Utah

Colorado

At the Liberty Mutual office in Salt Lake City, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Salt Lake City office is located just East of I-15 near the 9000 South exit. For more than 45 years we have proudly served Salt Lake City, Park City, Midvale and Murray. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Volunteering at Utah Food Bank and Habitat for Humanity.</li>
<li>Supporting local events like the Nihon Matsuri Japan Festival in Salt Lake City and the Utah Youth 7 on 7 Passing Championships.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Salt Lake City, UT

I was with these guys for 3 years. Never had an issue. If I could leave 0 stars I would. I was cancelled for missing a docusign never received a call about the letter still being needed. When I spoke with the under writer she was rude and told me if I couldn’t sign the document now and get it sent over to start looking for another carrier. My mom was cancelled also by using the towing service twice in her policy year after being with them for three years! Seriously over using 2/3 tows she had PAID for within her policy. I drove 2 days unknowingly without insurance. They won’t call to inform you that the policy will be cancelled. These guys will screw you over! Avoid them!

Honestly so far my experience has been amazing. I got in a car accident and they covered my car plus equity I built. After which there was no point for me to keep my insurance since I didn't have a car. I got a new car about a month or so later and they raised the price by $100. The lady told me it was because I cancelled my insurance and was considered a brand new customer. I've been with then for over a year. Everything was great till I came back a second round. I am sorry I assumed it was going to be just as amazing as the first time:(

The Sale representative lie, the manager does not have good manera. Don't trust in this branch

I've been a customer with them for like two years, called today to file a claim because my key got locked in the car and I needed to call locksmith, was told that my insurance policy was chosen not to be renewed as of this month due to my driving record. I don't have so much as a speeding ticket. thanks so much for the heads up that I've been driving half this month without any insurance. 0 stars if I could.

WORST insurance, WORST customer service, WORST experience I have ever gone through. They just pulled out A TON of money our of my account that is not owed! I have opened up a BBB claim. Save yourself the headache and having your money stolen- go with ANYONE else.

After reading the reviews on liberty mutual before posting my own experience, it sounds very similar to others. After being in a collision caused by a liberty mutual driver, liberty mutual failed to respond to any correspondence, emails, phone calls etc. over a time span of six months! It really sounds like all of us should get together for a class action lawsuit. Liberty Mutual should not be able to continue conducting business. Beware. If I could give no stars or even negative stars, I would.

liberty mutual are crooks I was hit in my vehicle so hard in November my car was a total loss I'm still in pain and all they offer for pain and suffering barely covers a month of bills... I sadly am still in loads of pain because of this accident and have to continue to ask my personal doctor for help with the horrible pain and what they offer doesn't cover the debt I got into so my daughter and I wouldn't be homeless. Don't do business with them and hope u don't get hit by one of their customers.

Me gusta tiene precios justos a sensibles

Thank you for taking the time to leave us a postive review and feedback! .

Bad communication does not follow through with claims does not call back I would avoid using any of their services

Liberty mutual has provided good rates but it takes for ever to get them. They will bounce you between 5 different representatives just to get a quote and every time they need all your personal information to start whatever meaning less process this specific representative does.

Constantly  raising my insurance every year with neglect of a perfect  driver record. Especially  with decrease miles in driving.

I tried paying my car insurance the day before it was supposed to cancel, but they wouldn't accept a 2 card payment and they took $105 from one of the cards and cancelled my insurance after, because I couldn't get ahold of customer service after trying for hours. I have a 3 month old that I need to take to and from doctors visits and now I can't even get to work when needed to pay a different car insurance. They said they would transfer me over to an escalation team, but then said it's a 20 minute wait, I told them I'm fine waiting the 20 minutes, but they refused to send me over still because they think it's too long of a wait time. They do not care about family needs at all and are not willing to work with you with ANYTHING. They also refused to transfer me over to a supervisor. DO NOT go through them, I don't care how cheap your quote is...

