Massachusetts

New York

New Jersey

Connecticut

Texas

Illinois

We have known Karen for almost a year and she has served as our insurance representative and advisor for most of that time. We have nothing but good things to say about her services and would recommend her to anybody in need of insurance policies!

She was great!! Patient,helpful and  polite

Sales Representative

Pennsylvania

Called to get auto insurance quotes. Nichole is very helpful. She answered all my questions and saved me a lot of money.
I highly recommend them.

She is the best! She knew exactly where I was coming from and made it a personal experience sharing stories from her life making me feel like I wasn’t alone. I highly recommend working with her!!

Had an amazing experience learning and getting insurance from Nichole such a great agent to go through offered me the best prices and lowest rates for my needs.. and gave me the time I needed 👍🏽

I can’t say enough about Nichole! She walked me through the entire process and I felt super supportive. Super professional and always available to answer my questions.

Nichole did a tremendous job walking us through the options for coverage. I like to be as straight forward as possible and she made the comparison crystal clear and made switching easy. The best part was I’m saving $500 less for the exact same coverage!!

Nichole helped get our homeowners switched over and saved us more than $100 per year with some slightly better coverage. After a couple of quick conversations, she was able to handle everything for us. She is very responsive and was flexible when we needed. It never hurts to shop around, and she made it well worth my time.

Nichole Goodman was outstanding! Not only did she reach out and answer all my questions, but she was relatable and realistic with the type of insurance I needed. She was very easy to talk to and her communication skills are above exceptional. It was easy for me to communicate what I wanted without feeling pressured. I would highly recommend Nichole to any of my family or friends. She was professional and seems to sincerely care about the well-being of her clients.

She was wonderful!!! So nice and understanding. Made me feel really comfortable with getting my insurance through her. Explained a lot and worked with me. Would DEFINITELY recommend

Nichole made the entire process so quick and easy. She was very prompt with her replies, never pushy, always gave the facts about our the policies and made the enemies process seamless. She worked with me during a very busy time in my life and was able to get everything done very fast. I highly recommend her!

Nicole was resourceful and very polite … really enjoyed talking to her … and she solved all my problems… insurance needs…and saved me money!

Great service! Very nice and friendly. Helped me get a great rate! Would recommend!

Great help explained everything in detail, had a great experience

Great service skills and such a polite friendly spirit person. Very knowledgeable with the policies.

Nichole was great! Got my quote together quickly and was cheaper than the two other quotes I got! Now instead of just having my car insurance through Liberty Mutual they are now my homeowners insurance carrier as well! Thanks again for all the help Nichole!!! Highly recommended!!

Nichole did a fantastic job listening and truly understanding my needs.  She provided a tailored solution that covers all my insurance needs!  If you want someone who makes you feel like VIP every interaction, give her call!

Alyssa is very knowledgeable and very patient and also goes above and beyond to make sure others are taken care of.

She was so helpful in answering questions and ready to help. Always looking out for me. Highly recommend her and her services.

Joe

I'm in a business where saving my clients money and referring them to true professionals is essential. Alyssa checks off both those boxes and even more. I hear back from clients constantly about her excellent communication, knowledge and honesty. I strongly recommend Alyssa from Liberty Mutual for your insurance needs!

Alyssa helped me with pet insurance for my dogs. She got me a great deal, while also making sure they are well covered. She extremely knowledgeable and answered all of my questions, I couldn’t be happier.Thank you Alyssa for helping me insure my boys!!

Alyssa is phenomenal with my clients.  She is quick to respond and ALWAYS makes sure the insurance policies she offers not only  provide the most coverage for the lease amount of money, but she also makes sure what she offers compares favorably with other offers my clients have obtained so they know and understand which is the best fit for their needs.   I love her integrity and commitment to doing her best at all times.

The best at insuring you loved pets and so much more.

Alyssa is not only an amazing insurance agent, but an amazing person, a customer service first consultant that is helpful in explaining details of policies honing in on whats needed and is quick in response when assisting with a claim. I highly recommend Alyssa oh and by the way, Alyssa loves animals and if you have a pet, she is an expert in assisting with pet insurance.

Destination success BNI is a chapter dedicated to building and cultivating leaders in the business community. Being a member of this chapter means your a member of a community within a community. It’s not just a group of like minded people, it’s a group with like minded values.

