Texas

At the Liberty Mutual office in Houston, trained local agents can help you find the coverage you need, and the discounts you deserve. Our office in Houston is located in the Vintage Park Center off of Louetta Rd. in Building J. For more than 22 years we have proudly served the Spring area, which includes the communities of northwest Houston, Tomball, Spring and Klein. Causes close to our hearts Representatives from our office are active members in the Tomball, Houston Northwest and Spring-Klein Chambers of Commerce. Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Houston, TX

Thank you for sharing how you feel. Thank you for the 5 stars, Baseer!

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

Homeowners Insurance has crept up over several years (at the rate of $1K/year for the last 3 years), despite NO HOMEOWNERS CLAIMS. 12 years ago my rate was $3300 and see attached for today - $6881.

Additionally, at the current rate I am $200K underinsured. Good luck getting in touch with your agent. Mine is Christina Oates. Sell it and forget it. How about a courtesy call to look over the policy --- never in 12 years.

Explanation on the sneaky price creep was that I broke my car insurance away from homeowners. Well, I had to. After my car got flooded, they tripled the auto rate from around $100 - $300. I should also mention that because of a series of buffoonery, I was left with NO CAR for 60 days after that flood. I literally couldn't make this stuff up.

The online agent was going to offer me a "new" rate because he could not see why it was raised this past year. Sorry, kids. You lost your chance.

Hello Leonard thanks for the review, we have great insurance products too!

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

This is not the same company insurance company which I had in the 1980s.
It has gotten worse in customer support and service, claims resolution, and policy premium increases for long term clients with no claims having been filed in years.  I recommend that people go to one of those url's on the net which lists all of the insurance companies and find an insurance company that is more accommodating to its clients.   When I wanted to change my policy, I did not want to hear a lecture on the major pitfalls of making the change.  I had already had my wealth management manager at one of the major investment houses look over my policies and told me I was not getting a very good deal.  And, when I called Liberty Mutual just to talk about the problem, the agent started raising their voice to almost a decibel level of a WWII air raid siren.  My money spends just as good anywhere.

me sorprende leer tantos malos comentarios no habia visto tantos!,  gracias por que me ayudaron a no cambiarme a esta compania

Nice place to board a bike to osjodi and its environs.

if I could give it a negative I certainly would. this is the worst WORST company ever!!! Their claims department is the absolute worst at what they do!!!!

Horrible Company. I was told I would receive all of the items out of my truck after an accident.

Over a month later, I am finally told they found 2 items in my truck- and spare old apartment key and double sided tape. I am missing close to $500 worth of items from my truck, that are now "missing". They claim these items were never in the truck.

Currently have a case pending with them as negligence to keep my truck items secure.

If i could give this place zero stars i would... i filed a claim with them and it was someone else fault and after more than a week of delaying and leaving Their agent texts and voicemails and giving me billion details of the accident. He calls me after a week saying that they wont do the liability damage and dont have enough evidence for accident.. i dont know how much more of a evidence that agent needed to know that the other driver was at fault because i gave him clear indication of the place being near my home and i was so familiar with area and Couldnt be my fault.. if you rely on filing your claim just forget about having them take care of it because they would not.. sorry to say

Thanks for sharing your review with us and the community.

Respond anyday and anytime. Eager to help right away to file a claim. Best insurance ever!!!

Ryan Aduddell is the one to request. He was timely with my requests for quotes and was able to stay in a reasonable price range for me. He was very helpful.

Hi Kelley, thank you for taking the time to leave our local sales agents with such a great compliment.

Nothing but good things to say about Ryan Aduddell!  He really knows his stuff and will look for ways to make things work for you.  When I was shopping life insurance, he had some fantastic suggestions on changes we might want to consider based on our child’s age.  I appreciated the outside-the-box thinking!

Great to hear! We appreciate your positive review! We look forward to helping you again in the future.

I thought I was going to be paying a crazy amount every month for my car insurance but Jonathan took the initiative to help me find an amazing deal! Thank you again Jonathan!

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

We’ve had The Aduddell team for our auto and homeowners policies for many years and they have always been available and communicated with us to help us lower our costs. Highly recommend this team for all your insurance needs!

Hi Jeremy, thank you for taking the time to leave such a great compliment.

Ryan and his team are awesome.  I have only had great service on a regular basis from them!

Thank you for sharing your positive experience! We look forward to helping you again in the future.

Ryan Aduddell is exactly what an insurance agent should strive to be. Genuine, attentive and knowledgeable! He always has an answer for my questions and always keeps my family’s insurance needs a top priority.

