Oklahoma

Texas

At the Liberty Mutual office in Oklahoma City, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Oklahoma City office is located off of Quail Springs Parkway, on the north side of the Kilpatrick Turnpike between May Ave. and Portland Ave.We are proud to serve the Metro Oklahoma City area and Northwest Oklahoma.Causes close to our heartsOur office sponsors the Endeavor Games at University of Central Oklahoma and works to help support youth sports organizations in the area.Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Oklahoma City, OK

Hi clay, Thank you for taking the time to leave us a review.

Keith, thank you for taking the time to leave us feedback. We would like to apologize for your recent experience. While we understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

Terrible online and phone system, customer service stinks.  The policyholder died and they made me jump through hoops to get the auto policy cancelled (we sold the car).  They won't let you cancel without a hassle and they don't have an option to turn off auto pay.

Great introductory rates but read the fine print. After 5 years with Liberty hail took out my roof, I failed to understand that Liberty had prorated the roof. I ended up paying a a lot  out of pocket (more than half the cost of the roof) that I had thought I would, my bad.
After the hail event they  doubled my rates and put a false claim on my account so I could not get a policy with another company till that was cleared. After taking a couple weeks of calling around clearing that up I moved on to a different company with a local insurance agent.  Now I am trying to get that policy cancelled. Seems they have 1 agent answering calls on the phones so plan on waiting awhile. I used my time to write a review. been on hold now going on 15 of the 10 minutes they said I would wait.
I do not recommend Liberty Mutual.
Sincerely
Vince Sapero
Dissatisfied Former  Customer

Thank you for the 5 stars Kerri Milledge!

If I could rate this zero I would. Charged almost $500 when the policy was supposed to be cancelled. They said they would return “most” of it by midnight same day. I stressed to them I have mortgage coming out and they said it would be back in account by midnight and of course it wasn’t. $30 overdraft from my bank and still out money that is not back on my account. I highly don’t recommend this company. They are liars and horrible staff. Haven’t had this policy in over a year. Stay away they will rob you

Placed 2 claims on my home but was supposed to be 1 hence insurance went up and had open claim for 1.5 years because they did not finish work. When they completed work then it took over 30 days to pay my contractor.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Well they shot me a real good price but they did not give me a price on insuring my home they put me on hold for 20 minutes I finally hung up they never called me back

Had a wreck in 2017 that has cost me over 10k in medical bills from getting hit by a drunk driver. they claim that me and my wife signed off saying that we didn't want uninsured motorist which was a lie its cheap to get and I'm faily certain that in one way or another they either lied or took a signature from somewhere else so they didn't have to help me. I have a two year old and a family I haven't been able to take of, they could easily help me but will not. do not go here very bad.

Garbage got hit by one of their drivers and they gave me a rep that was on vacation so it took Almost a month to get the repairs started. Very slow at getting back with you too

Thank you for sharing how you feel and leaving a review.

We’re disappointed to hear you had a frustrating experience, and we really appreciate you bringing this issue to our attention. We're sorry to hear you weren't satisfied. Please consider calling this team again when you have insurance needs.

I've been with LM since my first car. Rates kept going up. Local customer service was non-existent (though, more recently they tried to make up for the lack of communication.. just not sure how). Long story short, I've just saved over $2,500 switching.

$2,500. Two cars. Two drivers. A home. No claims, except one I reported and never followed through on (small hit-and-run fender bender).

And with the other company:
- My deductible is $500. Not $750.
- They're actually valuing my house for what it's worth, not thousands under.
- I don't have to pay extra for features I never got from LM, like roadside assistance / rental car, etc. - all things they made sure to let me know that I wasn't covered on.
- Various payment options to make it cheaper.

I'd been told by friends for years that my paying ~$400 / month for a company like LM is way too much. And LM each time basically said, "Too bad, so sad" as far as rate increases.

Three stars instead of 2, because 1 - their app is neat, and the rep I spoke with when I was hit and run was indeed helpful.

Still trying to get resolve from roofing damage 8 months ago.

I’m so glad you had a good experience. Thank you for your kind words!

We look forward to helping you again in the future.

Thank you for letting us know that you're frustrated. We would like to apologize for your recent experience. That's not typical of how we do business.

These people are crooks.  Nice to some and completely steal from others.  I heard they steal...now i know they in fact do steal.  Im suing them and they have no case.  They were just hoping im some old person they could push around.

Thanks for sharing your review with us and the community.

Hi Courtney, thank you for taking the time to leave us a review.

We just switched from Progressive to Liberty Mutual and they were not only cheaper but we have WAY better coverage. We are excited to have an agent too here in Oklahoma rather than a 1-800 number. We used Grant Johnson and he was super knowledgeable and professional. Really glad we switched!

Hi Jake,  thanks for sharing your review with us and the community.

We have our homeowners insurance & car insurance through Liberty Mutual. On our most recent visit with them they were super friendly & professional with us. The few times that we have had car accidents & claims with them, they responded really quickly & got us checks issued on the spot. Definitely recommend!

Hi Patricia, the local sales agents in this office thank you for your positive review!

Thanks for handling our claim promptly! Wish I could switch to you guys😀

Please consider calling this team again when you have insurance needs. We strive hard to make every customer experience enjoyable and we’re sorry we didn't meet your expectations this time.

Got my friend another insurance company much better price.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in LA, MO, OK and TX. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Central Region Virtual Agents

Thank you, Josh. This review made our day!

very helpful and professional great experience

Hi, Lisa! Thank you so much for taking the time to leave this amazing review.

Paul has gone above and beyond to do whatever I needed. He's gotten me the best rates I've ever had and he's always on top of it!!!

Hi, Stephanie! Thank you so much for taking the time to leave me this amazing review.

Paul was so amazing and helpful!! I am so thankful for his help!!

I’m so grateful for your kind words, Werlean. Thanks for sharing your review with us and the community.

He was very patient and all returned phone calls and looked for more discounts for my policy. He was also very friendly to talk to!! He also found ways to lower my insurance premium, and I'm forever grateful!!!

Lead Sales Representative

Paul Smith is a very knowledgeable and organized Insurance Agent. He has always been available to answer all of my family’s questions and concerns. Paul has went out of his way to make sure my family has the coverage we need and more importantly can afford. We had called several local Agents in the Okc/Edmond area and he was by far,  the most informative and had the most reasonable pricing for our auto as well for our home.  It’s extremely reassuring to be able to speak to a real person and not an automated phone systems every time have a questions. We are very pleased with our Insurance policies.

Paul Smith

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