Thee worst business to resolve conflict of errors on their behalf. I was two years in on auto employment deduction (loyal customer) I switched careers with another place of employment that can continue the same service. My special representative MICHAEL BRADY was notified and confirmed that he will get the changes in necessary to continue. I have email proof and all that customer service and rewrites could say is that "YOU" MISSED THE PAYMENTS. Because MICHAEL BRADY failed to commit to his loyal clients. I went from 2300 premium to 3800 due to his team not taking from the auto deduction. MICHAEL BRADY this 1500 increase was all planned because you're in sales. I don't wish bad things on people but I hope COVID reaches you and your family this year.

Absolutely floored at how terrible this company’s service is. Don’t do it. Don’t waste your money. Run.. run fast and far away!

la direccion es erronea y el servicio tampoco sirve

Liberty 🗽 Mutual Insurance

My insurance went up 150.00. For some reason the company has taken their name off the review. This was Liberty 🗽 Mutual!  I was told insurance changes monthly. I cancelled the policy and then get a notice staying my insurance has been canceled and I owe 289.00. I have gotten different stories months ECT saying I didn't pay. I guarantee I would not have had insurance if I did pay. I refuse to pay the 289.00 when I .had different insurance even.  Stop trying to rip your customers off! I have

Thank you for taking the time to leave 5 Stars!

Our vehicle was hit by a person covered by Liberty Mutual. It's been over a month since the accident which they determined a total loss but we still haven't received the check. We are down a vehicle and they are not in a hurry to pay out. Really makes me glad we switched from Liberty Mutual years ago, I'd hate for this to happen to someone I might hit.

Not happy at all with Liberty Mutual. After 12 years with these guys, rates kept slowly creeping up, after zero accidents and zero tickets, 500 a month for two cars, 1 car is 10 years old, the other 6 years old. They WOULD NOT work with me to lower rates until I called two days ago to drop them. Best thing I ever did. I give them negative 5 stars

I had an accident with one of their clients who was denying responsibility but they paid my claim after looking at my case in more details.

Insurance sucks here. 100 dollar raise in a 6 month rate! No new tickets or accidents? You have to really pay for what you need! Look for a new company.

Liberty Mutual does not treat customers like people. They of coarse are all over getting your money, but when you total your vehicle due to manufacturing malfunction. Youll get left on the side of the road for 8 hours waiting for roadside assistance that they claim to have dispatched. (Never showed up, we had to pay for a tow ourselves.  They have no consideration that you are out of a vehicle. I have been calling and leaving messages, emails for the last 5 days.. and still nothing. This company doesn’t want to give you what you pay for every month. I have never been treated this way by and insurance company. Save yourself the headache and stress that comes with getting what is literally owed to you.

I called customer service on the 4th they told me they wouldnt pull my payment an I could skip a month or pay it on the 16. By the 8th they pulled the payment an told me that is nothing they can do.

Helped me with my insurance price.. lets see how is the service further

Balls. Real physical addy, absolute 100% auto robot voicemail. For every location.

What a personal company.

Poor customer service. They do not return phone calls and completely ignore you when you have a claim.

I had to wait over 47 minutes just to get my policy for my home so I can get it over to my lender I’ve been with this company for a long time customer service was the number one thing and like everybody else it’s gone by the wayside.

If I could honestly give this company negative stars I would. The absolute worst experience I’ve ever had and I would not recommend them to anyone. On July 19th I called and canceled my policy because it had jumped up from $244 to $305 in less than a month. They state it’s because I do not use their right track app to track my driving. They assured me that no other payments would be taken out and everything was canceled. I checked my account this morning and Liberty Mutual had taken 500+ dollars out of my account. I immediately called and the first person kept talking over me and telling me my policy wasn’t canceled on the 19th and the person I spoke with scheduled it to be canceled on the 5th which is not what I wanted. I immediately requested a manager which I was then told there wasn’t one but we don’t play that game. So I kept repeating “I need a manager now” until he finally transferred me over. The next guy was even more disrespectful and basically told me “ sorry. There’s nothing we can do for you” I ended up calling corporate and corporate basically told me that they scheduled the cancellation on the 5th because they couldn’t knowingly let me not have insurance. That’s none of their business if I have insurance or not and I already had another policy set up with a different company. In the end I’m basically left with my bank account 500+ in the negative with a charge that I was unaware of and I did not authorize all because they simply do not know how to do their jobs correctly. This is a pathetic excuse for a car insurance company and even more pathetic excuse for customer service. They are thieves and they are greedy. They aren’t here to help you. They are simply here to take your money and charge you even more when you want to leave so you have no other option but to stay and pay their ridiculous rates that skyrocket every month for absolutely no reason whatsoever. Then they claim they sent an email confirming when they never did. It a sad and Pathetic excuse for a company and I don’t understand how they are still in business.

