Kentucky

Tennessee

At the Liberty Mutual office in West Knoxville, trained local agents can help you find the coverage you need, and the discounts you deserve. Our West Knoxville office is located near the Northshore Town Center, just past Ruby Tuesday.Since the mid-1950s we have proudly served Athens, Crossville, Tri-Cities and the Greater Knoxville Area. Causes close to our heartsOur representatives participate in a number of community activities including: <ul><li>Volunteering through the Serve with Liberty program at local businesses like the Food Storage House, STAR- Shangri-La Therapeutic Academy of Riding, Knox County Schools and The Boys and Girls Club of East Tennessee.</li></ul> Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Knoxville, TN

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

Hi gail Kenney, the local sales agents in this office thank you for your positive review!

Hi THIRD EYE (CREATOR ANGEL), Thank you for taking the time to leave us a review.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

We received assistance over the phone that was just what we needed: professional, courteous and effective.

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied.

Way too far to have only one agent for this city. Google suggests only bus or Lyft-no driving instructions! Very strange. It's at the opposite of where I live, so not convenient at all!  I deal with Liberty Mutual via computer. The company itself is really great to work with, even via computer. My car insurance is SOOOO cheap, nobody believes it!

Hank Moss, thank you for your review. We appreciate your business!

Thank you for the 5 stars, Jamie Hitchin!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Dick & Jane May!

We recently moved to East Tennessee from out of state, transferring our Liberty Mutual policies in the process. As we were driving across the country, Adam proactively contacted us to make sure we had everything in order as a few TN requirements were different.  Adam was professional and friendly throughout our business relationship.  His knowledge of local service providers and their contact information has been invaluable as we have had to start from scratch.  Outstanding customer service is a rare commodity these days.  Adam exemplifies what outstanding customer service is all about.

Adam is a great agent and is very responsive and thorough. Im happy to have found his services.

Thank you, Jason Preece. This review made our day!

Adam is professional, responsive, and a pleasure to do business with. He originally reached out to me and I wasn't ready to switch providers and didn't see a cost savings. Later on down the road he didn't hesitate to provide me with a new quote when I requested and I was pleasantly surprised to find great savings and speedy documentation.  Adam always provided the information he said that he would in a timely manner. He has called me when I've requested and exceeded my expectations. Highly recommend!!

I’m so grateful for your kind words, Cherie Cordell. Thanks for sharing your review with us and the community.

Adam was extremely helpful when I purchased my new car. He was very responsive and worked with me to get the insurance that fit my needs.

stick phillips, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

My "hometown" favorite insurance guy! Adam is quick to work with you on your personal needs. Whether it's auto, home, renters... Whatever your need, Adam is always ready to help you get what you need, when you need it! He's ready to save you money when you least expect it with new quotes on insurance, trying to save you those much needed dollars.
I'm grateful to have Adam there for all our insurance needs. Thank you for making us feel like family!

Thank you for your review. We appreciate your business!

By far the best experience I've ever had with insurance. He finds the best deals and has always been fast to respond!

Stephanie, thank you so much for this awesome review! We look forward to serving all your insurance needs for years to come!

Adam is extremely knowledgeable and responsive. He is an excellent agent and I am very appreciative of his assistance with all my insurance needs.

Thank you so much for taking the time to leave us this amazing review!

They do not come any better then Adam.
Adam’s #1 goal is to provide top quality service with integrity. If Adam can help you, he will. If he is not the best fit in an area, he will let you know.  It’s worth making the time to give Adam a call.

Kraig, thank you the awesome review and sharing with the community!

Adam was very helpful and knowledgeable. I was very overwhelmed with the process of getting Life insurance because of my lack of knowledge about options and coverages.  Adam was amazing! I strongly recommend him to anyone who maybe searching for a insurance. Thanks Adam!

Thank you for the great review! We are thrilled that you enjoyed your experience. We look forward to serving you for years to come!

