The Lamplighters Club was designed to recognize initial Life and Annuity Sales efforts.

Lamplighter Award

The Pacesetter programs recognizes Sales Representatives, in their first 4 years on the job, who perform over-and-above the expectations of the sale of Personal Insurance policies.

Pacesetter

Pacesetter Plus

The Pursuit of Excellence program rewards Sales Representatives in their first 2 years on the job, who excel at Personal insurance new business production.

Pursuit of Excellence

The Rookie of the year award is presented annually to the top producing new sales representative in each of four categories:  Auto Sales, Home Sales, Life Sales and Overall.

Rookie of the Year

Nevada

Texas

At the Liberty Mutual office in Austin, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Austin Central office is located in Research Park Place off Highway 183 exit Oak Knoll Drive. We have been serving the Austin metropolitan area for over 50 years. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Participating in many community based activities, youth sports and charities </li>
<li>Working closely with Texas State University&rsquo;s sales program and Enactus</li>
<li>Longstanding relationship with International Association of Firefighters</li>
<li>Partnered with a number of local Employer groups, Credit unions and Associations</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Austin, TX

Hi Jay, Thank you for taking the time to leave us a review.

Thank you for letting us know that you're frustrated. We would like to apologize for your recent experience. That's not typical of how we do business.

Terrible customer service. I called in to put homeowners insurance on a newly purchased home. The agents don't listen to the details. I had to call back 3xs. What a pain and so discouraged 😞

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

I really miss having Liberty Mutual and wish I could go back, but they are still rating me almost three times as much as Geico. Four years ago, my ex-husband had an at-fault accident in his vehicle but it was on my plan and they assured me that it wouldn't affect my future policies. Well here we are, four years later, and I still have been unable to switch back to them. I was with Liberty Mutual for years before that incident, so I'm a little disappointed that my quotes are still so outrageous. I guess this is officially my goodbye.

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

Watch out, liberty mutual steals your money. Adds people to your policy without authorization and charges you double. And they won't answer their phone to speak to someone and resolve

Hi John, our local sales agents were blown away by your positive experience. We really appreciate the time you took to write such a detailed review!

We had a hail claim that affected both our home's roof and our Dodge Promaster. The first piece of good news we got was that Liberty Mutual/Safeco is the only company that charges a single deductible for related claims. Then, they took went on to make the entire rather stressful and complicated process as painless as possible.

Turns out their automotive partner is Caliber Collision, so all details were handled between the two companies. All we did was get a bunch of heads up as to what was being handled. We never had to get involved. As far as I''m concerned, they bent over backwards to make sure we weren't inconvenienced in any way. In fact, Larry Burch, Liberty's Caliber liaison, went above and beyond to help settle our claim to our satisfaction.

For us, the focus all the way through has certainly been customer-centric. I would give both companies ten stars if I could!

We're sorry to hear you weren't satisfied.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

I would just like to say that Matt Seale did a excellent job getting me home and auto insurance. He gave me a great rate and made me feel relaxed about the whole process. I would highly recommend him if you are looking for a honest insurance agent that is 100% professional. Thanks Matt!

Thank you for leaving a review, even if it was negative. We have many talented agents. Perhaps we could find a better fit?

Got an auto insurance quote 4 times above market rate here. When asking about coverage to remove from my service to lower my rates back to what I was paying before I moved here I was told it was not possible
I'm now with Geico but I would not use this office if you insist on liberty mutual and I would suggest you get a quote from someone else first before coming here.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

Liberty mutual is the worst insurance company Ever.  Stay away if you don't you will find out how terrible they are when you have a claim.

These guys must be crazy .. their prices are more than double compared to other insurance companies.

Hi Echo, thank you. This review made my day.

Little off putting that there is no one to greet you at the door, you have to ring a buzzer to get a person to meet you in the front. But other than that no compliants I got there insurance I wanted at a good price.

Thank you for letting us know that you're frustrated.

I’m not pleased with Liberty Mutual, I think the best thing I could have done was leave .. So happy with my new insurance.. I hate that I was with them for 4 years, I would not recommend my family or friends to use this insurance!

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

Dont go with Liberty Mutual, get in an accident and they cancel your policy, leaving you to find a new provider just after you've had an accident, and get poked for the highest rate, if you can even find someone to give you coverage

Thank you for leaving a review, even if it was negative.

Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We're sorry to hear you weren't satisfied.

I don’t have liberty mutual insurance but I recently got into an accident from someone who is insured here. I mentioned to them I would need a rental because I am a full time worker so I would need a vehicle while my own is being repaired they assured me they would get me one & make a reservation. When I got to the rental company they had no reservation at all. Now I’m having to wait even longer & be driven to a different location since all the cars here are taken. When I called to let them know there was no answer from the lady I spoke to who “made the reservation”. When I did she said she didn’t recall me needing a vehicle when I have the messages to prove we definitely had that conversation. I’m glad this isn’t my insurance company. I’m very displeased & wasting extra time when all of this could have been avoided.

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in LA, MO, OK and TX. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Central Region Virtual Agents

Thanks for sharing your review with us and the community.

Mike did a great job finding good pricing and reccomending home insurance coverage. 

Great to hear! Thanks for leaving such a positive review!

Mike Katsus is extremely helpful and knowledgable. He always finds a way to take care of his clients. I highly reccommend his services!

Michael Katsus, LUTCF

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Michael Katsus, LUTCF

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Get a quote withMichael

My office

Get claims help

About me

Awards & Honors

Lamplighter Award

Pacesetter

Pacesetter Plus

Get a quote with
Michael

Get a quote with
Michael

Get a quote with
Michael