I wish I could give this company zero stars.
I purchased an auto insurance policy for myself and my two sons in February 2021. A few weeks later, I learned that my sons were covered on their dad's policy, so I called Liberty to have them removed from my policy. They said I needed to sign something saying they would not drive my car. I attempted to sign this document electronically multiple times, but due to their system errors, I was unable to.
In April, this company, without my knowledge or authorization, added my sons back onto the policy and said that I need to pay their premiums in full from February to May 1. I told them that I removed them from the policy in February because they already had full coverage on their dad's policy.
Liberty has now sent me to collections for my son's premiums that should have never been charged in the first place. They're threatening to ruin my near-perfect credit score.
I will be filing a report with the Better Business  Bureau.

They will scam you out every dime they can. I knew I was paid up to the date I switched insurance and there trying to say I didn't pay for the month up to the cancel date. So where the hell did my money go. I would avoid this company at all cost.

Avoid this insurance I had a truck catch fire in my shop which sucked so I figured my Liberty Mutual insurance would take care of it . Well not only did it take them along time to start the claim but I had to call several times before they even start it. Then when they finally totaled the customers truck they offered 10 k less than it was worth so I gave the customer a check for 10 thousand out of my own pocket to pay the difference. Please avoid these guys at all cost. If you want to check this case Malyna Tran was the adjuster and the claim number was 23925162.

I am a liberty mutual customer who may indeed have to change due to not only increase in policy but the incentive nature of commercials . The commercials as of late are in bad taste and tacky - as asking abused if they wish to eat meat  of choice like chicken at a bbq/which is disgracing to meat eaters and animals . If my policy does not go down and formal apology is not made to patrons who do not eat animals - I will  be moving g .

I wasn't looking for cheaper insurance liberty mutual gave me a price but when they took their money it was a lot more than they quoted oh well!!

Thank you for the 5 stars, hussein al dafafaa!

Thank you for the 5 stars, Natalie Thomasson!

I've had LM for 12 yrs now.  My prior experiences with their auto claims have been reasonable... there was an issue, I went to a place they recommended, and it all went fine.  Small claims related to the home (such as a stolen E-bike) were also relatively quick and painless to manage. Then I had some major home damage that required a large repair.... this is where LM tries to cut corners and it becomes very apparent that adjustors exist to serve the insurance company, not the client. To be clear for those not already aware, your insurance AGENT can be great, but if you have a claim it's the ADJUSTOR that you're actually working with.  So it doesn't matter how "awesome" your agent is.... their job is to sell you a policy, so being "awesome" is irrelevant to how your insurance actually serves your needs. The adjustor is motivated to undervalue your claim and save the company money.  Don't be fooled.

Ryan Lemone at LM severely underestimated the cost of repairs for my home, then pushed me to use a company that has been an absolute nightmare to work with - Bull Matrix Restoration.  I have never received an estimate for repairs from BMR, and right after I hired BMR Ryan Lemone increased the estimate by 50% to accommodate the cost concern raised by BMR.  Ryan Lemone never worked with the company that I had original intended to hire to do my repairs to determine why their estimates were so grossly discordant.... turns out it's because he didn't really understand the prior state of the kitchen (despite a 90-page document with photos of before and after the mitigation for the water damage).

