Claims Center

We know this is a stressful time for you. But this is why you have insurance, and why we've made the online filing process as fast and simple for you as possible. We’ll walk you through each step, and it typically takes less than 10 minutes to complete.

Why file and manage claims online?

24Hr Claims

Available 24/7

You can file your claim online at any time, with no holds or wait times.
Time

Takes 10 minutes or less

We’ve eliminated all of the unnecessary steps to get you back on the road.
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Fast self-service capabilities

You can easily track and manage your claim online with just a few clicks.

Unsure if you should file? Get answers here, or visit our most frequently asked claims questions.

What you'll need to file a claim online

We've worked to make filing online as simple as possible. So we’ll just need the very basics to begin:

  • Your username and password
  • The approximate date of the incident
  • General details of what happened
You can begin filing your claim below, knowing that we’re always here to help along the way.

Illustration of a car with a branch in its broken windshield.

Understand the claims process

Each claim is different, but most follow these basic steps:

Claims

File your claim

Whether you file online, via the phone, or in person, we’ll provide you with clear next steps and any other additional info we’ll need.

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Have the damage reviewed

All damage needs to be documented; in some cases, only photos are needed, while others may require an in-person review.

Guaranteed Auto Repair

Receive estimate and schedule repairs

We'll estimate the amount of money that it will take to repair or replace your property. We can even help you schedule the repairs.

Billing Payment

Finalize your claim

Get paid the money that you're owed, minus your deductible, and get back on the road.

Coverages

Review your coverages

Post-claim is the perfect time to review your coverages. Use your claims experience to ensure you’re completely covered in the event of another incident.

Download our mobile app to file a claim on the go

Get the Liberty Mutual app to file a file claim quickly and easily. You can also:

Claims
Manage existing claims
24Hr Roadside Assistance
Request Roadside Assistance1
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Use Express EstimateTM
ID
Access ID cards

Download the Liberty Mutual Mobile App on iOSDownload the Liberty Mutual Mobile App on Google Play

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Filing your auto claim against a Liberty Mutual customer is fast and easy to complete, and we'll contact you if more information is needed.

1Coverage is provided on the optional Towing & Labor Coverage endorsement. May vary by state. Applies to mechanical breakdowns and disablements only, and may be subject to limits.