The Pacesetter programs recognizes Sales Representatives, in their first 4 years on the job, who perform over-and-above the expectations of the sale of Personal Insurance policies.

Pacesetter

Connecticut

Rhode Island

Massachusetts

At the Liberty Mutual office in Cranston, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Cranston office is located behind the Garden City Center, next door to Papa Razzi. Our office proudly serves southern Rhode Island. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Presenting the Coventry Fire Department with the Community Service Firemark Award.</li>
<li>Presenting the West Warwick Fire Department with the National Firemark Award for Heroism and a $10,000 grant.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Cranston, RI

Marcus Alves has been the best Insurance Agent I've worked with. He is responsive, accommodating, and answers any questions my clients have regarding insurance. Thank you, Marcus!

Marcus is very knowledgeable in the insurance realm. He's helped me obtain accurate quotes and ensured I had adequate coverage. I would highly recommend!

SO HAPPY…Marcus is wonderful to work with, very knowledgeable, saved me a lot of money with better coverage and his communication skills are exceptional. Thank you so much. Keep up the great work.

Marcus Alves is my go to when it comes to insurance Q&A. His knowledge and passion for insurance makes him a top notch agent in my eyes!  - Holly Martin

Great team always responsive and transparent.  Never disappointed, lots of knowledge!

Marcus Alves is an amazing agent who takes the time to educate clients on their options. Extremely professional and knowledgeable.

I have my home, auto and life insurance through Comparion!  They have the best customer service.  I love that they offer different insurance carriers but can still bundle my coverage.

Marcus is a true professional. I have referred him to friends, family and clients and every time he exceeds expectations.

Marcus has always been prompt on returning calls.  He’s upfront, honest, and knowledgeable.  Highly recommend!

I had a frustrating experience with Liberty Mutual (owns Comparion now) that went on way too long. I've had two agents completely ghost me after signing. I learned now that Support needs to help with any questions or logistics after you signed but no one communicated that to me so I was left with weeks of no answers.

We moved from MA to RI and started with an online quote when a random representative from TX helped quote our home & auto policy. She was very nice. But once that was solidified I never heard back regarding: transferring our auto policy once we registered our cars. Randomly, Sandra Scavello from an RI branch reached out to me to sell me life insurance or something similar. At that point, I was just relieved to hear from a human being and asked her to help us with transferring our auto policy. Again, super nice and reassuring. However, after a couple of emails, I felt the communication start to diminish... It was a couple of weeks before we could get into the DMV to register our vehicles. So, during that time we were holding RI & MA insurance policies (you need an RI one to get registered, so there is overlap). I'll spare any more details but essentially our insurance went up $100 after switching and we carried two insurances for 3 weeks too long (charging us for both) - they should have canceled once we registered in RI. I heard no answer regarding a refund or why it increased. In the end, it would be nice to have clarity on the process and reasoning behind price increases.

We're de-bundling our auto & home to go with another carrier for auto since RI is so high. If she had answered my emails and phone calls to help get our insurance down they may have kept me as a customer. We'll stay with them for our home policy for the year but will eventually change.

I've since called Support to work on a refund back-dating when we registered in RI. But overall, not a clear process. I recommend working with local insurance brokers who value good customer experiences just as much as the sale.

Thank you Monique. This review made our day!

Highly recommended to use them.  Great service and saved me money.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Great agency! I am very pleased with all the carrier options they offer to customize the coverage for my needs.

Hi Peter, Thank you for taking the time to leave us a review.

We’d like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out!

Do not recommend. Quoted me $1,500 higher than competitor auto policies. Do your due diligence and save yourself a lot of money!

Hi Justin , thank you for taking the time to leave our local sales agents such a great compliment.

Just wanted to say thank you to Kristen Bowen and Liberty Mutual for saving me money on my insurance and getting me a better deal overall with added renters insurance for a cheaper yearly price. Thank you. Highly recommend going through Kristen and liberty mutual

Hi Joel, Thank you for taking the time to leave us a review.

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, adam ayotte!

Thank you for the 5 stars, William Bickhart!

