Wisconsin

At the Liberty Mutual office in Appleton, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Appleton office is located in an excellent location with great visibility and easy access to Hwy 41, 1 block east of Ballard Rd. Located on the Corner of Capitol Drive &amp; Roemer Road. Our office proudly serves the communities of NE Wisconsin including the cites of Appleton, Green Bay and Oshkosh, including the following counties: Fond du Lac, Winnebago, Outagamie, Sheboygan, Brown, Oconto, Waupaca, Manitowoc, Marinette, Forest, Florence, Kewanee and Door County. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Partnering with the Neenah/Menasha, Green Bay, Suamico, Hobart and the Grand Chute Fire Departments.</li>
<li>Sponsoring events such as West Fest National Night Out.</li>
<li>Getting involved in the community, such as volunteering at Habitat Restore and Freedom House.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Appleton, WI

We set high standards for ourselves and are sorry to hear this was not met in your interaction.

I had been working with a man named Kurt. I later find out (TWO MONTHS LATER). That he had put in the wrong VIN for BOTH my vehicles. I checked back in my messages, and I had provided him the correct one for both. Also, if they suggest the Bymile program, DONT DO IT. The device you plug into your vehicle can mess up your computer. I am now paying $1200.00 to fix my car. I already switched to a new insurance company. Liberty Mutual has been the worst company to work with by far. Do NOT trust Kurt with helping you.

Thank you for your review. We appreciate your business!

They were closed at the time I was there. Do have number to make an appointment.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words!

Very Professional. Got a quote from Steve Timmers, he did some looking around and got me an amazing quote with identical coverage to what I had. Was able to save over half of what I was paying before and still have a local agent! When I received my insurance card it even had a hand written note from Steve thanking me for my business. I’ve bought cars from dealers and haven’t received that level of appreciation. Very good sales job and experience!!!

We set high standards for ourselves, and we are sorry to hear this was not met in your interaction.

Tony Mollica is a wonderful choice for your insurance needs.  He takes the time to understand your needs and helps you chose the products you need for your goals.  You can't go wrong calling him.

If they would stop playing the "Liberty Liberty Liberty" at the end of the commercials, I would watch the commercials.
I have to change the channel every time the commercials come on now. I don't think they realize how aggravating those three "liberty" words are being played on every TV, radio, internet and billboard.  I'll be glad when I cancel cable at the end of the year just to never hear that commercial again!

At the Liberty Mutual office in Madison, trained local agents can help you find the coverage you need, and the discounts you deserve. We proudly serve the communities of Madison, Middleton, Verona, Fitchburg and Sun Prairie. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Volunteering with Dane County Habitat for Humanity through our Serve with Liberty program.</li>
<li>Participating with the Middleton Chamber of Commerce.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Madison, WI

I’m sorry you had a bad experience with Liberty Mutual’s claims department. Here at Liberty Mutual, we want to make sure we are connecting you with the appropriate teams to best address your concerns and needs. This is a local sales office. If you’d like to speak with a claims specialist, please call 800-225-2467.

BEWARE….We’re not sure who we’re dealing with. We know it’s a liberty Mutual (Not the local guy) rep but the rep could be in France for all we know but they must not have local adjusters. Our vehicle was stolen two weeks ago and since then what expectations they do set are never met, never. It was suppose to have been towed within 48 hours of being assigned a “adjuster”. That never happened. Days later we’re told we can take the car wherever we want (it’s drivable) but the adjuster who’s in France has no idea of that. Car is taken to a shop the estimate is sent to Liberty Mutual that same day. After hearing nothing for days from the rep WE call  them AGAIN he tells us, mind you we know he hasn’t  communicated with the shop, we need to get him pictures. Talked to the shop they confirm they had never heard from Liberty Mutual. We take pictures and upload them to their app.. Once more  crickets till today when we call AGAIN. Our pictures weren’t what he needed, had to be the shop. He said he called the shop already. Again they had never heard from him. He couldn’t tell us who he spoke to. Aaaand everything is a 48 hour delay no matter who might cause the problem. It’s been a disastrous  process with absolutely zero customer service from Liberty Mutual, ZERO. They have contributed absolutely nothing to the process of course having no issues taking our payments every month. TERRIBLE EXPERIENCE!!!!

