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Claims Center

Claims Center

We know this is a stressful time for you. But this is why you have insurance, and why we've made the online filing process as fast and simple for you as possible. We'll walk you through each step, and it typically takes less than 10 minutes to complete.

File a claim

Track a claim

Why file and manage claims online?

Available 24/7

You can file your claim online at any time, with no holds or wait times.

Takes 10 minutes or less

We've eliminated all of the unnecessary steps to get you back on the road.

Fast self-service capabilities

You can easily track and manage your claim online with just a few clicks.

Unsure if you should file? Get answers here, or visit our most frequently asked claims questions.

What you'll need to file a claim online

We've worked to make filing online as simple as possible. So we'll just need the very basics to begin:

Your username and password
The approximate date of the incident
General details of what happened

You can begin filing your claim below, knowing that we're always here to help along the way.

File a claim

Illustration of a car with a branch in its broken windshield.

Understand the claims process

Each claim is different, but most follow these basic steps:

File your claim

Whether you file online, via the phone, or in person, we'll provide you with clear next steps and any other additional info we'll need.

Have the damage reviewed

All damage needs to be documented; in some cases, only photos are needed, while others may require an in-person review.

Receive estimate and schedule repairs

We'll estimate the amount of money that it will take to repair or replace your property. We can even help you schedule the repairs.

Finalize your claim

Get paid the money that you're owed, minus your deductible, and get back on the road.

Review your coverages

Post-claim is the perfect time to review your coverages. Use your claims experience to ensure you're completely covered in the event of another incident.

Download our mobile app - it's the easiest way to manage your policy

Use the QR code below to download the Liberty Mutual mobile app.

Turn on the camera on your smartphone, then hold it up to the respective QR code below to download.

Download on the left for iOS
Download on the right for Android

Download our mobile app to file a claim on the go

Get the Liberty Mutual app to file a file claim quickly and easily. You can also:

Manage existing claims
Request Roadside Assistance¹

Use Express Estimate™
Access ID cards

Illustration of a hand holding a smartphone with the Liberty Mutual app displayed.

Filing your auto claim against a Liberty Mutual customer is fast and easy to complete, and we'll contact you if more information is needed.

Individuals may file their claim here
Carriers can file claims on behalf of their customers here
If you already have an existing claim with Liberty Mutual, you can create an account to manage your claim and track its progress to completion.

¹Coverage is provided on the optional Towing & Labor Coverage endorsement. May vary by state. Applies to mechanical breakdowns and disablements only, and may be subject to limits.