Liberty Mutual
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Roadside Assistance 24/7*
Contact Us by Phone:
Customer Service: 1-888-398-8924
Claims: 1-800-225-2467
Sales: 1-800-837-5254
For customer service hours, FAQ's, and to learn about more ways to get in touch, visit the Liberty Mutual Contact Us portal.
*Additional charges apply if your policy does not include the Towing and Labor coverage.

Liberty Mutual RealTime Review™

Get a quick and easy estimate for your homeowners claim using video chat.

Liberty Mutual RealTime Review helps make the claim process more convenient for you. If your claim is eligible, our claim representatives use video chat to view your property and complete your damage estimate.

Why use Liberty Mutual RealTime Review?

Liberty Mutual RealTime Review eases the claim process by making it:
  • Convenient – Schedule the appointment, then your claim representative will walk you through the estimate process remotely.
  • Simple – Your claim representative will take screenshots of the damage during the video conversation, so you won't need to worry about submitting photos.
  • Fast – You’ll save time and trouble, plus you’ll get your repair estimate quicker.
What do I need for Liberty Mutual RealTime Review?

  • A device capable of video chat (A smartphone or tablet with Internet access works best).
  • FaceTime or Skype account.
How do I schedule a Liberty Mutual RealTime Review?

Homeowners claims can be reported online, over the phone, or through our mobile app. Once you've reported the claim, your claim representative will help you through the claim process. Ask your claim representative if Liberty Mutual RealTime Review will work for your claim. If so, your claim representative can set up the appointment for your video chat.

To report a claim to eService or call
1-800-225-2467 .

How does the claim process work?

Visit our Home Claims Process page to learn more about the process for reporting and resolving a claim.

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