Texas

At the Liberty Mutual office in The Woodlands, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Woodlands office is located in the 2nd floor of the building that includes a Preferred Bank and a Starbucks. We office proudly serve the communities of The Woodlands, Conroe, Magnolia, Spring, Montgomery, Lake Conroe and Willis. Causes close to our hearts Our representatives participate in the South Montgomery County/The Woodlands Chamber of Commerce, The Conroe Chamber of Commerce and the Bryan/College Station Chamber of Commerce. Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

The Woodlands, TX

Hi Niki, thank you for taking the time to leave Erica such a great compliment. We are thrilled that you are satisfied with our services.

Erica Cook is super easy to talk with about all the details. Very responsive!!

Hi Andrea, thanks for your kind words. This kind of feedback motivates us to continue exceeding quality standards.

I had wonderful customer service and the person that helped me was Erica Cook. She was detailed in explaining what my new policy would be and saved me over $100 a month! I highly recommend them if you want an experience that’s easy and quick.

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

I’ve worked with Stacy Leissner for several years on our insurance and she is always professional and provides great customer service! I highly recommend her!

Thank you for letting us know that you're frustrated.

Liberty mutual was not there for me in sneaky, underhanded coverage gaps. Like throwing thousands of dollars out of the window. Staff was very rude and unhelpful. Don't be fooled by them. I won't again...

Haven't been their in person. Only on the phone. But very nice helpful staff. Good place to cover many of tour Ins.needs.

Bryan is an amazing individual and it is always a pleasure meeting with him! 

My monthly rate keeps changing I have to call in every month I've been with them for four months and four months I've had to call in and ask him why my bill is change and they go back to the normal amount but for those people that don't keep a close eye on their bills this is how you get scammed

Someone has been frauding my parent's account for years and when I called with my parents to stop it. They explained to me that we can not and we aren't allowed to cancel. How can an account be started without someone's knowledge amd they won't help to fix it. They are not for the clients but for their bottom line. Be careful

Hi Gerry, Thank you for taking the time to leave us a review.

We look forward to helping you again in the future.

Called for a quote and never got a returned phone call.

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

So liberty mutual sent me a survey regarding my claim to replace my roof do to storm and wind damage. Although my neighbor to the right of my house roof was replaced by State Farm. And I  fixed the licks to my house as to prevent further damage. The claims adjusted liberty mutual sent out stated that my roof was in good shape. In spite of have several soft spots and the replaced shingles. My claim was denied!
I expressed my dissatisfaction with liberty mutual in the survey. To add insult to injury a liberty mutual customer service representatives gave me a call for more information. This only angered me more because he began to argue with me that liberty mutual was right to deny my claim. Now I'm sure. I have the wrong insurance company.

We are so glad you had a good experience.

So glad I called Liberty Mutual, they are saving me nearing two hundred dollars a month!!! Woo hoo, so grateful.

We appreciate you recommending our consultation services and we're happy to hear that you had a wonderful customer experience.

Great deal for my home and auto.  Make sure you ask about the 90 day driving discount

Hi A, thank you for your positive review!

I am highly satisfied of their services. The agent I have used is Michael Clements and he is really great in serving my own interests. He had found me a great deal according to what I wanted. He started with the information regarding the property then asked me what I want in my home owner's insurance. Because of him, I will use this company for my other property.

Kyle, thank you for your positive review!

Edgar Peralta has taken care of all of my insurance needs for the past year and a half and he has provided the best customer service I’ve experienced from any insurance angent! I absolutely recommend him to anyone!

Hi Kendra, thank you for your kind words!

Thyra Clagg is top notch and extremely informative!

Thank you for sharing your positive experience!

Huge thank you to Thyra Clagg!! When I meet Thyra I was tremendously under insured on my car and home insurance.  She took the time to explain my coverage and go over my options.  She quickly got me quote that would not only protect me but save me money as well!! I recommend her to everyone!!

Thanks for sharing your review with us and the community, Tori.

Thyra Clagg goes above and beyond to help with any insurance needs including pets!

Thank you for your positive review, Barbara!

My agent is Susan Gonzalez, been with her for almost 5 years now with my auto and homeowners.  Saved big time!  She has always answered my calls and questions.  Thank you Susan for your professionalism and personal attention!

We switched our auto and home policies to Liberty Mutual a few years ago because Stacy Leissner took the time to explain in person the difference between what we had already and what they offered.  She sat with us and went line by line in comparison.  She made some suggestions as to how we could optimize our coverage and save money at the same time.  Stacy is so patient and knowledgeable!  Over the past two years we have had several issues within our house and Stacy has been there to walk us through everything.  I love the personal service she provides and her willingness to help.  Actually, I just love being able to have an actual relationship with my insurance agent.  I would wholeheartedly recommend Stacy and Liberty Mutual to anyone and everyone!

Hi Darby Grimmett, thank you for taking the time to leave such a great compliment.

I have worked with Susan Gonzalez with Liberty Mutual in The Woodlands for years both for my personal insurance needs (home, auto, umbrella) as well as insurance needs for my clients.  Susan's communication is unbelievable - whether it be a call, text or email she is always on top of it and is extremely fast in providing me and my clients with insurance quotes, insurance binders for closing, renewal information, etc. Susan Gonzalez is definitely my "go to"!

I was a loyal customer with another insurance provider for over 20 years. A coworker suggested that I contact Susan Gonzalzez with Liberty Mutual to get a quote. The savings were amazing and my limits of liability actually increased. I really appreciate the customer service that Susan has provided me and my family the past 2 years. Susan made switching providers easier than I ever imagined. So happy I gave her a call.