Hi Lance, thank you for your kind words! I’m thrilled that you are satisfied with our services.

I have talked to Ryan Aduddell several times about policy needs for our home and our family. He is very straightforward and honest with quotes and getting the product(s) that you really need. I would highly recommend him for any insurance products needed for all my friends and family.

Hi Debra, thank you for taking the time to leave such a great compliment, and thanks for sharing your review with us and the community!

Ryan Aduddell has been a fantastic agent. He is always very helpful to get us the quotes we need and the coverage that fits us best. We feel very confident that Ryan has our best interest at heart!

Wow, we were blown away by your positive words. We really appreciate the time you took to write such a detailed review! Thank you!

Ryan Aduddell is fantastic. The level of customer service he provides goes above and beyond.  Not only is he incredibly knowledgeable about the insurance world, he is patient and kind and answers all of your questions with honesty.  We left our insurance carrier of 15 years to move over to him and have never looked back.

Great to hear! Thank you for the 5 stars, Susie!

I've been with Liberty Mutual for over 8 years, I currently have Auto, Home and Life policies and I can honestly say I have never had a problem when I've had questions my Representative Mrs. Luz Wolford is always available.

Hi JOSE, thank you for taking the time to leave us a review.

Always attentive and get the answers I need accurately and quickly

Hi john, Thank you for taking the time to leave us a review.

Thank you for leaving a review, even if it was negative.

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

I recently purchased a new car and was given the amount of the premium. Since it was more that I really wanted to pay I found another company. However, despite cancelling the policy, this company took out the entire auto policy amount but is only refunding me LESS THAN HALF of the monthly premium. Go with another insurance company if you want to deal with honesty.

Right Track does not function correctly.  If your device defaults you will have to start your 90 days all over again.  Why do you even offer this program if your devices do not work.

I filed a claim a month and a half ago and have been getting the run around the past two weeks the investigation department Christopher discher didn't respond to my emails for almost two weeks then blaim it on the recent holiday but mind you they don't mind taking money from you no one never calls you back I deeply regret signing up with them I wasted time and money I wouldn't recommend anyone poor customer service

I am sorry to say that I have to agree with many of the other Reviewers.  I have been with Liberty Mutual for more than 5 years, which was way too long. I could have been saving more money.  Auto Claim, they want you to do everything electronically, never received a call to get our side of the story, only went by what was stated in the police report, which was wrong and dismissed.  Had to make video, pictures etc to prove our point just to not get any credit for being right in the end.  After cancelling, they caused overdraft because apparently you are back paying. It has been a mess and they still want more money. So done.

People don't stay there very long. I wonder why.

My roof was damaged leaking on my head during hurricane harvey.. They decided it wasnt damaged and they are not covering it. Obviously damaged..they told me how sorry they are and went up on my car Insurance by 40$ a month even tho I haven't had a ticket or accident in 19yrs.  One star is to much for these people... Get a lawyer if you have to make them pay

Do not work with Ruben Lopez!!!!
I was working with Ruben Lopez to secure homeowners insurance for my home purchase that closed in June 2017. In July I received a notice that the application had not been received by the third party insurance agency Mountain Valley Idemnity Company that Ruben Lopez had secured my homeowners insurance through. I emailed and called Ruben with no response. I sent an electronically signed copy of the application that the company was missing to my agent and copied his fellow agent in. I noted for them to contact me if there were any issues. On 8/26/17 Hurricane Harvey hit Houston. Luckily my home was not damaged. However, I received a notice on 9/5/17 that as of 8/21/17 my home owners insurance was cancelled due to not receiving the signed application. I called and emailed Ruben Lopez and his fellow agent. Again with no response. I called Mountain Valley Idemnity Company and was able to speak to a customer service rep and was able to get my insurance re-instated. However, he noted that any damage that was suffered from 8/21/17-9/7/17 the insurance company would not cover. I could have paid thousands out of pocket if I suffered any damage during the hurricane due to Ruben's inability to properly process my paperwork and follow up on my attempts to contact him. Ruben Lopez never contacted during this entire ordeal. He finally called me on 9/12/17 after I sent him a correspondence noting I was going to file a formal complaint against him. He stated he wasn't always able to check his messages, however, when he was trying to gain my business he quickly responded to all calls and emails.  I have made a complaint with the corporate office of Liberty Mutual as well.

I have now been reassigned to a different agent. Hopefully this works out better.

THANK YOU SO MUCH FOR ALL YOUR FEEDBACK, I WAS ABOUT TO GET LIBERTY MUTUAL BUT I HAVE CHANGE MY MIND.

