Liberty Mutual
Get support
Roadside Assistance 24/7*
Contact Us by Phone:
Customer Service: 1-888-398-8924
Claims: 1-800-225-2467
Sales: 1-800-837-5254
For customer service hours, FAQ's, and to learn about more ways to get in touch, visit the Liberty Mutual Contact Us portal.
*Additional charges apply if your policy does not include the Towing and Labor coverage.

Claims Center

File a claim Manage your claim

Unsure if you should file? Get answers here

Why file and manage claims online?

Available 24/7

Only takes 5-10 minutes

Fast self-service capabilities

We're still here to help
Then manage your claim in or the mobile app where you can easily contact your claims representative, upload damage photos, view your payments, and track it to completion.

What you need to file a claim online

  • Your username and password
  • The approximate date of the incident
  • Basic details of what happened

File a claim
file your claim online

The claims process

Each claim is different, but most follow these basic steps:
File your claim
We first need to know what happened. Once you've told us, we'll inform you about how to contact us with any questions about your claim. Get more information on what to expect in the auto claims process or the home claims process.
Have the damage reviewed
All damage needs to be documented, but the process differs depending on the type of claim you've filed. In some cases, only photos are needed, while others may require an in-person review.
Check payment
Receive an estimate and schedule repairs
We'll estimate the amount of money that it will take to repair or replace your property. We can even help you schedule the repairs.
check mark
Finalize your claim
Get paid the money that you're owed, minus your deductible, and get on with your life.
Ready to get started? File a claim

Claims for non-Liberty Mutual customers

Filing your auto claim against a Liberty Mutual customer is fast and easy to complete, and we'll contact you if more information is needed.

Individuals may file their claim below:
Carriers can file claims on behalf of their customers here:
Already have an existing claim with Liberty Mutual? You can create an account to manage your claim and track its progress to completion.