New Jersey

Pennsylvania

At the Liberty Mutual office in Allentown, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Allentown office is located on West Tilghman Street, across from Lincoln Technical Institute in the Commerce Plaza Corporate Park. Our building is located in the rear left corner of the corporate center. We have proudly served Lehigh Valley and the surrounding areas for over 50 years. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Actively engaging in the Lehigh Valley Chamber of Commerce, Community Action of the Lehigh Valley, International Association of Firefighters and the Lehigh Valley BAR Association.</li>
<li>Participating in community based activities, youth sports, teen driving programs and charities.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Allentown, PA

Hi Scott, thank you for taking the time to leave our local sales agent such a great compliment.

If you"re looking for that lost unicorn called service, care and thoughtfulness, you've found it! Regina is all this and more rolled into a fantastic Person.  If she was any better, she'd be triplets! You have found what you're looking for!

Hi Asi, the local sales agent in this office thanks you for your positive review!

Brandon Hyman great customer service. Excellent 

Hi Tara, thank you for taking the time to leave our local sales agent such a great compliment. Your review means a lot to us and lets us know I’m on the right track!

I'll follow Regina wherever she'll go.  Love her positive attitude and breadth of knowledge when it comes to a subject most people like to ignore - insurance.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Hi, the local sales agent in this office thanks you for your positive review!

Best service ever...Daleita knows what she is doing. I will recommend her services to everyone I know. Very satisfied!

Wow! Thank you. This review made my day. I’m thrilled that you are satisfied with our services. We look forward to helping you again in the future.

Brandon is awesome, he does an amazing job listening to our needs and providing the insurance that work best to us.

Hi Lizzette, our local sales agent was blown away by your positive experience. Positive feedback motivates agents in this office to continue exceeding expectations.

I cant find anything to complain about. By far the best insurance agency with the best prices. Agents are very helpful and knowledgeable. They make servicing you their number one priority! Great job Liberty and thank you Daleita!! 

Hi Alicia , thanks for your kind words. Positive feedback motivates agents in this office to continue exceeding expectations.

Hi Samantha, thank you for taking the time to leave our local sales agent such a great compliment.

Daleita was able to help me find the best price, was very helpful and saved me alot of money.

Hi Alan, thank you for taking the time to leave our local sales agents such a great compliment.

Thank you so much Daleita Wilson for your service an Changing me an my family life for the better you are so awesome .

Hi Ryan, thank you for taking the time to leave our local sales agents such a great compliment.

Brandon Hyman is knowledgeable and helpful. 

Hi Donielle, the local sales agents in this office thank you for your positive review!

Great customer service providing homeowner and bundling rates!

Hi Kristina, the local sales agent in this office thanks you for your positive review!

Brandon Hyman has been the best, nicest, and most thorough insurance agent I have ever had. He actually cares instead of just doing his job. Highly recommend looking him up if you want great service with a smile! 

Great Customer Service and Daleita managed to help bundle services for less than just car insurance alone. 

Hi Amanda, Thank you for taking the time to leave us a review.

Great customer service, rates, and responsiveness. Daleita is knowledgeable and helpful. 

Working with Brandon Hyman is always a pleasure. Very knowledgeable and helpful. 

Hi Annette, thank you for taking the time to leave our local sales agent such a great compliment.

Great Service! Daleita Roman is top notch!

Very knowledgeable and very easy to work with!

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Professional, responsive, and worked hard to find the right policy for us. 

Wow, we were blown away by your positive words. We really appreciate the time you took to write such a detailed review! Thank you!

Daleita Roman is very efficient, helpful and a pleasure to do work with. It is good to know she is there to answer my questions and solve my problems.

Daleita showed excellent customer service and it was  a overall great experience. Will the referring.

Hi Matt, thanks for your kind words. Positive feedback motivates agents in this office to continue exceeding expectations.

Brandon Hyman has always been there for us.  Kind courteous and quick to respond !

Hi Anthony, thanks for your kind words. I’m thrilled that you are satisfied with our services.

Super friendly and helpful, the agents shopped my policy around and saved me a ton of money. 

