Oregon

Washington

At the Liberty Mutual office in Lake Oswego, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Lake Oswego office is located just east of I-5 and Highway 217, one block South of Kruse Way in the Kruse Woods Corporate Park. We proudly serve the communities of West Linn, Tigard, Tualatin and Salem. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Supporting local charities who serve senior citizens in the greater Portland area.</li>
<li>Presenting the Firemark Award to local firefighters for their heroism and charitable work.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Lake Oswego, OR

Hi Elizabeth Cassidy, the local sales agents in this office thank you for your positive review!

Great experience!  Fabulous customer service!

Hi Chris Olson Homes, the local sales agents in this office thank you for your positive review!

Robert and his team do excellent work. They communicate well with their clients. Very informative and lookout for their clients best interest.

Hi Chase Rosson, Thank you for taking the time to leave us a review.

Great service and a friendly team. Would recommend!

Hi NICHOLAS OLSON, Thank you for taking the time to leave us a review.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

My car insurance claim experience was a nightmare. All communication had to be via text messages. My claims adjuster's messages were written in poor language and were therefore so unclear (and also full of mistakes) that it took many texts back and forth to sort out the miscommunication. At first she texted that my car was declared a total loss. After I pushed back, she said that she made a mistake. Finally, after two weeks I received a text from her and LM stating that my damage review was available on my account. I have the LM mobile app installed but when I logged in and clicked on "View Estimate and Details" I got a message saying there was no claim info available. I called the the "Having trouble?" number which referred me back to the claims adjuster who was not available.
Then I received an email from an unknown individual with a 1 page pdf file about my claim that showed the LM logo but no info.
I finally was able to reach the adjuster by phone who told me that she sent me a claim settlement check in the mail today.

I canceled my car insurance with this company. By the way, they raised my premium significantly at the last renewal period, even though I had had no accidents, claims, or tickets.

This was my first claim experience and it was from hell.

Shoutout to Ebony from Liberty Mutual. Had the best customer service, was very patient with my questions and answered them with respect, honesty, and got any problems I had were taken care of right away. I highly recommend Ebony to anyone. Very kind and trustworthy person.

My car and truck were damaged by one of there policy holders. It did $7700 damage to my car and over a $1000 damage to my truck. They estimated the car damage at $2600. I had rebuilt the car from the ground up with a custom vinyl wrap job valued at over $2000 alone. My advice is that you contact your state insurance commissioner in this company. I'm still fighting with them to get the right appraisal

I hate this insurance and the worst part is that its not mine its been more then a month now and they cant figure it out wife thinks im not doing enough to get them to respond but they are just giving me the run around most of the time they will not answer calls or emails.

App wouldn’t allow me to downgrade insurance during COVID, so I canceled, only to get harassment from a Bill collector several months later saying I didn’t cancel until they apparently  canceled my insurance— three months after I canceled.  Now they claim I owe $900 for insurance I never wanted.  Scam!

Zero rating.  Have had insurance with this company approximately ten years with no claims.  Alternator went out in truck. Could not get roadside service.  Stuck on busy highway with truck and  rig for five hours.  Got the run around for about three  hours from Liberty's roadside service.  Liberty did not give us service.  Had to get alternative service.  Cannot ever get in touch with our agent, Lauri Lum.  Liberty raises payments every year, debits my account  automatically and gives zero service.

Too bad you can't rate it ZERO. Good luck trying to reach anyone at these office, they have the phones going to their central call center. Totally inconsiderate service. You truly do get what you pay for. Found an large company with GREAT SERVICE and they take care of heir clients. What a concept.

This is the most difficult insurance company to get in touch with.  My agent is never available and my calls get directed to some office in Tampa, FL.  Not getting the warm fuzzies here.  It really terrifies me to think what would happen if I ever really needed them if I was ever in an accident.  I'm definitely doing some insurance shopping.  Hope they're not all this bad.

This is one of the bad insurance I have almost like a month the one of their clients hit me on my truck and no one call me jet to fix my truck and when I call they send me to the voice mail sucks this insurance they just want to get money but they don’t want to take care of the customers I will put 0 on the stars

I'm tired of the robocalls from your third party vendor.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CA, HI, ID, OR and WA. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Pacific Region Virtual Agents

While searching for less expensive insurance, Ward searched multiple insurance companies in order to provide us the most cost-effective insurance, without us losing the coverages we already have.  Even though he couldn't beat our current insurance carrier, he was very informative and with the knowledge he provided, we were able to see that we had great insurance already in place.  Great customer service.  Definitely calling back in the future to check quotes again. Thank you for the time spent with us. 