Adam is very responsive and cares about the well-being of his clients. He has always been there to answer any of mine or my wife's questions. First Class service!

Adam is great! I have a home, auto, and life insurance policy through him.

Lee, thank you for this incredible review!

Adam Freitag is responsive, caring, friendly and above all, knowledgeable and professional!  You can trust him to find the best solutions for your insurance needs.

Thank you for the 5 star review! We hope to serve your insurance needs for years to come.

Adam is very responsive and listens to your needs and then he is extremely helpful in meeting those needs.  I highly recommend him to anyone needing to evaluate and upgrade your insurance coverage.

Thank you for taking the time to leave us this awesome review!

They always respond very quick and Very Professional.

My car insurance was originally with another carrier, but since our homeowners insurance was with Liberty Mutual, I inquired about cost of car insurance. Just like with the homeowners insurance, Adam was very helpful, explained coverage options, and was able to provide a less expensive premium! Whether call, email or text, Adam always responds timely, and is extremely resourceful. He is not pushy at all, and definitely make the customer's best interest his focus!

Pamela, thank you for taking the time out of your day to leave this awesome review!

Adam is a genuine person and truly cares about you and making sure you are propertly covered.

Adam is great about helping you with your insurance needs. Thanks for helping me out with my insurance problems today. Adam will be there when you need him, if you are looking for a good insurance person to do all he can to help with your insurance needs.

Adam is great at what he does!  He will make sure you get exactly what you need!  He does not want to sell you insurance but serve you by providing a real sense of peace that your covered the right way! Great job Adam!!

Thank you for the awesome 5 star review! We're so glad you had a good experience.

Adam helped my husband and I with an insurance review for our home and auto policies. He was very professional, and it was so easy. Adam explained what he could do and what he couldn’t. He advised us to stay with our current provided but to ask a few questions about policies and get some additional coverage. Adam is here to help!!!

Thank you! We are so glad you had a good experience!

Adam is fantastic. He is very personable and makes sure you get exactly what’s best for you and your loved ones. Would recommend every time

Calvin was very helpful, polite, professional, I glad he was able to help me with my car insurance policy

Foster Young, thank you for your review. We appreciate your business!

Thank you for the 5 stars, Kelsey Renea'!

I’m so grateful for your kind words, Tim Petree. Thanks for sharing your review with us and the community.

My agent - Adam Freitag - reviewed my policies and made excellent recommendations to make sure my family was covered with the right plan.  Excellent service at a good rate.

Marcus Flowers, thank you for your review. We’re so sorry that your experience did not match your expectations.

Never use this location or company! Phillip Kirkland is the worst every and very fraudulent. The company i rent from referred him to me to get renters insurance which he did everything over phone before i moved to TN. I gave him all my information via phone. He then informed me to have my policy written he would need me to pay 6 months or a year so i chose a year and gave him my card information. I assumed policy was laid and everything was good to go! It’s now aug and liberty says i owe them $132 semi annually which was completely wrong and i go back to around time of move and i have fraudulent internet orders delivered to address in Knoxville Tn so he stole my credit card info it never made my payment run from these shady people! He has not responded to my calls, text or email but i will be filling formal charges against him first thing Monday morning!  Why ask for my card info and not pay the policy? How you give me renters insurance without a payment?

NEVER use this guy or this location or the company because customer care is rude and don’t want to help just say can i make another payment!!!

Helen Ross, we are so glad that you enjoyed your experience. Thank you for your business!

Henry McCormick is the most knowledgeable, professional, and personally involved agent I have ever worked with. Because of his caring approach, we moved both our Home and Auto insurance to Liberty Mutual after 40 years with another company and wish we had done it sooner. We not only saved a ton of money with better coverage, but have incredible service when we have questions.  We are working on life and annuity policies now too. Henry McCormick is HANDS DOWN the BEST agent ever!

moo moo, thank you for your review. We’re so sorry that your experience did not match your expectations.

