Affinity Sales Payment Information
Payments and electronic Statements Portal reports are released between 21st and the 25th of each month. EFT payments should appear within 1-2 days; Paper payments and statements within 2-3 days of the release. If you have questions on the release of payments please email
PartnershipCompensationSupport@LibertyMutual.com
EFT/ACH Payments:
Features
- Direct deposit
- Monthly payment frequency versus Quarterly payment frequency
- Up to 2 days faster payments than paper check
- Description LMAffinity listed on bank statement
Benefits
- Less paperwork; More secure; no trips to the bank
- Monthly payments; no minimum threshold
- Email communication with payment amount and process date
- Clearly identified Affinity Payment
Statements Portal:
Features
- Secure, central location
- Two file formats
- Self Service Password and Security Question Reset
- Current and historical reports available on demand
- Flexibility to view data in summary format or transactional detail
Benefits
Affinity payments are processed 30-45 days after the end of the activity period, either monthly or quarterly. Payments are made via EFT/ACH and statements are published to a secure Statements Portal. Paper checks are issued quarterly once the $1,000 threshold is met. Associations have a $200 quarterly threshold.
Payment Notifications:
If you provided an email address with your EFT paperwork, you will receive an email from Disbursements Accounts Payable which contains the following information:
| INVOICE # | SETTLEMENT DATE | AMOUNT | DESCRIPTION |
|---|---|---|---|
| 0000012345 | 02/23/2011 | 123.45 | 123 0000012345 0123456 |
In the email below this table of information the following information is also provided:
TOTAL PAYMENT
REFERENCE #
In the email below this table of information the following information is also provided:
Under “Description,” the three numbers displayed represent:
- Your Payee ID (a unique identifier for your organization); in this case, 123
- Invoice #
- Vendor # (another unique identifier for your organization); in this case, 0123456
For electronic deposits, the online bank statement or deposit details, will contain Orig Co Name followed by Liberty Mutual and Entry Descr followed by LMAffinity . The Entry Descr indicates that this is a Liberty Mutual Affinity Marketing payment.
For questions about total payment, email -PartnershipCompensationSupport@LibertyMutual.com
Payment back-up is published via a secured Statements Portal. For information about this portal, check out our FAQ section.
Direct Deposit Set-Up & Status:
Direct deposit set-up takes at least 2 weeks. If your form lacks information or an issue arises with the banking information, we will notify your Account Manager and attempt to follow up with the contact provided on the original form. If you need to change banking information, please submit a new EFT/ACH form, mark the top with 'CHANGED BANKING INFO', and fax to 603-427-1869, Attn: Affinity.
Please use the appropriate form and return to:
Liberty Mutual Insurance Group
150 Liberty Way, Dover, NH 03820
Attn: Partnership Distribution Operations- MS 03D
or send a secure fax to 603-427-1869, Attn: Partnership Distribution Operations
To open these forms, you need Adobe Reader. If you do not have Adobe Reader, you can download a copy here.
| Form | Use | Revised Date |
|---|---|---|
| Direct Deposit Authorization form | Use this form to change existing bank account information to convert from receiving checks to the convenience of EFT/ACH payments directly to your bank account. Note: EFT/ACH is not a wire transfer | 8/11/2011 |
| Statements Portal Form* | Use this form to receive your payment back-up via a secured Statements Portal (the form fields are editable) | 9/29/2014 |
| W9 | Standard W9 used by our Accounts Payable Department to set up a payee for payment. (the form fields are editable) | 1/1/2011 |
Resetting a Lost Password:
- Navigate to Statements Portal
- On the Log in Page - Select the 'Click Here' link under the Partnership Users section for resetting a password.
- Fill out all the required fields and click 'Submit'
- Attempt to log into the site with your new password.
Resetting a Security Question:
- Navigate to Statements Portal
- On the Log in Page - Select the 'Click Here' link under the Partnership Users section for resetting a security question.
- Fill out all the required fields and click 'Submit'
If you require further assistance with these tools, please email PartnershipCompensationSupport@LibertyMutual.com
Frequently Asked Questions:
- You will receive an email when payments to your account have been processed. The email will be sent from PartnershipCompensationSupport@LibertyMutual.com Your bank statement will say, `LMAffinity`.
- An email will be sent to you with the amount of the payment when we process it.
- Yes, there is a space to include a SAVINGS account number on the EFT/ACH authorization form.
- Please go to the forms section and download the form.
- The description on the credit will say, 'LMAffinity'
- An email will be sent to you with the amount of the payment when we process it. The home page lists the most recent payment date and has a link to the Statements Portal, which lists the details of your payment.
- Yes, please complete and submit the Statements Portal form. You will receive notification via email within two weeks with your User ID and Password to access our Statements Portal.
- Instructions for resetting a locked or lost password are in the Password Reset section.
Statements Portal Information:
Secure, online access to electronic payment statements.
User account and password required.
- To obtain a new user account or add an additional user, submit the Statements Portal form
- To reset existing account password, use Password Reset tool on Log in page.
- To request an existing account be terminated, notify us via e-mail, PartnershipCompensationSupport@LibertyMutual.com