Dealing with different businesses you tend to not connect with some versus others. Customer service is a huge factor to me. Alyssa's response time is extremely fast no matter what she makes you feel you are highly important and makes sure to assist you right away. I highly recommend.

Alyssa was amazing, informative and not pushy. I got the best coverage for me. Definitely recommend her.

Alyssa is professional, thorough, and personal. In a world of unresponsive businesses, she is a shining star. She asks the right questions and ensures the coverage I have is complete, but I am getting the biggest bang for my buck!

I have Alyssa as my home and auto Insurance agent.  She is very quick to respond any time that I have a question or a problem. I recently had a flood in my basement.  It was a disaster.  Alyssa was able to steer me in the right direction and help make it a more manageable situation.  They had all the people in place to come out and survey the damage and get it resolved.

I also have the pet insurance from Alyssa.  I have used it many times.  One puppy had an overnight on the ER after eating something he should not.  It was a relief to know that he would be ok.  Another Golden had lymphoma, he had chemo treatments.  The insurance covered 90%.  It gave me peace of mind that I could take care of my baby and and not worry about not being able to afford treatments.

Alyssa is very caring and professional at the same time.  She knows her insurance and will not sell you something that you do not need.  I highly recommend that you call Alyssa for all your insurance needs. She will not steer you wrong.

Alyssa has been the best agent to work with at Liberty Mutual. I feel lucky to have an agent there that I can trust. I have referred her to a few family members and friends and they have nothing but great things to say about her. She always guides me in the right direction and always has my best interest at heart before her own. Her responsiveness is excellent. She always gets back to you in a reasonable time for any questions you may have and always has the information you are looking for.  She is the reason why I stay at Liberty Mutual. You can’t get the type of service she offers anywhere else.

I’ve been more than happy as a  Liberty customer for 50+ years! I've worked with many agents, over the years, and I can honestly say Alyssa has been a joy to work with.
Professionalism and expertise qualify someone to do the work, but finding a person with humility and kindness are rare attributes. Alyssa is that person. I feel comfortable asking Alyssa "all the questions" which she responds  to in layman's terms... and  If she doesn’t readily have the answer she’ll promptly do the research and get back to me.
I trust Alyssa. Her intentions have proved to put MY best interests at heart.
I feel confident and secure with important decisions meant to protect my family, pets, and assets.
I wholeheartedly recommend Alyssa Lunghi to anyone seeking a trusting relationship with an insurance representative.

Getting insurance is a pain in the neck. There are so many factors and so many levels of coverage. Sometimes you think you are covered and you find out later that your are not.

When I was recommended to Alyssa I didn’t knew what to expect. I had came from a smaller insurance agency where I had great personal interaction with my agent. But the rates where killing me. So I switched to liberty mutual and I have found the savings I wanted from the big national insurance companies, the coverage I needed and I got the same kind of personal one on one experience I had with my old insurance agent. Alyssa is always there a text or call away. She always has a prompt answer and I don’t think I could ask for more for a insurance agent.

Alyssa was very helpful and knowledgeable in evaluating and moving our house and auto policies. After no contact with our previous agent, she ensured we had the proper coverage and was responsive to our questions.

Alyssa Lunghi has gone above and beyond to help our family with all our insurance needs.  We continue to recommend her to all our family and friends.

Alyssa has been fantastic to work with throughout the entire process. She took the time to explain coverages and recommended what she thought my family needed to stay safe and secure. Alyssa was never pushy and she truly had my best interest in mind. Every interaction has made me feel supported and valued as a customer. We have two large dogs, one being a German Shepard. She was able to save us money and get us coverage without higher liability premiums. Anyone can sell you insurance but Alyssa’s customer service is unmatched.

If you are looking for the best rates with great customer support, Alyssa is the agent for you!  She will listen to your needs and find the right policy for you.  I switched from an insurance company I had been with for over 20 years because I wasn't getting good customer service.  Signing up with Liberty was quick and easy.  Alyssa made sure I had all the coverage I needed and that I wasn't paying for any I didn't need.  I would not hesitate to recommend Alyssa and Liberty Mutual!

Getting insurance is a pain in the neck. There are so many factors and so many levels of coverage. Sometimes you think you are covered and you find out later that your are not. 