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.

Liberty Mutual took care of me very well 2 years ago when I had a house fire, and 1/2  of the house was damaged.  They have NOT done well, however, with home insurance on a new home I purchased last week.  They doubled the premium to $2500/year.  Sales rep told me this will not go down for 5 years after filing the house fire claim.  I am shopping for another company to insure my home and auto.

Everyone was very respectful and comforting to the situation at hand. They got everything done in a timely fashion it may have been even faster if it wasn't for me. So Liberty mutual is moving as fast as you can

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

Cannot make the change to my policy. over two hours on hold. Online does not give the option I need to remove the watercraft. Finally agreed to text messages with service fees and still no response. Extremely frustrated at their lack of customer service

I'd be really interested in knowing if someone has been  faking my identity and going here my mother  Theresa Allee  from Iowa  4852 wooddale Drive  she's  a domestic terrorist and I'm thinking she's stealing my mail impersonation  me

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

Charged me three-four times what progressive charged and trying to pay a bull after I canceled my policy took 2 hours 🙃

We would like to apologize for your experience. We're sorry to hear you were less than satisfied.

This place is a bunch of crooks. I went to cancel my motorcycle policy due to where I live and have made my payment every month and they tell me even if i cancel I have to pay them another 105 to my plan even know I'm not covered anymore.

Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.

Had one incident while having them for about two years. Now they won't renew cause of that and they using my 2016 incident with a different insurance then. Which they already knew when I signed up and approved. This insurance is a joke. If you have accident or anything you will probably will get kicked off. They advertise that they don't punish you for using your car insurance. That's a lie.

It seems to be a little better than other companies. I don't know what they would be like after an accident. I do think there is some room for improvement though.

90 dollars a month and no access to services. Charged me for an extra month with no logical explanation. I'd give them 0 stars if that were an option. Never got anything they promised!

Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re sorry we were not been able to meet your expectations.

Try paying your insurance in advance and you will have an extra amount due on the due date.

Thank you so much for taking the time to leave us this amazing review.

Liberty Mutual is always providing outstanding customer service.  I've gone through the claim process ... amazing (who says that when working on the service end?) ... contacting my rep (Scott Hinrich's ... I attached his picture) ... easy (he actually called me back when he saw I called and didn't even leave a message, talking to their staff who are so courteous and friendly (big call out to Patty and Tanya today who made me laugh when feeling blue).  So nice to work with a company who have people who care!

Better hope one of Liberty Mutual's insured does not cause an accident for you - they play hardball with victims to avoid responsibility.

Liberty Mutual's driver pulled out in front of me when I had the right of way causing an accident. On the police report, their driver claimed he could not see past another vehicle when he pulled into my lane. Their driver was ticketed for "inattentive driving". Liberty Mutual said I should have done all I could to avoid the accident, and because I hit into the middle of the car that obviously their driver had control of the intersection. I guess slamming on your brakes and skidding sideways while your life flashes before your eyes is not good enough for them. You still are 20% responsible.

Called for a quote on Monday morning.  Never heard back from anyone as of Wednesday afternoon.  TERRIBLE customer service.

If it's integrity, honesty, courtesy and general decency you're looking for, you're definitely in the WRONG place.

This is NOT Liberty Mutual Fire Insurance - This is a Liberty Mutual Personal Sales Office. I work in the office and am trying to get this updated but getting things updated on GOOGLE takes time. PLEASE DO NOT SEND LIBERTY MUTUAL FIRE INSURANCE MAIL TO THIS LOCATION.

They did a great job handling my claim.  Anytime I have called to ask an insurance question they have provided great insight.  I would highly recommend the agents in this office.