They are not an insurance company. They are crooks. My insurance premium was doubled and I have not had an accident, a claim or a traffic ticket in years! When I called, they lowered it but they had stolen my money for more than year. They are thieves. Don't do business with them. You;ll regret it.

Roadside service is horrible. I dealt with two reps that have no ideal what the hell they are doing. I’m beyond pissed off stuck on the side of the road with my 13,6 and 11 month old after giving them the address and policy numb r telling him my name it went to can you spell it. Spell it however you want. You are looking at my information on the screen Tyler and whatever the lady name is are the worst reps ever

Liberty Mutual should not be considered for insurance. They are bluntly THIEVES. They will rip you off. My insurance was increased 200%more, from $125 to 275 because they said the area I lived in had many claims. I life in the safest neighborhood. Unfortunately, many months had gone by by the time i realized the amount I was paying. I shopped for another insurance and i am paying 98.00 for the same car. They are the worst.

Wow! I've been getting robbed on both my car And Home owners Insurance from Liberty Mutual:( I've been Paying over $3300/yr hm plus over $2k/yr auto, when I got quotes for half that, for more & better coverage! LibertyMutual? No! YOU have to pay for all those adds on TV. Every month! Check your Coverages & compare. You will see how little you are getting for twice or three times the money! MY MORTGAGE WENT UP BY OVER $220 PER MONTH JUST TO MAKE LIBERTY MUTUAL RICH!!! PEOPLE COULD LOSE THEIR HOMES OVER THAT! Imagine if your taxes or electricity went up by over $200 per month! Would you just take it??? THEY SHOULD BE SUED!

H O R R I B L E     S E R V I C E !

First time shopping for insurance and I called this location to get a quote and the man was being such a jerk for no reason. I was simply asking questions and he was extremely rude.
NEGATIVE ZERO STARS

Hi Tom. Thank you for taking the time to leave us a review.

Friend of mine we went there just to change some light bulbs

Liberty mutual should be put out of business ! I filed a claim over a month ago and now can't get anyone to answer the phone or return my calls. The two times I did have the displeasure of speaking to someone I was told to pay for everything myself if I was in such a hurry ! My vehicle is totaled and completely undrivable and they refuse to pay for a loaner car or even discuss paying for the damage ! I hired an attorney and started legal action against them and also plan on filing complaints with the BBB and the Texas Dept. of Insurance. All this just to get them to do exactly what their only purpose for existing is !

Thank you for taking the time to leave such a great compliment.

Only giving a 1 star because I can't give a 0.

1.  A car pulled out in front of my son and our van had to go into the shop. They agreed to pay for a van replacement since it was our van that was wrecked.  It has been over a year now and we are still trying to get our rental car covered.  Every time we call it changes and they say our policy only covered a car even though they agreed to a van.  Another time they said it was over 30 days, but it was actually only for 14 days.

2.  My van was side swiped on they hwy and the guy took off.  Luckily a police officer told me that insurance companies should only charge a $250 deductible for a hit and run even though most deductibles are $500.  Sure enough, when I called and reported it, they immediately said I would have a $500 deductible.  When I asked about the $250 deductible since it was a hit and run.  They said they would have to check and put me on hold.  When they came back, they said that was correct.  Thankful for an honest policeman who helps or Liberty Mutual would have ripped me off again.

3.  Our roof needed to be replaced from hail damage.  They denied the claim even though we heard their guy on the roof say it needed to be replaced but he couldn't 100 % say it was from that hail storm.  Everyone around us was getting their roof replaced with other insurance so we had to play the game, hire a roofer and appeal it and then they finally replaced it. As much as we all pay for insurance, we shouldn't have to waste our time playing these games.   There is no honesty or integrity any more when it comes to insurance here.

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At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in LA, MO, OK and TX. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

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Hi Vanessa, I appreciate the fantastic review!

Amy provides outstanding customer service! 


We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Leah!

We recently sold our home and purchased a new one.  Amy Lusk with Liberty Mutual went above and beyond in helping us navigate all of the forms needed on both the selling and buying stage.  Since then she's reached out on numerous occasions, just to make sure we didn't need anything.  She reminds me of what agents were like 20 years ago - she really cares and is a rockstar at her job!

Hi, Henrietta! Thank you so much for taking the time to leave us this amazing review.

Amy was very knowledgeable and informative through the insurance process. She was really helpful in finding us the right coverage and making sure we were still saving money! 10/10 highly recommend!!

Courtney, we are so glad that you enjoyed your experience. Thank you for your business!

Amy is an amazing agent, have her review your policies asap! She is incredibly knowledgeable and truly cares about getting her customers the right protection.

Amy Lusk

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