I tried going above Ryan Lemone to his supervisor, Travis Orr.  I've never had more patronizing conversations than the one with Travis, it was the equivalent of being told "there, there darling.. it'll all work out."  He said he would have Ryan follow-up on the question of lost rent. I wasn't honestly hopeful about that... it was easy to see LM denying this as it was a home I was moving out of and had never previously rented... but there was no follow-up. Not a word from Travis or Ryan.  I called customer service and complained. They put me through to a Presidential service line. The guy there somehow got my phone number wrong... which is impressive considering it's saved in my account and the automatic system at LM seems to be able to recognize my number when I call into LM. So he called someone else and left a message, then sent me an email about not being able to reach me. I emailed back and called him immediately and had no response.  In short, no return phone call until I called customer service again to complain that two weeks in I had still not had any meaningful conversation with someone from the Presidential service. The theme that kept emerging was that the customer service people are very nice and validating, but have no power to really help with anything.  And anyone else that seemingly has power (maybe?) is pretty disinterested in helping.

In truth, I'm only here posting this review on Google because a woman recently contacted me after seeing the Yelp review of BMR. She told me that Ryan Lemone was trying to apply the same pressure to have her use BMR.  He was throwing up road blocks preventing her from selecting a contractor of her choosing.  It's a vague though threatening conversation - he insinuates that LM won't cover the full cost of repairs if you use a different company, though he won't ever give concrete reasons for why the estimated costs are so discordant.  He then says that BMR will "work off his estimate," an incredibly manipulative statement considering you then cannot get BMR to give you a formal estimate of their own. It leaves me wondering whether Ryan Lemone is getting a kick-back from BMR for his forced referral pattern.  A complaint has been filed against this guy and LM with the Utah Insurance Department.

Thank you for the 5 stars, Danielle Garland!

Ricardo Torres, we are so glad that you enjoyed your experience. Thank you for your business!

Good customer service support and prices are awesome 👌

Customer service seems great on the phone, but boy, they don't follow through and do anything they say they will, and they have a total lack of important communication.
I called to add my wife to my policy and used those exact words. They added her, but it wasn't until I was calling for something much later when someone said "oh, you got married? You get a discount!" One I should have had for a year.
Later, we added roadside assistance to each of our cars. What they didn't tell us at the time was only one car can get the towing if needed... Well, a car needed a tow, but it wasn't the one they randomly selected, so we had to pay in full for the tow.
I tried to remove a driver from my policy, and they happily obliged (website said I needed to call for some reason). A couple weeks later, we got a form in the mail for the removed driver to sign because they were classified as a restricted driver (I learned later that a restricted driver, according to Liberty Mutual, is someone on a learner's permin; no idea how they decided that one). So, I got the former driver to sign and sent the form back.
My policy went down in price accordingly for one month. Then the driver was back at a higher rate?! We called back, and they told us they never got the signed form, so the driver was automatically re-added. That support rep took them off again.
Called back a few days later to talk about it and request a refund for something that we knew nothing about to begin with (restricted driver form) but tried to resolve anyway (sending form in), and the support rep said they told us about the form, what a restricted driver was, and that the driver would be re-added if we didn't send in the form. We were NOT told any of that. Eventually, the support rep said they'd send me to their escalation team (in my job of phone training and support, it's not good to tell a customer they are working with an escalation team to calm them down). After being on hold for about 15 min., the hold message said I was now waiting for roadside assistance? What? And another 15-20 min goes by, and it hangs up on me! So much hold time...

Yeah, terrible company. Every interaction was basically an expensive lie.

We recently switched to Liberty Mutual from Nationwide as the price was a significant saving. I am unable to locate my Auto Insurance on the internet, I have been calling Liberty mutual for 3 days. Each time I call I wait on hold for 35 minutes and it hangs up at 35 minutes. I attempted to contact someone on the website chat, after 20 minutes with no response it auto logged me out of the system for "no activity". This is something I think they should work on to make a great company.

Penni BG, we are so glad that you enjoyed your experience. Thank you for your business!

My agent is awesome! They are always looking for lower rates to keep me insurance low and keeps the coverage where I need it. I recommend them to everyone.

