Mortgage and Lien Inquiries

The Mortgage Inquiry form is displayed by default below. Select Lien Inquiry to display that form. All fields are required unless noted as optional. This form is for use by mortgage and lien companies only. Please contact us here for all other auto and home insurance inquiries.

Processing times and other important information

Due to varying completion timelines, you may not receive all requested documentation at the same time. See below for details.

Completed within 24 hours
Proof of Coverage Mortgagee Addition/Correction	Provides a declaration page confirming coverage, deductibles, endorsements, replacement cost, etc.
Billing Status/Balance Inquiry	Provides confirmation that the policy is paid in full, or an invoice reflecting the outstanding policy balance, amount due, due date, and payment address.
California Form 438 Request	Provides a copy of the California 438 endorsement form.
Mortgagee Deletion	Provides the customer with a declaration stating that the mortgagee was deleted.
Completed within 48 hours
Replacement Cost Request	When this coverage is listed on the policy, the following percentages are applied to the Coverage A – Dwelling amount reflected on the declaration page: AK: 25% or 50% depending on the customer's selection. The declaration page will reflect this amount. AR, NY, and NC: 25% CA and HI: 35% CT: 40% All other states: 20%
Completed within 3 days as customer confirmation is required prior to processing
New Business Effective Date Change	Used to request a new effective date when property closing has been delayed.
Named Insured Addition	Used when the name of an insured is incorrect or misspelled. The customer must contact Liberty Mutual by phone at the number listed on their declarations page or sign into their online account to request this change.
Coverage Change	Used when coverage limits are not acceptable for loan requirements. The customer must contact Liberty Mutual by phone at the number listed on their declarations page or sign into their online account to request this change.
Property Address Change or Correction	Used when the property address reflected on the policy isn't accurate. The customer must contact Liberty Mutual by phone at the number listed on their declarations page or sign into their online account to request this change.