Oregon

Washington

At the Liberty Mutual office in Lake Oswego, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Lake Oswego office is located just east of I-5 and Highway 217, one block South of Kruse Way in the Kruse Woods Corporate Park. We proudly serve the communities of West Linn, Tigard, Tualatin and Salem. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Supporting local charities who serve senior citizens in the greater Portland area.</li>
<li>Presenting the Firemark Award to local firefighters for their heroism and charitable work.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Lake Oswego, OR

Hi Elizabeth Cassidy, the local sales agents in this office thank you for your positive review!

Great experience!  Fabulous customer service!

Hi Chris Olson Homes, the local sales agents in this office thank you for your positive review!

Robert and his team do excellent work. They communicate well with their clients. Very informative and lookout for their clients best interest.

Hi Chase Rosson, Thank you for taking the time to leave us a review.

Great service and a friendly team. Would recommend!

Hi NICHOLAS OLSON, Thank you for taking the time to leave us a review.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

My car insurance claim experience was a nightmare. All communication had to be via text messages. My claims adjuster's messages were written in poor language and were therefore so unclear (and also full of mistakes) that it took many texts back and forth to sort out the miscommunication. At first she texted that my car was declared a total loss. After I pushed back, she said that she made a mistake. Finally, after two weeks I received a text from her and LM stating that my damage review was available on my account. I have the LM mobile app installed but when I logged in and clicked on "View Estimate and Details" I got a message saying there was no claim info available. I called the the "Having trouble?" number which referred me back to the claims adjuster who was not available.
Then I received an email from an unknown individual with a 1 page pdf file about my claim that showed the LM logo but no info.
I finally was able to reach the adjuster by phone who told me that she sent me a claim settlement check in the mail today.

I canceled my car insurance with this company. By the way, they raised my premium significantly at the last renewal period, even though I had had no accidents, claims, or tickets.

This was my first claim experience and it was from hell.

Shoutout to Ebony from Liberty Mutual. Had the best customer service, was very patient with my questions and answered them with respect, honesty, and got any problems I had were taken care of right away. I highly recommend Ebony to anyone. Very kind and trustworthy person.

My car and truck were damaged by one of there policy holders. It did $7700 damage to my car and over a $1000 damage to my truck. They estimated the car damage at $2600. I had rebuilt the car from the ground up with a custom vinyl wrap job valued at over $2000 alone. My advice is that you contact your state insurance commissioner in this company. I'm still fighting with them to get the right appraisal

I hate this insurance and the worst part is that its not mine its been more then a month now and they cant figure it out wife thinks im not doing enough to get them to respond but they are just giving me the run around most of the time they will not answer calls or emails.

App wouldn’t allow me to downgrade insurance during COVID, so I canceled, only to get harassment from a Bill collector several months later saying I didn’t cancel until they apparently  canceled my insurance— three months after I canceled.  Now they claim I owe $900 for insurance I never wanted.  Scam!

Zero rating.  Have had insurance with this company approximately ten years with no claims.  Alternator went out in truck. Could not get roadside service.  Stuck on busy highway with truck and  rig for five hours.  Got the run around for about three  hours from Liberty's roadside service.  Liberty did not give us service.  Had to get alternative service.  Cannot ever get in touch with our agent, Lauri Lum.  Liberty raises payments every year, debits my account  automatically and gives zero service.

Too bad you can't rate it ZERO. Good luck trying to reach anyone at these office, they have the phones going to their central call center. Totally inconsiderate service. You truly do get what you pay for. Found an large company with GREAT SERVICE and they take care of heir clients. What a concept.

This is the most difficult insurance company to get in touch with.  My agent is never available and my calls get directed to some office in Tampa, FL.  Not getting the warm fuzzies here.  It really terrifies me to think what would happen if I ever really needed them if I was ever in an accident.  I'm definitely doing some insurance shopping.  Hope they're not all this bad.

This is one of the bad insurance I have almost like a month the one of their clients hit me on my truck and no one call me jet to fix my truck and when I call they send me to the voice mail sucks this insurance they just want to get money but they don’t want to take care of the customers I will put 0 on the stars

I'm tired of the robocalls from your third party vendor.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CA, HI, ID, OR and WA. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Pacific Region Virtual Agents

Hi Courtney Leonard, that's great to hear!

Kylie is the best insurance agent I have ever worked with! She is super responsive and knowledgeable. Kylie makes it so easy to navigate the insurance process and I highly recommend working with her.

Wes, we’re so glad you had a good experience. Thank you so much for taking the time to leave us this amazing review!

Kylie has been our agent for more than 4 years now through two houses. She takes care of business and tends to your needs. When our homeowner premium went up almost 50% she was able to rewrite it with the same coverages, get the premium back down to almost where it was before and found some savings for us in our auto coverage at the same time. Her phone presence is great as well - I have never felt rushed or pressured to make a decision and she is always happy to talk through different options and give me time to think or discuss with my wife. Thanks again Kylie!

Always responsive with great service.  Continues to help with cost effective insurance options that best suit our needs.

I’m so grateful for your kind words, Moses Rain. Thanks for sharing your review with us and the community.

I been working with Kylie for years for my auto and home insurance and she provides above and beyond customer services and professional advice. She is awesome insurance agent who I ever work with.

Great to hear! Your review means a lot to us and lets us know I’m on the right track! I look forward to helping you again in the future.

Kylie is always quick to react to our many queries.

Thank you for the 5 stars, Justine Jeong!

Thank you for the 5 stars, fred graetzer!

Thank you for the 5 stars, Alan LeTourneux!

Thank you for the 5 stars, Scott Mccurdy!

Kylie was very responsive and a true professional. She was able to gather information I was looking for super fast and provided me excellent rates! Five stars! Can I give six?

Thank you for the 5 stars, Ashley Bishop!

Kylie is a great agent. She always responds in a timely manner and resolves our issues quickly, saving us money in the process.

Great agent. Always very responsive and customer friendly. Looking our for customers and finding the best deals. Would recommend Kylie.

Thank you for the 5 stars, Nicole Barlow!

Kylie has the most amazing follow up she earned my business years ago with her consistent follow up with me, I stay with her because she has always delivered the best customer service.  Insurance is something we all have to have I love that she makes it effortless for me and that I can trust her to get me insured adequately with the best coverage for my needs.  I will always be her client I have no need or desire to go elsewhere.

Kylie Tacheny

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