Hi Jason, thank you for taking the time to leave our local sales agents such a great compliment.

Hi Jamie, Thank you for taking the time to leave us a review. Your review means a lot to us and lets us know I’m on the right track!

As a Realtor having an insurance agent like Brandon Hyman in your contacts is key. He always gets my clients the best rates. Extremely professional, quick to respond, just all around a pleasure to work with. Highly recommend!

Hi Daphne, thank you for taking the time to leave our local sales agents such a great compliment.

Deleita Wilson was super helpful she answered all of my questions and tried to give me the best option available.  I know I can count on her for anything 

Excellent service, best quotes. Would recommend 10/10

Hi Noel, Thank you for taking the time to leave us a review.

Great customer service. Highly recommend! 

They take care of all my insurance needs! Very friendly and fast response!!

Hi Liz, thank you for taking the time to leave our local sales agent such a great compliment.

Daleita Roman has amazing customer service. She patiently discussed many options with me and is always available if I have any questions or concerns. 

Hi Chrystal, thank you for taking the time to leave our local sales agent such a great compliment. Your review means a lot to us and lets us know I’m on the right track!

Brandon Hyman took his time and provided me multiple quotes for my husband and I and my children.  He was excellent to deal with.

Center Valley, PA Insurance office is great

Thank you for taking the time to leave us such a great compliment. We appreciate you recommending our services in your comments and we're happy to hear that you had a wonderful customer experience.

The customer service at Liberty mutual is very exceptional and the quality of service exceeds expectations. Whenever I have questions my consultant Brandon Hyman would always drop whatever he’s doing to assist me when needed. I would refer Liberty Mutual for insurance.

Brandon Hyman was truly amazing to work with! As a first time home buyer, he made everything such a breeze & got me the BEST quote with what other agents were quoting me.. He also hooked it up & got me better quote for my car insurance!  10/10 recommend! He WILL take care of you!

We love Dunkin'! This is a wonderful location. The food is fresh, the place is clean, and the staff is excellent. Mohammed is an excellent leader and the young ladies are friendly and helpful.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

They don’t even deserve 1 star. WORST CLAIMS DEPARTMENT EVER! I hope and pray that no one gets into an accident with a liberty mutual customer because guess what? THEY WONT ANSWER YOU AND WILL LEAVE YOU WITHOUT A CAR!

We are so glad that you enjoyed your experience. Thank you for your business!

It's only been a few weeks but so far so great

It's ok. Better then what I had. Better they Geico

Started a new policy with out me signing  raised my rate without my authorization I have a perfect driving record charging me. Over 500 a month  said all my discounts expired when I questioned them about this after switching after paying my bill one week earlier would not give any money back  never was ask what I needed like the commercial says was with them 2 years no accidents, no tickets, me and my husband are over 55 ferfect driving record

Tricked me into a lower quote just to raise it 30 dollars.Then another 14 the next yr for no reason.

Broken windshield.. called on Saturday, spoke with claims, transferred to auto glass shop, scheduled repair for Monday at my home.  If it happens, 5 stars..   if it doesn't, well then we'll start deducting.

Prompt but will continue to email and call you after your done

trying to get a fax number.  The phone system is designed to keep you from talking to someone.  very frustrating

I wish i could give 0.. i opened a claim for my mom. She doesn’t any accident,tickets or claims in the past.. they keep doing the run around with us.. from a voicemail to another.. really bad claim department. Customer service is actually really nice.. can anyone believe a claim representative that doesn’t ever answer his phone neither email. He never reached out to us regarding the claim.. i call it the ghost claim department.. stay away

Repeatedly put me off about a claim, then closed the claim without addressing some issues. Ignored follow up calls and emails.

I have been trying for one week to speak to an actual human regarding a claim I have.  I have been unsuccessful.  I get bounced from one recording to another.  Emails have gone unanswered.  Once this claim is resolved, I will be switching insurers.

Extremely helpful! Great service, explained everything including the app & saved us over $150/ month on auto insurance! Happy we went here! 👍 👍

I've had liberty mutual online only as my insurance company since 2000. I have home owners and car insurance, so I get a good discount. They have a great staff, courteous, and very respectful always when speaking on the phone.

