Washington

At the Liberty Mutual office in Liberty Lake, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Spokane office is located in the Liberty Lake, WA campus.Since 1996, our office has proudly served the greater Spokane area, Northern Idaho, and Montana.Talk to a Liberty Mutual Agent TodayContact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Liberty Lake, WA

Hi Claude Greiner, thanks for your kind words.

Great place to call for an insurance quote

I've had my commercial business owner's policy with this insurance company for about 3 years now. I've never had an issue with them. I was prompted to write this review upon learning we can now add certificate holders/additional insured clients onto our policy by simply logging into our Liberty Mutual online business portal! Thanks so much for adding this feature!! No more having to call or email.

Hi Josh Weeks, Thank you for taking the time to leave us a review.

The corridors of trees are nice when you drive into the park. The nigh abandoned buildings add an eerie atmosphere. Good place to walk your dog.

Nice landscaping.

A woman insured through Liberty Mutual ran a red light, admitted fault, told the police it was her fault, & also admitted to illegally going through the intersection on a red light. I retained a written statement & contact info from a witness, along with 2 different police reports. My calls, voicemails, & emails have been ignored, along with the witness' calls and voicemails. I have called corporate & customer service several times to no avail. I also reached out to the Team Manager Aaron Brown, who also does not answer nor return phone calls. I have been without a vehicle, rental vehicle, or any form of assistance for weeks while still trying to manage a business. I am a medical consultant through the Washington State Department of Health so this isn't only affecting me, but my business & medical patients alike. My next step is contacting the Washington State Insurance Commissioner & will be following up with an attorney.

Security is as helpful as they can be especially when faced with not having all the necessary information presented. Often encounter delivery drivers who do not have a last name on orders and are unable to do much as far as contacting anyone who may have placed a food order without last name. They do the best they can. They make sure the site is secure as well.

Hi Joycelyn M Buchanan, Thank you for taking the time to leave us a review.

By Phone And App Excellent  Experience 😁

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

Horrible customer service was charged more then quoted and not informed be fore billed out automatically for 6 months premium. I'm looking to change companies next month.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Didn't accomplish anything couldn't talk to anyone.

Thank you, Catherine Peterson! We are glad our local agent Tristan was able to meet your expectations!

I was so impressed with Tristan.  He answered all my questions, gave me lots,of options without pressure. He went out of his way to get my coverage in place right away with all the documentation.  Thank you Tristan!!!

Very helpful explain to me my policies nice people wonderful person to talk to

Always great customer service.  Very easy to get ahold off when needed .

At the Liberty Mutual office in Tukwila, trained local agents can help you find the coverage you need, and the discounts you deserve. The Tukwila office is located in the Southcenter Plaza, next to the Towne and Country Suites. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Supporting local safety awareness programs through neighboring fire departments and school districts.</li>
<li>Running numerous fundraisers for organizations like Food Life Line, Boys &amp; Girls Club of America and Phantom Lake Elementary.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Tukwila, WA

Hi John Felker, the local sales agents in this office thank you for your positive review!

The agents here find the best coverage from several companies to get you the right deal.

Hi Robi, thank you for taking the time to leave our local sales agent, Stephanie Snyder such a great compliment.

I have use Stephanie Snyder for my auto, home and my fathers house.
Love the quick responds and alway looking out for best rate every year to make sure I am not paying anything extra.

I have been using safeco (liberty mutual) for over 10 years...never had to file a claim until two weeks ago when I was bit by a drunk driver.

Now when I need their help they are no where to be found. They told me to take the car to a specific autobody shop to get fixed..I take it there.... now safeco is trying to steal my car! What the F! How about just fix my car or give me money to buy a new one ! But nope...they want to just steal my car and leave me carless. I cannot believe the horrible customer service of Safeco Liberty Mutual. Horrific way to treat a customer of 10 years. I will be changing companies ASAP. Definitely go  anywhere else but here

Hi Barb Campbell, thank you for taking the time to leave our local sales agents such a great compliment.

We have been satisfied insured both car and renters insurance for several years.

Don’t make a claim with them because for they cheaters and robbers. They will make you pay for it. They are scammers and terrible people.

$145 per month for a 2002 Jaguar, used the roadside service only, after having this company for almost two years, the guy who jumped my car caused the computer screen to go out, he says he's been doing roadside service for over 30 years. I went to an auto shop to get my car repaired, the mechanic confirmed car was jumped incorrectly.

This company is good but the only reason I left it because they were keep increasing my price. Please solve this issue thanks

Price was much higher than my current insurance.

Had a client having issues getting a flood insurance quote. They not only provided a quote but within 2 hours of calling!!

This insurance company is for rich people only...they will be drop today...

Keep increasing insurance rates for zero reasons.

If you are cash machine...i would recommend them.

I have been trying to get a hold of my claims manager Gregory Mitchell for 2 weeks now and he won't call me back. I Have emailed him and called him probably 20 times and I get nothing! This company is trash, as soon as they handle my claim I will be moving on!

My local agent, Laura Spalding based out of Louisville is the best insurance agent I've ever had. Hard to find people now who care more about customer service than her

Stephany Snyder es mi agente, he recibido un gran trato y buen precio en la aseguranza de mis carros.

Got hit by one of their insured customers and he totaled my truck and Ive been chasing my representative around since 12/22 and haven't gotten a call back at all! I decided to just speak to a different claim person and he helped me get an estimate and while i was at the body shop, liberty sent the wrong assignment for the other car and pretty much called me a liar when i told them they sent the wrong info. So here it is almost 3 weeks and still haven't gotten anywhere with the process of finishing the claim.Worse people ever

Unfortunately, can not give less than one star.  Would not have anything to do with this company at any location.

Liberty mutual is scamming people. They will change your premiums for no reason and not notify you. They over charge and have no customer service. I have been trying to talk to a manager for 2 days but there is never one in the office. 11am no manager 2 pm no manager. Leave a measage and no call from any managers.

Faithful client since 2006. Small business with one minor claim since 06. Decided to raise our rates by 50% with no claims for several years. Buyer beware!

This insurance is making money out of people,its almost a week we dealing with them we have two claim and they said oh your deductible is $1000 so it's still coming out of your pocket,man we paying this company for nothing,yes Blair I fired Roto Rooter because everytime they found a small leaking the Plummer come in and they charge us $350 and now your insurance is not helping at all,Molly knows we out of water for three days now and she dont want to give us hotel like u guys r pay for our insurance,we paying and when u make claim so they can help nope they not going to help they just give u stress,now we trying to contact Molly and still no answer from her,time for us to change insurance

Terrible customer service.

Was provided misinformation by an agent, which led me to make a decision regarding a claim, and then when I called to discuss this misinformation, I was told that there is nothing they could do about it.

Additionally, I have called my agent and left numerous messages with no response back. There is no consistency with who you are dealing with within the company and thus no accountability on their side.

Get an auto, home, or life insurance quote from jon veitch. 1-800-922-7013 ext. 58498. Least expensive insurance for the most coverage. No body is better.

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