Unclaimed Property
What to do if you believe you are the rightful owner of unclaimed property.
When we have unclaimed property in our possession, we make our best effort to locate its rightful owner. If you believe you are the rightful owner, or have received a communication indicating that you have unclaimed property with us, please consult the FAQs below to determine what steps you need to take. You can also obtain more information about unclaimed property in your state.

Unclaimed Property - Frequently Asked Questions

+What is unclaimed property?-What is unclaimed property?What is unclaimed property?
Each state has Unclaimed Property laws that require money, property, and other assets to be considered abandoned (or unclaimed) after a period of inactivity, usually ranging from one to five years. During this inactive period, Liberty Mutual makes a concerted effort to seek out the rightful owners and pay the unclaimed property to them. The issuance of due diligence letters is a part of this effort.

+What is a due diligence letter, and why did I receive one?-What is a due diligence letter, and why did I receive one?What is a due diligence letter, and why did I receive one?
A due diligence letter is sent from the Liberty Mutual Unclaimed Property Unit as a last attempt to contact the owner before the funds are reported and paid to the state. These letters are mailed on a regular basis in accordance with timelines set forth by the laws of each the states. Liberty Mutual is required by statute to attempt to contact any person or company to whom our records indicate property (for example, an uncashed check) is due. If a properly completed letter is not returned to Liberty Mutual, the funds will be paid to the state of the owner's last known address.

+How do I retrieve my unclaimed property if I am the rightful owner?-How do I retrieve my unclaimed property if I am the rightful owner?How do I retrieve my unclaimed property if I am the rightful owner?
Recipients of a due diligence letter are encouraged to review their files and take one of the following actions if they believe they are the rightful owners:

  1. If the money is due, claim the money by completing the due diligence letter and returning it to Liberty Mutual. We will research all of the documents furnished to determine if such person is the rightful owner.
  2. If the money is not due, for example if the payee has the same name but is not at all related to the due diligence letter recipient, or the money was paid up in full using an alternative payment and the recipient of the due diligence letter acknowledges no money is due, please return the letter with a note that the item is not due, and provide additional information as to why it is not due.
The letter can be emailed to , faxed to 1-603-334-3747, or mailed to:

Liberty Mutual Unclaimed Property
100 Liberty Way

Dover NH 03820

+How do I fill out the due diligence letter I received?-How do I fill out the due diligence letter I received?How do I fill out the due diligence letter I received?
Please complete the following 3 Sections:

Section 1:
Provide your phone and/or email address to help avoid processing delays should we have any questions for you.

Section 2:
  • If the funds are owed to you and a replacement check is needed, place a check mark in the "Yes, send a replacement check," then sign and print your name.
  • If the funds are not owed to you, place a check mark in the "No, a replacement check is not needed," then sign, print your name, and provide a reason why the funds are not owed.
Section 3:
Fill out this section only if you are requesting a replacement check and require a change to the payee name(s) and/or have an address change:

  • Address Change: Enter your updated or new address.
  • Payee Name Change: The letter details the additional documentation that we will require you to provide with the completed letter for all payee name change considerations. The documentation will be reviewed and is subject to approval. Should we have any questions please ensure Section 1 is filled out so that we can contact you promptly.
  • Other Requests: If you do require a change and do not see it listed enter it in "other requests."

+How do I get additional information about the payment referenced on a due diligence letter?-How do I get additional information about the payment referenced on a due diligence letter?How do I get additional information about the payment referenced on a due diligence letter?
You can contact us by email at . Please include as much information from the letter as possible, such as the check number, check date, dollar amount, and person to whom the letter was mailed. You can also contact us by phone at 1-603-970-7145 or by fax at 1-603-334-3747 with the same information listed above.

+When I received my due diligence letter, it says it's for a premium refund. What is this?-When I received my due diligence letter, it says it's for a premium refund. What is this?When I received my due diligence letter, it says it's for a premium refund. What is this?
This is a refund that was generated in a prior year due to a change or cancellation of your policy by Liberty Mutual or one of our affiliated companies.