Very disappointed that no one reached out to me after my accident!!!!!!!  Been with them for over 19 years!!  Very very disappointed ☹️

Horrible insurance company! I'm a contractor doing work on a single older womans home. The customer saved for over a year to have some exterior work done on her home. During the process, after removing the siding of the home. We found severe water and termite damage hidden in the walls but not visible inside or outside of the home. The damage was on structural framing . I suggested that the owners call her insurance company because the damage was structural and needs immediate attention. Liberty mutual told her that the damage was not covered because it's more than 14 days old. Its hidden in the walls!of course its more than 14 days old! I called on her behalf and pointed out the termite damage,  was told that's not covered either!  I asked if any of this was explained to her before taking her money?  Was told if she asked it would have been.. but they would be happy to explain it now! After taking her money for years and denying her first claim!  So apparently liberty mutual only covers your home if a maple tree falls on your house, on a sunny day,  on the 3rd Wednesday of the month, if the months name ends in a vowel!  Horrible! Shame on liberty mutual and your CEO!  I will continue to tell this story to ever customer I have in Rhode island, Massachusetts, and Connecticut. I will also post on every platform available.  Liberty Mutual is horrible and untrustworthy! Taking advantage of the elderly! SHAME ON YOU!

I had been a Liberty Mutual Auto Insurance Customer since 2003. This year when I received my renewal, I hit the roof!  The premium for my 13 year old car without collusion insurance was over $200 a month! I shouldn't have been surprised because for some reason every year as my car gets older, my insurance premium has increased and I haven't had an accident or filed a claim with Liberty Mutual in well over 10 years.  I had called them several times to see if there were ways we could decrease my premium. On my last call I was told I had the state minimum liability and all of my additional options had been exhausted.  I shopped around for another insurance Carrier, and once I got in touch with the Geico, not only was my SIX month premium only  $40 more than my MONTHLY premium with Liberty  Mutual, the representative also told me that  I had coverages well over the state minimum requirements and asked if I wanted to reduce any of them. It's disappointing that Liberty Mutual couldn't be honest when I had contacted them about lowering my premium. I had been their customer for almost 20 years. You would think they would want to reward loyalty and retain their customers rather than charge FOUR TIMES more for premiums than their competitors. Call around before committing and scour your documents to ensure that you're not being charged for additional coverage that you neither need nor agree to.

After reading the other reviews, a couple more things:

When I bought my house, I got homeowners insurance through Liberty Mutual. Two weeks after the policy started, I received an email informing me that my insurance was being canceled because the property wasn't considered to be owner occupied. Nobody ever knocked on my door or called to see if I was living there. If they came by at night and saw no car in the driveway or lights on it's because I work nights. I'm not sure how they arrived at this determination. It was eventually resolved, but it was completely erroneous and unnecessary in the first place.

Last year, I was involved in a head-on collision. It was determined to be the other driver's fault, but I called Liberty Mutual to report the accident. Because the other driver's insurance company was responsible, Liberty Mutual left me in the lurch to deal with that other insurance company by myself. I'm not sure exactly what I was paying for for all these years.

I would like to send a special thanks to Marcus Alves and his Manager.  I had no doubt when I reached out to him that he would be there for me. With the stress level that is maxed out already due to the nations current health crisis, it was a sigh of relief knowing I have him on my side. THANK YOU..THANK YOU!

Jennifer Bergeron is absolutely amazing to work with. I am recently engaged and Jen made it super easy for me to get insurance for my ring. She was able to cover the entire cost of the ring at an extremely low monthly/yearly fee! I could not be happier and would work with Jen again in a heart beat!

Terrible insurance company. They cancelled my homeowner policy claiming that the house was not occupied and refused to budge despite documentation showing that this was incorrect. Then they had the audacity to charge me a higher fee because my policy didn't go on a full year. Complete racket, STAY AWAY

Great insurance company, kind of pricey, but reliable.

I have had my car insurance with Liberty for more than 50 years!

Increase insurance rate right track dont do not do it in winter time

I've been with pretty much every insurance company and feel that liberty mutual is hand's down the best outta all of them best prices and products and customer service is second to none I will be with them till I no longer need insurance lol give them a shot u will be surprised everybody ask me how come my policy is so cheap I have 6 cars some full coverage and i pay less then a friend of mine with 2 cars 💪😎 keep up the great work liberty mutual I'm definitely hear for life

Chris Chappell with Liberty Mutual does a wonderful job with his clients and partners. He truly cares over their overall well-being. I would recommend Chris to anyone seeking an insurance professional who needs that personal touch and attention!

Chris Chappell is amazing!! I recommend him to all my clients, he takes his clients seriously and walks them through everything and answer any questions that may come up. Thank you Chris! You’re awesome!

