Liberty Mutual
Get support
Roadside Assistance 24/7*
Contact Us by Phone:
Customer Service: 1-888-398-8924
Claims: 1-800-225-2467
Sales: 1-800-837-5254
For customer service hours, FAQ's, and to learn about more ways to get in touch, visit the Liberty Mutual Contact Us portal.
*Additional charges apply if your policy does not include the Towing and Labor coverage.
Get claims support now
The fastest way to access your claims information is your online account. Log in to file, manage, or track your insurance claim.
You can file your claim online or over the phone with Liberty Mutual
Should I file my claim online?
We know this is a stressful time for you. But this is why you have insurance, and why we've made the online filing process as fast and simple for you as possible.

We'll walk you through each step in the claims process, so you can get reimbursed quickly and on with your life as soon as possible.

File a claim
Learn how to file and manage your claim online
If you’ve already filed, you can easily track and manage your claim online.
Get to know the claims process before you file online.
Carriers can submit a 3rd-party claim online for their clients online.
Cut through the claims jargon. Visit our terms to know
File and manage your claim wherever you are

Download the Liberty Mutual App and take us wherever you go.

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Download for Android
Download the Liberty Mutual app and take your insurance wherever you go.
Get answers to some of our most frequently asked claims questions
Don't see what you're looking for? Visit our full list of FAQs
How to file and track your claim
+Q: How do I file a claim online?-Q: How do I file a claim online?Q: How do I file a claim online?
A: We understand that this may be a stressful time for you. That's why we've worked to make online filing as fast and frictionless as possible.

Click on the link below to get started. From there, we'll guide you the process one step at a time so that nothing is missed along the way.

File your claim online
+Q: How do I track my claim online?-Q: How do I track my claim online?Q: How do I track my claim online?
A: Once you've filed your claim, you can track its progress via the Liberty Mutual eService portal.

Do you have an open claim?
Get fast updates when you track your claim online
Why you should file online
+Q: Why should I file online vs. on the phone?-Q: Why should I file online vs. on the phone?Q: Why should I file online vs. on the phone?
A: Filing online is fast and easy, and typically takes between 5 and 10 minutes to complete. Plus, there's no waiting on hold!

We'll walk you through each step in the process, and give you the opportunity to go back if you're unsure or think you've made a misstep along the way. Plus, rest assured knowing that there's a human on the other side of your claim, working to make sure all of the required and relevant information is captured before finalizing your claim.

Once you're ready to file, click on the link below to begin.

File a claim
Glass repair claims
+Q: How do I file a glass repair claim?-Q: How do I file a glass repair claim?Q: How do I file a glass repair claim?
A: Need an auto glass repair ASAP? Start by filing an auto glass claim online below to begin. You'll need your policy number and phone number handy, plus simple information about how and when the damage initially occurred. From there, we'll get you set up with a Safelite auto glass expert in your area to help get you back on the road.

Start my glass repair claim
+Q: Where do I find my glass repair deductible?-Q: Where do I find my glass repair deductible?Q: Where do I find my glass repair deductible?
A: Did you know that your glass repair deductible is actually different than your full auto deductible? Log in to view your policy's glass deductible and understand what you'll be paying out of pocket to get your glass repair completed.

Log in to view your policy
Claims for non-Liberty Mutual customers
+Q: I'm a carrier and I need to file a 3rd party claim — how do I do this?-Q: I'm a carrier and I need to file a 3rd party claim — how do I do this?Q: I'm a carrier and I need to file a 3rd party claim — how do I do this?
A: Carriers can file 3rd party claims on behalf of their clients online. You'll need the Liberty Mutual insured's policy number and address to begin.

Start a 3rd party carrier claim
How to get in touch with us
+Q: What's the best way to get claims support from Liberty Mutual?-Q: What's the best way to get claims support from Liberty Mutual?Q: What's the best way to get claims support from Liberty Mutual?
A: The easiest — and fastest — way to get answers to your claims questions is by logging in online. You can file your claim online, track its progress, and manage your claim whenever you'd like, 24/7.

File your claim online

Track your existing claim

But if you need to get in touch with a customer service representative, you can connect with us using the below methods:

Send us a text:
Did you know that you can text us your questions as well? Send us a text, and get a text response back from a live Liberty Mutual service representative.

Text Us

Connect using social:
Tweet us: @AskLiberty
Message us on Facebook:

Contact claims by phone:
1-800-225-2467

By mail:
Billing Address
Liberty Mutual Group
ATTN: Remittance Processing
100 Liberty Way Dover, NH 03821-7500

Life Insurance Address
Liberty Life Assurance Company of Boston
100 Liberty Way Dover, NH 03820

Corporate Headquarters
Liberty Mutual Group, Inc.
175 Berkeley Street Boston, MA 02116