Get customer support now

Q: How do I update my contact information online?

A: Have you moved or changed phone numbers recently? No problem — updating your personal information is simple, and only takes a few minutes to complete. Log in to make updates to your information below.

Q: How do I make a payment online?

A: Paying your bill online is the fastest and most convenient way to pay. In fact, you don't even need to log in to make a one-time monthly payment.

You can also log in to make a payment if you'd prefer, or to set monthly autopay online.

Q: How do I set up Autopay (automatic bill payments) and paperless billing?

A: For Autopay

Setting up Autopay is the preferred way to pay, and only takes a few minutes to set up.

For Paperless Billing:

Once logged in, you can also enroll in paperless billing. Eliminate clutter and access your bill online, simply, when you go paperless.

Q: How do I access past billing information?

A: Past transactions may be accessed under "Billing > Transaction History" when a user logs in.

Q: How can I get my insurance ID cards?

A: You can download our mobile app to have your ID cards with you all the time.

Q: How can I access and view all my insurance documents?

A: View a complete history of all your insurance documents (and ID cards) in your online account. Simply log in and navigate to the Documents tab in the top menu

Q: How do I report fraud?

A: Contact Liberty Mutual immediately if you believe you need to report insurance fraud.

Or dial our fraud line at 617-357-9500.

Q: What's the best way to get customer support at Liberty Mutual?

A: The easiest — and fastest — way to get answers to your customer support questions is by logging in online. Use our customer portal to view and manage your policy, make payments, and get answers to our most frequently asked questions.

But if you need to get in touch with a customer service representative, you can connect with us using the below methods:

By text or phone

For policy, billing, or other service questions, you can:

Text us at 501-439-4998
Call us at 800-290-8711
For claims help, head to our Claims Center.
By texting us, you agree we can text you at this number using automated dialing systems, and/or artificial or prerecorded voice, even if it's on a Do Not Call list. You understand this consent is not required as a condition for service and you may change your consent at any time. Data and message rates may apply. See Terms and Conditions.

By mail:
Billing Address:
Liberty Mutual Insurance Group
Personal Market - RPC
PO Box 1604
New York, NY 10116-1604

Life Insurance Address:
Protective
PO Box 12687
Birmingham, AL 35202-6687

For Life Insurance payments:
Protective
PO Box 2224
Birmingham, AL 35246

Corporate Headquarters:
Liberty Mutual Group, Inc.
175 Berkeley Street
Boston, MA 02116

Corporate information:

Liberty Mutual Insurance Group corporate offices
Contact corporate offices