate you recommending us to your clients.

This office has delivered the best service to the residents I recommend to them for renter's insurance. Cameran, as well as Michael, have shown they can get residents the lowest prices for insurance. I don't recommend anyone other than Cameran and her team!

Thank you for such an amazing review!  I'm so glad I could find you coverage to fit your needs.  If you have any friends or family, please send them my way.

My agent, Brianna Postlethwait , is the BEST! She's professional and a pleasure to deal with. Always has the answers for me and is quick to respond to my emails and phone calls. I definitely recommend Brianna Postlethwait!! She’s been awesome at finding the best coverage for me! Even after I changed my address she changed the insurance immediately, she helped to find me coverage that is affordable! Glad I listened to the recommendation that was given to me!

Thank you Johnny for leaving Bob and us such a great review!  Please contact us anytime you need help with insurance.

I've been impressed with their knowledge, responsiveness and understanding of somewhat unusual circumstances. Robert (Bob) Messig has been unusually helpful!

Hi Shirley, Melissa and our local sales agents were blown away by your positive experience. We look forward to helping you again in the future.

Melissa Kiner gives outstanding and responsive service and always looks for ways to save us money as well as make sure we are well protected with adequate coverage for auto, home and life.

Hi Giovanna, thanks for your kind words.  Joana and our team look forward to helping you again in the future!

Joana was super helpful. She went into details of what will be covered in my policy. She also speaks Spanish which is very helpful for me. Thank you Joana!

Hi Jeniffer, thank you for taking the time to leave Joana and our local sales agents such a great compliment. We look forward to helping you again in the future.

The staff at Comparion Insurance were very pleasant, I spoke with Joana Alvarez and she helped me find the right coverage for my home insurance.

Hi McKenna, thank you for taking the time to leave our local sales agents such a great compliment. We look forward to helping you again in the future.

I am happy to have an agent that makes sure I am covered correctly!  Erika at Comparion Insurance went over all my coverages with me and made sure I had everything I needed!  I ended up getting better coverage for a better price.  Much appreciated!

Thank you Demetra! We look forward to helping you again in the future.

Erika at Comparion Insurance was very helpful!!  She shopped many companies to find the best rate for me and my budget.

Comparion is fantastic!  Not only do the agents answer your coverage questions, but they help you find the best price for the best coverage by shopping through multiple companies all at the same time to save you time and money!

Wow! Thank you. This review made my day. We look forward to helping you again in the future.

I had a great experience with this office when shopping around for car insurance, Joana was very helpful and knowledgeable. I would recommend this company to my family and friends.

Hi Dean McBrayer, Thank you for taking the time to leave us a review. I’m thrilled that you are satisfied with our services. We look forward to helping you again in the future.

I have worked with Melissa Kiner from the Raleigh office on both life and auto insurance needs. She has always been extremely professional, but personable.  Her insurance knowledge is first class.

Very friendly agents and easy to work with through the process for our life insurance!

Thank you Balloon Ladies! We look forward to helping you again in the future.

excellent experience ! I just bought a new home and had no idea about home insurance after speaking with an agent I felt relieved and they made the process a lot easier . Thank you

Hi Shelley, Brian and the local sales agents in this office thank you for your positive review! We look forward to helping you again in the future.

I have multiple plans open through this agency- life, home and jewelry coverage. Brian Sechrest is a thorough and honest agent who found me the best rate. I highly recommend working with them if you don’t want to have to overthink the process.

Hi Melissa Kiner, thank you for taking the time to leave our local sales agents such a great compliment.

Comparion Insurance Agency goes over and beyond to make sure that you have the right coverage that fits your needs and your budget. It is great to have local agents work for you.

Thank you for letting us know that you're frustrated. We strive hard to make every customer experience enjoyable and we’re sorry we didn't meet your expectations this time. Please accept our sincerest apologies.

I purchased a cashiers check and went to 1511 Sunday Drive. This location is not open.
I had a difficult time making the final payment of $139.80 to stop the renewal process on
This policy. Liberty had listed the younger family member as the primary Insurer. After 2 years
with Liberty , I realized they are not a good neighbor, they are not on your side, nor are they making sure your in good hands. They left me stranded last year June 2021on a rainy day.
The Agent responding in the Raleigh office shared his couldn’t care less comments after
Stating the Staff all are working remote from their homes. I  would not renew with Liberty
again.Totally inconsiderate company that seems not to address your needs when they arise.
Glad to get your business. Service options to resolve and take care of insurance needs lacking. Updated professional insurance cards at renewal have to be requested. Recommend
getting other options for roadside assistance.

Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.

I have been a customer for more than 20 years.  All I want is to get a quote.  It took forever to get a live body on the phone.  The quote was suppose to be emailed. I never received it.  I tried to go online in the chat room and what a fiasco again.  I have just given up.  Will cancel my insurance when it is up for renewal.

Hi Jo pinnock-brown, thanks for your kind words.

Very wonderful service. Staff handle my concerns promptly. Will recommend.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Great service ever!  Call them, ask for Bob Messig!  Highly Recommended!  🙂

Hi Jonze Williams, Thank you for taking the time to leave us a review.

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

HORRIBLE COMPANY!!!! Avoid AVOID to save yourself from troubles!

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

They were so patient and professional.  So yes  Mr. J I will take you up on the offer best offer.

Hi Gopi Krishna, Thank you for taking the time to leave us a review.

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

Horrible company!!  I told them to cancel my insurance and after calling them for 3 months pleading to cancel, they turned me over to a collection agency saying I owed them for those 3 months.  I finally just paid the bill to protect my credit.  Do not do business with any company or person that has anything to do with Liberty Mutual!!

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

the brakes went out in my car, I called for roadside assistance and the insurance was negotiating the tow fees with the service they picked while I'm waiting in the cold. at the end the tow service refused to come out after we waited for a long time.

So I have been a LM customer for almost 20 years. It was not until recently that the professionalism and communication that LM once held has since turned into me calling the NC Insurance Commission and filing complaints. The first incident was when my permitted driver son had a minor bump up with another car. The adjuster called and got my side of the story and my minor son side of the story. A few weeks later he turned 16. We added him to the policy and I had noticed they spelled his name wrong and the LM agent noticed that they added my son as a 16 yr old driver while he was still 15 and bypassed the Underwriters (aka Fraud) and stated that we failed to report him as a licensed driver. It took numerous phone calls, speaking with supervisors who promised they would fix the issue and that stated their claims agent made an error although he bypassed the Underwriters and lied to them. The agents supervisor said she saw no wrong doing. Fast forward weeks later and the issue was still not resolved because of their error early on. So we went from having a small increase to a huge increase because of this agents so-called mistake....aka FRAUD! which put a stoppage on our insurance and we finally got resolution when we got the NC Insurance Commission involved. It was amazing how quick LM called us back.

Now here we are almost 6 months later and we had a flood at our home. Reached out to LM to file a claim. They had the water mitigation people here within 2-3 days and that is where communication somewhat stops. The claims adjuster was the next contact we had after almost 4 weeks. Every call in would lead us to someone else. The adjuster Scott A. was pretty cool and very thorough with what was going on. That is where it stops though. LM recommended CAREMASTER who came with Scott. Still ZERO contact with LM about next steps. I had more calls from another company LM uses than I have my actual insurance company. Here we are almost 60 days later and I have spoken to one actual person from LM about what is going on. Everything is automated with the promise of callbacks and everything else. If you are looking for an insurance company this is not the place. Do yourself a favor and go another route. After this issue I will have another insurance carrier.

Please whatever minion from LM reads this.....dont leave the same lame comment as you have for everyone else.....which is "We’re so sorry that your experience did not match your expectations." It looks sad, pathetic, and just backs-up what everyone says about you.

Liberty mutual been pretty good to me lately.

William Schember, thank you for your review. We’re so sorry that your experience did not match your expectations.

Myla Pemberton, thank you for your review. We’re so sorry that your experience did not match your expectations.

They only listen to 1 side of a story & that’s their customer.how yall deny this claim when he intentionally hit my car

Thank you for the 5 stars, Myrtle Carmon!

Thank you for the 5 stars, Michael Corkery!

Jimmy Diaz, thank you for your review. We’re so sorry that your experience did not match your expectations.

Ok I was with State Farm a d I left them because Liberty told me that I can save more money and more coverage. So the fort month I payed 20 dollars less then State Farm the next I’m pay 20 dollars more the I was paying State Farm. They raised there price after they told me one price. I called them tree time and every time it goes up and less coverage. Going back to State Farm ! Liberty and Safeco are crooks !

