Frequently Asked Questions
Have a Question?
Get fast answers to our most frequently asked questions at Liberty Mutual below.
How to make changes to your policy
+Q: How do I add, remove, and edit vehicles on my policy?-Q: How do I add, remove, and edit vehicles on my policy?Q: How do I add, remove, and edit vehicles on my policy?
A: We've made adding, removing, and editing vehicle information on your Liberty Mutual auto insurance policy easy. It typically takes just a few minutes to complete. Here's how it's done:

    1. Log in and navigate to "Update Your Policy"
    2. Select "Edit Vehicles", then select your intended action from the dropdown provided.
    3. Once you've completed your updates, you'll then be provided with a new or adjusted quote based on new information. This quote will be available to you for 30 days.
    4. Once you've accepted your policy and premium updates, your changes will go into effect immediately (with some exceptions). Find out more in the section below, titled "How quickly do your policy changes go into effect?"
    5. And that's it! You're all set to drive off with your new policy updates in place.

Log in to get started
+Q: How do I add, remove, and edit drivers on my policy?-Q: How do I add, remove, and edit drivers on my policy?Q: How do I add, remove, and edit drivers on my policy?
A: We've made adding, removing, and editing driver information on your Liberty Mutual auto insurance policy easy. It typically takes just a few minutes to complete — here's how it's done:

    1. Log in and navigate to "Update Your Policy"
    2. Select "Edit Drivers", then select your intended action from the dropdown provided.
    3. Once you've completed your updates, you'll then be provided with a new or adjusted quote based on new information. This quote will be available to you for 30 days.
    4. Once you've accepted your policy and premium updates, your changes will go into effect immediately (with some exceptions). Find out more in the section below, titled "How quickly do your policy changes go into effect?"
    5. And that's it! You or your new driver is all set to drive off with your new policy updates enacted.

Log in to get started
+Q: How do I update my contact information?-Q: How do I update my contact information?Q: How do I update my contact information?
A: Updating your personal information is simple, and only takes a few minutes to complete. Here's how:

    1. Log in and navigate to "Update Your Policy"
    2. Select "Edit Profile", then select your intended action from the dropdown provided.
    3. Make your relevant updates, and that's it! Your updates will go into effect immediately.

+Q: How quickly do policy changes go into effect?-Q: How quickly do policy changes go into effect?Q: How quickly do policy changes go into effect?
A: How quickly a policy change goes into effect depends on both the type of change you're making, as well as the timing of your change with respect to your policy.

That said, some policy changes go into effect immediately. You can also elect a future start date of a policy change when making those changes online. And of course, we're always available by phone if you have follow-up questions regarding your policy change.





+Q: How long is my policy in place?-Q: How long is my policy in place?Q: How long is my policy in place?
A: Liberty Mutual offers its customers 12-month policies. That said, each of our policy-holders (and their policies) are unique. View your policy online to understand the length of your policy.
+Q: How do I renew my policy?-Q: How do I renew my policy?Q: How do I renew my policy?
A: Your policy automatically renews upon expiration and requires no further action

+Q: How do I cancel my policy?-Q: How do I cancel my policy?Q: How do I cancel my policy?
A: If you need to cancel your policy, please contact us by phone at 1-888-398-8924.
How to access documents and ID cards
+Q: How do I access all of my Liberty Mutual Insurance documents online?-Q: How do I access all of my Liberty Mutual Insurance documents online?Q: How do I access all of my Liberty Mutual Insurance documents online?
A: Easily access all of your Liberty Mutual Insurance documents online, 24/7. Here's how:

    1. Log in and navigate to "Get Documents & ID Cards", then select from the specific type of documentation you need. (E.g. "My Auto Documents," "My Home Documents," etc.)
    2. Once you've selected the type of documentation you're looking for, scroll to easily access (if applicable):
  1. Proof of Insurance documents
  2. Policy documents
  3. Claims documents
  4. Signed application documents
  5. Prior year documents and older information
  6. And more
    3. Click on the relevant documents you're looking for to view and print at your convenience.