Worst company never I wouldn't recommend them to a dead person

BEWARE!!! Liberty Mutual outsources ALL of their claims to third parties! This is a giant hassle when trying to file a claim. Also, they refuse to pay even after approval. I have filed the same claim 3 times and it has been approved for payment twice. However, I have still not been reimbursed and don't expect to be. ANOTHER ISSUE is that the deductible on my claim changed without my authorization and Liberty Mutual refuses to adjust it to what it originally was despite me having the original policy as proof! ALL INSURANCE COMPANIES HAVE QUESTIONABLE PRACTICES, BUT LIBERTY MUTUAL IS AMONG THE WORST!!! DO NOT WASTE YOUR TIME OR MONEY!!! IF AND WHEN YOU DO HAVE TO FILE A CLAIM YOU WILL BE ABANDONED AND LEFT RESPONSIBLE. I have canceled my policy and actually got a lower premium with greater coverage elsewhere and would suggest the same to any existing customer.

Glad to see that I am not the only one to realize and see how terrible this company is. It has literally been 3 months with little to no word from them, my claim adjuster will not return my calls, email or any other form of communication. Ted Xavier literally the worst claims adjuster I could ever possibly imagine. This company really needs to get their act together. After all this is said and done, I am definitely planning on Switching do it different Insurance Company.

Thank you, Edwin Roman Tomate Nahiel T Outcome Productions (Edwin tomate)!

Actualización de mi comentario, son los mejores llevo un año y son geniales....... Soy nuevo pero hasta ahora me han dado un gran trato mi agente es Marcos Rodríguez y es buenísimo

Horrible. My mom was recommended safeco( part of liberty mutual) and they have been nothing but difficult. They give you a price and then they up it every month with no explanation! They just recently said they haven't received any payments at all saying I need to reinstate it but it will be 708$! My bank account clearly shows I have made payments every single month. Straight trash. Do not waste your time or money please.

Someone gave liberty mutual my number instead of their own. On day one I received seven calls telling each agent to take me off the list, this is not Frank's number. With an additional call today, I called the national line who informed me it is 7 to 10 days for the do not call to update completely.

That's a joke.

Thank you for the 5 stars, teresa o López!

Employees are extremely helpful and actually do they're jobs. Unlike some insurance company's.

Before I was recommended them to my friends! But now I figure out that they're sucks! Don't take this insurance company!

Andy Rowland, we are so glad that you enjoyed your experience. Thank you for your business!

Great Experience. I was in a situation where I had a lot of damage to my vehicle, and I didn't think that it would be covered in my specific situation.  Long story short Liberty Mutual really stepped up (and I don't think they had to), and took care of everything. Teneesha, was super understanding and helpful, I felt that she was on my side. Thank You Liberty Mutual!

Absolute zero care for members. Care only about the payments coming in and then do everything possible to avoid coverage no matter how loyal their customers have been. I was hit by a car while riding my motor scooter, the police report stated that the driver of the car was at fault and all I got from liberty mutual was  excuse after excuse of why they weren’t required to help. On top of all this, I have since looked into other auto insurance companies and have found that I was paying nearly double for the same coverage offered elsewhere. I have 0 respect for liberty mutual and anyone affiliated with them.

Terrible customer service!!! Trying to get something small fixed takes weeks, or even months at times. You can't ever speak to a supervisor. The agents will lie about the situation being fixed just to get you off the phone.

I wanted to cancel my policy and the agent who helped me was very comprehensive and helped me in everything.

Skam artist! I was hit by a teenage girl that ran a red light. I had no fault what so ever yet they’re telling me they’re not responsible for the total damage on my truck (which they ruled as totaled). So now I’m stuck paying the remaining balance even after my GAP Insurance. And their communication is horrible!

got business insurance and not long after getting the insurance they did a audit that cost over $2000.00 that they add to your bill when they are done doing it and the rates will also go up after that. Bad company to do business with they will charge you more after you sign up stay away if you want to keep your money. bad business practice.

tried to cancel  my account, they didn't let me, and charged me extra for trying. plus the 10 additional dollars they've charged me every month since i signed up 6  months ago. its bs. and you can't escape, free yourself from the burden that is this place.. be smart and don't fall into the trap

Great price but they lies faults advertisement they only insured drivers with clean records.. which they forget to say.. in there adds.. four years old dents on my record they rejected me ...

