Liberty Mutual
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Contact Us by Phone:
Customer Service: 1-888-398-8924
Claims: 1-800-225-2467
Sales: 1-800-837-5254
For customer service hours, FAQ's, and to learn about more ways to get in touch, visit the Liberty Mutual Contact Us portal.
*Additional charges apply if your policy does not include the Towing and Labor coverage.

Mortgage and Lien Inquiries

The Mortgage Inquiry form is displayed by default below. Select Lien Inquiry to display that form. All fields are required unless noted as optional. This form is for use by mortgage and lien companies only. Please contact us here for all other auto and home insurance inquiries.

Processing times and other important information

Due to varying completion timelines, you may not receive all requested documentation at the same time. See below for details.

Completed within 24 hours

Proof of Coverage

Mortgagee Addition/Correction

Provides a declaration page confirming coverage, deductibles, endorsements, replacement cost, etc.

Billing Status/Balance Inquiry

Provides confirmation that the policy is paid in full, or an invoice reflecting the outstanding policy balance, amount due, due date, and payment address.

California Form 438 Request

Provides a copy of the California 438 endorsement form.

Mortgagee Deletion

Provides the customer with a declaration stating that the mortgagee was deleted.
Completed within 48 hours

Replacement Cost Request

When this coverage is listed on the policy, the following percentages are applied to the Coverage A – Dwelling amount reflected on the declaration page:
  • AK: 25% or 50% depending on the customer's selection. The declaration page will reflect this amount.
  • AR, NY, and NC: 25%
  • CA and HI: 35%
  • CT: 40%
  • All other states: 20%
Completed within 3 days as customer confirmation is required prior to processing

New Business Effective Date Change

Used to request a new effective date when property closing has been delayed.

Named Insured Addition

Used when the name of an insured is incorrect or misspelled. The customer must contact Liberty Mutual by phone at the number listed on their declarations page or sign into their online account to request this change.

Coverage Change

Used when coverage limits are not acceptable for loan requirements. The customer must contact Liberty Mutual by phone at the number listed on their declarations page or sign into their online account to request this change.

Property Address Change or Correction

Used when the property address reflected on the policy isn't accurate. The customer must contact Liberty Mutual by phone at the number listed on their declarations page or sign into their online account to request this change.
What type of inquiry is this?

How can we help you today?

How would you like to receive this information?

What is this request for?
What is the effective date?

For New Home Purchase or Renewal requests, enter the effective date of the policy. Renewal requests cannot be made more than 30 days in advance of the effective date. For Refinance requests, enter the effective date of the change.


Client Information is required unless otherwise noted. Changes can then be made to either or both mortgagees.

Client Information is required unless otherwise noted. Deletions can then be made to either or both mortgagees.

Client Information

First Mortgagee Information (optional)

What change is being made?
Escrow billing?
Loss Payee Details
Lien Type:
Is the loss payee also the lessor?
Delete First Mortgagee
Delete Second Mortgagee
Lessor Details

Vehicle Details
Loan / Lease Details


Second Mortgagee Information (optional)

What change is being made?
Escrow billing?

You may only use the Portal for the purpose of doing business with Liberty Mutual Insurance. You may not use the Portal for any other purpose. Regardless of whether you think your use of the Portals is for the benefit of Liberty Mutual, the Portal may never be used:

  • In a manner that is prohibited by any law or regulation;
  • By using another person's credentials, or impersonating or otherwise misrepresenting your identity or affiliation;
  • To access accounts that you are not authorized to access;
  • To invade the privacy of third parties, including consumers;
  • In a manner that infringes or misappropriates any patent, trade secret, copyright, trademark, or other proprietary rights of any third party;
  • To violate, or facilitate or assist in violating, the security of Liberty Mutual systems, whether intentionally, negligently or otherwise; or
  • To transmit by means of Liberty Mutual systems any data or material that contains software viruses or any other malicious code designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.