Log in to access your policy documents
+Q: Where do I access my ID cards?-Q: Where do I access my ID cards?Q: Where do I access my ID cards?
A: Use Liberty Mutual's QuickPathTM link below for the fastest way to access your ID cards without logging in. You'll need:

    1. Policyholder's first name
    2. Policyholder's last name
    3. Policyholder's date of birth
    4. Policyholder's driver's license number

Get ID cards
Understand what you're covered for
+Q: How do I learn to spot gaps in my coverage?-Q: How do I learn to spot gaps in my coverage?Q: How do I learn to spot gaps in my coverage?
A: We want you to understand what you're covered for and — perhaps more importantly — what you're not covered for. That's why we created the Liberty Mutual Coverage CompassTM to help you identify any potential gaps in your current coverage, including:

    1. Scenarios that you're completely covered for. (Nice job!)
    2. Scenarios in which you're partially covered. These include unique and unforeseen circumstances not generally covered by standard coverage options.
    3. Scenarios that you are not covered for. This might include a breakdown or flat, or covering the cost of a rental car while yours is in the shop. We'll help you identify which scenarios you’re not covered for, and how to customize your policy to ensure peace of mind going forward.

Access your Liberty Mutual Coverage Compass
+Q: Where can I better understand my auto coverage options?-Q: Where can I better understand my auto coverage options?Q: Where can I better understand my auto coverage options?
A: Knowing what the right auto coverage is for you and your car begins with getting to know your options. That's why we've created a simple, one-stop shop for you to learn more about each auto coverage option that we offer at Liberty Mutual, including who it's for, what it covers, and whether or not it’s considered "standard" (for everyone) or "add-on" (customized for you).

Visit our auto coverage page below to browse through coverage options, and click through to our specific auto coverage product pages to get more detailed information on each coverage type.

Browse auto coverage options
+Q: Where can I learn more about home insurance?-Q: Where can I learn more about home insurance?Q: Where can I learn more about home insurance?
A: Perhaps your most important asset to protect is your home. After all, it's not just a piece of property — it's your lifestyle. Understanding your home insurance coverage capabilities is key to peace of mind, so we've worked to remove the jargon and give it to you straight.

Visit our home insurance page below to learn more about the right coverage options for you and your home.

Browse home insurance coverage
Make mortgage and lien inquiries
+Q: Where do I make adjustments to my mortgage or lien agreement?-Q: Where do I make adjustments to my mortgage or lien agreement?Q: Where do I make adjustments to my mortgage or lien agreement?
A: If you have a mortgage or lien question or request regarding proof of coverage, making updates to your mortgage, and general inquiries (e.g. new home purchases, refinancing, and renewals), we'll help you access answers quickly.

Make mortgage and lien inquiries
How to file and track your claim
+Q: How do I file a claim online?-Q: How do I file a claim online?Q: How do I file a claim online?
A: We understand that this may be a stressful time for you. That's why we've worked to make online filing as fast and frictionless as possible.

Click on the link below to get started. From there, we'll guide you the process one step at a time so that nothing is missed along the way.

File your claim online
+Q: How do I track my claim online?-Q: How do I track my claim online?Q: How do I track my claim online?
A: Once you've filed your claim, you can track its progress via the Liberty Mutual eService portal.

Do you have an open claim?
Get fast updates when you track your claim online
+Q: Are there other ways to track my claim?-Q: Are there other ways to track my claim?Q: Are there other ways to track my claim?
A: Yes. If you have an existing claim question, you can directly for an update.
Ask billing and payment questions
+Q: How do I make a payment online?-Q: How do I make a payment online?Q: How do I make a payment online?
A: Paying your bill online is the fastest and most convenient way to pay. In fact, you don't even need to log in to make a one-time monthly payment.

