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At the Liberty Mutual office in Fairfield, trained local agents can help you find the coverage you need, and the discounts you deserve.We proudly serve the communities of Adams, Brown, Butler, Clermont, Clinton, Greene, Hamilton, Highland, Montgomery, Pike, Preble, Ross, Scioto, and Warren. Causes close to our heartsOur representatives participate in a number of community activities including: <ul><li>Awarding numerous Firemark Awards over the last 25 years.</li></ul> Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Fairfield, OH

Hi Tyler, thank you for taking the time to leave our local sales agent such a great compliment.

Christina Carter was awesome! Very polite and was super responsive. Everything you need in an agent.

Hi Megan, thank you for taking the time to leave our local sales agent such a great compliment.

I can’t say enough great things about Christina Carter. I would recommend her to anyone needing any kind of insurance! I can only give her 5 stars but if I could I’d give her 10!! She’s extremely professional, responsive and get things done in a timely manor.

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

I have tried multiple times in the last two weeks to reach out by phone and email to Marcie Thompson, the adjuster that was assigned to my claim, from an auto accident and she does not return my calls. I have called both the local number and the 800 number for Liberty Mutual ,and they said they would reach out to her and have her get back to me, and still no response. I  do not recommend Marcie Thompson, or Liberty Mutual Insurance when it comes to insurance claims. They are making it very difficult to get my car repaired.

Liberty mutual is a good company but Canon is not.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Very helpful and understanding, got a new policy set up in less than 20 minutes with them

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

I was rear-ended by a LM client and have not been able to make contact with a human.  I call and leave my name and number but yet never receive a call back.  No one from Liberty Mutual has called me about an investigation to see if I'm ok.  I've been trying for WEEKS to make contact with someone who can help with my claim.  Terrible, just terrible.

They do not want to contact you to an agent,  in the area . My guess is this has gone international . Cody who I spoke with explain problems we had online . Also stated she can salve them problem today after sending to ? Not sure what or who . I expressed concern with the privacy agreement . I ask . Voice kept speaking higher and anxious .Cody said she is an agent . I took a test so I can sell anyway . I ask what would your credential title be . Then she said we our running and circles , you our wasiting my time . Then hung up . My voice was even tone though out the conversation . 🙄

Never got insurance card OR policy information

Liberty Mutual provides horrible service and because of them I am out of $141. It all began when they enrolled me in a new policy and failed to begin coverage the same day. It's common sense to an agent that a vehicle can not leave the lot without coverage. They had coverage begin the following day. The AllState agent on site at the dealership noticed their major error. I was then forced to go with All States coverage which began the same day. I contacted Liberty Mutual and they apologized for the error and cancelled my policy. They agreed how serious the wrongdoings were. I was told the same day by Liberty Mutual that I would get my refund in 2-3 days.  I've contacted Liberty Mutual several times. Now the date is 3/27 plus 2-3 days for me to get my money. Go with AllState

When i first got Liberty Mutual my bill was low. After 3 years of being accident and incident free, my insurance bill increased from $115 to $170. I will be finding another insurance company ASAP! Customer service really sucks. I called them about it but they just seem to be all about greed.

A Liberty Mutual customer rear-ended me. Little did I know that it would turn into an odyssey of not getting paid.

Liberty Mutual valued my car at thousands less than what it was worth because they used a base model for comparison. When this was pointed out to them, that my car was NOT the basic model, and was the top of the line, they stood by their incompetence, adding only a few hundred bucks.

They pressured me to accept their balogna value by cutting off my rental car. They told my insurance agent that they couldn't get to the value I was asking for. However, when asked, they didn't even know what I was asking for.

Overall, Liberty Mutual was a horrible experience.  Nothing like their advertisements.

I have worked at Liberty for over 25 years.  We try very hard to delight our customers!

Katlyn Elberson has blown me away with her customer service. I had a lot of questions and concerns and she spent so much time researching and answering all of them. She gave me the best rates possible but not by sacrificing my wellbeing by not having enough coverage. I couldn’t be happier with her as an agent, and Liberty Mutual as a company!

I had such a good experience with this company. My Insurance Advisor Ken Schaub was extremely helpful and clear. He made sure my family and I were completely covered, and saved me money. I would highly recommend.

Fantastic customer service! Mike Hisle and Morgan are amazing. I have several accounts with Liberty and worked with Mike Hisle and Morgan for each of them. They make sure you are getting the policy you need and they have saved me money on policies. The claims department is also fantastic and make filing a claim easy and pain free. Highly recommend!

Sarah Leach is the best employer group representative I've ever worked since I've been in the hr benefits industry over 12 years. She's very reliable and knowledgeable of Liberty Mutual products. She provided our employees with the best products to fit their needs. Thank you so much for all you do:)!!!