Jordana Chadwick, thank you for your review. We’re so sorry that your experience did not match your expectations.

Thank you for the 5 stars, Richard Raphael!

Hans Brawner, thank you for your review. We’re so sorry that your experience did not match your expectations.

It's not about my expectations, it's about what you advertise and say you're going to do and then don't do it..!!!!

Artur Bullio, thank you for letting us know about this. Your feedback helps us get better

I had to cancel my auto insurance before the end of the contract - the second year of the contract. Not only I was not reimbursed for the remainder months but also had to pay a fee of $190!

wes evans, thank you for your review. We’re so sorry that your experience did not match your expectations.

Worst company ever. Signed up at $209 a month and thought that was a good rate. I didn’t try and hide anything when I signed up. I put down that my license had been suspended before. 2 months later they said they were dropping my coverage bc I didn’t disclose something on my record and also raised my rate to $445 a month without telling me. They just drafted it out my account and after they dropped my coverage they sent me another bill for $297. I refused to pay it bc I would be paying $960 for 2 months of insurance after signing up at $209 a month so they sent it to a collection agency and it started ruining my credit. DO NOT USE THEM.

Joanna Mularchik, we always aim to deliver a great experience. Thanks for taking the time to bring this to our attention.

Please note, if you are cancelling with Liberty Mutual you will be hit with significant fees. We cancelled to save a lot of money with another company and were hit with a cancellation fee of $297.19 for cancelling mid-term. We were not told about this fee when we cancelled, we were just told that our final bill would come to us for any remaining owed coverage. We were on an automatic draft monthly. We have been customers of Liberty Mutual for years and this policy is extremely disappointing.
When we asked about this policy, we were told to reference the Liberty Mutual Termination Provisions, which we have not been able to find in our paperwork nor online.

Carl Reichstein, thank you for your review. We’re so sorry that your experience did not match your expectations.

I’m so grateful for your kind words, Erica Jones. Thanks for sharing your review with us and the community.

Peter Laricos at Liberty Mutual IS AMAZING! Always helping me with whatever insurance needs I may have! CALL HIM TODAY!

Leslie, we always aim to deliver a great experience. Thanks for taking the time to bring this to our attention.

Not only did I update my new address with them 3 months after moving, I also called to cancel my daughters car from my policy.  Unbeknownst to me, they continued to charge me for almost 10 months with her still on my policy. Finally after calling to review this they still haven’t updated my “ new” address in their system and apologize for the overcharging and will apply it to my new premium for the year. I called in this past April to make a payment with another form of payment due to financial issues,covid, laid off, and couldn’t have them auto pay from my bank. Today, I get a message from them that my payment has been increased due to an address change!!! This has been now over 2 yrs and they are just now addressing this and somehow I’m supposed to pay for their incompetencies and negligence???? I couldn’t believe how poorly misrepresented I have been with this insurance company!

De DeBause, thank you for your review. We’re so sorry that your experience did not match your expectations.

No I’m not happy with this company. If I could rate them 0 it would be perfect. Been with them 5 yrs this time, and maybe 5-6 yrs the first time. I’m saving 800. a year moving to another company. Bye bye liberty!

Charles Forrest, thank you for your review. We’re so sorry that your experience did not match your expectations.

I had liberty mutual for over 15 years. I filed a home owner insurance claim for damages to property and they denied the claim. Premium not withstanding, insurance is only as good as their willingness to pay in the event of a loss. Liberty found a way not to pay. Amica insurance company declared they would cover in the same situation. Therefore, they will continue to receive my business.

Byron, thank you for letting us know about this. Your feedback helps us get better

Terrible customer service. First customer service rep. never called me back and second support person dropped my call after 30 mins. Third person blamed me :( oh, and they have TERRIBLE renewal rates. Avoid.

Lauren Mulkey, we always aim to deliver a great experience. Thanks for taking the time to bring this to our attention.

Raymond Jackson jr, we are so glad that you enjoyed your experience. Thank you for your business!

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in AL, AR, FL, GA, NC, SC and TN. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Southeast Region Virtual Agents

Hi Jackie, that's great to hear! If you have friends who need insurance, please send them my way.

