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At the Liberty Mutual office in Fairfield, trained local agents can help you find the coverage you need, and the discounts you deserve.We proudly serve the communities of Adams, Brown, Butler, Clermont, Clinton, Greene, Hamilton, Highland, Montgomery, Pike, Preble, Ross, Scioto, and Warren. Causes close to our heartsOur representatives participate in a number of community activities including: <ul><li>Awarding numerous Firemark Awards over the last 25 years.</li></ul> Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Fairfield, OH

Hi Tyler, thank you for taking the time to leave our local sales agent such a great compliment.

Christina Carter was awesome! Very polite and was super responsive. Everything you need in an agent.

Hi Megan, thank you for taking the time to leave our local sales agent such a great compliment.

I can’t say enough great things about Christina Carter. I would recommend her to anyone needing any kind of insurance! I can only give her 5 stars but if I could I’d give her 10!! She’s extremely professional, responsive and get things done in a timely manor.

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

I have tried multiple times in the last two weeks to reach out by phone and email to Marcie Thompson, the adjuster that was assigned to my claim, from an auto accident and she does not return my calls. I have called both the local number and the 800 number for Liberty Mutual ,and they said they would reach out to her and have her get back to me, and still no response. I  do not recommend Marcie Thompson, or Liberty Mutual Insurance when it comes to insurance claims. They are making it very difficult to get my car repaired.

Liberty mutual is a good company but Canon is not.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Very helpful and understanding, got a new policy set up in less than 20 minutes with them

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

I was rear-ended by a LM client and have not been able to make contact with a human.  I call and leave my name and number but yet never receive a call back.  No one from Liberty Mutual has called me about an investigation to see if I'm ok.  I've been trying for WEEKS to make contact with someone who can help with my claim.  Terrible, just terrible.

They do not want to contact you to an agent,  in the area . My guess is this has gone international . Cody who I spoke with explain problems we had online . Also stated she can salve them problem today after sending to ? Not sure what or who . I expressed concern with the privacy agreement . I ask . Voice kept speaking higher and anxious .Cody said she is an agent . I took a test so I can sell anyway . I ask what would your credential title be . Then she said we our running and circles , you our wasiting my time . Then hung up . My voice was even tone though out the conversation . 🙄

Never got insurance card OR policy information

Liberty Mutual provides horrible service and because of them I am out of $141. It all began when they enrolled me in a new policy and failed to begin coverage the same day. It's common sense to an agent that a vehicle can not leave the lot without coverage. They had coverage begin the following day. The AllState agent on site at the dealership noticed their major error. I was then forced to go with All States coverage which began the same day. I contacted Liberty Mutual and they apologized for the error and cancelled my policy. They agreed how serious the wrongdoings were. I was told the same day by Liberty Mutual that I would get my refund in 2-3 days.  I've contacted Liberty Mutual several times. Now the date is 3/27 plus 2-3 days for me to get my money. Go with AllState

When i first got Liberty Mutual my bill was low. After 3 years of being accident and incident free, my insurance bill increased from $115 to $170. I will be finding another insurance company ASAP! Customer service really sucks. I called them about it but they just seem to be all about greed.

A Liberty Mutual customer rear-ended me. Little did I know that it would turn into an odyssey of not getting paid.

Liberty Mutual valued my car at thousands less than what it was worth because they used a base model for comparison. When this was pointed out to them, that my car was NOT the basic model, and was the top of the line, they stood by their incompetence, adding only a few hundred bucks.

They pressured me to accept their balogna value by cutting off my rental car. They told my insurance agent that they couldn't get to the value I was asking for. However, when asked, they didn't even know what I was asking for.

Overall, Liberty Mutual was a horrible experience.  Nothing like their advertisements.

I have worked at Liberty for over 25 years.  We try very hard to delight our customers!

Katlyn Elberson has blown me away with her customer service. I had a lot of questions and concerns and she spent so much time researching and answering all of them. She gave me the best rates possible but not by sacrificing my wellbeing by not having enough coverage. I couldn’t be happier with her as an agent, and Liberty Mutual as a company!

I had such a good experience with this company. My Insurance Advisor Ken Schaub was extremely helpful and clear. He made sure my family and I were completely covered, and saved me money. I would highly recommend.

