Sales Associate

The Circle of Winners award is presented annually to top producing sales representatives for the sales of Life Insurance. 

Circle of Winners

The Crown award is presented annually to the top producing sales representative in each of four categories: Auto Sales, Home Sales, Life Sales and Overall.

Crown Award

The Lamplighters Club was designed to recognize initial Life and Annuity Sales efforts.

Lamplighter Award

Liberty Elite was introduced to honor and recognize the top 1% of Sales Representatives in the sale of Personal Lines policies.

Liberty Elite

The Liberty Leaders Club recognizes and honors the top 12% of outstanding performance in the sale of Personal Lines policies.

Liberty Leaders

The Liberty Life Leaders Club recognizes and honors outstanding performance of the 12% of the salesforce in the sale of Personal Life Insurance and Annuities.

Liberty Life Leaders

The Pacesetter programs recognizes Sales Representatives, in their first 4 years on the job, who perform over-and-above the expectations of the sale of Personal Insurance policies.

Pacesetter Plus

The Pursuit of Excellence program rewards Sales Representatives in their first 2 years on the job, who excel at Personal insurance new business production.

Pursuit of Excellence

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At the Liberty Mutual office in New Castle, trained local agents can help you find the coverage you need, and the discounts you deserve. Our New Castle office is located in Neshannock Township, about two miles north of downtown New Castle. Since 1970 our office has proudly served Lawrence County, Mercer County, Mahoning County, Trumbull County. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Participating in events for Students Against Destructive Decisions and local law enforcement and fire departments promoting Fire and Home Safety.</li>
<li>Handing out child fingerprint kits in the community.</li>
<li>Partnering with Clarion University, Robert Morris University, Edinboro University and Slippery Rock University Alumni Associations and CUNA Mutual Credit Unions.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

New Castle, PA

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

I paid the very first day I started my insurance, they sent me a final bill after I cancelled and tried saying I was being backdated. If i was being backdated, why did I make my first payment the day i started my insurance?

Shane, thank you for your review. We appreciate your business!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, William!

Very good. Went above and beyond of what an agent should have done. Very courteous and professional.

The representive Josh Malatt is not in the best interest of quote. Ask to many questions that have nothing to do with insurance to long and boring and there quote to high

Awesome..saved 64.17 s month using liberty

Used to have good customer service. Lately it’s been HORRIBLE. I’m switching to State Farm.

When you first get the insurance it is inexpensive. Every year they increase the rates until within 5 years you are paying almost double. Switched to Progressive and they are almost half the price for same coverage.

I rate 5 because of my own personal reasons, my stepmothers works there and I've gone to work with her before and she is so cool when answering those difficult calls. Especially those mean one's.

Worked with Nick Schuller and he got me the best quote on my car insurance.

Fantastic company to work for. Employee and customer focused.

Greatest company i have ever worked for. I will work for them as long as they will let me!!! I could talk all day for everything they have done for me and my family. Just amazing how much they care.

Liberty mutual is garbage. They had a driver who hit me and 2 separate police departments put blame on their driver. They refused to pay for his damages to my vehicle which put me in an extreme hardship. I strongly encourage anyone looking for insurance to shop around for a more honest and reputable company because they are out their and they are considerably cheaper

Their driver hit me in a parking lot.
I got pictures and footage.
They simply asked their driver if she was at fault, she said "no" and they closed my case. Never once asked me for pictures or proof. This company is fraudulent! I'd never recommend them as a provider !

Liberty Mutaul has no honesty and integrity as far as their employees are concerned. Zero. If you are thinking about working in customer service I would advise against it. They totally screwed a close friend of mine out of 3/4 of her hard earned pay. She has been a great employee for years. She had gotten ill and had filed short term disabilty and was approved. She recieved notice that her paycheck would be the same as usual. Well she was paid today and they shorted her $950 out of a possible $1150 normal check. She has family to feed and rent/bills to pay.
HR told her basically too bad. The lowest forms of life operate that company and if I were you I would avoid working there. No honsty...No integrity.

I have nothing negative to say about working for Liberty Mutual. The supervisors and above do everything they can do accommodate the employees needs and do their very best to make it a happy place to go to every single day. Liberty also works with you as an individual to build a better you and work toward your own personal goals that you set.

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At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in DE, KY, MD, NJ, OH, PA, VA and WV. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Mid-Atlantic Region Virtual Agents

Hi Mike, that's great to hear! I’m so glad you had a good experience. Please don't hesitate to contact me next time you want help with insurance.

Adam took time to explain everything and didn't get upset  when the first car purchase fell thru.

Adam Ruffner

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Adam Ruffner

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About me

Awards & Honors

Circle of Winners

Crown Award

Lamplighter Award

Get to know my team

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Adam

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