Worked with Matthew Ramirez. What a class act. He answered any questions I had and if he didn’t know the answer, his amazing team was there to help. Would definitely recommend him and their Agency. Great job !!!!

Thyra Clagg has been incredibly helpful and patient answering all my insurance questions!

Thyra is so great to work with and beyond helpful!. I can't think of anyone I would rather work with!

Hi Jim, thank you for taking the time to leave such a great compliment.

Most people probably don't brag about their insurance experiences but when your agent is a rock star like Susan Gonzalez its hard to keep quiet about it!  She has taken such good care of me over the years and saved me tons of money on home, auto, and umbrella policies.  These days its extremely rare to find someone that truly embodies what stellar customer service is really all about.  Susan answers all of my questions (yes, I ask a ton of them), helps me understand my options, and really goes the extra mile to ensure I am not spending a single dollar more than I need to for my coverage.  I could not be happier with the service she provides.  If you are in the market for insurance and have had less than stellar experiences with your agent, Susan is definitely the person you need to see!

Thyra Clagg is great she had all the answers for my insurance questions!

Thank you for sharing how you feel. This review made my day.

Matt Ramirez really takes care of you at Liberty Mutual Insurance!! I needed car and  renters insurance asap, I just emailed my information to Matt and he made the process so easy.....🙏Thanks Matt

Thanks for sharing your review with us and the community.

Thyra Clagg is amazing!   I received her name as a referral from another Real Estate Agent that she also had assisted to help save a 1st time Homebuyer money on their monthly payments.  Thyra responded to my late in the evening phone call and contacted my client right away.  She is professional, courteous and Honest and is my go to Insurance gal.  She has also helped several of my friends and family save money as well.  A True asset to Liberty Mutual

Thank you for your kind words!  Your review means a lot to us and lets us know we’re on the right track!

Stacy Leissner at Liberty mutual is the best agent Ive had the opportunity to work with. She is very responsive, and knowledgeable! She has taken the time to brake down all of my coverage's and let me know how they work. Her recommendation are always in my best interest. -Highly recommended!

I’m thrilled that you are satisfied with our services.

We have been with Liberty Mutual right at 3 years now.  Stacy Leissner is our agent and she has been the most helpful agent we have every worked with!   She has taken time to explain our policies in detail, answer any questions we may have and helped us get a recent roof claim handled in a professional and timely manner!  I highly recommend Liberty Mutual and Stacy Leissner!

Thank you for your positive review, Tracy!

Matthew Ramirez with Liberty Mutual has been very helpful with all of our questions and we feel very comfortable knowing he is taking care of our family. Being comfortable with your insurance carrier these days means a lot. Thank you Matthew Ramirez.

We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied. We have many talented agents. Perhaps we could find a better fit?

A policy automatically renewed, no changes to coverage, no new claims, but they did decide to include a surprise rate increase of almost 100%! Liberty Mutual Insurance is trying to justify it by saying that this is completely normal since the rates change at times and that we should stay with their insurance.

Stacy Leissner was very helpful and attentive on a Friday afternoon! Answering each question direct, explained the policy thoroughly and broke it down for me. 5 star service!

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in LA, MO, OK and TX. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Central Region Virtual Agents

Great to hear! I’m so glad you had a good experience!

The best insurance buying experience saved me so much time and that’s the most important thing to me !!!

Hi Jude, Thank you for taking the time to leave us a review. I loved being of service to you and hope I can assist you again soon.

Vanessa Flores goes above and beyond to provide exceptional customer service and accountability. No matter the obstacle she always answers and helps to fit the policy you need along with the service.

I appreciate the fantastic review and are glad I could be of service.

Vanessa is an exceptional agent.  Her empathy and understanding made me feel sure about the services the company offered. She is professional, honest, knowledgeable, helpful and caring. She offers quick responses and is readily available to answer questions via, text, email or phone call.  She goes above and beyond to help me!

Hi Brenda, that's great to hear! I appreciate the fantastic review and are glad I could be of service.

Vanessa was so patient AND helpful with explaining our acct.!!! She knows her business and went above and beyond to help us with our claim. Highly recommend her, total asset to her company.

She did the transition very easy plus help me with my accident claim

Hi Sergio, I appreciate the fantastic review!

Mrs. Flores was very helpful and made the transition from transferring insurances simple and easy. Very knowledgeable and friendly!

Thank you so much for taking the time to leave us this amazing review. If you have additional needs or questions, please reach out!

Our agent was extremely knowledgeable with what type of insurance bundles would be the best for us. She helped us save by switching from our previous insurance provider to Liberty Mutual and personally guided us when switching over our home insurance.

Hi Arnold, I appreciate the fantastic review! If you have friends who need insurance, please send them my way! I wish you the best!

Great and friendly service.  She really take the time to make sure she gives you the right coverages for your needs.

Hi Michael, I appreciate the fantastic review! I loved being of service to you and hope I can assist you again soon. If you have friends who need insurance, please send them my way! Have a great day!

Best customer service I have ever had in an insurance agent. Love the fact that she is always available by phone to answer every question.

Hi, Cassandra! Thank you so much for taking the time to leave us this amazing review.

I am SO thankful for the referral to Vanessa and Liberty Mutual. Vanessa quoted my car, renters & pet insurances, she well exceeded other competitors offers. She was such an amazing agent, great character, professionalism, and trustworthy. Vanessa made the process so easy, I would recommend Liberty Mutual and Vanessa to any of my friends or family!

Vanessa Flores

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