When I was recommended to Alyssa I didn’t knew what to expect. I had came from a smaller insurance agency where I had great personal interaction with my agent. But the rates where killing me. So I switched to liberty mutual and I have found the savings I wanted from the big national insurance companies, the coverage I needed and I got the same kind of personal one on one experience I had with my old insurance agent. Alyssa is always there a text or call away. She always has a prompt answer and I don’t think I could ask for more for a insurance agent.

Lead Sales Representative

Amanda reviewed every aspect of my policy to make sure I was properly insured. She also saved me a ton of money. She is very pleasant to speak to.

Amanda was an absolute pleasure to work with. She answered all my questions, made the whole process so easy, and found me an amazing rate! Would definitely recommend her to anyone looking for insurance!

Amanda was patient, responsive, and helpful. She did a great job!

Amanda is a great agent, she values and attend to our needs. She did an excellent job.

Amanda is professional, prompt with communication and to top it off was able to get me the best rates while explaining differences in coverage to me. Would not hesitate to do business with again in the future. Thank you!

All anyone can ask for in a service rep is responsiveness and addressing an issue and a timely and efficient manner. Amanda does all this at minimum. I prefer working with people who get back to me quickly and get the job done. Something seemingly difficult to find now a days. Highly recommend.

Amanda really made the process simple for me. I had a million questions and she answered all of them with ease. It was the clear choice as I looked over other companies to compare pricing. Happy with Amanda’s ability to help me better understand my policy.

Amanda was extremely professional & helpful in helping me secure the right life insurance for me. During the entire process she was attentive to details and answered all my questions promptly. I highly recommend her to anyone looking for a secure future.

Amanda is AMAZING! She provided a quote right away and helped me get my employer discounts applied to my home insurance. She’s super responsive and provided guidance in some tricky situations as we were looking for insurance for our home loan.

I definitely recommend working with her especially as a first time homebuyer!

Amanda is great!  She always came through with a graceful and assuring attitude.  When I was unclear on what I was doing, it was her level of knowledge, efficiency and attentiveness that made it possible to not only provide me awareness but also achieve my needs.   She made herself available at all time and her prompt response to my email made my target date achievable.  She is someone I would definitely go back should I ever need her assistance and guidance.

Amanda was extremely knowledgeable answered all my questions.. I was getting a policy for my first home and she made sure she did all the research and got me the best coverage and the best rate available. Would definitely recommend her!

Most competitively priced rate I was able to find. Amanda is detail oriented,  works quickly, and very thorough. A+

Amanda was very courteous, professional, and extremely helpful to me and my husband during our entire life insurance policy procedure. We highly recommend her to anyone who is need of an insurance agent.

Dealing with insurance companies is never an enjoyable situation. Amanda made the experience absolutely easy going and non stressful. It was an absolute pleasure dealing with Amanda!!! She is straight forward and doesn’t hide anything. There are no surprises. Do yourself a favor and make sure you speak with Amanda!!!  Thanks again Amanda!!!  Your the best!!!

Amanda was very helpful in the whole insurance process for us. Would highly recommend her for all your insurance needs.

I’m a first time homebuyer! She was very helpful and knowledgeable. Overall easy and great experience !!!

Very satisfied with quality of service. Amanda was all around great to work with.

I needed to transfer insurance from one state to another - Amanda had this done for me in no time at all. She's great to deal with.

*Please insert amazing in every language*
Amanda showed me that if there's a way there's a how she was on the phone with me through out the majority of the afternoon into evening obtaining a quote that I was comfortable and explaining the process. She showed empathy by understanding how it is as a first car owner who needs to obtain insurance and for that I respect her work ethic. Her good energy and ability to be thorough  makes her an amazing and it establishes an loyal customer :)

I want to thank Amanda for not only her professionalism but her patience. She made this process so easy and answered all of my MANY questions. She is an absolute joy to work with. I’m glad she convinced me to get a life insurance policy because now I feel much more prepared just in case anything does happen. Thank you Amanda!

Amanda has been extremely helpful in guiding me through the process of securing my home owners insurance, as well as insurance for my classic car. I can’t say enough good things about how professional and responsive she is. It has been a pleasure working with her and I would recommend using her to all my friends and family. Thank you Amanda!

Amanda was fantastic! She is extremely educated not just on her product but on the market in general! I always was left feeling heard and informed. I can't thank her enough for her time! Amanda, you are the best agent!!

