Frequently asked questions
Customer support FAQs
Q: How do I update my contact information online?
A: Have you moved or changed phone numbers recently? No problem — updating your personal information is simple, and only takes a few minutes to complete. Log in to make updates to your information below.
Q: How do I make a payment online?
A: Paying your bill online is the fastest and most convenient way to pay. In fact, you don't even need to log in to make a one-time monthly payment.
You can also log in to make a payment if you'd prefer, or to set monthly autopay online.
Q: How do I set up Autopay (automatic bill payments) and paperless billing?
A: For Autopay
Setting up Autopay is the preferred way to pay, and only takes a few minutes to set up.
For Paperless Billing:
Once logged in, you can also enroll in paperless billing. Eliminate clutter and access your bill online, simply, when you go paperless.
Q: How do I access past billing information?
A: Past transactions may be accessed under "Billing > Transaction History" when a user logs in.
Q: How can I get my insurance ID cards?
A: You can download our mobile app to have your ID cards with you all the time.
Q: How can I access and view all my insurance documents?
A: View a complete history of all your insurance documents (and ID cards) in your online account. Simply log in and navigate to the Documents tab in the top menu.
Q: How do I report fraud?
A: Contact Liberty Mutual immediately if you believe you need to report insurance fraud.
Or dial our fraud line at 617-357-9500.
Q: What's the best way to get customer support at Liberty Mutual?
A: The easiest — and fastest — way to get answers to your customer support questions is by logging in online. Use our customer portal to view and manage your policy, make payments, and get answers to our most frequently asked questions.
But if you need to get in touch with a customer service representative, you can connect with us using the below methods:
Send us a text:
You can also text message us questions about your policy, billing, and related concerns. We will respond to your questions by text message.
Connect using social:
Tweet us: @AskLiberty
Message us on Facebook: Liberty Mutual
Dial customer service: 800-290-8711
Liberty Mutual Insurance Group
Personal Market - RPC
PO Box 1604
New York, NY 10116-1604
Life Insurance Address:
PO Box 12687
Birmingham, AL 35202-6687
For Life Insurance payments:
PO Box 2224
Birmingham, AL 35246
Liberty Mutual Group, Inc.
175 Berkeley Street
Boston, MA 02116
Liberty Mutual Insurance Group corporate offices
Contact corporate offices
How to review and update your policy online
Q: How do I access and review my policy online?
A: You can review each of your policies online easily and securely when you log in. Simply follow the link below to log in, then scroll down to the policy you’d like to review. Select “View policy” to access all of the relevant information associated with your policy, including:
- Coverages and premiums
- Vehicles and drivers
- Policy savings
- Relevant policy documents
- Personal information associated with the policy
Q: Where can I better understand my auto coverage options?
A: Knowing what the right auto coverage is for you and your car begins with getting to know your options. That's why we've created a simple, one-stop shop for you to learn more about each auto coverage option that we offer at Liberty Mutual, including who it's for, what it covers, and whether or not it's considered "standard" (for everyone) or "add-on" (customized for you).
Visit our auto coverage page below to browse through coverage options, and click through to our specific auto coverage product pages to get more detailed information on each coverage type.
Q: How can I learn more about home insurance?
A: Perhaps your most important asset to protect is your home. After all, it's not just a piece of property — it's your lifestyle. Understanding your home insurance coverage capabilities is key to peace of mind, so we've worked to remove the jargon and give it to you straight.
Visit our home insurance page below to learn more about the right coverage options for you and your home.
Q: How do I add, remove, and edit vehicles on my policy?
A: We've made adding, removing, and editing vehicle information on your Liberty Mutual auto insurance policy easy. It typically takes just a few minutes to complete. It typically takes just a few minutes to complete — you'll begin by quoting for a new price based on your policy updates.
Q: How do I add, remove, and edit drivers on my policy?
A: We’ve made adding, removing, and editing driver information on your Liberty Mutual auto insurance policy easy. It typically takes just a few minutes to complete — you’ll begin by quoting for a new price based on your driver updates.
Q: How quickly do policy changes go into effect?
A: How quickly a policy change goes into effect depends on both the type of change you're making, as well as the timing of your change with respect to your policy.
That said, some policy changes go into effect immediately. You can also elect a future start date of a policy change when making those changes online.
Q: How long is my policy in place?
A: Liberty Mutual offers its customers 12-month policies. That said, each of our policy-holders (and their policies) are unique. View your policy online to understand the length of your policy.
Q: How do I renew my policy?
A: Your policy automatically renews upon expiration and requires no further action.
Claims help and resources
Q: How do I file a claim online?
A: We understand that this may be a stressful time for you. That’s why we’ve worked to make online filing as fast and frictionless as possible.
Click on the link below to get started. From there, we’ll guide you the process one step at a time so that nothing is missed along the way.
Q: How do I track my claim online?
A: Once you've filed your claim, you can track its progress via the Liberty Mutual eService portal. Do you have an open claim?
Q: Why should I file online instead of the phone?
A: Filing online is fast and easy, and typically takes between 5 and 10 minutes to complete.
We'll walk you through each step in the process, and give you the opportunity to go back if you're unsure or think you've made a misstep along the way. Plus, rest assured knowing that there's a human on the other side of your claim, working to make sure all of the required and relevant information is captured before finalizing your claim.
Once you're ready to file, click on the link below to begin.
Q: How do I file a glass repair claim?
A: Need an auto glass repair ASAP? Start by filing an auto glass claim online below to begin. You'll need your policy number and phone number handy, plus simple information about how and when the damage initially occurred. From there, we'll get you set up with a Safelite auto glass expert in your area to help get you back on the road.
Q: Where do I find my glass repair deductible?
A: Did you know that your glass repair deductible is actually different than your full auto deductible? Log in to view your policy's glass deductible and understand what you'll be paying out of pocket to get your glass repair completed.
Q: I need to file a claim against a Liberty Mutual customer. Can I do that online?
A: Claims against Liberty Mutual customers may be filed by individuals online. Follow the link below to learn more about the process.
Q: How are claim payments made?
A: We’ve made getting your claim payment easy and customizable. If the payment qualifies, you’ll receive an e-mail with a link to our online payment center. For your security, you’ll need to confirm your identity before selecting how you would like to receive your claim payment.
Get your money within minutes with transfers to your existing debit (ATM) card or PayPal. Bank account transfer is available for money within 1-2 days. Not in a rush? A check can be mailed to the address in the claim file within 7-10 days.
If you’ve selected one of the digital payment methods, you’ll need to enter the supporting information which will be validated against the information on record with the bank. Please make sure your name and address are accurate in the claim file and matches the information with your bank.
Q: What happens if a subsequent payment is made?
A: You’ll receive another e-mail with a link to the online payment center. For security you’ll need to confirm your identity again, but when you go to select your payment method the information you entered last time will be stored. You don’t need to enter your account information again. Simply select the same payment method and you’re done!
Mortgage and lienholder inquiries
Q: I'm a third-party representative — how do I make mortgage and lien inquiries on behalf of my client?
A: If you're representing a client insured by Liberty Mutual and need to make a mortgage and/or lien request on behalf your client, you can do so using our online mortgage and lienholder form. Use the link below to get started.
Q: Where do I make updates to my existing coverage?
A: If you have a mortgage or lien question or request regarding proof of coverage, making updates to your mortgage, and general inquiries (e.g. new home purchases, refinancing, and renewals), you can do so by logging into your online account.