West Virginia

At the Liberty Mutual office in Teays Valley, trained local agents can help you find the coverage you need, and the discounts you deserve.Since 1964 our office has proudly served the communities of Charleston, Huntington, Whirton, Parkersburg, Beckley, Wheeling, Morgantown and Bluefield. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Participating in the WVU &amp; Marshall University "Capital Classic Basketball Game" and the Putnam County Chamber of Commerce.</li>
<li>Providing help and assistance to the Tri-State Fire Academy, Cable Huntington Hospital, Home Land Security, graduation fairs for local schools and state and county golf tournaments.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Charleston, WV

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I've had Liberty for a few years and the rates are great!

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Jess!

Steve Adams has been my go-to guy for almost 8 years now. He recently worked with me to get fantastic rates by bundling my home and auto (saved around $2000). It was quick and easy to get those policies updated and combined. Super satisfied!

I highly recommend Melissa Oxley for your insurance needs. Works super hard for her customers and provides great rates!

When you are shopping insurances make sure you talk to Melissa Oxley. She is always available to discuss your needs and assist with a policy that is right for you. Her customer service is second to none, and it is always a pleasure doing business with her.

I switched from another large insurance company that turned out to be "not on my side", as promised. Melissa Oxley was the agent assigned to me at Liberty Mutual and I have had nothing but favorable dealings with her , as well as the company. In the rare instances of having to file a claim, I found her to be very attentive, and professional. Thank you very much. David West.

Melissa Oxley is hands down the BEST insurance agent I’ve ever had. She works hard for her clients, she is always accessible and always happy. ⭐️⭐️⭐️⭐️⭐️

Melissa Oxley has always offered highly rated insurance products for our every need.  And she never tries to oversell or talk you into buying coverage you don’t need.  She really listens and then designs a policy to meet your specific needs/budget. I highly recommend her if you need an insurance or just want to compare prices.

Great Prices and Service. I saved a lot of money.

They answered any question I had. The agent was very nice and patient.

I've had lm for insurance on my home and autos for several years. Very convenient, and inexpensive options.

I have always found Melisa Oxley to be willing to go above and beyond to help on any matter. I would highly recommend her and liberty

So far Liberty has been the worst experience I've ever had dealing with an insurance company. My daughter would have been better off being hit by an uninsured motorist. Over a month since my daughter's accident and no one has come to look at the car. (trust me it's totaled) Now Liberty wants to tow it somewhere to have it looked at? The last time I was in an accident Progressive sent an adjuster right away and took care of my claim. Just hope that if you're in an accident they do not have Liberty Insurance. Still waiting.....

Great insurance at a reasonable costs but you can never seem to get a hold of your personal agent.Their teleprompt  phone system always routes you to corporate .You beat yourself up trying  to talk to someone local  .Basically their personal service is awful

Great company! Awesome rates and service!!

Used to be my insurance company until they raised my premiums tremendously. I gave them a chance to explain the increase or help to reduce....nothing happened so I went to a nearby competitor and saved A LOT!!!!

Steve Adams has gone above and beyond in customer service. He is knowledgeable, efficient, friendly, and shows excellent attention to detail. Within a few minute consultation he was able to save me $1000.00 in premiums on my auto, life, and umbrella policies. I highly recommend Steve and the Liberty Mutual service team.

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