Amanda was quick and helpful in getting us a policy. Great experience working with her!

Very attentive and professional. She answers inquiries quickly and extremely efficient.

Great person to work with!

Amanda assisted me with a new auto, umbrella and related homeowners policy for my parents and helped me get additional limits and coverage for my own auto, homeowners and a new umbrella policy for what I was paying without an umbrella. Her professionalism and responsiveness made the entire process very quick and easy.

Amanda was the best agent you can ever find. Very caring, sweet and easy going. She explained everything I needed to know. She had a lot of patience . I recommend Amanda 100%

Amanda was an excellent costumer service person who took the time to answer all my question within a second.
Most importantly she wasn’t trying to hard sell me anything .
Thanks to her I have cheaper and better insurance policy now.
Excellent work ...

She is a joy to work with, extremely thorough competent and wise beyond her years! I look forward to sharing her value with others.

Amanda handled all of my insurance needs in a professional and timely manner. I have saved half of what I was paying for my auto insurance and homeowners insurance. Amanda is available on her cell anytime I have a question and she responds within seconds. She has gained a customer for life! - Howard S

Amanda Karalic is a consummate professional.   Smart, directed, knows her business, highly responsive & genuinely concerned for the welfare of her clients.   I wouldn’t go to anyone else & recommend Amanda with high confidence.

Amanda where do I start , the best to work with .
Had always responded on time no what the time of the day I reached out she was there. Very professional , friendly , honest and a true caring dedicated worker. Very efficient.

I found the best rate possible with Amanda! She has helped me save a lot of money on my insurance policy. I really wish there were more insurance agents out there like her. Easy to work with , very responsive and so very kind.

Amanda is an excellent professional.  She was knowledgeable and extremely helpful in getting my insurance situation in order.  She identified gaps in my coverages and put together an excellent plan to help manage my risk.  She was incredibly responsive and efficient.  Highly recommend.

Amanda made switching my policies over a breeze. She also made some personalized recommendations that I feel will benefit my family and me in the long run. I highly recommend her for your insurance and financial needs

Cheukping also fixes my problems, very quickly I might add.  She's been my insurance person for close to 20 years and has never let me down.  I highly recommend her and her expertise!

Cheukping was wonderful - very knowledgable and helpful. Went to her for flood insurance and she took the extra time to review my other insurance policies to get me better coverage. Would highly recommend.

Highly recommend! Cheukping was knowledgeable, very responsive, and patient with questions!

Cheukping was so responsive and helpful in navigating me through the process of getting home insurance and trying to make sure I was getting the best coverage / price -- 100% recommend.

Cheukping was very responsive to my needs. She quickly identified the policy for a NYC co-op that we were purchasing that satisfied our needs and provided declarations proactively to the lender and building management. I recommend her highly.

Cheukping is wonderful! She listens, she analyzes and she assists with helping us take care of our lives. She is attentive and simply great to work with.  Cheukping makes sure you feel comfortable and provides you with all of the necessary information so you can make informed decisions. I’m glad to have Cheukping as my insurance agent!

Cheukping Shiu has been my insurance agent for almost 20 years.  She is always around to help when needed.

I would like to say Cheukping was a true professional and a God Send. I was trying to change my mortgage and car insurance policy’s since 2021. I get it, the pandemic had a lot of people work from home and most follow ups were slow and non-personal. My frustration lead my to cry out to my best friend to see if he had someone better. Well he passed along Cheukping name and number to me. Let me say once I made the call — that was it. She just took charge. Her follow up calls I will now say is Legendary. Taking the time to explain every important line and advising why she feels you should have more or less of certain coverage was refreshing. Although she is a LM rep she was able to get me insurance from another sub-division of her firm ( who does that???). All I can say, her personality and expertise in the field is worth it’s weight in gold. ONE STOP SHOPPING AND YOU DON’T  NEED ANYONE ELSE.

Cheukping, thank you for your expertise in providing me with the policies that are specific to my situation. I learned new things that I never knew about certain coverages.

Miss Cheukping Shiu wooooow sorry i have to said that...U are a very Special One Above and beyond..guess what people's she making once more love🗽 Mutual insurance Because without U my fevor would have turn cold. Elsewhere..great job!!! Madame

Cheukping was very responsive and quick, highly recommended for people who want to get the job done!

