Frequently asked questions about claims

Quickly find answers to the most common questions about claims below, or visit our Should I file? page to learn more about what you'll need and when to file.

Most popular insurance claims questions

How to file an insurance claim

You may file your claim online, 24/7, and you just need the basic details to begin your claim. That includes:

  • Your username and password
  • Approximate date of the incident
  • The basic details of what happened
Filing online typically takes less than 10 minutes, and we’re available by phone at any time if you have a question about the process. Log in below to begin filing your claim.

File a claim

How long does an insurance claim take?

The claims process – and how long it may take – varies based on the type of claim and the severity of damage. Once you've filed, a Liberty Mutual Claims Representative will review the incident details and get back to you within 1-2 business days.

You can also get updates and manage any next steps — including document uploads, repair scheduling, etc. — in your online account. You can also track your claim’s progress online for real-time updates without picking up the phone.

More frequently asked claims questions

1All benefits described are subject to limitations as outlined in your policy. Please refer to your policy for definitions of these benefits and any exclusions that may apply. The information provided is intended to address frequently asked questions, and is not a part of your policy. No waiver or estoppel is intended nor should be inferred.