Texas

Thank you so much for taking the time to leave this amazing review.

Janie Valdez, our insurance agent is the best we could ask for ! Janie is always professional  and polite. She always responds quickly to my questions and concerns. Gets my family the best options and coverage for the best possible price. Thank you Janie !

Heather, we are so glad that you enjoyed your experience. Thank you for your business!

Janie is amazing!! She is knowledgeable in the products she offers. She  takes the time to always explain everything and answer all questions. I recommend her 100%.

Very professional and courteous.  She is very quick to respond to my insurance needs.  Very Reliable!

Sales Rep II

The Pacesetter programs recognizes Sales Representatives, in their first 4 years on the job, who perform over-and-above the expectations of the sale of Personal Insurance policies.

Pacesetter

Pacesetter Plus

The Pursuit of Excellence program rewards Sales Representatives in their first 2 years on the job, who excel at Personal insurance new business production.

Pursuit of Excellence

California

Thank you, John! I look forward to helping you again in the future!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Chuck!

Stephanie is a true professional who attends to her customers' needs and thrives on customer service! Not to mention the $$$ she saved us on our home insurance. You can't go wrong by contacting her today!

Ethan, I'm so glad you had a good experience. I look forward to serving your insurance needs for years to come! If you have friends who need insurance, please send them my way!

Stephanie has been my agent for over 9 years now. She has a wealth of knowledge of insurance and she cares deeply about others. She always works her magic to get me the lowest rate too! Thanks Steph!

Hi, Dawn! Thank you so much for taking the time to leave me this amazing review.

Great agent.  She found several ways to save us money on both our home & auto policies.   What I love about Stephanie is that she listens & finds a Plan B to help her customers!

Lead Sales Representative

At the Liberty Mutual office in Georgetown, our knowledgeable local agents have over 50 years of combined insurance experience and can help you find the coverage you need and the discounts you deserve. Our Georgetown office is located between Blue Springs Blvd. and SE Inner Loop.Our office proudly serves all of Texas.*Our agents often work in the field, so it is necessary to make an appointment. Please call today to speak with one of our experienced agents! Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Georgetown, TX

Hi Sweetbee, Thank you for taking the time to leave us a review.

I was referred here by my mortgage loan officer for my home insurance.  Everything went okay, and seems great until they had our business.

I cannot recommend this place as it is their office's practice to be treat their customers like children.  I had a problem and was frustrated by my reps partner (or something) acting condescending and rude.  I said I would just call back when my rep was available and hung up the phone.

A few minutes after that my rep called me back emotionally fueled and proceeded to basically scold me for "how I acted".  Obviously being upset  I emailed my rep after the conversation and explained that I felt she was very unprofessional and rude and that we no longer wished for her to be our rep.  So in retaliation she emails back CC'ing her branch manager saying this:

"I apologize if you feel like I belittled you, however I take it personal whenever my staff feels they are not being treated respectfully when all they are trying to do is help remedy any problem that you have.

We go above and beyond to treat our customers like family and help them in any way that we can.  We are human and consumers just as you and your wife are and appreciate courtesy in the same manner that you guys do.  You are more than welcome to choose whichever agent you would like."

So apparently if you are frustrated then they have the right to mistreat you as a customer.  They obviously don't value their customers if they are okay with this.  The fact that she CC'd the branch manager shows that the entire branch is okay with that.

I admit that I am not always the easiest to deal with, but that does not mean the company can sit there and be rude to you.

Watch out!  After giving me a great quote to get my business, after one year they raised my combined car and home by almost $1,000!!  When I called to talk to my agent about it he refused to return my calls--funny, he was available to talk to me on an almost daily basis when I he was trying to get my business.  Go somewhere else.

They are impossible to get a hold of, terrible service

My "agent" after knowing that I wanted an agent, left and just sent me the 800 numbers.  They raised my combined premium by 1300 for auto home and umbrella and we are senior citizens.  26% increase in one year is not acceptable.  I would have given them a chance if they had included the multi-policy discounts.  Now I have to take time out from work to find an independent agent, that I like ASAP..  The least that she could have done was to have found me another local agent.

filed a claim and turned vehicle in for repair. the  collision repair estimate given to liberty mutual was disputed because my choice was not one they recommended. they will send someone to inspect it 10 days after i turned it in. don't believe their ads on tv, go elsewhere. their estimate difference will be eaten up by rental car fees, makes sense to me.

We have had insurance with Georgetown Liberty Mutual for two years they have increase there policy by 33% unbeknown to me. They also promised on 3 occasions to give me a good driving monitor which we still have not received. It is impossible to contact the person by phone which clearly tells me that all their fancy advertising is false.

Hi Ronny, thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Wow, all these 1-star reviews? Either these are fake, or there's a significant difference in customer service from agent/team to agent/team.

I work with Martinique Simmons and her team. Especially Kathy Cronan.

When we bought a new house, I wanted to explore options in regard to Home Owner's Insurance as well as Auto Insurance. I used to be with Amica, which is fairly high in their customer service rankings. But my experience with Amica has been "meh" and the price wasn't very good.

Martinique and Kathy were amazing to work with - I visited their office in Georgetown to work through every policy and they took their time to explain everything and answer all my questions. It was a very custom and personal experience and I enjoyed working with them.

The quotes have been great, much lower than Amica and I actually got some additional coverage for firearms, I didn't have with Amica before.

Recently, my truck got side-swiped by another truck who pulled out of the parking lot next to me. Luckily the person left a note (thank you!). I called Kathy to help me get through this process and she immediately set up a conf call with the other person's insurer (State Farm). Kathy made sure I was taken care of and kept in touch through follow-ups even after that day.

Personally, I could not ask for a better insurance experience.

So, thank you Martinique and Kathy - you guys rock!

Thanks for sharing your review with us and the community.

I was a LM customer for about five years.  Never really had anything to do with them.  They provided insurance and I never filed a claim.  No problems.  Things changed and I had a new deal with USAA, my primary financial company.
During this period I somehow let my Liberty Mutual policy lapse.  They send me a letter and I immediately called explaining the situation and that I was cancelling the policy.  I asked them to send me a final bill.  Instead they sent me a notice from a collection agency.
I paid it but for $158.97 they threatened to ruin my credit.  Really not a nice way to treat customers.  I would recommend being very careful with LM.  They seemed to be nice but obviously have internal systems that are much less considerate of paying customers.

Quick response to my phone call by Darrin

This company spends way too much money on TV advertising - - running the same commercials over and over and over again.  This expense surely must be reflected in their overall costs, which affect the prices they charge and the services they offer.  In addition, they advertise way too much on "divisive" Fox News programs like Tucker Carlson and Hannity.  All Americans should reject this kind of programming - - no matter what your political views are.  I happen to be a traditional Conservative/Republican.

Thank you for taking the time to leave us a review.

Stopped by the local office here in Georgetown today for a quote on homeowners and auto insurance. Checkbook in hand.......door is locked with a sign that says "ring bell for service" . Well guess what? I'm not ringing your silly little bell. If you want my business you will have your office open and door unlocked.

We appreciate you recommending our consultation services! Please consider calling this team again when you have insurance needs.

Georgetown, TX

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