Texas

Louisiana

At the Liberty Mutual office in The Woodlands, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Woodlands office is located in the 2nd floor of the building that includes a Preferred Bank and a Starbucks. We office proudly serve the communities of The Woodlands, Conroe, Magnolia, Spring, Montgomery, Lake Conroe and Willis. Causes close to our hearts Our representatives participate in the South Montgomery County/The Woodlands Chamber of Commerce, The Conroe Chamber of Commerce and the Bryan/College Station Chamber of Commerce. Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

The Woodlands, TX

Hi Niki, thank you for taking the time to leave Erica such a great compliment. We are thrilled that you are satisfied with our services.

Erica Cook is super easy to talk with about all the details. Very responsive!!

Hi Andrea, thanks for your kind words. This kind of feedback motivates us to continue exceeding quality standards.

I had wonderful customer service and the person that helped me was Erica Cook. She was detailed in explaining what my new policy would be and saved me over $100 a month! I highly recommend them if you want an experience that’s easy and quick.

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

I’ve worked with Stacy Leissner for several years on our insurance and she is always professional and provides great customer service! I highly recommend her!

Thank you for letting us know that you're frustrated.

Liberty mutual was not there for me in sneaky, underhanded coverage gaps. Like throwing thousands of dollars out of the window. Staff was very rude and unhelpful. Don't be fooled by them. I won't again...

Haven't been their in person. Only on the phone. But very nice helpful staff. Good place to cover many of tour Ins.needs.

Bryan is an amazing individual and it is always a pleasure meeting with him! 

My monthly rate keeps changing I have to call in every month I've been with them for four months and four months I've had to call in and ask him why my bill is change and they go back to the normal amount but for those people that don't keep a close eye on their bills this is how you get scammed

Someone has been frauding my parent's account for years and when I called with my parents to stop it. They explained to me that we can not and we aren't allowed to cancel. How can an account be started without someone's knowledge amd they won't help to fix it. They are not for the clients but for their bottom line. Be careful

Hi Gerry, Thank you for taking the time to leave us a review.

We look forward to helping you again in the future.

Called for a quote and never got a returned phone call.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

So liberty mutual sent me a survey regarding my claim to replace my roof do to storm and wind damage. Although my neighbor to the right of my house roof was replaced by State Farm. And I  fixed the licks to my house as to prevent further damage. The claims adjusted liberty mutual sent out stated that my roof was in good shape. In spite of have several soft spots and the replaced shingles. My claim was denied!
I expressed my dissatisfaction with liberty mutual in the survey. To add insult to injury a liberty mutual customer service representatives gave me a call for more information. This only angered me more because he began to argue with me that liberty mutual was right to deny my claim. Now I'm sure. I have the wrong insurance company.

We are so glad you had a good experience.

So glad I called Liberty Mutual, they are saving me nearing two hundred dollars a month!!! Woo hoo, so grateful.

We appreciate you recommending our consultation services and we're happy to hear that you had a wonderful customer experience.

Great deal for my home and auto.  Make sure you ask about the 90 day driving discount

Hi A, thank you for your positive review!

I am highly satisfied of their services. The agent I have used is Michael Clements and he is really great in serving my own interests. He had found me a great deal according to what I wanted. He started with the information regarding the property then asked me what I want in my home owner's insurance. Because of him, I will use this company for my other property.

Kyle, thank you for your positive review!

Edgar Peralta has taken care of all of my insurance needs for the past year and a half and he has provided the best customer service I’ve experienced from any insurance angent! I absolutely recommend him to anyone!

Hi Kendra, thank you for your kind words!

Thyra Clagg is top notch and extremely informative!

Thank you for sharing your positive experience!

Huge thank you to Thyra Clagg!! When I meet Thyra I was tremendously under insured on my car and home insurance.  She took the time to explain my coverage and go over my options.  She quickly got me quote that would not only protect me but save me money as well!! I recommend her to everyone!!

Thanks for sharing your review with us and the community, Tori.

Thyra Clagg goes above and beyond to help with any insurance needs including pets!

Thank you for your positive review, Barbara!

My agent is Susan Gonzalez, been with her for almost 5 years now with my auto and homeowners.  Saved big time!  She has always answered my calls and questions.  Thank you Susan for your professionalism and personal attention!

We switched our auto and home policies to Liberty Mutual a few years ago because Stacy Leissner took the time to explain in person the difference between what we had already and what they offered.  She sat with us and went line by line in comparison.  She made some suggestions as to how we could optimize our coverage and save money at the same time.  Stacy is so patient and knowledgeable!  Over the past two years we have had several issues within our house and Stacy has been there to walk us through everything.  I love the personal service she provides and her willingness to help.  Actually, I just love being able to have an actual relationship with my insurance agent.  I would wholeheartedly recommend Stacy and Liberty Mutual to anyone and everyone!

Hi Darby Grimmett, thank you for taking the time to leave such a great compliment.