Thank you for the 5 stars, Justin Gonzales!

Dropped our insurance coverage after a single $1500 claim. Do not use. They don’t have your back.

Sally “Lighthouse” Soltis, thank you for letting us know about this. Your feedback helps us get better

My home renters insurance is a great price. I had auto insurance but dropped it because for being over the age of 60 my rates were extremely high I thought. Went to another insurance company and pay $30.00 less. They need to consider lowering there rates to Seniors❗

Their ability to communicate with their customers is nonexistent. My car that was damaged is part of a large fleet of company vehicles and we are paying liberty mutual to cover all of them. I don't feel like the company values their large customers. I can't imagine what it must feel like to work with them for privately owned vehicles.

Atrocious company. Deceptive. Unhelpful. Just switched to another insurance company today. The switch will save me nearly $10,000 a year. New company couldn’t believe what Liberty was charging us for less coverage. Plus, they have dropped the ball on several issues for us over the years. Be careful with this dishonest shyster company. They are evil.

Auto phone system is ineffective and frustrating

LIBERTY MUTUAL (2 stars). I was told that 1 "agent" would be "my agent," it’s actually a call center where you get whatever "agent" is available.
Emails take at least a day for one back & forth, & you will get a different "agent" each time. There's no personalization (ex., called "Ms Last Name" instead of by first name as requested, because I hate the term Ms).

I truly hope I'll never have to use my car insurance as I fear what that experience will be like.

To update your address, you need your vehicles mileage. I changed my address on the terribly designed My Account website within 10 days of moving. Looking now, it only changed the address on 1 of my vehicles. Trying to change the policy address on my house after moving in?  The questions of why you moved are unclear (questions refer to apartment I moved out of? or the house I moved into?).

Liberty Mutual desperately needs to invest in some User Experience upgrades. If their service gets much worse, I'll switch back to my old provider because $100 more a year is worth it for better customer service.

RIGHT TRACK PROGRAM (1 star):  Erroneous Algorithms Ding you for Safe Driving (Jan-Mar 2019)
Participating gets you 10% off, but don't expect any more if you're a safe driver.

They will send multiple emails threatening fees if you don't return the Right Track device, but then fail to send a return box. When they finally gave me a prepaid label, they still sent me the same threatening emails 2 days after they had received the device!  While each time they said to ignore the email, I won't be charged-- Why should I even receive emails I'm supposed to ignore?

Emails: You get a different person every single time in the same back & forth email thread. They don't read the previous emails, so you get repetitive information & they ignore the same questions.
Also get an uninformative wall "we don't share company algorithms"- I'm not asking for the algorithms, but I'd like to know how my driving is being evaluated & what factors are being controlled for (road design, traffic patterns, geography).

How You're Rated
Seem to adjust slightly for acceleration events based on the speed limit of the road (I tested it a couple times & got dinged). Acceleration to get on a freeway is acceptable, but not that same acceleration to get up to speed on a 45 mph road.

They assume that any hard braking's solution is to "leave more room to the person in front of you."  Nearly all my driving leaves huge spaces to cars in front so I can coast rather than brake to a stop, but I always try to stop for yellow --> red light transitions & promptly get dinged for those firm braking events.

Their algorithm does not take in to account road design where stoplights might change suddenly. I've ridden with friends who run the yellow-->red lights just so they won't be dinged. How's that for encouraging safe driving?

Turning off a busy, higher speed road (35-45 mph) to make a turn so you don't get rear-ended gets you dinged. Their algorithm doesn't account for slowing before turns (2 of my "hard braking" were for this reason, every single other one for yellow--> red light transitions).

The weighting of these identified "negative" events is also inconsistent & incorrect. I had 25+ drives with multiple "perfect" stops & accelerations before I had 1 drive with only 1 "hard braking" due to a light change: that 1 event out of hundreds pulled my rebate down $10.