Shockingly bad! We experienced major damage to our home & filed a 4p claim. We were told emergency services would contact us within the hour. That did not happen.we contacted them again at 8:08, 8:53, 9:55, and 10:58pm. Each and every time we were told the same thing. NO ONE CAME. Finally at 11pm, the call center told us that the Emergency Manager could not find any of their contractors to help us, but we were free to find our own help to get thru the night. "Free to find our own help????" Isn't that what Liberty Insurance is supposed to do? This company ranks an F- for essentially abandoning an insured client.

Whatever you do PLEASE STAY AWAY FROM THIS COMPANY! Worse company to ever work with, high prices and continues to charge for a policy that no longer is in effect due to the property being gone.  Unaccommodating and understanding. STAY AWAY I would pay more for a company the RESPECTS their clients.  There is a loop hole in their system to get you to continue to pay for services that are non applicable in your situation.  STAY AWAY AT ALL COSTS

Was in an accident that was probably caused by one of their insured. First they authorized repairs and medical coverage but now are denying fault. Very frustrating

This  company is cheating.  I had home insurance with this company around 7 years ago  yearly 600 $. But they  start  every year 200   $. Reach this year $1208. I don’t have any claim since today without any  reason they making money. I called  today but they discussed my phone 4 times not giving right answers about  premium increase I  advise all to watch this company   Above your policy. Keep away from this company

So far this is the worst insurance company i have ever worked with. I had short and long term disability insurance through Ryder truck here in Madison WI. When I got into an auto accident that wasn't my fault, had a major concussion, four broken ribs anda displaced knee they decided to pay a total of $154.00. This was for being in the hospital three days and out of work for almost 8 weeks. This place is criminal in how they treat there insured. One star is far too much to give them.

We’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

I hope never to have to need them for anything huge, but my experiences with smaller things so far have been good.  I had some paperwork issue with my bank saying my car wasn't insured when it was,  and LM reps were able to generate what I needed to fix a $3,600 problem. Claims have been handled promptly. We have a very good price and good coverage. Staff has always been very courteous and informative.

At the Liberty Mutual office in Northwest Milwaukee, trained local agents can help you find the coverage you need, and the discounts you deserve. Our Northwest Milwaukee office is located just north of Good Hope Rd., near Woodman's Foods. Our office proudly serves the communities of Milwaukee, Ozaukee, Racine, Kenosha, Sheboygan, Washington and Waukesha. Causes close to our hearts Our representatives participate in a number of community activities including: 
<ul>
<li>Donating $100,000 to numerous charities through the Like My Community campaign.</li>
</ul>Talk to a Liberty Mutual Agent Today Contact a sales representative today to learn more about which auto insurance, home insurance, and life insurance options are best for you and your family.

Milwaukee, WI

The person who answered the phone (Natalie) was extremely disrespectful and unprofessional. After telling her information about my claim, she started to read details about when the rental was taken back. When she stopped talking I told her the rental was taken back on the 10th of June not the 13th of June. She proceeded to say "whatever you say" when it was brought up that what she said was not okay, she then said "I'm not going to get into this with you" that is when I told her "I will be calling the 1-800 number to talk to someone else." Will never do business with this location again.

Hi Kevin Zabel, thanks for your kind words.

Thank you for your positive review! This kind of feedback motivates us to continue exceeding quality standards.

Wonderful company I've been using this insurance for years.

Making problems with car claims. LM does not have Customer Support department or they are hiding CS address.

Yesterday I followed instructions of "Response from the owner" with the same results: first a man said one word and disconnected after a minute, another call switched to voice recorder.

My home policy went up from $900 12 years ago to $2900 in 2019. I had a storm claim maybe 5 yrs ago BUT!!! THAT wasn't the reason of increase because ABSOLUTELY EVERY YEAR THEY INCREASED THE PREMIUM about $200 like clockwork....(prior to claim). When I questioned absolutely nobody could tell me why the increase... finally I got someone to send me an email detailing the increase every year but never WHY it was increased BEFORE any claim submitted. Todzel was very thorough in helping me get understanding. I finally found a much better home insurance plan. In that regard ..... Bad Bad Bad Customer Service.