I have worked with Susan Gonzalez with Liberty Mutual in The Woodlands for years both for my personal insurance needs (home, auto, umbrella) as well as insurance needs for my clients.  Susan's communication is unbelievable - whether it be a call, text or email she is always on top of it and is extremely fast in providing me and my clients with insurance quotes, insurance binders for closing, renewal information, etc. Susan Gonzalez is definitely my "go to"!

I was a loyal customer with another insurance provider for over 20 years. A coworker suggested that I contact Susan Gonzalzez with Liberty Mutual to get a quote. The savings were amazing and my limits of liability actually increased. I really appreciate the customer service that Susan has provided me and my family the past 2 years. Susan made switching providers easier than I ever imagined. So happy I gave her a call.

Worked with Matthew Ramirez. What a class act. He answered any questions I had and if he didn’t know the answer, his amazing team was there to help. Would definitely recommend him and their Agency. Great job !!!!

Thyra Clagg has been incredibly helpful and patient answering all my insurance questions!

Thyra is so great to work with and beyond helpful!. I can't think of anyone I would rather work with!

Hi Jim, thank you for taking the time to leave such a great compliment.

Most people probably don't brag about their insurance experiences but when your agent is a rock star like Susan Gonzalez its hard to keep quiet about it!  She has taken such good care of me over the years and saved me tons of money on home, auto, and umbrella policies.  These days its extremely rare to find someone that truly embodies what stellar customer service is really all about.  Susan answers all of my questions (yes, I ask a ton of them), helps me understand my options, and really goes the extra mile to ensure I am not spending a single dollar more than I need to for my coverage.  I could not be happier with the service she provides.  If you are in the market for insurance and have had less than stellar experiences with your agent, Susan is definitely the person you need to see!

Thyra Clagg is great she had all the answers for my insurance questions!

Thank you for sharing how you feel. This review made my day.

Matt Ramirez really takes care of you at Liberty Mutual Insurance!! I needed car and  renters insurance asap, I just emailed my information to Matt and he made the process so easy.....🙏Thanks Matt

Thanks for sharing your review with us and the community.

Thyra Clagg is amazing!   I received her name as a referral from another Real Estate Agent that she also had assisted to help save a 1st time Homebuyer money on their monthly payments.  Thyra responded to my late in the evening phone call and contacted my client right away.  She is professional, courteous and Honest and is my go to Insurance gal.  She has also helped several of my friends and family save money as well.  A True asset to Liberty Mutual

Thank you for your kind words!  Your review means a lot to us and lets us know we’re on the right track!

Stacy Leissner at Liberty mutual is the best agent Ive had the opportunity to work with. She is very responsive, and knowledgeable! She has taken the time to brake down all of my coverage's and let me know how they work. Her recommendation are always in my best interest. -Highly recommended!

I’m thrilled that you are satisfied with our services.

We have been with Liberty Mutual right at 3 years now.  Stacy Leissner is our agent and she has been the most helpful agent we have every worked with!   She has taken time to explain our policies in detail, answer any questions we may have and helped us get a recent roof claim handled in a professional and timely manner!  I highly recommend Liberty Mutual and Stacy Leissner!

Thank you for your positive review, Tracy!

Matthew Ramirez with Liberty Mutual has been very helpful with all of our questions and we feel very comfortable knowing he is taking care of our family. Being comfortable with your insurance carrier these days means a lot. Thank you Matthew Ramirez.

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied. We have many talented agents. Perhaps we could find a better fit?

A policy automatically renewed, no changes to coverage, no new claims, but they did decide to include a surprise rate increase of almost 100%! Liberty Mutual Insurance is trying to justify it by saying that this is completely normal since the rates change at times and that we should stay with their insurance.

Stacy Leissner was very helpful and attentive on a Friday afternoon! Answering each question direct, explained the policy thoroughly and broke it down for me. 5 star service!

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in LA, MO, OK and TX. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Central Region Virtual Agents

Nosotros ponemos la experiencia y la satisfacción del cliente como nuestra prioridad, y su revisión reafirma el trabajo que hacemos todos los días. Gracias por tus amables palabras Ana.

Alana presta un excelente servicio como corredora de seguros, siempre atenta a cualquier solicitud o asesoría que se requiera. Me siento muy satisfecha con su trabajo, siempre con la mejor disposición para ayudarme en lo que necesite.

Hi, Amber!  Thank you so much for taking the time to leave me this amazing review. My job is to advise you on all your insurance needs and I am so pleased I could do that. I look forward to helping you again in the future!

Alana was with me through 2 ordeals of finding home and auto insurance. She was always pleasant and professional, and like the friend who referred her to me, I will definitely be referring her to everyone I know!!

Hi Xavier, I appreciate the fantastic review! I appreciate you taking the time to let us know about your experience!

GREAT CUSTOMER SERVICE!!!! UP FROMT AND HONEST WITH EVERYTHING ! SHE GETS YOU THE BEST RATES AND ALSO LOOKS OUT FOR YOUR POCKETS! I WOULD RECOMMEND HER ANYDAY!!!

Hi Destiny, I appreciate the fantastic review! Your review means a lot to me and lets me know I’m on the right track! I look forward to helping you again in the future!

She went above and beyond to ensure my experience went as smooth sailing as possible. Her knowledge and customer service is truly impeccable! If I could, I would definitely give more stars!