I had such a good experience with this company. My Insurance Advisor Vinny Pfirrman was extremely helpful and clear. He spoke to myself and a handful of employees, and now I actually understand insurance and how meaningful it is!

Sarah Leach is my agent and I can't tell you enough good things about her   She is friendly, knowledgeable, responsive and compassionate.  She always makes me feel like I am her only customer (which I can't believe is true).   No one likes paying for insurance but getting the best service makes it easier to write those checks.

Ken Schaub took care of my insurance needs. Not only was it a delight to talk with him but he was also able to save me $$$! A stand up guy if I've ever known one.

The worst service I have ever experienced over the phone. I am insured for my business and for the first time I filed a claim. I was then connected to Judith Kraut who was assigned to look at the case and determine what was to be done. She was the most rude and condescending person I have ever spoken to. She would not even answer my questions about my policy and told me I would have to look it up myself. She spoke to me as if I was begging her for a handout not as if I was a paying client. It was the most disgusting conversation I've had with anyone because of what she would say and her nasty tone. I am now looking for another company to insure my business not because of Liberty Mutual's policies or anything regarding the company, but solely because of Judith Kraut. If they are okay with hiring someone like her, then there may be others and there is no way I will be okay with dealing with that again. I will not pay someone to speak to me in that way.

I actually received an inbound call from one of the reps at the location she was calling in regards to an insurance payment & checking to see if we had sent it out from the escrow account. I advised the agent that it hadn't been sent out & I asked her to give me one moment while I looked at the account I noticed that she did request the payment July 3rd however it hadn't been sent out as f yet. she sat the phone down & I could hear her being snarky with a colleague in the background. About how she just put me on hold & she says they didn't send the payment out seriously, she asked me if I wanted the payment overnighted seriously... all while I could hear her I advised her she should put the phone on mute before talking to others because I can clearly hear everything. I advised her that she should always make sure the phone is on mute when talking about the customer/caller. Very poor customer service & professionalism.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in DE, KY, MD, NJ, OH, PA, VA and WV. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Mid-Atlantic Region Virtual Agents

Thank you! When my customers are happy, I am too. If you have friends who need insurance, please send them my way.

Tylor, we’re so sorry that your experience did not match your expectations.

Thank you for the 5 stars, Josh! Please don't hesitate to contact me next time you want help with insurance.

Great Service! My own son helped me save over $850 yearly!! Take 5 mins and see what he can save you!!!

Thank you! If you have friends who need insurance, please send them my way.

Thank you for the 5 stars, Austin! Please don't hesitate to contact me next time you want help with insurance.

I’m so grateful for your kind words, Brett. Thanks for sharing your review with us and the community. I’m so glad you had a good experience.

Derek is a great guy to work with, will highly recommend him to everyone I know for future needs.

Thank you for the 5 stars! I look forward to helping you again in the future.

Thank you for the 5 stars, Brian! If you have friends who need insurance, please send them my way.

We’re so glad you had a good experience. We look forward to serving your insurance needs for years to come! Please don't hesitate to contact me next time you want help with insurance.

Andrew, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Fantastic service, thank you very much for everything.

Thank you for the 5 stars, Ryan! Please don't hesitate to contact me next time you want help with insurance.

Thank you, Willie! Please don't hesitate to contact me next time you want help with insurance.

Thank you for the 5 stars, Jess! I wish you all the best.

Julie, we are so glad that you enjoyed your experience. Thank you for your business! If you have friends who need insurance, please send them my way.

Jack, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Stop scrolling and click on this guy let him help you 

Thank you for the 5 stars, Jay! If you have friends who need insurance, please send them my way.

Jay, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Thank you for the 5 stars, Janet! If you have friends who need insurance, please send them my way.

Have never had a good time with insurance until I found out about Derek !! 

Casey, we’re so glad you had a good experience. I look forward to serving your insurance needs for years to come!

I'm so glad that you enjoyed your experience. Thank you for your business! I wish you all the best.

We’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Great customer service and very easy to deal with. 

Thanks for sharing your review with us and the community. When my customers are happy, I am too. Please don't hesitate to contact me next time you want help with insurance.

The best around !  Super friendly and helpful in every single way you could expect!!

Hi Joshua, Thank you for taking the time to leave us a review. My job is to advise you on all your insurance needs and I am so pleased I could do that.

The best insurance guy in the business above all else !! 

Kyle, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Derek was amazing through every step of the process! Super attentive to all questions and a dream to work with!

Awesome guy, definitely keeping the community together!

As a Liberty Mutual Agent I promise to make sure I provide you with the best coverage at the lowest premium available. I’m also partnered with about 12 other insurance carriers so I’ll provide you with those rates to compare to make sure your getting the best premium available! I’d love the opportunity to become your agent!

Derek McClure

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