Virginia

At the Liberty Mutual office in Roanoke, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Roanoke office is located off Electric Rd. (Rte. 419) in the Colonnade II Corporate Center. Since 1955 our office has proudly served the southwestern Virginia area. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Volunteering with the Kiwanis Club of Roanoke and The Pioneers.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Roanoke, VA

Nobody was there and it was 4pm sign said closes at 5pm

Hi Christopher, Thank you for taking the time to leave us a review.

Everything went very smoothly and quickly

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

GREAT Insurance at FANTASTIC rates and WONDERFUL Customer Service!!  ‘Only Pay for What You Need’!!

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

Best customer service and unbeatable prices.

Been waiting on a claim I filed months ago have went thru multiple agents who all apparently have had different family emergencies my car is now starting to rust which I will he holding liberty accountable and receive compensation for the amount of time I have been On my own without a vehicle because they simply will not return calls

I am receiving a dunning notice from a credit collections agency for Liberty Mutual after my auto insurance policy should have been cancelled for non-payment. The representative stated that because I did not call to cancel my policy, I am responsible for the payment. Allegedly, they have a "courtesy extension" in place and that is why my policy did not automatically cancel. Under normal circumstances non-payment of a policy results in an automatic cancellation after a month. However, because of their recently enacted COVID 19 policy, Liberty is not cancelling policies. While this may be viewed as a plus, in my circumstance, it is causing me to be responsible for a payment I did not want to incur as I had switched to a new insurance company.

Liberty corporate is horrible. The people you have to deal with to settle a claim. Terrible customer service. Hopefully no one with their insurance hits your car.

The company lies and manipulates so they dont have to pay people .

Dealt with Mr Scott Vaught to see about changing my car (from state farm) and house (usaa) insurances to liberty mutual. I ended up getting much better coverage, more coverage, more features, for almost exactly what I was paying before. If I had just asked for the exact coverage I would have saved a ton of money. And Scott Vaught went above and beyond to get me taken care off.

My wife works for Wells Fargo, and they Use Liberty Mutual to handle their FMLA and Maternity leave cases, So far, they have screwed us. Over a month ago, we made sure that the paperwork was processed when My wife was pulled out of work before, and after the baby.  We only received one check for a couple hundred bucks, and nothing this pay period, when she is not supposed to go without pay at all.  Now we have to figure out our bills till Liberty get around to fixing it.

I had some issues with a product of a company that used Liberty Mutual as their insurance claim management. I can definitely see why. Liberty Mutual will do anything to keep from actually paying for something that was clearly their insured companies fault! What's even more silly is that all I asked for was what I had to spend out of pocket for damages that was not my fault! I feel for anyone else having their time and money wasted by this awful company!

Billing department doesn't know what they are doing. Poor customer service. My agent is good but the rest of it sucks

Great insurance company always there when you need them

Online

At Liberty Mutual, our local sales agents help you find the coverage you need and the discounts you deserve. Agents in our local sales office proudly serve their local communities in DE, KY, MD, NJ, OH, PA, VA and WV. Contact an agent today to learn more about auto, home, life and pet insurance options. If Liberty Mutual isn't a good fit, our agents can quote other carriers, too!

Mid-Atlantic Region Virtual Agents

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Adam!

Michael is great at finding you the best value for your insurance needs. He cares about his customers and will ensure you never pay for more that what you need. Just like those commercials!

Michael Dancho

Get a quote with
Michael

Get a quote with
Michael

Get a quote with
Michael

My office

Get claims help

About me

Call for a quote

1-540-494-6930

24/7 Roadside Assistance

1-800-426-9898

About Liberty Mutual

Quick Links

Michael Dancho

Get a quote withMichael

Get a quote withMichael

Get a quote withMichael

My office

Get claims help

About me

Get a quote with
Michael

Get a quote with
Michael

Get a quote with
Michael