Ohio

At the Liberty Mutual office in Westlake, trained local agents can help you find the coverage you need, and the discounts you deserve. The Westlake office is located on Detroit Rd. in the SSE&amp;G Professional Building between Canterbury Rd. and Dover Center Rd. We proudly serve Cuyahoga County, Lorain County and eastern portions of Erie County. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Awarding numerous Firemark Awards over the last 25 years.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Westlake, OH

Veronica, thank you for your review. We appreciate your business!

I change ins to them love the insurance company very helpful I told them what I looking for and that what they help me with

Wasn't able to talk to anyone and keep getting charged though my bank after I ask them not to charge my bank account.

Gedeon Frederick & com has great pricing and service dont hesitate to call.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in DE, KY, MD, NJ, OH, PA, VA and WV. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Mid-Atlantic Region Virtual Agents

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Jerry!

Jacki has been nothing but amazing from the start. She has been everything I have wanted in an agent and has actually presented how much more an agent could be. She has set a new level in excellence and I couldn't be happier.

If you are thinking of going with Jackie and are on the fence, do yourself a huge favor and do it. You won't regret the experience. I haven't.

Hi Wendy, thank you for taking the time to leave us a review.

Very informative and helpful woman.  If you need service I recommend you ask for her.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Jeff!

Jacki was extremely thorough and timely in helping me review all options for my home and auto insurance needs. She rocks!

Hi Jennifer, thanks for leaving such a positive review!

Jacki is great to work with and has a great personality plus she got me the best deal!

That's great to hear! I appreciate the fantastic review and are glad I could be of service.

Jacki was responsive and efficient. A great help

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Catherine!

Jacki assisted me in selecting a comprehensive and cost effective insurance policy!  She answers all your emails and questions.  Highly recommended!

Eddie, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Prompt and attentive service. A great customer experience!

Thank you so much for taking the time to leave me this amazing review. I appreciate the fantastic review and are glad I could be of service.

Jacki went above and beyond to help me get started with an insurance claim. I had a couple key questions for which I needed to speak with someone quickly (person-to-person) versus solely navigating the online process.The claims representative to whom I was assigned was out of the office that day, so I reached out to my insurance agent to point me in the right direction. He was also inadvertently out-of-office and the phone just happened to roll to Jacki on his team. Jacki was so helpful that I requested that she be my agent going forward. I had been happy with my previous agent - - I was just that impressed with the care she immediately took after receiving my phone call and jumping in to help. I would recommend Jacki to others without hesitation!  Liberty Mutual  should consider themselves lucky  - she is an asset to your company. I am typically a self-reliant, independent person, but was going through a truly difficult time. Jacki recognized me as a person/customer who needed a hand and made sure I was on my way to a smooth process with my (great) claims rep, and getting  back to life as normal. I sincerely appreciate it. My best, Karen

Emily, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

I truly enjoy working with Jacki! I highly recommend her!

Walter, thank you for your review. We appreciate your business!

Jacki Schafer has done such a terrific job for me ( obviously very knowledgeable) that I added my home, camper etc...to my policy. Thank you Jacki!

Hi Michelle, that's great to hear! I’m so glad you had a good experience. Please don't hesitate to contact me next time you want help with insurance.

Jacki is thorough, responsive, and offers helpful recommendations when I'm thinking through different coverages or considerations on my policies. I'm glad to have such a professional resource like her in my network.

Hi Alex, Thank you for taking the time to leave us a review. I loved being of service to you and hope I can assist you again soon.

Extremely helpful and knowledgeable. Saved me money on home and auto insurance.

I’m so grateful for your kind words, Tabi. Thanks for sharing your review with us and the community.

Jacki is an amazing person to work with!  She takes the time to get to know you, your needs and then goes above and beyond to meet them.  Highly recommended!

I’m so grateful for your kind words, Shannon. Thanks for sharing your review with us and the community.

Jacki was super kind, attentive, and quick in getting our policy finalized so we could close on our house in time! Would definitely recommend her to others looking for a new HOI policy.

I’m thrilled that you are satisfied with our services.

Hi Barb & Tim, thanks for leaving such a positive review! I’m so glad you had a good experience. If you have friends who need insurance, please send them my way.

Jacki is a total professional and will get you your best quote in a timely manner.  If you are shopping around for home or car insurance Jacki should be your first call!

Hi Tricia, thanks for leaving such a positive review! If you have friends who need insurance, please send them my way.

Jacki is so friendly and energetic—she is a joy to work with! And on top of that, she saved me a ton of money on my insurance. It’s been such a good experience! I would recommend her to anyone!

Thank you for the 5 stars, Viera I wish you all the best !

Stephen, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Love working with Jacki! She understands our needs, is very friendly and attentive.

Geneva, we are so glad that you enjoyed your experience. Thank you for your business!

Jacki really goes the distance. I’m excited to switch insurances, that’s how good she is.

I’m so grateful for your kind words, Danielle. Thanks for sharing your review with us and the community.

Jacki has been very helpful for both home and auto and my small business insurance. She is responsive, honest, and will find you the best deal.

Jacki was very helpful in getting me started with a good rate on my home insurance.

Jacki was very helpful and responsive when getting our insurance set up with Liberty Mutual.

Excellent customer service. Such an easy transition.

I’m so grateful for your kind words, Nate. Thanks for sharing your review with us and the community.

Extremely helpful with acquiring necessary policies, taking a load of stress off.

Jessica, we are so glad that you enjoyed your experience. Thank you for your business!

Jacki is wonderful! She caring, funny and transparent. She truly helps you find the perfect insurance for your needs. A total gem!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Amanda!

Jacki created a seamless experience. Her professionalism and attention to detail was remarkable; coupled with her knowledge and responsiveness, Jacki’s talent is unmatched by any other insurance representative I have worked with. She truly cares about her clients’ needs and her passion for her work is contagious.

Thank you, Christine. This review made our day!

Jacki was friendly and very knowledgeable. Helped me find auto coverage.
Easy to work with and very quick to respond to my concerns. Highly recommend.

Sue, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

I spoke with Jacki about insurance for my business. She is very knowledgeable, professional, and quite funny.  It was a great experience working with Jacki.  I would highly recommend her to anyone looking for insurance coverage.

Jacki Schaffer

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Jacki Schaffer

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