Ohio

At the Liberty Mutual office in Columbus, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Columbus office is located at the intersection of Polaris Parkway and Cleveland Avenue. Since 2005 we have proudly served New Albany, Westerville, Minerva Park, Huber Ridge, Johnstown and Gahanna. Causes close to our heartsOur representatives participate in a number of community activities including: <ul><li>Awarding numerous Firemark Awards over the last 25 years.</li><li>We are active participates in Be Fire Smart and Responsible Sports with two recent winners.</li><li>We partner with non-profit organizations to help raise funds to support their cause.</li><li>Upcoming events include Relay for Life and working with local school districts to educate on defensive driving and fire safety.</li></ul> ﻿Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Columbus, OH

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As an experienced sales producer, I can say this has been the most thorough onboarding process I've ever been a part of.  The compensation for the Sales Rep role is generous and there are numerous bonus opportunities.  The expectations are well communicated, and management is supportive.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

Liberty mutual is one the WORST INSURANCE COMPANIES!!!
THEY WILL NOT PAY FOR ANY FOR CLAIM DAMAGES AND THEY WILL REPORT YOU TO THE CREDIT BUREAU IF YOU CANCEL YOUR POLICY WITH THEM!!!
PLEASE BE CAREFUL WITH THIS COMPANY!!!!!!

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

Horrible customer service and dont call to get towed. Ive been waiting 24 hours.

Beyond disgusted with a company. They don't answer the phone but instead send a text message to file a REQUEST for roadside. Mind you I'm stuck on side of the FREEWAY with a child. Contacted roadside at 10am got a CALL AT 5PM . Increased milage for tow was told it was go into effect at midnight. Next day called, 2 days later I was informed it would take roadside 3-5 business days before they could see changes on there end. None would transfer me to a manger. My truck has been stuck for 3 days. Oh my favorite none can hear you 🤣  your phone messing up. This place is a joke . Avoid!!!

I can only describe dealing with claims is a ongoing nightmare.  I have been trying and failed repeatedly to get my car fixed since 2018.  Avoid Liberty Mutual if you don't want to be repeatedly cheated.  I still need my wheelchair returned ASAP.   I have been without for 5 weeks.   Upset!

Horrible company. Took 6-weeks to get a call back from Donielle who was handling my claim. Claimed she had been calling me, but never left a voicemail. Unprofessional. Will definitely be switching our policies to a new company.

Overall not a bad place to deal with. But if you get Mcarthur walker for a claim representative I'd advise you to request someone different. No communication he is the worst. He should seek a different line of work. He's giving the company a bad rep

After cancelling my policy these crooks took money out of my account claiming I owed them. They lied about

I understand your frustration. We pride ourselves in providing the best experience and service to our customers. I was able to research your policy and it was actually not sold through this local sales office. If you'd like to review your policy, please call at 844-349-8391.

It seems getting simple administrate requests completed (errors corrected that were your mistake) is impossible.   I have made multiple requests and still have no action.
I have requested 4 times to have the dates for our home purchase policy corrected.  For some reason LM made up a date of 10/26, when I told them multiple times our closing is on 10/22.  I have requested this be corrected four times.  Each time I'm told 'it will be changed within 24 to 48 hours'  each time I check and it's not done.  I go through the stupid human tricks of trying to contact them.  All I get is the chat, who admit they can't do anything, and then finally get a phone number to call.  I call.... told the same '24 to 48' hour thing, it still doesn't happen.

We've been customers for at least 10 years, we're on auto pay/never miss a payment, have never had a claim, we have 4 cars and a home.  No idea why I can't get the respect of having simple corrections made, when this was LMs mistake.  My closing date is now at risk due to LM’s inability to take simple action.  Working with Liberty Mutual, through their own company protocols, is a terrible experience and rarely generates results.  After 10+ years as a Liberty Mutual customer, with only needing to contact them for address changes and administrative updates, my experiences have been terrible.  I would not recommend LM and I will be seeking a new company for all of my insurance needs.

I have been a customer for many years. Out of the blue the raised my rate. The only excuse I got from the company was I had a claim Almost 10 months ago on a window replacement. I paid full price for the repair because it was higher than my deductible. They said they couldn't change it back and I was more than welcome to shop around. Sounds like a company that is JUST TO MONEY hungry.

I’m so grateful for your kind words, Ashley. Thanks for sharing your review with us and the community.

Wonderful insurance they are one of the best they'll work with you they are very affordable and understand when you have a hard time

Karl, thank you for your review. We appreciate your business!

Title of Walmart for pretty much all your shopping needs

I'm sorry if you ever have to deal with them for an accident My daughter got hit parked on the side of the road, not even in the car. Liberty won't help her at all with rental car, storage ,towing. Made her get it out in 1 day. She drove it home and was scared to death because it didn't drive right. They said "we didn't make her drive it home. Won't tell her or me what they'll cover for rental. Wouldn't tell us if we should get estimates. The girl was crying, not her fault. You really stink Liberty.

Low price good customer service happy overall service

I had been a lifelong customer of another insurance company, but Jenna McGuinness convinced me to let her look at my insurance. She did a great job of talking us through our needs, advising and guiding us through our coverage choices, and ended up saving us a tremendous amount of money. Since then, she's helped us with some financial recommendations and given us information for other insurance products she thought we should consider. She's a great asset and a trusted advisor.

I was just looking for insurance quotes on the internet and never even say I wanted there insurance. Then got a bill for it and they won't get rid of it because they want proof that I had insurance through another company. So I have to jump through the hurdles to get rid of something that I didn't even agree too

Great service with great rates! They can shop your coverage too, so you know you are getting a great deal.

