File a claim against a Liberty Mutual customer

The process is simple, takes about 5-10 minutes, and we'll contact you if more information is needed. Both individuals and carriers (on behalf of their customers) can file below.

Manage and track your claim online

Creating an online account is the easiest way to get updates and check the status of your auto claim. To create your account, you’ll need to have the claim number provided by Liberty Mutual readily available. Log in to view your claim if you already have an account.

Create your account

Log in to view claim 

Other important information about your claim

We’ve worked to make the process of filing a claim against a Liberty Mutual customer as simple as possible. Here’s how it works:

  • Report your claim. When you file online using the link above, you’ll answer a few questions around the accident and any resulting damage to your vehicle.
  • Our investigation. We’ll conduct our investigation into the accident. This will determine who is at fault and how your claim will be settled.
  • Next steps. When our investigation is done, a Claims Representative will contact you to review the next steps.
  • Check your progress online. Once you submit your claim, you’ll receive a claim number and can use our online portal to track its progress.