I am so grateful for Ms. Cheukping for assisting me in my transition with my insurance she was so helpful and I truly appreciate it. I’m looking forward for greatness with this company.

Hi I just want to say that Mrs cheukping shiu is very professional gifted with customer skills don't push you to buy anything helps you search for the best discounts and rates her mannerism is outstanding outstanding I wish there were more Representatives like her she talks to you with the most respect if I was any of you and you were looking for insurance Liberty mutual Life insurance anything home insurance I would definitely go with her you won't be disappointed trust me have a great day

Always responsive and dedicated to keeping me as a satisfied customer
Was a major help when I sold and purchased a new house 4 years ago.
I appreciate your dedication.

Cheukping got me an unbelievable deal on auto insurance!  She talked me through several options, explained the upsides and downsides of all of them , and guided me through the steps to sign up once we'd settled on what would work best for my insurance needs.

My husband and I use Liberty Mutual for our homeowners policy.  Cheukping is very knowledgeable and take the time out of her day to explain things thoroughly with any questions or concerns we may have.  I would highly recommend her and enjoy working with her over the years.

For over fifteen years Ms Cheukping Shiu has been my Liberty Mutual Insurance Rep. Since the very first time I met Ms Shiu, she has always been responsive and professional with helping  me with all my insurance needs.I can call her anytime and she promptly goes to work for me. Thank you Ms Shiu for all your assistance and support throughout the years.

Helpful, friendly and professional. Great service.

Excellent and kind service from Cheukping for purchasing home insurance. Definitely recommend!

Cheukping is a great agent. She's very thorough and helpful throughout the buying process. If you have any questions regarding any part of the policy, she can easily answer with details and examples. She's quick and responsive and made my buying process a breeze. I highly recommend her.

Excellent service. Very responsive communication.

Ms. Shiu is a consummate professional.  She is always quick to respond when needed.  I have been with her and LM for more than 15 years.

Cheukping Shiu has been my insurance agent for many years.. She is honest, trustworthy, reliable,  and very knowledgeable. She is extremely likeable and has a great personality.  She makes you feel comfortable in asking any question you have and is always available for you. I am happy and fortunate that she is my agent.

Cheukping answered all my questions and offered me multiple choices and price ranges.  She followed up and delivered on everything we discussed.  Excellent agent.

It is an outstanding performance by the Liberty mutual team and specifically Cheuping Leadership. I have worked with her and team for many years and the quality of work and professionalism is outstanding. What ever you call to seek is delivered with high confidence and most satisfactory results.
She is able to explain, provide guidance and mentor the scope to make sure you are 100% satisfy

The communication and service was great and professional. Would recommend it to my friends! Thanks!

Cheukping was an amazing resource in helping my husband and myself with insurance for our new home. I would recommend her 100%! She took her time in finding the perfect policy for us! Thank you again!

I am so delighted with the service I’ve received from Cheukping Shiu at Liberty Mutual. She is so personable and helpful. Easygoing and easy to talk to. She is knowledgeable and readily available with information how to help me when I reached out to her. She treats me like I am her “family “ and that is a good feeling of relief for me. I feel safe and cared for. She’s Amazing!!!!

Having Cheukping (Sue) Shiu as my Liberty Mutual Insurance agent was a wonderful experience.  She has helped me numerous times and was very attentive as compared to another insurance agency who's rep's typical line was, "Sorry, but I can't..." Finding ways to help and being detail oriented are two of the many reasons as to why Sue is someone you should consider as your insurance agent.

The bets customer satisfaction. Her knowledge is outstanding on the scope of her expertise.

Cheukping did an excellent job reviewing my quotes and answering my questions.  Highly recommend her for all personal insurance needs.

Derek is a pleasure to deal with.  He is knowledgeable, honest and eager to please the client.

Very good agent. Picked up call randomly and decided to switch both home and auto insurance within an hour. He’s very professional and knowledgeable. Thanks for the help

Mr Derek Lee is very professional and he KNOWS what he is doing. My lender sent me bunch of requirements that i have really no idea what they are but Dereck figured it out in seconds. Great customer service and will refer to friend in future

Derek lee has helped me so much !!! I had an issue with my billing and was very upset and he managed to make everything work out. I appreciate him helping me in a rough time and would definitely recommend him !!! Thank you Derek

First time purchasing auto insurance in a new state and Derek was extremely helpful. It was a smooth experience and he was very kind and knowledgable throughout the process. You will not regret calling Derek! HIGHLY RECOMMEND :)

Thank you for being an amazing insurance agent!
Very knowledgeable and cooperative.