Helpful. Informative. Great customer service. 

I’m so grateful for your kind words, Brianna Price. Thanks for sharing your review with us and the community. I look forward to helping over the years to come!

Ward is the Best!  Working for a lender he is my go to for anything insurance related!  He is a well of knowledge and always responds timely when we reach out to him, which is essential when you have timelines to keep.  I would highly recommend him to anyone!

Ward is very personable and knowledgeable while explaining the ins and outs of our coverages on several policies and is just as kind with my elderly parents and  their policies.  I trust that he always has our best interests in mind when making changes and suggestions about our policies.  Thank you, Ward!!

Richard Rusch, we are so glad that you enjoyed your experience. Thank you for your business!

Ward recently took over my account after my former sales rep left the company. I have been given excellent service by Ward.  He has responded timely to my questions, gives me options to make policy decisions, makes suggestions on additional coverages, and will conduct policy review at renewal time making sure I have no coverage gaps. I have been satisfied with Liberty’s pricing on all my policies, and NOW with my agent’s service. A happy Liberty Mutual customer👍

Ward was an amazing help! He was extremely helpful and provided what I needed instantly. No better customer service than this! Thank you Ward!!!!

Hi Gary G and Monique Y, that's great to hear! I loved being of service to you and hope I can assist you again soon.

Best insurance agent we have ever worked with. Ward knows how to get his customers the best deal. Saved us lots of $$. Thank you Ward!! 

Hi Monique Y and Gary O, thanks for leaving such a positive review!

Ward is super nice, friendly, professional, and very efficient. He takes time to listen to our need and helped us finding a great auto policy. We are very pleased with the result. We would definitely work with Ward again and recommend Ward to our friends. 

Hi Kay H G, that's great to hear! I look forward to helping you again in the future.

Excellent, Efficient, Experienced!  Ward turned my dread of dealing with insurance issues into Complete Calmness and Confidence.  

Ward provides great customer service! He is always quick to respond and resolves any issues rapidly.

I’m so grateful for your kind words, Jasmine Silver. Thanks for sharing your review with us and the community.

Ward's experience and common sense approach is so refreshing and crucial to navigating the ever-changing world of insurance. I am so grateful to be able to work with him!

Hi Angela C, thanks for leaving such a positive review! I’m thrilled that you are satisfied with our services. I look forward to helping you again in the future.

Ward has been our agent for several years and is the best agent we've had.  He is always willing to go the extra mile to get us the best deal and policies. He is a pleasure to work with. 

Hi Clint D, that's great to hear! I’m so glad you had a good experience.

Went the extra mile to make changes easy!

Hi Richard R, thanks for leaving such a positive review! Your review means a lot to us and lets us know I’m on the right track!

The most responsive knowledgable agent I've ever had, bar none. Ward gives insite on coverages that may be needed and has access to speciality companies when required.  I've very pleased with my insurance portfolio and how it's managed by Ward.  

Hi Steve Cheipot, I appreciate you taking the time to let us know about your experience!

Good customer service! He helped me really good! 

I’m so grateful for your kind words, John N. Thanks for sharing your review with us and the community.

It is a true pleasure to work with someone knowledgeable and answers the phone  versus searching out answers on some web site.   Ward has helped us in many different ways over a long time 

Jackie S., we are so glad that you enjoyed your experience. Thank you for your business!

Likable. Reliable. Attentive. Helpful. Been working with Ward for many years, looking forward to many more years of having him as our go-to.

The best!!!! Insurance company and Ward is the best!!!


Matt, thank you for your review. We appreciate your business!

Best service I have ever received for all of my insurance needs. Fast, accurate, helpful. 

Loretta B., thank you for your review. We appreciate your business!

Professional. Efficient. Honest. Great response time. Ward does the hard work and I reap the benefits. 

Very responsive and helpful!  Met my needs, answered my questions, and I look forward to working with Ward in the future.

Fast, excellent and professional service.

Highly recommended.   Ward is very knowledgeable and helpful.  He made switching our home and auto coverage painless and saved us a bunch of money in the process.

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