Skip login and pay now

You can also log in to make a payment if you'd prefer, or to set monthly auto-pay online,

Log in to view your bill and pay online
+Q: How do I set up auto-pay and paperless billing?-Q: How do I set up auto-pay and paperless billing?Q: How do I set up auto-pay and paperless billing?
A: For Auto-Pay

Setting up auto-pay is the preferred way to pay, and only takes a few minutes to set up.

Log in to set up auto pay

For Paperless Billing

Once logged in, you can also enroll in paperless billing. Eliminate clutter and access your bill online, simply, when you go paperless.

Enroll in Paperless Billing
+Q: How do I know which discounts I'm eligible for?-Q: How do I know which discounts I'm eligible for?Q: How do I know which discounts I'm eligible for?
A: At Liberty Mutual, we're committed to helping our customers understand which coverage options and discounts are available to them. That way, you pay for everything you need and nothing you don't.

When you get a quote online, we ask simple questions to learn a little bit more about you and your eligible discounts. Where applicable, these discounts are then added to your quote and your final rate.

Once you become a Liberty Mutual customer, you can find all active savings applied to your policies by selecting Policies, then scrolling down to Policy Savings in the dropdown.

Already a customer? Log in to view Policy Savings
+Q: Why did my rate change?-Q: Why did my rate change?Q: Why did my rate change?
A: Changes to your policy rate rely on a number of different factors. Learn more about what goes into your rate, including how to lower your insurance rates both short- and long-term.

Learn more about why insurance rates change
+Q: How do I access past billing information?-Q: How do I access past billing information?Q: How do I access past billing information?
A: Past transactions may be accessed under "Billing > Transaction History" when a user logs in.

Log in to view your transaction history
Changes to your premium and eligible discounts
+Q: Why did my rate go up?-Q: Why did my rate go up?Q: Why did my rate go up?
A: Depending on the kind(s) of policy you have in place, your rate may have gone up for any number of reasons. Premiums are driven by several different factors, some of which are directly correlated to a policyholder's behavior (e.g. an incident or traffic violation on your previous 12-month policy) and others that are not (recent catastrophes in your area, for example).

Learn more about what goes into your rate, including how to lower your insurance premium both short- and long-term.

Learn more about why insurance rates change
+Q: How do I know what discounts I'm eligible for?-Q: How do I know what discounts I’m eligible for?Q: How do I know what discounts I’m eligible for?
A: We know you'd like to save some money. At Liberty Mutual, we're committed to helping our customers understand each and every discount available to them.

When you get a quote online, we ask simple questions to learn a little bit more about you and your eligible discounts. Where applicable, these discounts are then added to your quote and your final rate. We'll give you a rundown of those discounts as they’re made available, as well as a savings summary at the end of your quoting experience.

Once you become a Liberty Mutual customer (or if you are already), you can find all active savings applied to your policies by selecting Policies, then scrolling down to Policy Savings in the dropdown.

Already a customer? Log in to view Policy Savings
How to get in touch with us
+Q: What's the best way to contact Liberty Mutual?-Q: What's the best way to contact Liberty Mutual?Q: What's the best way to contact Liberty Mutual?
A: The easiest — and fastest — way to contact us is online, via email or social.

By email:

For questions regarding Auto and Home Insurance policies:


For Life Insurance policies:


By social:

  

By phone:
If you’d like to get in touch with us by phone, visit our page for a full listing of numbers.

Send us a text:

You can also text message us questions about your policy, billing, and related concerns. We will respond to your questions by text message.

Text Us

By mail:

Billing Address
Liberty Mutual Insurance Group
Personal Market - RPC
PO Box 1604
New York, NY 10116-1604

Life Insurance Address
Liberty Life Assurance Company of Boston
100 Liberty Way Dover, NH 03820

Corporate Headquarters
Liberty Mutual Group, Inc.
175 Berkeley Street Boston, MA 02116