I love being a part of the Liberty mutual team! My office has agents who are solely dedicated on meeting our customers needs as quickly and efficiently as possible! I was a customer Long before I was an agent and I picked this company because of how I have always been treated... With dignity, respect, and sense of urgency when it comes to resolving issues.

I believe they are ripping out senior citizen off I have a policy that has roadside assistant I called for my car was stuck in mud and they said it wasn’t covered because it needed Wenched  off and it would be $125 towing labor covered but not Wenching I’m filing complaint with the Better Business Bureau the Ohio Attorney General and I think you should be aware of the scam

I would advise everyone to give Liberty Mutual a chance. All these companies claim they do this and that, and then are found out to be a joke! Not Liberty Mutual, they say what they mean and mean what they say, everytime!!! I tried to add ⭐'s for them. 5 doesn't seem to be enough. 10 out of 10 insurance company!

I would definitely recommend Liberty Mutual and give five stars for the price I pay for six months of rental and car insurance.  I have not had any company of that stature offer all the benefits I needed at a price I can afford.  I'm on the fence regarding the claim process, but other than that I really like this company.  I will write a follow up review in about 30 days.   However if are looking for a company that has your back and are affordable.  Call Liberty Mutual and they will definitely handle and customize a plan to meet your needs. Going on a year and I really like the comfort of Liberty Mutual 😊

Fast and friendly service and there insurance rates are even better. Very satisfied😄

Staff are nice,but the people who run the place are definitely about the money and what they have to gain over customers needs. I will personally never go to them for insurance again.They will charge you upwards of 300 $ for cancelation and going to a new company with absolutely no warning...I live in Ohio with a clean record and was charged 800 $ for motorcycle insurance on my Honda fury...I left and went to state farm and only pay 178 a year full coverage now on that same bike a year later...I had 3 policies with them and took them all to state farm mainly because of being overcharged and they will raise your rates every year even if you have no claims ,all in all they are a very fake company and will lie to you every chance they get

I've been with them since ,2014.  I've had 3 homeowner claims.  Great phone claim service.  No problems.

I called to get a quote for insurance and the agent was very rude.  If this is how you treat your potential customers, I’d hate to see how you treat your valued customers.  I will never use Liberty Mutual...now I understand firsthand why their customer service is rated so poorly.

It's not just this agent but Liberty mutual in general.....I wouldn't use this insurance just for the tv commercials alone.....I hate them!

They took good care of my ins. needs with know high pressure like some other companies l highly recommend Liberty Mutual Ins

Kesha Kinley and they act like they don't know who she is,  she's representing their company.
And very rudely.
I wouldn't recommend this company to anyone.

Library mutual insurance is the worst insurance company in the country. Their staff are so rude and unprofessional. They will lie to avoid paying the value of your car. They give you 50% of the value of your car. Please avoid!

Unable to provide me with a plan because I don't have any employees. Why should that even matter

They give us all options explained about our car and home owners coverage if you need insurance go talk to the  these people

If I could give them zero stars I would. The folks we have dealt with have been crooked and dishonest. We are currently filing a complaint with the better business bureau. Among the lies they told us, is the Safe Driver program.  The agent that sold us our auto insurance told us we put the device in our vehicles for 90 days and it tracks your driving. You get a 5% discount for participating in it, and any amount earned while the device is in your vehicle tracking, is additional.  He was clear that it could not hurt you.  When the program was over, both vehicles had a higher percentage than 5%. The discount is supposed to go towards the insurance premium, however we only saw a 25 cent difference.  When we called to ask why, they explained that although my husband's percentage was above 5%, it hurt us, and all but cancelled out mine.  These people are frauds, they will say whatever they want to get your business.  Please do not use these tool bags!

After a bunch of horror stories heard from friends and family about how their insurance company (not Liberty Mutual) doesn't want to pay their claims I'm happy to say that Liberty Mutual was quick to respond when our basement got flooded and paid us within DAYS. Their prices are unbeatable and the service they provide in exchange is phenomenal! I keep recommending them every time the insurance company subject comes up in a conversation.

There customer service line is rude th man just hung up in my face and all I asked was do they have a Sr22 non owners.

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At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in DE, KY, MD, NJ, OH, PA, VA and WV. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

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We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Cathy!

Thomas is the perfect example of what an Insurance Agent should be - prompt, professional, always on top of responding to questions and finding the absolute best value when it comes to providing protection for my family. When you call Thomas, he will take care of you! Simply the best agent in Columbus!!!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Heather!

Tommy reached out as my newly appointed insurance agent, sharing that he could save me $700 in car and home insurance. I told him I did not want to compromise coverage, and he suggested an add on for pennies a day, to cover drains and backup (an issue I have had in the past). I am very grateful for the savings, plus he was so personable and easy to work with.

I’m so grateful for your kind words, Tyrone. Thanks for sharing your review with us and the community.

He Really does a great job. Get at Thomas if you need Assistant with Insurance…

Hi Kristen! Your review means a lot to us and lets us know I’m on the right track! I appreciate the fantastic review and am glad I could be of service.

He’s amazing at his job, highly professional, very knowledgeable and saved me money, definitely will refer my friends and family

Hi Janet! I work hard to exceed expectations and I'm thrilled you had a good experience! When my clients are happy, I am too.

Thomas was Great Iwould recommend him to family and friends!

Thomas Smith

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