Derek made the purchase of home insurance very easy. He is very knowledgeable and efficient, and it is a pleasure to be his client

Derek was awesome, he really help guide me through choosing the right auto plans for my needs and budget.  Derek also gave me a better understanding on how renters insurance works, so I added that as well. The process was quick and easy with no pressure to purchase anything. I highly recommend Liberty Mutual and Derek Lee.

Derrick was wonderful to work with. He is so knowledgeable about insurance for both home and car. I appreciated his professionalism and follow up.

Derek was great, he helped me through the whole process and made it easy to get the insurance I needed quickly.

Derek is extremely flexible in accommodating client's time, he goes above and beyond to seek best rate for us. We highly recommend Derek for your home/auto insurance

Derek provided very good information and he helped me better tailor my insurance needs plus save money.

Derek went above, and beyond to help find the best priced insurance for my mom. He has been my broker for many years now, and I couldn't be more satisfied.

Derek was very informative and helpful. Very knowledgeable about all aspects of his companies insurance policies and helped me get great auto and home insurance rates!

I am so impressed for his great service! He recommended what suits me well. He is Expert! 

Derek is kind, very organized and absolutely outstanding! I was lucky to reach this page and find Derek.

Mr. Derek Lee was very professional and polite, very good agent.  He really tries to help you find good insurance.

Needed to purchase Home insurance, found Derek online after reading great reviews about him. Derek was very professional and responsive, I was able to get a quote on the same day and proceed to complete the transaction in a flash. Very clear explanation of the coverage and I was able to get in touch with him through email and phone call easily. It was great working with Derek, highly recommend for future home insurance buyers!

Derek Lee was very organized, detailed, and helpful. Even went above and beyond to ensure we got the best service. I would recommend him to everyone.

This agent was very helpful. He knows his work and is great at customer service. He got me the best deal. I saved almost $300 from what other companies quoted me. He called back promptly and got me insured the same day. I have always had another company that starts with a G(will not name drop) but will not be returning to them EVER.

Derek was awesome. He searched my condo, auto and umbrella insurance possibilities and walked me through all the best options. I was really struggling and Derek helped me quickly sort it all out. Highly recommended!

Derek is absolutely outstanding. Whereas you get "robotic" answers from a lot of insurance agents, he's personable, knowledgeable and upbeat. If Liberty Mutual don't have the perfect cookie-cutter plan for you, he sets you up with a trusted, A-rated alternative Plymouth Rock insurance which they stand behind. The great thing about that is it is geared more towards the Manhattan apartment dweller, where they know that the security concerns of a condo or coop are different from a house in the 'burbs. That alone is worth calling him up for - who's sick and tired of being lumped in with "suburban houses" especially when we tiny apartment dwellers pay as much or more in real estate taxes as 4 br houses... Also, agents get a token commission but rely on volume, which is why many blow you off if you have a case that's not cookie-cutter - they don''t care, and don't need to. Not so with Derek who bent over backwards. All in all, it was a truly seamless, pleasurable transaction that solved my problem. He's all you could want in a customer service rep and clearly a terrific human being! Promote this man already!

Derek is always communicating with me and advising me well. He feels like family.

Very knowledgeable and there to lead me in the right direction. Gieco was charging me an arm and a leg and Derek Lee was there to get me the price I wanted. Someone give this man a promotion.

I was trying to lower my auto insurance with different apps, doing quotes by myself, trying all I could. Until a friend recommended me to talk to Derek and voilá! In one 5min call this guy was able to save me $150 per month! Thank you so much Derek!

Derek got us a great quote and the process was  super quick & easy. Thanks!

Derek Lee was extremely helpful to me in securing and explaining the best insurance policy to meet my needs!

I like working with Derek. He’s very professional, fast. My friend recommended me. He safe me a $ 1000 every 6 month. Greco was charging me so much money.

The best agent ever! Great work, a lot of patience and a kind human being. Thanks.

Derek was excellent as he was very knowledgeable & was able to provide stellar customer service. I can’t say enough about his professionalism & how quickly he replied to many of my questions .
He is the only one to use for any insurance matters!!
Thank you !