They claim you can get 10-30% off, but I got 13.7% off & am a defensive driver.

If someone has their own accelerometer / gps unit & wanted to vet the algorithms being used, I'd love to see those results.

Overall, if you already drive incredibly cautiously, slowly, & only a few miles a day on non-traffic light roads, you may get some money off, but the experience will probably leave a bad taste in your mouth as your driving gets "falsely" evaluated.

Expertise: PhD, 7 years in Distracted Driving research.

Been a customer for years. Rear ended, not our fault. Liberty was hardly willing to help. The adjuster Steven was awesome. Was supposed to get a call back from Desiree Brown who is the total loss person to go over the numbers that value my car extremely low. I’ve been calling for a week straight. She finally calls and disconnects on me twice without giving me a call back. Now I’m sitting here waiting again. Whenever I call customer support all they offer is her name and number. We’ll see what happens. Supposed to renew january. Going to look elsewhere. Now I have a baby due in May, was rear ended and not my fault with them saying my car is worth $2200 less than what I’d actually being sold.

DO NOT GET LIBERTY MUTUAL.
After waiting an additional week, the claims rep has not answered any of my questions. This has caused so much stress in my life. They know my wife is pregnant and has been to the E R. On Christmas because of the accident, I end up spending my whole break dealing with this when they re MY INSURANCE. I’ll spare more paragraphs..

DO NOT PURCHASE LIBERTY MUTUAL FOR AUTO INSURANCE.

Overpriced and deceptive. I selected Liberty because they were the cheapest and decently rated. I unfortunately had a small accident 4 years ago. After that accident, my rated jumped dramatically despite having the promise of first accident forgiveness. I got my renewal notice for over $1400, and when i called the company they just told me that other companies would be charging me more because of my accident. What happened to first accident forgiveness??? I will never use this company again.
UPDATE: i just signed up for Progressive. It's $900 dollars less per year for better coverage! !!!

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in AZ, CO, NM, NV and UT. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Mountain Region Virtual Agents

Kelci was very helpful when i had a hard time finding an insurance that would fit in my price range. Definitely recommend this amazing woman.

So glad you had a good experience!  We look forward to serving your insurance needs for years to come!

Very pleased with the service and how knowledgeable Kelci is with all the  aspects of all different types of insurance! Look forward to a long relationship with my new insurance guru Kelci.

Hi Bella, I appreciate the fantastic review and for recommending me!

Always communicates quickly and efficiently. Super nice and explains thing well for what I didn’t understand! Highly recommend

Very knowledgeable about the insurance she offers, awesome customer service

I was referred when I purchased a new car and was told she was great at what she does and was extremely grateful to have that be proven right, I was asked how much I wanted to pay and she got me full coverage auto insurance for much less than I was expecting, great customer care and exceptional service!

Kelci is the best! Made it super easy and lowered my insurance within minutes and has great customer service. Saved me money in ways I didn’t even know I could! Will definitely recommend to all my family and friends

Kelci really went above and beyond haha thank you

Thank you so much for taking the time to leave us this amazing review!.

Kelci is goal-oriented - she ran through brick walls to get to the desired outcome for us; did not let procedural showstoppers get in the way. She’s super responsive and kept us updated along the way.

Got quoted by several different companies for a ridiculously high rate . Called kelci and she was able to help me save a ton of money ! Quick and easy process , I would definitely recommend going through her

Kelci went above and beyond helping me getting the rate that I wanted to protect my car and home. You can tell she is great at what she does and will make sure you get the best deal out there. Thank you so much Kelci ! I definitely recommend working with her.

Great rates, FANTASTIC service, we will be referring Kelci to our family and friends!

She is good at what she does! Kelci was such a help, she went above and beyond for my insurance needs! Recommended to the family and all of you reading this!

Kelci is great to work with.
She basically works like 14hrs plus a day so you can always reach her and she will be able to help you out.
Helped me find better rates and save some money while keeping me safe on the road.

Kelci was extremely helpful! She answered all my questions, provided me multiple quotes within a short period of time, and was very professional in the process!

Kelci Jenkins

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