I've had a horrible time getting in touch with someone to help me after being told to contact them if I had questions. I've done that several times with no answer. Everything has been very unprofessional. And I'm very disappointed.

D Brown, thank you for your review. We’re so sorry that your experience did not match your expectations.

Rates are outrageous especially for long time dedicated policy holder!!
Don't recommend from personal experience.
Employees were very friendly just always said could not do better than$3000 per year for home owners insurance,$2800 with discounts, extremely high!!
Started at $600. I also was suppose to have inflation protection.??
Too late now, I went to Geico, but they probably own them too if truth be known.
That's a huge amount I can't afford! I used them from 2002 until 2020. 1 claim 2011 for hail damaged roof. Commercials are stupid and annoying , but I also am just upset with them!!
Thank you and have a Good day!

Patrick Baptist, thank you for your review. We’re so sorry that your experience did not match your expectations.

Mr. Freitag said he would call me back about some insurance and did not make good on his word.  Told me even if they couldn't insure me he had other venues he could direct me in which he never did.
Thanks for showing me early that I don't need to do business with liberty mutual.

D Jenkins, thank you for your review. We’re so sorry that your experience did not match your expectations.

Have had two claims in the last year. Both experiences have been awful. Someone is assigned to your claim. They talk to you on the initial phone call. After that it takes an act of Congress to get them to return your phone calls. Their outgoing message says they'll call back within one business day but they never do. Horrible horrible horrible customer service. I guess they're more concerned with chasing after the Limu Emu. I have been a customer for 35 years. It certainly won't be 36 years!!!! The rating would be negative 5 if I could do it.

Thank you, tonya stephens. This review made our day!

Great insurance company always been good to us!!!

Camille Souza, thank you for your review. We’re so sorry that your experience did not match your expectations.

I tried to get a policy or a quote for a policy the people were so rude inconsiderate argumentative I spent more time talking to the automated system being on hold being hung up on or me hanging up on them because they wanted to argue about what my square footage is to my home would not recommend this to my worst enemy they have a minus 0 from me I would never use this company or recommend this company to anybody I am so disgusted at the way I was spoke to and I think I would know the square footage of my living space better than some lady over the phone who argued with me for the more I was just trying to get to the Knoxville office and I got Texas and all over the place very unprofessional disgusting

Thank you for the 5 stars, marjorie wilbourn!

My agent Phillip Kirkland is the absolute best!  His customer service is beyond professional and prompt.  I cannot recommend him enough!

I’m so grateful for your kind words, Tiffany Walker. Thanks for sharing your review with us and the community.

My awesome agent is Phillip Kirkland. We have been with him for several years and he is very responsive, knowledgeable, and extremely thorough. We trust him with all of our property and vehicle needs. I trust and highly recommend using Phillip as your insurance agent.

ashley Lockridge, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Love my insurance agent Phillip Kirkland!! He is always really helpful and easy to get a hold of.

Hi, J.R. Hertwig! Thank you so much for taking the time to leave us this amazing review.

I've had a great experience with Liberty Mutual. Phillip Kirkland is my agent and he has always been 100% up-front with me and even told me in the past that he couldn't get the best rate for me at the time, but later he was able to get me the coverage I needed for a great price.  I've also sent several friends to him who all had a good experience with Phillip and Liberty. Their car policies are particularly awesome!

Hi, Anne Copeland! Thank you so much for taking the time to leave us this amazing review.

My agent Phillip Kirkland is awesome! My story - I was with another well-known company for over 20 years. I met Phillip and he offered to provide me with a comparison sheet between mine and Liberty. WOW what a huge difference. He saved me lots of $$'s and the coverage was even better.  Phillip's knowledge of insurance needs and recommendations, along with his excellent customer service can't be beat.

Denise McKee, thank you for your review. We’re so sorry that your experience did not match your expectations.