Derek was so helpful and knowledgeable as I am a first time home buyer in NYC I had many questions. He made great suggestions that would fit me perfectly and found the most reasonable rate with all the coverage I needed.
Great experience, I would highly recommend Derek.

Derek was extremely helpful and clear as to what my best available options were. He walked me through the process and I ended up securing a policy with him.  I highly recommend Derek

Explanations are detailed and very easy to understand. Good customer service rendered. I am highly impressed.

Very helpful in navigating new auto and homeowners insurance policies. Works with you to get the best fit for your insurance needs!

I am very happy and satisfied with the professional and quick response time, helping and very knowledgeable. Thank Derek Lee

Professional, responsive and high quality services. Definitely considering bringing my other policy with Derek. He is also willing to jump in and figure out what's going on when the company charged me directly instead of charging escrow account. Highly recommend!

Spoke to Derek about my insurance plan. All communications were very professional and valuable. Thank you for great work.

Derek Lee is the reason I came back to Liberty Mutual. He is professional and accessible. I don't have to respond to a machine or robot calls. I can have access to a real person who cares about his customers and puts suitability of products and service first.

Anne Scavotto
A Happy returning customer

Agent Derek Lee explained all my options on what the policy covered prior to purchasing my  new homeowners insurance. He is very professional, has excellent customer service skills and responded to my calls in a timely manner. Will certainly recommend Mr Lee to my friends and colleagues.

Mr. Lee was very professional and courteous while taking in multiple questions concerning available policies and the possibility to bundle them together.  Mr. Lee was not pushy nor arrogant in his solicitations and we felt comfortable to continue the the business at hand to find suitable insurance for us.... Thank you Mr. Lee, very much appreciated.

Derek was amazing! Best service I have had from an insurance agent probably ever! Super painless process. Thank you Derek!!

Derek is very professional and knowledgeable. Fast and excellent service. Went above and beyond to answer my coverage questions. Thanks!

Derek was terrific at  fielding my questions and was incredibly efficient and helpful. Derek made this all very easy!

Derek has been a pleasure to work with. Derek helped me with a homeowners policy. Derek needed approval from a supervisor to offer me a policy. Derek was able to get the approval expeditiously, and kept me updated every step of the way. He answered all my questions over the phone or via email, and went above and beyond to earn by business. Thank you for everything.

Derek has always been super responsive and helpful. Def. worth pinging him with questions or for quotes!

Derek Lee has been most helpful, clear, efficient - and friendly. It is a pleasure working with him!

Mr. Derek Lee provides professional help for my auto+home insurance. Thanks

Derek Lee made the sgining up of Renter's Insurance very easy and efficient. I'm glad I signed with Liberty Mutual as suggested by friends.

He is a great agent and helped me get a great deal on my car insurance.

Derek is more knowledgeable, more friendly, not just a sales man, gives all the options on the tables. Good Job Derek, keep up the good work.

Thanks
Suresh babu

Liberty Mutual has been our auto and home insurer for many years.
I'd been wanting to discuss our coverage and costs for many months but before I could get to it Derek became the agent for our account and reached out to us to discuss possible savings.
We had several email and phone conversations and the result was better coverage with significant savings.
Derek was well prepared for each meeting and responded promptly to every question.
I felt the interactions were always efficient and each left me more confident in pursuing the proposals.

Derek Lee has been our contact at Liberty Mutual for years. He has been a great resource. We have several policies with Liberty, and have total confidence in Mr. Lee.

Derek has been our representative for many years.
He has been  very helpful and responsive to all of our inquiries, questions and concerns.  Thank you Derek!

Derek is very knowledgeable, responsive and always happy to help.  I really enjoy working with him.

Janet is an awesome agent -- helpful, informative, friendly thorough.  Highly recommended!

Janet Brennan is my insurance agent at Liberty Mutual. I can email her any questions pertaining to my home or vehicles and she responds the same day. Her professionalism is unmatched. Janet calls to check in yearly and remembers any concerns from previous years. I recommend
Her to my friends and acquaintances and will continue to do so!

Janet Brennan came through for me today, she was trying to get me to doc sign some papers securely over the web. 10min to try to create a new log-in and 35 min wait on the phone I gave-up and called Janet. she called corporate and had the staff there reset my Log-in so I could work thru getting a new log-in to work. the corporate Phone "help" was not coded to figure out the cause so human help was needed.
Thanks for the help Janet!!