Mr. Messig found the best deal for me in a few short hours! I highly recommend working with him if you’re interested in a new auto insurance policy!!

Hi Collyn, that's great to hear! I look forward to helping you again in the future.

Bob helped me find a great insurance policy just in time for my new vehicle with very short notice. Then helped me find policies for all my vehicles at a very affordable rate, saving me time and money! Greatly appreciated.

Hi Halei, that's great to hear! Please don't hesitate to contact me next time you want help with insurance.

Bob Messig is an amazing agent! He’s very helpful for any questions you may have. He really goes above & beyond to get the best deal for you. I would highly recommend giving him a call!

Ghafar Raza, we are so glad that you enjoyed your experience. Thank you for your business!

Thanks for sharing your review with us and the community.

Amazing service, several options and Robert is so knowledgeable, very professional and I appreciate his service. He uncovered my needs and more. I definitely recommend Robert.

Todd Meinheit, we are so glad that you enjoyed your experience. Thank you for your business!

Bob was a pleasure to work with and thoroughly knowledge and saved me money!

Lynn Barney, thank you for your review. We appreciate your business!

Informative and pleasant to work with.
Went extra mile finding me the best affordable auto and home insurance. Very pleased

Hi, Jennifer Limper! Thank you so much for taking the time to leave us this amazing review.

Friendly, knowledgeable and provides excellent customer service! Always a quick response to any of my questions. Very highly recommend!

Juanita F, thank you for your review. We appreciate your business!

Amazing service, great rates,another extremely satisfied customer. 

Eric H, we are so glad that you enjoyed your experience. Thank you for your business!

M Sharma, we are so glad that you enjoyed your experience. Thank you for your business!

I am so glad that I contacted Bob for our Auto and Home Insurance, he is so easy to work with and has the best interest of the customer in mind and wants to give the best service. I am definitely going to recommend Bob to my friends and anyone who is looking for Auto, Home and Life Insurance. Thank you Bob, it was great working with you!!

A.M , thank you for your review. We appreciate your business!

Hi, andrew kid752! Thank you so much for taking the time to leave us this amazing review.

Great guy to work with. I highly recommend Bob as your agent!

John Treat, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Knowledgeable, friendly and understands how to provide customer service! A true professional. I will be moving all of my insurance needs over to him.

Hi Jackson W, Thank you for taking the time to leave us a review.

Hi, Jennifer Stephens! Thank you so much for taking the time to leave us this amazing review.

I really like doing business with Bob! He is very responsive, professional and goes beyond to find affordable, good quality coverage!

Hi, zaher hassan! Thank you so much for taking the time to leave us this amazing review.

Bob is professional, great to work with. He is always ready to help and take care of his customers. I highly recommend him. I changed 3 insurance companies before a friend refer me to bob, and he got me the best quote and he was able to lower my payment and since then I am so happy working with him. Thank you Bob.

I’m so grateful for your kind words, Julia Budjan. Thanks for sharing your review with us and the community.

Robert Messig insurance svcs came up in my search for coverage years ago.  Since then, Bob has always been there for any need.  Even when I get my own self in trouble

Hi, monica traini! Thank you so much for taking the time to leave us this amazing review.

Bob is very professional and also easy to work with. He listens and does his best to make you happy w/ your insurance. I’d recommend him to anyone.

Hi, Anthony Suggs! Thank you so much for taking the time to leave us this amazing review.

Bob does an outstanding job providing excellent service and making sure I know my coverages and benefits!  Thanks Bob for all that you do!

Bowie van Ling, thank you for your review. We’re so sorry that your experience did not match your expectations.

Manipulative.  Answers to questions are different from one day to the next.  First time tried to work with him my policy was canceled without notice.  Sold me premium package saying that it was basic package next time we spoke.

Nithun, thank you for writing this awesome review! We value your feedback and will share this with our team!

Had a great experience working with Bob. Provided me with a auto insurance quote that was very reasonable. He is pretty easy to work with.

Thank you so much for this incredible review! We look forward to serving your insurance needs for years to come!

Mr. Messig is very knowledgeable about the insurance he provides. He is also very informative and helpful to any questions that I may have.  He has been our insurance agent for a long time.  We are confident that we are well covered with our policies through Liberty Mutual and our agent Mr. Bob Messig.  Thank you so much!

Robert Messig, LUTCF

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