I would have gave Liberty zero stars, but you have to at least give them one star to leave a review. My husband hit a deer and liberty was quick with giving us a dollar amout, but they have dropped the ball on sending the paper we have to sign to get our money. Our agent said he would ivernight it a week ago and it still hasn't arrived. We have left several messages but no one has called us back. We need the money to get another car because they totaled ours and my husband needs a car to get to work. I wish we never switch from farmers. We will switch if liberty doesn't get their butt in gear. We got full coverage to avoid this problem.

michael jacobs, thank you for your review. We’re so sorry that your experience did not match your expectations.

Immoral,  unethical,  irresponsible...... pick an adjective. I'm ashamed that ive had them as my insurance company for two years. They do not care for you or your family when something happens to you. Advice, avoid this company!

Bill Davis, thank you for your review. We’re so sorry that your experience did not match your expectations.

Called with  claim a week ago and no word voice mail says call back in one day but nevr here from them. Bad company

Barbara Neeley, thank you for your review. We’re so sorry that your experience did not match your expectations.

My son was in a hit and run accident with a woman who has Liberty Mutual insurance.
She rear-ended my son"s car and fled the scene. Other drivers witnessing the accident followed her and notified 911. The police then found the car but she had apparently abandoned it. They did ultimately catch up with her and she was issued numerous citations.
When she hit him, my son stopped and pulled over and called 911. And stayed at the scene until officers arrived. He was issued no citations.
Despite all of this, Liberty Mutual is refusing our very modest claim. They tell me they have "declared it a 50-50 accident."
I don't know how in the world they can just "declare" this despite it being a hit and run.
Despite her getting numerous citations and my son getting none. Despite the police report.
Based on our experience.. . I would suggest giving it a second thought before I signed up with Liberty Mutual. In my opinion they are the worst!!!

Hi, SMG Knoxville! Thank you so much for taking the time to leave us this amazing review.

Liberty Mutual was my insurance provider on my home for 8 years while I was single, and they always went above and beyond.  After getting married, my husband and I signed up for Liberty Mutual Automotive Insurance.  Phillip Kirkland has done an outstanding job.  This morning, I was in a fender bender where the other driver fled the scene.  Liberty Mutual went above and beyond to ensure that everything was taken care of in a timely manner.  I already have an appointment to repair my car, and arrangements were made for Enterprise to pick me up when I drop my car off.  I really appreciate the extraordinary service I have received over the years.  Liberty Mutual is an upstanding company and I would recommend them to anyone for automotive or residential insurance!

Thank you, Jade Knox. This review made our day!

Haven’t been to this location but I’ve had renters insurance through them for 2 years now and they have good prices and great customer service. They are so nice and respectful.

Robin Stanford, thank you for your review. We’re so sorry that your experience did not match your expectations.

J R, thank you for your review. We’re so sorry that your experience did not match your expectations.

Billy Labarge, thank you for your review. We’re so sorry that your experience did not match your expectations.

Unbelievably over priced!!!!, stay away , rates raised every year with no tickets or accidents,  saving so much $ with another company,  wish I canceled 2 years ago .

Hi, Tori G (tgif2013)! Thank you so much for taking the time to leave us this amazing review.

Adam Freitag is the BEST!!! I highly highly recommend him!  I have been a customer for I believe 3 years now, may be going on 4 and every time I have had an issue, he has quickly resolved it!  I have yet to have a claim so I can't attest to that side of it yet (thank goodness) but as an agent DEFINITELY ask for Adam!

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At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in AL, AR, FL, GA, NC, SC and TN. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Southeast Region Virtual Agents

This review made our day! If you have friends who need insurance, please send them my way.

Adriane was a dream to work with. The best experience I’ve had working with an insurance agent. She was extremely helpful in finding the best insurance companies with the best rates. She spent time with me and explained everything I needed to know for the best coverage on my auto and home. I highly recommend Adriane for insurance needs.

Hi Lisa, that's great to hear! Please don't hesitate to contact me next time you want help with insurance.