Janet is very knowledgeable. I was worried about insurance coverage. She gave me amazing advice and I no longer worry. She is kind and smart. My experience was perfect

I have been working with Janet for couple of years now. She helped us with our renters insurance, car insurance, home insurance and life insurance during this time. She has been nothing but the best. She has been a tremendous help with everything insurance related!

Janet Brennan provides the absolute best customer service we have ever seen! She promptly returns calls, goes the extra mile of explaining and clarifying our policy and really cares about us as people. Her calm manner and transparency is top notch. Thank you so much!!

Janet was a huge help to me!  She took care of all my insurance needs the same day I contacted her.  Janet made herself available to answer the questions I had.  She prepared and explained all of the paperwork I needed to insure my home and automobiles.

Janet is amazing. Extremely helpful and always a pleasure to deal with.

The Liberty Leaders Club recognizes and honors the top 12% of outstanding performance in the sale of Personal Lines policies.

Liberty Leaders

The Liberty Life Leaders Club recognizes and honors outstanding performance of the 12% of the salesforce in the sale of Personal Life Insurance and Annuities.

Liberty Life Leaders

The Pacesetter programs recognizes Sales Representatives, in their first 4 years on the job, who perform over-and-above the expectations of the sale of Personal Insurance policies.

Pacesetter

Senior Sales Representative

Sales Associate

Raquel is the epitome of what you should expect from an agent: responsive, diligent, thorough, facilitative, honest. She also saved us a lot of money!

Robert was responsive and extremely helpful when I raised a concern about an existing policy. Highly recommend!

For your insurance needs, I strongly recommend Robert Springer and Raquel D'Alessio! Together, they were able to save me money on both my homeowners and car insurance policies. All my questions are answered promptly and they are very helpful in providing me with the guidance I need to meet my mortgage requirements on a home policy. I appreciate their product knowledge, along with the peace of mind that comes from knowing I'm receiving the best value and coverage possible. Many thanks, Robert and Raquel.

Mr.Springer helped me to get a very good price on my insurance ,was very professional ✅

Raquel Dalessio, Mr. Springer's sales associate, was really an absolute pleasure to work with! Helpful, attentive, friendly and very responsive. When she said she would call back, she did (which is rare) and took care of all my insurance needs seamlessly. Would Highly Recommend!!

Rob is the absolute best. Quick to respond, professional, and help breaks down complex topics. Couldn't recommend him enough!

We have had Rob as our agent a few years now. He is always able to answer questions and make time for us. We know we are fully insured with Rob!

Really have enjoyed working closely with Robert to secure our home, business, autos, and jewelry. He’s very professional, breaks down complex situations into simple scenarios, and is highly responsive. It’s been great to partner together!!

Wildly responsive and always ready to go the extra mile.

Fastest experience from first communication to bound policy! A+++

I have been working with Rob for over 5 years and, without fail, he is consistently responsive, professional, and knowledgeable. I have absolutely no hesitations referring him to family, friends, clients, and colleagues!

Rob does a great job. He was always available when we needed him, including after we had a fire in our apartment.

Great experience working with Robert. Thank you for your assistance!

Robert Springer has been a pleasure to work with. He explains everything in a really simple way that makes it easy for me to understand. He’s never late for an appointment which I appreciate as well. I highly recommend working with Mr. Springer

Robert is the best! He’s been my go-to for years both personally and professionally. Friendly, personable and smart, what more could you ask for? I would recommend him 100%.

It was a Pleasure working with Mr Springer he was Informative and Professional.

If you’re one of those folks who values quality, then this is your guy! Knowledgeable, responsive and  professional. Robert got me a better rate and with better coverage.

Available, personable, knowledgeable, a summary of Robert Springer as an insurance agent. Thank you for your assistance Robert.

Awesome Agent! One of the best. Honest, experienced, and available! Rob is one of the best agents I know!

Bob has been my insurance agent for over 25 years and he has always been responsive to my insurance needs often offering recommendations on how to improve the value of my coverages.  His service has been very professional and timely.  Highly recommended.

Executive Sales Representative

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. <br /><br />Agents in our local sales office proudly serve their local communities in CT, MA, ME, NH, NY, RI and VT. <br/><br />Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

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