The Liberty Leaders Club recognizes and honors the top 12% of outstanding performance in the sale of Personal Lines policies.

Liberty Leaders

Oregon

Washington

At the Liberty Mutual office in Lake Oswego, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Lake Oswego office is located just east of I-5 and Highway 217, one block South of Kruse Way in the Kruse Woods Corporate Park. We proudly serve the communities of West Linn, Tigard, Tualatin and Salem. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Supporting local charities who serve senior citizens in the greater Portland area.</li>
<li>Presenting the Firemark Award to local firefighters for their heroism and charitable work.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Lake Oswego, OR

Hi Elizabeth Cassidy, the local sales agents in this office thank you for your positive review!

Great experience!  Fabulous customer service!

Hi Chris Olson Homes, the local sales agents in this office thank you for your positive review!

Robert and his team do excellent work. They communicate well with their clients. Very informative and lookout for their clients best interest.

Hi Chase Rosson, Thank you for taking the time to leave us a review.

Great service and a friendly team. Would recommend!

Hi NICHOLAS OLSON, Thank you for taking the time to leave us a review.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

My car insurance claim experience was a nightmare. All communication had to be via text messages. My claims adjuster's messages were written in poor language and were therefore so unclear (and also full of mistakes) that it took many texts back and forth to sort out the miscommunication. At first she texted that my car was declared a total loss. After I pushed back, she said that she made a mistake. Finally, after two weeks I received a text from her and LM stating that my damage review was available on my account. I have the LM mobile app installed but when I logged in and clicked on "View Estimate and Details" I got a message saying there was no claim info available. I called the the "Having trouble?" number which referred me back to the claims adjuster who was not available.
Then I received an email from an unknown individual with a 1 page pdf file about my claim that showed the LM logo but no info.
I finally was able to reach the adjuster by phone who told me that she sent me a claim settlement check in the mail today.

I canceled my car insurance with this company. By the way, they raised my premium significantly at the last renewal period, even though I had had no accidents, claims, or tickets.

This was my first claim experience and it was from hell.

Shoutout to Ebony from Liberty Mutual. Had the best customer service, was very patient with my questions and answered them with respect, honesty, and got any problems I had were taken care of right away. I highly recommend Ebony to anyone. Very kind and trustworthy person.

My car and truck were damaged by one of there policy holders. It did $7700 damage to my car and over a $1000 damage to my truck. They estimated the car damage at $2600. I had rebuilt the car from the ground up with a custom vinyl wrap job valued at over $2000 alone. My advice is that you contact your state insurance commissioner in this company. I'm still fighting with them to get the right appraisal

I hate this insurance and the worst part is that its not mine its been more then a month now and they cant figure it out wife thinks im not doing enough to get them to respond but they are just giving me the run around most of the time they will not answer calls or emails.

App wouldn’t allow me to downgrade insurance during COVID, so I canceled, only to get harassment from a Bill collector several months later saying I didn’t cancel until they apparently  canceled my insurance— three months after I canceled.  Now they claim I owe $900 for insurance I never wanted.  Scam!

Zero rating.  Have had insurance with this company approximately ten years with no claims.  Alternator went out in truck. Could not get roadside service.  Stuck on busy highway with truck and  rig for five hours.  Got the run around for about three  hours from Liberty's roadside service.  Liberty did not give us service.  Had to get alternative service.  Cannot ever get in touch with our agent, Lauri Lum.  Liberty raises payments every year, debits my account  automatically and gives zero service.

Too bad you can't rate it ZERO. Good luck trying to reach anyone at these office, they have the phones going to their central call center. Totally inconsiderate service. You truly do get what you pay for. Found an large company with GREAT SERVICE and they take care of heir clients. What a concept.

This is the most difficult insurance company to get in touch with.  My agent is never available and my calls get directed to some office in Tampa, FL.  Not getting the warm fuzzies here.  It really terrifies me to think what would happen if I ever really needed them if I was ever in an accident.  I'm definitely doing some insurance shopping.  Hope they're not all this bad.