Every channel , Every commercial break. Sick of your commercials

Thank you for taking the time to leave us feedback. While I understand you are disappointed with Liberty Mutual’s service, this is a local sales office and may not be the best to address your specific concerns. If you’d like additional help with service, please call the Service Team at 844-266-4213.

Don’t trust them
They changed my deductible from 250 to 2500 after my car got stole
And they took six months in advance, and they kept charging month to month
, the claim department rude, they’ll never answer your call

Thank you. We set high standards for ourselves, and we are sorry to hear this was not met in your interaction.

I am SO disappointed in the Liberty Mutual/Safeco customer service.  If you call for information regarding a claim you will wait on hold for over 40 minutes and no one will ever answer the call.  It does not matter what time of day you call you will always receive a recording that there are many people ahead of you and the hold time will be between 25 and 40 minutes.  Then if you opt to "have someone call you back when it's your turn in line" (according to their automated system) you will eventually receive a call and then continue to get transferred to different reps and you will have to repeat what you are requesting several times. I would not recommend Liberty Mutual/Safeco to anyone due to very poor customer service.

garabage, I added a road assistant in my policy. My car stop in middle of no where in a cold night at 3 AM. I called them to hook me up with a free towing service or small fee since I have the road assistance. Long story short they asked for $550 include my road assistant plane to tow my car for 31 miles only!!! I called a towing service and they charged me $120 that i paid from my bucket. Another Issue, I have 2 cars in my plane and I sold one so than I called them to take off my other car from the plan. I thought they will reduce %50 of the payment or so but no they reduce only $5. I used to pay $116 for 2 cars and the new payment with only one car is $112. I canceled my policy all they care about is money not service.

Well looks like they are more interesting in your personal live than just help you to get insurance this company sucks

Do not give you the best discount. Shop around before committing

Your commercials with the "out of work actor" are so annoying, I would never even consider you as an insurance company knowing my money could be helping fund commercials like that. Please stop

I've read their web page. It says they don't take 3rd party insurances but for a year they were charging me for a 3rd party saying I wanted insurance and I didn't! I told them I never wanted that insurance but they said we are 100 percent charging you for insurance a 3rd party said you wanted. They should be ashamed of their business. I also had emails saying I never wanted that insurance. Please don't get in the same situation as I was. Just don't do it. They are no good. No matter how many times you call them they will do something this dirty!

We are grateful for your kind words. Thanks for sharing your review!

They took care of everything right away for me, and that was an expensive bill from the city I owed on.

They were great the first 10 years we were with them but within the last five years my premiums were increasing 25-30% with no claims, accidents or tickets!  This year was the final straw when I received our auto policy and it increased $1400.  Dropped them and found another company that was able to increase our home owner coverage and keep the same coverage on all of our vehicles for $2000 cheaper!

Signed up for auto and home owners.  Agent talked me into "right track" 90 day monitor driving.  Guaranteed rate would only go down, can't go up is what he said, but upon completion of the program one of the policies rate went up.  Right Track is a scam and agents lie to sell the policies.   If they start out dishonest, I can only imagine what filing a claims end result would be.

I met Tyler Breu about a year ago.  He has now worked with me on several insurance quotes, providing extremely detailed review, honest assessments, and trustworthy recommendations.  He is so professional and great to deal with.  I highly recommend him.

Watch out! They dont give fair compensation  on RVs that got caught during Hurrican Harvey!¡ thumbs down on this old line Company¡¡¡ This Rockwood Forest River V-RV was brand new.
Used once
Wow, whatcha going to do, its unfair!

Try the insurance, it's delicious! Also, the Pitney Bowes team here is incredible.

Your local Liberty Mutual office has licensed agents specializing in auto, home, pet and life insurance. We're committed to helping you find the right coverage for your insurance needs including options from other carriers. Call us today to reach a local agent - or click "Website" above to choose an agent from this office and call them directly.

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