Chris Chappell is one of the sharpest guys I know, His customer service is 2nd to none and he REALLY cares about protecting his customers. Highly recommend him.

Chris Chappell is flat out one of the most honest guys I know, he takes care of his customers like they were his own family - I highly recommend Liberty Mutual, call Chris he's the BEST!

I have had such a positive experience working with Chris Chappell! Not only did he save me money on my car insurance, he took the time to talk with me and thoroughly explain the ins and outs of my policy. I have never had an insurance agent do that before. His explanations of why he was suggesting certain terms left me feeling confident that I had the right level of protection for the right cost. He is knowledgeable and honest which I really appreciate!

Chris Chappell is the absolute best. He has helped myself, family members, and friends save thousands on insurance. He’s always there to answer questions as well. I highly recommend him to anyone looking for homeowners or auto insurance!

Chris Chappelle is an incredible asset to have represent you for your insurance needs. He is genuine, and finds the correct insurance case by case, not scripted like most over the phone transactions. He helped my girlfriend and I get the right coverage, for several hundred dollars less over a year. Thank you Chris!

Thank you so much Chris Chappell for all your wisdom with my insurance questions and needs. Not once did you try to sell me insurance,  but actually were more concerned with my needs than anything.
I now carry Renter's insurance, pet insurance and an umbrella policy with y'all.
I also send all of my pet clients to your business.
Thanks again! A true friend, not just a salesperson.

A HUGE thank you to Chris Chappell!! Thank you for listening to my concerns and figuring out what was best for my family. Thank you for answering all my questions at random times of day, and always getting back to me instantly. Finally, thank you for saving my family over $150 a month in car insurance!!!! If i could give you more than 5 stars I would. So instead I will give you all the referrals I can!

World Class experience.  Very nice agents who are extremely professional.

I have nothing but great things to say about Jennifer Bergeron at Liberty Mutual in Cranston. Her willingness to assist people is matched only by her follow-through and making you feel comfortable. I highly recommend her!

I have had Larry Labadie as an agent for longer than I can remember.  He is always there for me.  Every single time I call he either picks up right away or calls me back within five minutes and takes the time to answer all my questions.  I have been approached by countless other insurance companies over the year but I always turned them down because I love knowing I have Larry.  High recommended for car, home, pet, and life insurance!

Do NOT get insurance from this company!!! Go ANYWHERE but here! We were paying 1135 dollars a month for insurance due to a mistake with Lexis Nexus and were signed up for auto-pay with Liberty Mutual. So one month the account was short by $71 due to an overcharge on another bill. Spoke with customer service at Liberty Mutual and was told it was no big deal, that we could pay it the following week. Long story short, they cancelled our policy with no warning and when we found out they wanted us to pay the $71 and the remaining balance for the YEAR!! Close to $8000! Now I'm insured with HIROAD and my bill each month is around  $450 per month. They actually decrease my bill depending upon how I drive each month!!!!

Prices were good and the staff are awesome!

This company is horrible,my wife was hit by one of their clients,and now its a run around,waiting a week and a half now,just for them to figure out the value of her car,which is totalled,because they have to figure out all the damage to the other 3 cars involved.

They raise there prices every year they settle claims and don't even let you know how they ruled they basically just say yes to who ever makes a claim they don't care cuz they raise your rates. Seriouse no no your supposed tio fight for me

We just signed up with Liberty Mutual and our agent was phenomenal. Our previous insurance company gave us a hard time about cancelling with them. Our Liberty Mutual agent handled that for us. Their rates for us on home and auto are better than our  previous company for the exact same coverage. Since we're new to the company, I will try to repost if anything changes.

I've never been more upset with an insurance experience as I am right now. I called months ago and informed Liberty that I was moving states and Insurance companies. I was never advised that I needed to cancel my plates or the insurance would continue to run. Now, months in, I have been doubled billed for insurance. This is completely unacceptable. I don't have money to throw away like this. I was just on the phone with a man trying to resolve the issues and cancel the plate and he asked me to hurry up because he had other people on his call que. After so so many years of using and recommending this company, I will never speak highly of it again and advise those I know to look elsewhere for their coverage.

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At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in CT, MA, ME, NH, NY, RI and VT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

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Hi Ron, thanks for leaving such a positive review! If you have friends who need insurance, please send them my way.

Sandra, besides being knowledgeable, has been extremely attentive and patient while helping me choose the best coverage for my insurance protection.

Sandra Scavello

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