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At the Liberty Mutual office in Scranton/Wilkes Barre, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Scranton/Wilkes Barre office is located on Montage Mountain, just down the road from the Shoppes at Montage and the Cinemark movie theater. Our office proudly serves the Greater Scranton/Wilkes Barre Area. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Holding child fingerprinting events.</li>
<li>Volunteering at local soup kitchens.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Scranton, PA

Liberty Mutual has become a highly over priced joke.  Highest rates in the industry for the absolute worst service.  After 30 years with this company I wish there was a lower rating to give them.  Take your business elsewhere.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

The agent Christopher Singletary was nice at first , but didn't pay attention to detail. He issued my payout 3 times with the incorrect information.  Then once I asked for a manager my calls were then ignored.  I was clear for payout on Monday,  it's Friday an he  still has not fixed his mistake yet . Now my attorney has to get involved. I'm disappointed in this type of carelessness from safco/liberty mutual

Scott is absolutely disrespectful uncourteous jerk, I wouldn’t do business with him. No respect at all whatsoever

They shot me from one digital voice to another. Then hung up.
I still don't know why they charged me $67.

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

I think you may have posted this for the wrong business.

Over price on ice cream and slice of pizza

Great customer service, flexible bill payments

I cant find anything to complain about. By far the best insurance agency with the best prices. Agents are very helpful and knowledgeable. They make servicing you their number one priority! Great job Liberty and thank you!!!

I chose liberty for my own policy,  I hear confidence  in there pitch, also I have more coverage for a lot lower price, out of all the others.
I do not think there is another insurance company I would switch too, even if they offered me a lower price.  I recommend my friends to just call liberty to hear there quote!!!!

Total Scam - They hide "discounts " in your premium that fall off and then jack up the price at renewal. They will also tell you that the Right Track will not raise your premium but it can raise it 5%. They are total crooks.

Bad roadside assistance experience recently. Very unhappy with customer service on phone and assistance never came to help.

I live this insurance company they r the best

Amazing company! Have been with them since I was 21 don’t plan on switching ever. They handle claims promptly and do treat you like a person not a number. They offer great discounts for bundling auto home and life. Keep up the good work.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in DE, KY, MD, NJ, OH, PA, VA and WV. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Mid-Atlantic Region Virtual Agents

Carolyn, we’re so glad you had a good experience! We look forward to serving your insurance needs for years to come!

I have actually been working with Brianna Keeler over the last year. She is amazing - works to get me the best coverage for the best price - makes recommendations to be sure I am fully covered - and she gets back to me right away.  Brianna is pleasant and respectful. I have been with Liberty Mutual since the early 70s and have always liked the company, but Brianna is the first person who has reached out to me personally. Thank you, Brianna.

Scott Weinschenk, LUTCF

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Scott Weinschenk, LUTCF

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