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Introducing Liberty Mutual's Coverage Customizer Tool
Q: How do I access and review my policy online?
A: You can review each of your policies online easily and securely when you log in. Simply follow the link below to log in, then scroll down to the policy you’d like to review. Select “View policy” to access all of the relevant information associated with your policy, including:
- Coverages and premiums
- Vehicles and drivers
- Policy savings
- Relevant policy documents
- Personal information associated with the policy
Q: Where can I better understand my auto coverage options?
A: Knowing what the right auto coverage is for you and your car begins with getting to know your options. That's why we've created a simple, one-stop shop for you to learn more about each auto coverage option that we offer at Liberty Mutual, including who it's for, what it covers, and whether or not it's considered "standard" (for everyone) or "add-on" (customized for you).
Visit our auto coverage page below to browse through coverage options, and click through to our specific auto coverage product pages to get more detailed information on each coverage type.
Q: How can I learn more about home insurance?
A: Perhaps your most important asset to protect is your home. After all, it's not just a piece of property — it's your lifestyle. Understanding your home insurance coverage capabilities is key to peace of mind, so we've worked to remove the jargon and give it to you straight.
Visit our home insurance page below to learn more about the right coverage options for you and your home.
Q: How do I add, remove, and edit vehicles on my policy?
A: We've made adding, removing, and editing vehicle information on your Liberty Mutual auto insurance policy easy. It typically takes just a few minutes to complete. It typically takes just a few minutes to complete — you'll begin by quoting for a new price based on your policy updates.
Q: How do I add, remove, and edit drivers on my policy?
A: We’ve made adding, removing, and editing driver information on your Liberty Mutual auto insurance policy easy. It typically takes just a few minutes to complete — you’ll begin by quoting for a new price based on your driver updates.
Q: How quickly do policy changes go into effect?
A: How quickly a policy change goes into effect depends on both the type of change you're making, as well as the timing of your change with respect to your policy.
That said, some policy changes go into effect immediately. You can also elect a future start date of a policy change when making those changes online.
Q: How long is my policy in place?
A: Liberty Mutual offers its customers 12-month policies. That said, each of our policy-holders (and their policies) are unique. View your policy online to understand the length of your policy.
Q: How do I renew my policy?
A: Your policy automatically renews upon expiration and requires no further action.
Q: What's the best way to get sales support from Liberty Mutual?
A: The easiest — and fastest — way to get answers to your product questions is online. Visit our Coverage Education space to learn more about car insurance, home insurance, and other helpful insurance terms know.
But if you need to get in touch with a customer service representative, you can connect with us using the below methods:
Send us a text:Text us
You can also text message us questions about your policy, billing, and related concerns. We will respond to your questions by text message.
Send us a text:
You can text with a Liberty Mutual representative with your questions at any time by sending a message to 80361. Standard messaging rates apply.
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Dial sales support: 1-800-295-2820
Liberty Mutual Group
ATTN: Remittance Processing
100 Liberty Way
Dover, NH 03821-7500
Life Insurance Address:
PO Box 12687
Birmingham, AL 35202-6687
For Life Insurance payments:
PO Box 2224
Birmingham, AL 35246
Liberty Mutual Group, Inc.
175 Berkeley Street
Boston, MA 02116