I highly recommend Adriane for your insurance needs. She was very thorough in explaining my coverage options prior to allowing me to select which policy will suit my needs best.

Thanks Janelle! I appreciate the fantastic review and are glad I could be of service.

Adriane is dedicated to finding the best value for her clients.

Thank you so much for taking the time to leave us this amazing review.

Adriane is my personal insurance agent for all things property and casualty. Adriane goes above and beyond to make sure that my family is protected. I highly recommend Adriane! You will appreciate her kindness and professionalism.

Hi Jess, we are so glad that you enjoyed your experience. Thank you for your business!

Patient and helpful.  Went above and beyond!

Great to hear! Please don't hesitate to contact me next time you want help with insurance.

This review made our day! If you have additional needs or questions, please reach out!

A+++++++  Always going above & beyond! Adriane is knowledgeable, patient, and compassionate. She will be the best arrow to have in your quiver for your insurance needs!! You won't be disappointed! Highly recommend :)

Adriane is a wonderful representative who is clearly passionate about her services, and making sure that she takes care of her customers!

Adriane has a mix of persistence, professionalim, and advocacy for her customers I find rare in people.  It comes with a genuine warmth for people as well.  I see Adriane strive hard to find the most bang for the buck insurance wise.  She seems to always deliver products of good value.

Hi Robert, I appreciate the fantastic review!

Adriane cut my insurance bill in half and doubled my coverage. She reviewed my policy with me to make sure I was fully covered and had me switched the same day.

Thanks for sharing your review with us and the community.

When I have referred my clients to Adriane, she has been quick, professional and responsive. I know she puts a lot of time and effort into saving people money on insurance! Thanks for everything, Adriane!

I’m so grateful for your kind words, Michael Bishop. Thanks for sharing your review with us and the community.

Adriane is awesome at determining what coverage is best for a specific clients' needs!

Thank you, Robert Carter. This review made our day!

Adriane and Comparion offer great coverage with affordable premiums.  She has always has taken good care of us, even when we have a claim.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Craig Minard!

They are very helpful I will recommend others going to them

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Amy Williams!

We have used Adriane for years both personally and with our business. She is one of the most intelligent,
trustworthy and professional agents we have ever dealt with and will continue to use her for years to come. We would strongly recommend her to not only our best clients but our friends and family as well.
Sincerely,
Amy Williams
CEO of Sensible Concrete Works, LLC

Adriane is incredibly knowledgeable and professional.  I would highly recommend her to all my family and friends.

Thank you for the 5 stars, Andrea Thomas!

Thank you for the 5 stars, Liberty Mutual Insurance!

I’m so grateful for your kind words, Rita Owenby. Thanks for sharing your review with us and the community.

Adriane is the most thorough, efficient, competent, compassionate, professional agent I have ever met....  She really knows her products well, great coverage at a great price and value.  Quick to respond to your specific needs.  I have all my insurance needs at Liberty Mutual.  Adriane is my agent and she saved me at least $1,200 or better a year over all my coverages.  Give her a call, send her a text or email and she'll get you covered.

Adrianne is very professional and worked diligently to find me the best policy and price on my home and auto. She saved me $900 a Year!!  Give her a call.

Michael, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Adriane has helped me as well as several of my clients get the right value and the coverage needed. She's extremely honest, understanding, and listens to all concerns before creating a quote. She truly does a customized quote as opposed to a one-size fits all approach. Thank you Adriane for your professionalism and personable approach to doing business.

Adriane went above and beyond in helping me secure Renter's insurance.  I was insured within 24 hours.  The she mentioned that they had Smart Watch policies. I jumped on it.
She is professional and explains everything in detail.
I highly recommend her

Jonathan, thank you for your awesome review!

Adriane helped me get a great auto & renters insurance policy! She is super nice, pays attention to detail and will be there to take care of you when you need it the most.

Adriane Kaufman

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