Fantastic customer service! Mike Hisle and Morgan are amazing. I have several accounts with Liberty and worked with Mike Hisle and Morgan for each of them. They make sure you are getting the policy you need and they have saved me money on policies. The claims department is also fantastic and make filing a claim easy and pain free. Highly recommend!

Sarah Leach is the best employer group representative I've ever worked since I've been in the hr benefits industry over 12 years. She's very reliable and knowledgeable of Liberty Mutual products. She provided our employees with the best products to fit their needs. Thank you so much for all you do:)!!!

I had such a good experience with this company. My Insurance Advisor Vinny Pfirrman was extremely helpful and clear. He spoke to myself and a handful of employees, and now I actually understand insurance and how meaningful it is!

Sarah Leach is my agent and I can't tell you enough good things about her   She is friendly, knowledgeable, responsive and compassionate.  She always makes me feel like I am her only customer (which I can't believe is true).   No one likes paying for insurance but getting the best service makes it easier to write those checks.

Ken Schaub took care of my insurance needs. Not only was it a delight to talk with him but he was also able to save me $$$! A stand up guy if I've ever known one.

The worst service I have ever experienced over the phone. I am insured for my business and for the first time I filed a claim. I was then connected to Judith Kraut who was assigned to look at the case and determine what was to be done. She was the most rude and condescending person I have ever spoken to. She would not even answer my questions about my policy and told me I would have to look it up myself. She spoke to me as if I was begging her for a handout not as if I was a paying client. It was the most disgusting conversation I've had with anyone because of what she would say and her nasty tone. I am now looking for another company to insure my business not because of Liberty Mutual's policies or anything regarding the company, but solely because of Judith Kraut. If they are okay with hiring someone like her, then there may be others and there is no way I will be okay with dealing with that again. I will not pay someone to speak to me in that way.

I actually received an inbound call from one of the reps at the location she was calling in regards to an insurance payment & checking to see if we had sent it out from the escrow account. I advised the agent that it hadn't been sent out & I asked her to give me one moment while I looked at the account I noticed that she did request the payment July 3rd however it hadn't been sent out as f yet. she sat the phone down & I could hear her being snarky with a colleague in the background. About how she just put me on hold & she says they didn't send the payment out seriously, she asked me if I wanted the payment overnighted seriously... all while I could hear her I advised her she should put the phone on mute before talking to others because I can clearly hear everything. I advised her that she should always make sure the phone is on mute when talking about the customer/caller. Very poor customer service & professionalism.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in DE, KY, MD, NJ, OH, PA, VA and WV. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Mid-Atlantic Region Virtual Agents

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Bobby!

Very helpful and knowledgeable toward finding us the best rates! Gina demonstrated outstanding professionalism and warm regard toward all our questions and concerns. Thank you for all your help!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Andrew!

Quick response time, detailed explanations that are clear for a first time home buyer who does not have too much experience with the process.  Highly recommend.

I’m so grateful for your kind words, Caley. Thanks for sharing your review with us and the community.

Gina is awesome! She is knowledgable and honest, and I recommend her to my friends and family seeking quotes!

Thanks for sharing your review with us and the community. I’m so glad you had a good experience. If you have friends who need insurance, please send them my way.

Gina is very efficiently, friendly and always a great deal to offer me on home insurance for the second time. I highly recommend her. Thank you Gina.

Abraham, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Gina is the best in the business! I highly recommend her to anyone  10/10. She helped me save huge on my Home owners and car insurance. Gina is super kind and answered all my questions. I will never use another agent in my life.

Joe, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Gina got renters insurance for our son in less than 24 hours, which was good considering we contacted her after 5 PM.
very responsive.
Thanks Gina!

Victor, we always aim to deliver a great experience. Thanks for taking the time to bring this to our attention. Gina has reached out to you this afternoon to ensure you have her correct contact info. She's awaiting your response- reach out any time, any day! Thank you!

Can't get any questions answered. Contacted several times,text and calls, no replies.
Will not be renewing my insurance policy

As a loan officer, working with Gina is a top-notch experience. She always goes above any beyond to find the best fit for our clients. I cannot recommend highly enough!

Jacob, we are so glad that you enjoyed your experience. Thank you for your business!

Gina works hard & is always working for the customer to achieve a common goal, she goes the extra mile & takes pride in her work!!!

Gina Maggio

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