Hi, Courtney! Thank you so much for taking the time to leave me this amazing review. Please don't hesitate to contact me next time you want help with insurance!

Very KNOWLEDGEABLE and welcoming. She was able to find me a GREAT rate & the BEST coverage ever! Will definitely recommend her to my colleagues.

Hi, Mainer! Thank you so much for taking the time to leave me this amazing review.

Alana support us with multiple alternatives, addressing our needs and generating value beyond just a lower cost option

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Angelica!

Amazing customer service ..very helpful in finding insurance. Alana was amazing she helped me out alot finding insurance. I will recommend her to anyone.

Krystal, we’re so glad you had a good experience. I look forward to serving your insurance needs for years to come!

If I had the ability to give more stars I would. Alana has helped not only myself but my family have the best insurance rates possible. It is affordable and gives all the coverage we need. She was super helpful and very knowledgeable. She reassured me that whatever i needed help in she would be able to help me. She’s the best and would rate her a 10/10. Definitely referring everyone i know to her !

I’m so grateful for your kind words, Steve. Thanks for sharing your review with us and the community.

Alana pays attention to detail and follows through. She has been so helpful to me that I very comfortably reccomend her to my friends and clients. I just know it's taken care of with her. Thanks Alana.

I’m so grateful for your kind words, Edward. Thanks for sharing your review with us and the community.

Alana has been tremendous to work with! She has years and years of experience like none other. Look no further, she will take good care of you and your family! God bless

Jessica, we are so glad that you enjoyed your experience. Thank you for your business!

Thanks Alana for You’re awesome service and getting me the best  rates

Lupita, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Wow I can’t THANK ENOUGH Alana De Leon, her knowledge, help , and the time investment with my case is  admirable .
I do appreciate her loving caring and dedication about her clients, she explained and helped me in away that I’m just Grateful! She went above and beyond to get me the best insurance carrier in the market and a very affordable and reasonable price to help with my budget having a young driver in my policy prices can be high . But she find the best for us . Alana De Leon Thanks so much !! She is bilingual also so don’t be shy to reach out to her in Spanish.
Sincerely
Maria Adediran

Thank you, Jacqueline. This review made my day!

I love Alana!!! She was so helpful and incredibly sweet. I was amazed by how quickly and efficiently she was able to get me a lower rate AND more coverage. I highly recommend her!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Cynthia!

Alana is the absolute best experience I have ever had in customer service. She is very knowledgeable, responsive and knew exactly what my needs were. She was able to cut my payments by nearly half. Very personable and very kind.

Very knowledgeable, professional, personable and a pleasure to do business with!

She is the best agent. Very professional, reliable, and knowledgeable agent I have ever met.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Hani!

She excellent person , she exceeded my expectations and she take care of me she lowered my insurance and save me money
Very caring down to earth personage  done  her job right and fast

Guy, we are so glad that you enjoyed your experience. Thank you for your business!

Alana went above and beyond while assisting me with my insurance needs. I have recommended her to colleagues and friends. I hope to use her for my upcoming renters insurance needs. Thanks Alana.

Yosary, we are so glad that you enjoyed your experience. Thank you for your business!

 I can't express how pleased I am working with you. Very helpful and answered all my questions.  Highly recommend ! 

Bryce, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Mrs. De Leon was very helpful and professional throughout the entire process, she was able to walk me through the process of changing my homeowners, automobile, and adding an umbrella policy,  while saving me money too.. I would definitely recommend using her, and I will definitely be using her again. Great service

Alana took care of me like no other agent, She really cares to provide the best customer experience. She went above and beyond my expectations.

Chris, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Alana is awesome,  I switched all my insurance companies to do business with her because she knows her products. Best experience ever better then any other  insurance company by far. I'm definitely a customer for life. I'm referring all my friends and family to her because of the great service,  thank you!

Hi, Edgar! Thank you so much for taking the time to leave us this amazing review.

Originally, I purchased auto insurance from Liberty Mutual after I heard they were able to save my daughter money on her car insurance. So I switched; as a add on I wanted a quote rental property insurance , being coastal properties are rated differently for obvious reasons, so  they quickly referred me to a Texas office affiliate, that’s when Alana came into the picture .  Alana did some heavy lifting in her search of carriers that would be willing to underwrite insurance for my properties in the tiny coastal town of Tivoli Tx. She made me feel comfortable very quickly with her insurance knowledge and allowed me to define what I needed in insurance ; she stayed positive the whole time we were building a profile on each of my properties.

Alana shows she can manage several tasks at once with care and clear communications about every aspect that we discussed. She left no stone unturned to find various ways and means to proceed on, importantly she never left me hanging, always returned calls. As a result, we partnered well when it came time to secure a certification for the roof; she was instrumental finding a roofer in her network.  Her and I followed that certification to completion. It was that piece that pushed the deal across the end zone. She never gave up working through any pushback from myself or the underwriters. She is gifted in her professional communications and her people skills to effectively convey and satisfy all the requirements for both the insured and the carriers. Everybody wins with Alana!

Alana De Leon

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