This is one of the bad insurance I have almost like a month the one of their clients hit me on my truck and no one call me jet to fix my truck and when I call they send me to the voice mail sucks this insurance they just want to get money but they don’t want to take care of the customers I will put 0 on the stars

I'm tired of the robocalls from your third party vendor.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CA, HI, ID, OR and WA. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Pacific Region Virtual Agents

Always is responsive. Very pleasant and professional to work with

Sean is super responsive. We have worked with him since we bought our home over 7 years ago and stayed with him ever since.

I have been using Sean for over 10 years and have never been happier!  Old school customer service in an age where customer service feels like a thing of the past.  Can't be beat!  Thanks Sean for all your hard work and continued support.

This review made our day! I appreciate you taking the time to let us know about your experience!

Sean has been our agent the past 28+ years. We have always received excellent service and advice. I was a mortgage banker & broker for 35+ years and dealt with numerous insurance agents; but over the last 28+ referred all my client to Sean. NEVER once received a negative word back from any of them. Most actually called me thanking me for the referral.

Thanks for sharing your review with us and the community. I’m so glad you had a good experience. I look forward to helping you again in the future.

I have worked with Sean for many years, and it has been a pleasure. He is responsive, competent, and always makes sure that our interests come first. And he's also a good guy.

Thanks for sharing your review with us and the community.

We have been with Sean since he first got with Liberty.
He has been excellent and always looking out for us in getting us the best coverage for the best value.
thank you

Sean has been handling all me insurance needs for over 20 years.  Top notch service and great rates..

Superbly responsive and candid. Sean makes insurance painless and easy!

Kia Petropoulos, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Sean is a true expert in his field! I have always been able to quickly get in touch with Sean at a moments notice, and have always been given sound, honest advice; even when it doesn't result in Sean earning anything "extra".

Sean's honesty and level-headedness is awesome to find especially when you are in unexpected, often times very stressful, situations.

Thank you Sean, anyone would be so lucky to work with you, as I have been over the years!

Sean has been my agent for over 20 years, managing my auto, home owner and second home owner insurance and now my rental insurance.  He has always been very responsive whenever I have needs or questions.

Julie Burton, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Sean is responsive, reliable and knowledgeable.  Not only do I trust his guidance but I enjoy our interactions that are positive and personal.l. I am grateful to have him to take care of my insurance and planning needs.

Hi, Elmer Atkinson! Thank you so much for taking the time to leave us this amazing review.

Best insurance agent ever--fast, friendly, efficient, effective!!

I’m so grateful for your kind words, Maggie Haines. Thanks for sharing your review with us, we are glad to be able to offer competitive insurance policies.

Sean McLoughlin is stellar. He’s a professional in insurance. His product presentation  is informative and educational. My experience with Sean has been that he cares for my needs while delivering a competitive product. Im glad to recommend Sean.

Thank you, Ed Yanke. This review made our day!

Sean is awesome.  He is quick and works for me getting me better rates whenever possible.  My son had an accident 4 days after getting his license and had not been reported yet.  The insurance was going to double.  Sean saved me over $1500 even knowing that.  Have been with him ever since.  I have recommended him to many others.

Jan Kooning, we’re so glad you had a good experience. I am glad to have helped with insuring your homes, personal auto and watercraft insurance policies. We look forward to serving your insurance needs for years to come!

Sean has been my insurance agent for almost 25 years and has managed insurance products for multiple homes, commercial real estate investments and personal automobiles and watercraft. He has without fail found the best pricing for all my coverage needs.  I highly recommend Sean!

Ed Ariniello, we are so glad that you enjoyed your experience. Thank you for your business!

Sean is one amazing person and professional. I've been betting my life, family, home and property on him for over 25 years! He cares and he's responsive!

Sean Mcloughlin

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