+How do I claim my funds if I receive a letter from the state of CA?-How do I claim my funds if I receive a letter from the state of CA?How do I claim my funds if I receive a letter from the state of CA?
If the funds are owed to you (i.e. you are the named payee) and you would like to receive a replacement check, provide the following information in the top right corner of the letter:
  • Write "Replacement check needed."
  • Provide your current address, phone, and/or email address.
  • Date, sign, and print your name.
If the funds are not owed to you please return the letter and provide the below information in the top right corner of the letter:

  • Write "Funds are not due to me" with an explanation of why they are not due.
  • Provide your current address, phone, and/or email address.
  • Date, sign, and print your name.
The letter can be emailed to , faxed to 1-603-334-3747, or mailed to:

Liberty Mutual Unclaimed Property
100 Liberty Way
Dover NH 03820

+Why do you require personal information?-Why do you require personal information?Why do you require personal information?
For audit purposes, we must be able to show we took appropriate action to return the funds to the correct person or entity. A completed due diligence letter is required. The letter also requests an updated address to ensure you receive the funds due to you and a phone number in case we have questions.

+How do I know this is not a scam?-How do I know this is not a scam?How do I know this is not a scam?
If you have received a due diligence letter from us, it will have our Liberty Mutual logo along with our contact information listed below. Liberty Mutual also issues due diligence letters on behalf of all our affiliated companies, and the entity will be listed in the first paragraph of your letter. Visit this page for general guidelines on unclaimed property.

Liberty Mutual Group
100 Liberty Way

PO Box 1525
Dover, NH 03821

+I have never purchased a Liberty Mutual policy or product. Is this a valid letter?-I have never purchased a Liberty Mutual policy or product. Is this a valid letter?I have never purchased a Liberty Mutual policy or product. Is this a valid letter?
Unclaimed property notifications are issued by Liberty Mutual for all of our affiliated companies. You may have received a property notification if you owned a policy from one of these companies, provided services to one of these companies, or are the recipient of a beneficiary or claimant through another who owns a policy from one of these companies.

+I have submitted the due diligence letter, when can I expect my check?-I have submitted the due diligence letter, when can I expect my check?I have submitted the due diligence letter, when can I expect my check?
Once we have received and validated the information on the letter, you should receive your check within four to six weeks.

+What happens after Liberty Mutual sends the funds to the state?-What happens after Liberty Mutual sends the funds to the state?What happens after Liberty Mutual sends the funds to the state?
This is a consumer protection program, so most states hold unclaimed funds until the payee or rightful heir is found, and return them at no cost. State administrators use websites, public data, awareness events, letters, and print publications to locate owners of unclaimed property.

+What should I do if I am contacted by a service provider to help me collect money due from Liberty Mutual?-What should I do if I am contacted by a service provider to help me collect money due from Liberty Mutual?What should I do if I am contacted by a service provider to help me collect money due from Liberty Mutual?
Service providers tend to charge a fee to help you get your money back. You can reach out to the state agency that is holding your money to collect it yourself without a fee. Liberty Mutual can also verify if we are holding any additional funds that belong to you.

+What should I do if my property has been escheated?-What should I do if my property has been escheated?What should I do if my property has been escheated?
Contact the Unclaimed Property Division in your state by visiting your state government's website or by using an unclaimed property website.

+Can I see if there are unclaimed funds due to me from other companies?-Can I see if there are unclaimed funds due to me from other companies?Can I see if there are unclaimed funds due to me from other companies?
A free online search tool is available to assist in claiming funds from the states. You can also contact your state government's website.

+I discovered that some funds were sent to the state under my name. Can you give me information regarding to what the funds were related?-I discovered that some funds were sent to the state under my name. Can you give me information regarding to what the funds were related?I discovered that some funds were sent to the state under my name. Can you give me information regarding to what the funds were related?
Yes, if the payment is less than seven years old. Contact us at with as much information as possible. We can also be reached by phone at 1-603-970-7145 or by fax at 1-603-334-3747.

+I found an old check and would like it re-issued. What do I need to do?-I found an old check and would like it re-issued. What do I need to do?I found an old check and would like it re-issued. What do I need to do?
To expedite the process, send an email to along with a scanned copy of the check. If this is not an available option, please mail the check to us along with your request for a replacement check. Please provide your current contact information and address. For additional questions, we can be reached by phone at 1-603-970-7145. We will research the payment to determine if a reissue has already been completed, or if the money is still due.

+How do I get additional information about a payment I received?-How do I get additional information about a payment I received?How do I get additional information about a payment I received?
You can contact us by email at . If there is a check stub present, please include as much information from the check as possible, such as the check number, check date, dollar amount, and payee name. You can also contact us by phone at 1-603-970-7145 or by fax at 1-603-334-3747.

CONTACT US
Email:

Unclaimed Property
Mail:
Liberty Mutual Unclaimed Property
100 Liberty Way
PO Box 1525
Dover, NH  03820
Phone:
1-603-970-7145

Fax:
1-603-334-3747
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