Liberty Mutual just increased my auto insurance rates from $1900/yr to $2500/yr. That's WITH my 17% safe driver discount. They cancelled my discount, increased my rates by $600, refused to explain why, were condescending to me when I demanded to know what I was paying for, "Rates are going up everywhere, sir". Kathy in Customer Retention was appalling for customer service. I have ZERO incidents in past year. I called others, including other customers, and NO ONE has their increasing like this. They singled me out and then told me it was everyone. They lied trying to get money from me. Avoid.

terrible, been with them for over 30 years , since prudential days, just raised home insurance 220 for a year....have already dropped my auto insurance with them last year, they kept raising prices...others are so much cheaper and same coverage......

Do not do anything with this company. My work uses them for short term disability.  I recently had a massive heart attack. This company delayed approving my disability for 5 weeks and now they want to hold it another 10 days. I worked hard the last 5 years to restore my credit, now it is in jeopardy thanks to them. When you try to reason with them they will hang up the phone on you. BEWARE !!!!

I give a 0 if I could, Stay away.Run.  Their low prices are what they are. You get what you pay for. Their claims department sucks. They will do everything to not pay. You will have to file a law suit to get some thing done. Not worth the trouble. Get another Insurance company.

My work uses them for disability..  I would give them a zero if I could. Do you not use them stay away from them. They make every excuse to slow down paying your claims.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in DE, KY, MD, NJ, OH, PA, VA and WV. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Mid-Atlantic Region Virtual Agents

He was not helpful
He wasted my time and aend me to wrong office and when ask him to help me again to solve problem he rejected

Bonita, we are so glad that you enjoyed your experience. Thank you for your business!

Very helpful , went out of his way to help us , wonderful man 5 stars for sure .

Hi Dwayne, thanks for leaving such a positive review!

It was great doing business with Brandon real friendly made me feel like he had me back to get me best auto insurance.  Thanks Brandon

I’m so grateful for your kind words, Lizzie. Thanks for sharing your review with us and the community.

Brandon was able to help me create a new rental policy that fit our needs, and he was full of helpful knowledge! He was very responsive and worked quickly to complete my policy.

Mylinda, we are so glad that you enjoyed your experience. Thank you for your business!

Brandon was so easy to work with. He truly listened to my concerns and found solutions for me where others didn't. I am confident that I have the best coverage for my unique situation. Brandon gave me the lowest price and the highest customer service!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Taylor!

I was researching home and auto insurance bundles and was not having the best response time or help until I came across Brandon. He took time to explain everything to me over the phone and walked me through the process. He worked diligently to meet my needs and get me the best deal possible. This is the lowest I’ve ever paid for Auto insurance thanks to Brandon! I highly recommend his services!!

Jinan, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

I’ve been struggling to find the right insurance for weeks and it was stressing me out like crazy until my great boss told me about Brandon and he was able to get me a very affordable and great policy in almost 10 minutes. I highly recommend him and will definitely tell my friends about him 👍🏻👍🏻👍🏻👍🏻👍🏻🙌🏻🙌🏻🙌🏻🙌🏻

Thank you for the 5 stars, Anthony Awgul!

Brandon has an extensive knowledge of the industry and can help customize your coverage so you’re better protected and save more money!

Khadijah Brown, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Brandon is very knowledgeable and helped me to easily understand my life insurance options for both myself and my son. After recently giving birth, I reached out to Brandon for another policy. I will be recommending him to family and friends. He is very nice and made things very easy.

Thank you for the review.  It was a pleasure to work with you!

Tamika Roberts, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Every time I had a question, he was responsive with getting back to me and helping me through. Not only was he able to save me tons of money, he did so with excellent communication and customer service. Thank you for your time. I am a happy customer.

Thank you for your honest response it was a pleasure helping you today.

Brandon is very knowledgeable and goes above and beyond by comparing the quotes from other insurance agencies as well. You can tell that he really just wants to help you get the best offer.

Brandon Hyman

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