Liberty Mutual
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Roadside Assistance 24/7*
Contact Us by Phone:
Customer Service: 1-888-398-8924
Claims: 1-800-225-2467
Sales: 1-800-837-5254
For customer service hours, FAQ's, and to learn about more ways to get in touch, visit the Liberty Mutual Contact Us portal.
*Additional charges apply if your policy does not include the Towing and Labor coverage.

Home claims process

It only takes 5-10 minutes to file a claim in your online account. All that's needed is the approximate date of the incident and basic details of what happened. This simply starts the process and we'll contact you if more information is required.
I’ve filed my claim, what’s next?

1. Ensure that your home is safe

Be sure that you and your family are out of harm’s way, and that your home poses no potential risks to your well-being. Call 1-800-225-2467 for help with emergency services like water removal, covering your roof, and finding temporary housing if your home is unlivable.

More helpful information:

Your Guide to Home Insurance Claims
Answers to Your Most Common Homeowners Questions

2. Schedule a damage review

A Claims Representative will contact you about your in-person or over-the-phone damage review options to estimate the cost of repairing your home. You can help move your claim along faster by uploading a list of all the items in your home, along with photos and receipts of items which are damaged or missing, to your online account. If your claim is eligible, a Claims Representative can also view your property remotely using video chat.

More helpful information:

Understanding Property Claim Estimates
California Customers - Understanding Property Claim Estimates

3. Complete your claim

Once your repair estimate is complete, we'll work with you to pay for the damages so you can fix your home and get on with your life. 

More helpful information:

Understanding Property Claim Payments
Need a Contractor? We've Got You Covered
The Water Damage Drying Process
Benefits of Using a Water Damage Mitigation Vendor
Repairing Wood Floors

4. Manage your claim in your online account

Simply log in to your online account to check the status of your claim, contact your Claims Representative, upload photos and documents, view payments, and much more. 

Log in to manage your claim